Very limited selection as this seems to be a smaller Tj Maxx. Cashiers are poorly trained and don't seem interested in providing any sort of customer service. For example, I had a few items that had no sticker on them. One such item was a bottle of capers, but I found another bottle of the same size/volume/etc. marked at $2.49 and figured I'd bring it up since usually the same items are the same prices, and without any of this item coded, they usually just scan the other item that has a barcode in its place. This became way too much of an ordeal.
My checker turned to another coworker to ask him what to do. She told her to have someone do a price check for her. So my checker turned to the young man next to her and asked him to do it. (So far, nothing out of the ordinary) He then picked up the jar and says "I don't know what these are," sets them back down, and reiterates that he has no clue what that jar is and thus can't do a price check. Since when do you have to be intimately familiar with the item to do a price check? So the incapable male cashier then asks another worker, who picks up the bottle, glances at it, and says (to a different customer) "how about $3.99?" Well that lady was then redirected to me, and I asked what the basis for the $3.99 price was. Seriously, all she did was look at the bottle I wanted and pick a price out of her head--at least I had a similar bottle that said $2.49! The whole situation was very frustrating and ultimately I was somehow charged for 2 bottles of capers.
There was yet another item I had an issue with. This was a makeup item that had no box and had obviously been swatched/opened. I shop at other Tj Maxx Store's quote often, so I know that their policy when something like this happens is to discount/clearance the item. I asked if she could do that, and again, she had to ask about 3 different employees for advice. No one spent any time trying to help her at the register, and she obviously had no idea what she was doing. (Then again, it didn't seem like her colleagues were very knowledgeable either.) After she seemed to give up on getting help, she told me that she would give me a discount for the item and finished ringing up my items. I never saw her actually do anything on the register aside from ringing up items, so when she told me to insert my card, I asked if she took the discount off. She said she forgot, and seemingly proceeded to discount the items. She read the total again, and it was the same total she told me before, so I asked her how much money came off of that item. Not sure if she just made up a number, because by the time I got home and read my receipt, sure enough, NO DISCOUNT was applied to that item! I seriously think she just pretended to apply a discount, because in hindsight, it's not like she knew how to do it the first time around!
I could go on about how terrible my time at this Tj Maxx was, but I don't want to waste any more time thinking about this store since I have to go back tomorrow to get my receipt adjusted. I am always very pleased with my trips to other Tj Maxx stores, but this location needs to get it together. read more