I have shopped at this Home Goods location (Oakdale) for years and have always enjoyed it. I had a weird experience right before Christmas this year. As I was checking out, I asked the cashier (Lisa, register 3) if she would wrap my breakable items. She looked at me and asked if I have ever shopped there before. I said yes (although the question did seem a little odd to me). She said if I had, I would know that they wrap everything and that's why "there is so much paper at the register" as Lisa placed her hand on the paper to emphasize her point. I said I've shopped there many times before and my breakables are not always wrapped. She acted as if she doubted me and was shocked that was the case. I told her it really wasn't that big deal of a deal. She said it was and continued to ramble on about how everything is always wrapped, etc., etc.
As she was finishing the check out process, she noticed I was drinking from a bottled water. She asked if it was my water or did I get it from the store "because they have had a lot of thefts." I didn't even know how to answer that idiotic question (or that Home Goods even sold bottled water).
Home Goods leadership: I really enjoy shopping at your store and you have a good brand. A little more customer service for some of your employees (especially Lisa) is recommended. I'm a business owner myself and would be horrified if one of my employees talked down to a customer like that. Lisa may not have intended for her tone and behavior to be condescending or belittling, but that is exactly how she came across. I wouldn't want any other customer to have the same experience that I had. read more