The absolute WORST body shop !!!! I've taken my car for service ti Symes Cadillac many times and have always had pleasant experiences so when my car was sideswiped in a hit and run accident I thought Symes Collision would be the best choice They have now repainted or repolished 4 times. For major swirl marks. Each time I receive the car back it is worse than the time before. Unfortunately I don't catch this until the sun hits the car read more

Symes Collision Center - This is Symes Collission's version of a professional repair/paint job - Body Shops Near Me - Pasadena, California

Definitely would never bring my car here again. I'm having to fix my window/side door again because they did a terrible job. They did a half as job not to mention, when I went to pick it up after it being there for a month they had cracked my front window. Took them another month to get it fixed. I had to keep calling them bc they never reached out. Don't bring your vehicle here, they are unprofessional. read more

THE BEST! Went in to have my car repaired and I got the best treatment and super quick turnaround and quality workmanship, I highly recommend have your car repair done at this establishment read more

This review truly cannot express my gratitude for Sylvie and her team at Symes. To put it mildly, my insurance company was non-responsive during the process of trying to fix my vehicle- but Sylvie quickly pounced on them, really putting in effort daily to encourage them to get their act together so I could get my car back. It really felt like Sylvie had my back, and that feels really good when you're feeling hopeless and car-less. Although the process was a nightmare Sylvie was a true angel sent to help me clear all the road blocks we encountered, every step of the way. I was so satisfied with the service I received that I told her that if my car is in another wreck I will have it towed to Symes despite the fact that I now live several hundred miles from LA. And I wasn't kidding- Whatever that costs will pale in comparison to knowing that my car is in the absolute best hands. tldr- if you want someone on your team who's gonna really try and get you your vehicle back ASAP and repaired correctly, trust Sylvie and her team at Symes. read more

My brand new white SUV was struck by something on the freeway, leaving massive black marks and scratches all over the front end, and knocking one of the fender trim pieces loose. The damage was pretty noticeable, but I was not sure if I needed to submit an insurance claim and pay my thousand dollar deductible. I sort of thought that some of the damage could be buffed out, but I did not think there was any saving the trim piece. Much to my surprise I took it to these guys and they looked at it and told me they thought they could fix it pretty easily. They drove off and came back five minutes later and my brand new car was good as new. I cannot say how thankful I am for the integrity, honesty and excellent work these guys did for me. While I hope I don't need a body shop anytime soon, I know where I'll go. Thank you. read more

I was in a bad accident and Symmes did a great job repairing my one year old car back to new. Im grateful for the quality service and quick turn-around. I would highly recommend Symmes to anyone in need of body work. Special thanks to Sylvia who was communicative to keep me updated on progress throughout the whole process. read more

I have taken my Land Rover here twice for repair and the service has always been great, quick, and friendly!

Symes Collision Center provides me with exceptional services recently. I accidentally damaged my Ramp-Van on New Year Day. I called Sylvia at Symes and she responded kindly and helped me making connection with Joe, the owner of Symes the same day. Joe was highly professional , knowledgeable, friendly and warm. With The exceptional services provided by Symes, my Van is fixed, cleansed both inside and outside. Thanks to Joe for going extra miles to help me, to Sylvia who is always so pleasant and helpful, to Desiree for her patience and being kind, to the skillful technicians for their good work. Indeed, I would highly recommend Symes for their outstanding services! read more

Symes Collision Center - Thanks to Joe for being kind and helpful! - Body Shops Near Me - Pasadena, California

I love Symes. If you need repair on your car and want it to look perfect just the way it looked when it was brand new take it here. Their work is super clean and they are perfectionist (exactly what I love) Shout out to Sylvi for holding it down! Lol I recommend everyone and their moms, grandmas, dads, neighbors, uncles, cousins and co-workers... tell em alll to come here because they are read more

Symes Collision Center - Body Shops Near Me - Pasadena, California

The worst Auto Body I've ever experienced, Sylvia the manager is a flat out lier, she had my car 2 SOLID WEEKS AND NEVER EVER RETURNED A (Email or Phone Call) from either the Adjuster or myself!.. Sylvia and owner lied and claimed they sent 50 plus photos to my Adjuster and that NEVER HAPPENED, she and owner lied stating they called and spoke to my Adjuster on a Friday and that particular Friday the Adjuster was out of their office, so couldn't have spoken to them. They have been caught lying on a daily basis!! Lie after lie and in my opinion this company is corrupt and incompetent!. I'm sure they kept (new) parts off my Totaled Vehicle. Sadly TOYOTA OF PASADENA recommended this horrific place, Sylvia kept my vehicle (2) WEEKS and never ever mentioned my Vehicle was Totaled, yet she knew well before the (2) WEEKS!. It took my Insurance Adjuster to finally decide my Vehicle was totaled after these incompetent crooks stayed silent for (2) weeks WITHOUT ANY UPDATE!!.. DO NOT TAKE YOUR VEHICLE HERE, IT WILL SIT FOR WEEKS AND THEY NEVER EVER EVEN RETURN (YOUR CALL OR EMAIL). I PLAN ON REPORTING THEM TO STATE!! Worst Auto Body in Pasadena!!! AFTER 2 weeks of absolutely NO RESPONSE, I finally go in person and she lied again stating "Oh I'll call you back in 24 hrs", which was her standard LIE. Then 2 hours later my Adjuster finally speaks to this lying Sylvia and I'm finally told after (2) weeks car is TOTALED!! In the US, we don't keep a customers vehicle and then do a disappearing act.. Sylvia and owner have corruption written all over their face! STAY AWAY FROM SYMES COLLISION CENTER IN PASADENA, you will REGRET IT!!! THE WORST AUTO BODY EVER.. read more

I took my car here a few months ago to get some dents fixed after I scraped against a post (my fault). Months later, a metal gate that was set by a sensor crashed into the exact same panels that Symes fixed (bad luck, not my fault). When I took my vehicle to a new body shop this week, they were flabbergasted by the work Symes did. Because Symes charged so much, I assumed they were doing the best work possible. But the new body shop gave me the attached photos that show they didn't actually repair the metals, but simply filled in the dents with body filler/bonds. This company was late with their repairs, didn't communicate and now, evidently, didn't do the underlying work. I'm not a car expert, but this link states the degree to which Bondo should be correctly applied (http://bigskycol.com/repairing-vehicles-the-right-way-with-bondo/). This job does not correspond to protocol. read more

Symes Collision Center - Body Shops Near Me - Pasadena, California

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I'm in the auto industry - I've been doing this since 2002, so I know about cars. I was rear ended a little over two months ago at 30-35 mph (I was at a red light and the other driver hit me). Her insurance company wasn't very good and they had me take pictures of my car. I told them that the bumper was crooked and out of place. They wound up sending me a check for $440! This is to fix a BMW - I don't know many things that can be fixed for such a low price. Luckily, I have an excellent insurance agent and he told me that we'll make a claim on my insurance. Long story short, they recommended me to Symes Collision Center. Shortly after hanging up the phone, I called Symes. I recall using Symes on many occasions (Symes, the Cadillac dealership) for their fleet side of the business - I was happy to hear that the body shop was still in business! I spoke to Sylvia and explained my situation. She was awesome and I set up an appointment to leave the car there, so they could determine the damage. I dropped off my car - I met Sylvia in person. She was great and explained the process to me. A few days later, she left a message on my voicemail. My car is a total loss. When they took the bumper off, they found damage behind it on the metal. This is what I thought - there's no way a car escapes a 30-35 mph accident with $440 in damage! She asked me to come pick up my personal belonging, which I did this morning and I said goodbye to my BMW! I want to thank Sylvia and the entire team at Symes Collision Center. They are not only nice people, but they are honest and do great work. I highly recommend them! read more

I havent done any business with Symes Collision Center, but I came by here immediately after an accident a few months ago and they helped me regardless. They are very kind and helpful read more

I would give them -5 stars if that's an option. Worst service, worst everything, I have nothing nice to say about them. After a fender bender, front right side of my Range Rover was scraped up including the headlight. When we took the car in, they estimated a week max to replace all parts. Three weeks later and no news, we called multiple times only to find out that parts were 'back ordered' and they were going to start working on it then. We kept calling to follow up and they finally vaguely committed to a date and time. I decided to show up in person anyways which I suspect is when they started to scramble to get the parts installed. After waiting for an hour, I came out to find that they did not replace the headlight and few other parts (still had cracks & scratches on them) when they told me they replaced everything and they were all already paid for. The lady (who never even blinks when she lies to your face) told me that she will order the parts because it seems like they 'forgot' to replace them. How do you 'forget' to replace $5000 headlight and parts that still have cracks and scratches on them?! Of course couple more weeks go by and we have to follow up with them; they take the car in one more time to finally replace the parts they should have first time. Headlights are replaced and of course, we still see a part left with cracks. Since we're in their office and very unhappy, the lady calls over the dealer and puts the order in and says, they have the part and we will come to you to put it in once the part is delivered. A week later I call again, lady says the part was back ordered again when she confirmed it was available to my face just a week prior. Finally, 3 months after this whole bullshit, they come down and replaced the final part. This place is infuriating and they should be shut down. read more

If you still have anther choice to sent your car to fixed, please stay away from this place . They are NOT belong to Land Rover Pasadena, they are totally under different ownership. So all they wants is your insurance money .As soon as they have your money in their pocket , they will keep you on hold until you give up. They will have your check without doing anything . This is what I experienced and suffered from this place . I had car crash on last October . My front bumper was crack and has to be replaced. I was told by them that they put the order but it will take little longer to get my bumper . I trusted them and also kind of understand it could be because of the pandemic. However, guess what ? After ten months, I asked them in person, and they still telling me " we still waiting for the order shipped from warehouse " . Unbelievable! I decided to ask Landrover 4s store . I was told according to my model, it only takes one to two days to get the front bumper . IT IS RIDICULOUS that they didn't even order the bumper and kept telling me they still waiting for non-existing order . So please stay away from this stupid place . Otherwise, u will regret for what u chose. read more

I hope to never need their service again. But, if I do I have complete confidence in Symes Collision Center. Even during the pandemic, the communication and service are excellent. My Range Rover is a good as new!! Thank you read more

A neighbor hit my rear bumper overnight and I found a big dent and scrapes. When his insurance company only wanted Symes Collision Center to fix it and not replace it, Joe and Sylvie fought to have it replaced. I also had them fix my front bumper that had scrapes and rock dents in it. The work they did was amazing! I feel like I got a brand-new car :) Quality work, wonderful customer service, and people that will make sure you get what your car needs, I would definitely go back and recommend it to anyone who needs bodywork done. Two thumbs up! read more

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My Prius got sideswiped by a truck and I had some minor body damage. I was referred here by Toyota Pasadena's service center. Sylvie at the front desk was really friendly and helpful and they were pros at dealing with all of the insurance company stuff. I had my car back in 6 business days and it looks great. Communication was good. All in all very happy with the work and service, would recommend. read more

Initially this was a great place to have my Cadillac CTS serviced. Everyone was friendly and helpful. They even found damage I didn't even notice and got approval to fix it. So everything started out great (5 out of 5)! It slowly became the worst experience ever. Symes will never call you and tell you your car is ready or give you an update on your car. I had to call multiple times to check on the status of my car just to hear "Oh it should be ready tomorrow. Let me check the status and give you a call back." Folks...tomorrow never comes! (5 stars turned into 4) I finally got lucky one day and they told me my car was ready for pick-up (just wondering how long it was sitting there and ready ). I was so excited to get back in my car I never checked to see if they fixed all the damage I paid for. Come to find out they didn't not fix my side mirror or blinker indicator. (4 stars turned into 3) I did a little research, called the insurance company to get a full report, call Cadillac parts to find out what parts of the side mirror that said "replace" on the insurance report was what. It was confirmed that they were supposed to replace the blinker and mirror! So I had to bring my car back; mins you they had my car for 16 days! (3 stars turned into 2). After speaking to the manager I was told when I bring my car back, it would only take 5-10 mins once the part comes in. I actually received a phone call when it came in and they confirmed it was going to be quick. Well that was a lie. It took much longer. To accommodate my needs, the manager got me a rental from Enterprise but it was already too late; I was already highly disappointed in the service I received. 2 out of 5 stars. Only because they fixed some things free of charge and they tried to accommodate me while replacing my side mirror; even tho they should have fixed it during the 16 days they had my car. I don't recommend this place if you're use to a certain level of customer service and care. read more

Symes earns 5 stars for a job well done. Communication was consistent and the work was performed in a timely fashion. This shop performs work to the highest standards. Thanks Symes. read more

If you've read my review on Symes Cadillac, you'd know where I'm coming from. Our car's rear window was broken into and we were referred here. They hardly updated you on what was going on and kept you waiting although they said they'd call. You'd have to call them yourself. We had to wait for a new rim for more than 3 months and still no news from them. They only said they'd been sent wrong ones. In the end, we gave up on them. To be honest, it was stressing us out to deal with them. And we found out later that they didn't even clean up the broken glasses for us; they were all underneath the carpet. No wonder on the paper said only an hour of labor. I really don't have any positive things to say about this place. read more

Omg this place is Amazing so helpful and they know what they are doing!!! Went to the Land Rover Dealer in Anaheim and they were ridiculously expensive to put on an emblem on my Range Rover that needed to be switched out, but Sylvia was so professional and helped me right away and got the guys to get the job done immediately right there on the spot! I also had another part that needed to be switched out and was able to do that one as well so both on the same day amazing. I am so happy the parts department at the Dealer recommended them! I definitely will be coming back here for all my cars needs...if you have not checked them out I highly recommend them you will not be disappointed! read more

I have to say Symes Collision Center did a phenomenal job with my vehicle. This body shop corrected a job that another shop left incomplete and completed the work the way it should have been done. I was highly disappointed with the other shop and their unprofessionalism. The experience at Symes was literally night and day. Their attitude was great and cared about me as a customer. Sylvia and the team were so considerate of my vehicle and made me feel at ease. I will definitely be recommending Symes to anyone that I know that is looking for excellent work and service. read more

Two weeks ago AAA towed my car to this collision center after a horrible accident, and I was in shock. I mean, really; what sweet and down to earth people they are! I stayed down there little longer because they were SO GREAT. I've gone back and dropped in since the accident to get some things out of my car and also talk to Joe about how to handle dealing with UBER's insurance company James River. They have been nothing short of SUPER HELPFUL and wonderful as far as helping me get through this mess. I can't say enough how truly lovely the people are working down there, and they are super fast, provide great service, and even have gone above and beyond in helping me move forward from this. I'm so grateful. I hope everything works out as far as insurance and the rest of this. I honestly don't think I could have done it without them helping push things along, and giving me the useful information I needed to handle the situation. LOVE THIS PLACE and HIGHLY Recommend! read more

Great people, reasonable prices, rapid repair, and quality work. Would definitely recommend!

So someone rear ended me on my 2015 Camry. She hit me very hard and there was alot of internal damage done. Luckily she had insurance. I decided I wanted Symes Collision to do the work since I bought my car from Symes. Long story short they dang near had to dismantle the entire car. But they did what it took to get the job done properly. Joe is real cool and manages the place. He even got my car detailed and a full tank of gas when it was returned. Not only that, he said if you have any problem don't hesitate to bring it back in and he'll take care of it. Joe seems like a guy who understands things from a customers point of view and makes you feel taken care of. Right now my car feels brand new! If u wanna get it done right, you might want to check this spot out! read more

Symes Collision Center - This is the inside...just so u guys know this ain't a phony review! - Body Shops Near Me - Pasadena, California

I initially liked this place, after having one small part repainted when i bought the car, and the customer service seemed nice. But then I had a larger project needed when someone hit my rear bumper and I tasked them with doing the work along with a large door scratch that my car always had. It took a week longer than expected and when I got the truck back the work was sub par, more like double bogie, and they did not repair the scratch and you could see where they tried to repaint the bumper. I had to take it back and they had it several more days. But that's not it, while on vacation walking up to my truck from the rear i noticed that they PAINTED my spare tire. Apparently, they do not remove parts when they need to be repainted, but merely mask off, or attempt to mask off, the parts that should not be painted. Well the closer I looked, they over sprayed my spare tire (which Symes Service quickly replaced due to their embarrassment), the running boards, the windows, the wheel wells AND the wheels. They fixed it the 2nd time, or I thought they did, but they had it almost a total of month. I thought this was the end of it, but I actually had a real accident this past month and had to have some serious cosmetic work done (about $15K) so I took it to a real body shop, Markham Boling, and they pointed out the shotty work that Symes did, they showed me where paint was flaking, where they over sprayed that I didn't see, and how the paint didn't blend because they masked the doors rather than blended it as it should be done, also they didn't clear a few areas. Symes Service has always been great, but if my last name was Symes, I would take back the rights to use my name on a body shop like this, and think about a defamation lawsuit. NOTE: Symes collision center is just using the name it is not owned by Symes, just under contract. if you love your Cadillac don't take it to Symes Collision center!! read more

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Most authentic group of exceptional people ever! It is rare to find a dealership team that are legitimately trustworthy and equally supportive. In addition, Kyle and the GM at Symes dealership are equally AWESOME!!! Don't even bother with other Cadillac dealerships! Symes will absolutely win you over! read more

Toyota Pasadena referred me and WOW were they right! The car looks like new! I got side swiped by a neighbor, right before I had to leave on a trip... They not only fixed the car like new but didn't complain that I had to leave it with them for 20 days (due to my trip)... Everyone is super professional and soooo nice and helpful! Silvie and JoJo in particular, but everyone I spoke to was great! I highly recommend them for all your auto body work. read more

I am working with Sylvia and she has been so so helpful. Right now we're just setting up our appointment, and I will follow up...but, so far, GREAT! read more

Joe and staff did an awesome job with door panel. He was informative nice and is excellent with customer service. His team does great work, his pricing is fair and way less expensive than the deAlers. These guys are awesome! We love them! read more

Symes Collision Center - Body Shops Near Me - Pasadena, California

This collision center is as good as it gets. The owner "Joe" is friendly and knows what he is doing with insurance companies. All work done well and on time. Toyota parts used and everything on the car looks great. read more

My Range Rover had an unfortunate parking lot mishap I was referred to Symes Collision Center. They were great, Silvie and JoJo took great care of me, and my car. I brought my car in Monday morning...and picked it up this afternoon. That's less than 2 days to get parts, install and paint. Wow Plus they returned the vehicle so shiny and clean...inside and out out. Whatever kind of vehicle you have, if you need collision repair, give them a try. read more

Symes Collision Center - Ouch, my unfortunate Range Rover got hurt. - Body Shops Near Me - Pasadena, California

Receptionist at the desk taking personal calls could honestly care less about your time. Didn't update me about the progress of my car for the whole two weeks they had my car. They also left a set of jaguar keys in my vehicle.I just expected more from a Cadillac dealership. They did clean the car nice that's about it. read more

I've been taking my car to Symes since 2012. I had two car accidents when I was living in Los Angeles, and Joe and his team did everything in their power to return my car to me in perfect condition. The car looked better both times than it did when I first bought it! I moved up to Northern California and had a flying object on the freeway completely destroy my front bumper. I took my car to a shop up North only to have my car mistreated and some of the worst customer service. I told my insurance company I was going to drive 350+ miles back to Symes and have them repair it. Joe and the team again made sure everything was 100% perfect before giving me my car back. Excellent communication, customer service and work. I don't care if I move to Texas - if I need body work, I'm coming back to Symes. read more

Great family run business who are honest and want to help you. Whether a significant collision or you need a minor cosmetic repair, they have always found a cost effective, and high quality solution. read more

Had my car more then a month. It was delay after delay starting with the tow truck for pickup.

Symes Collision is the best body shop that I have ever been to. I have taken both of my cars there for repairs, one was extensive and the other one was minor. They did an excellent job, and it was done when they said it was going to be done. Joe was awesome . I recommend them to all my friends. read more

Just left their center, what down to earth people! I got my some body work done on my new car and they got it done in no time!!! Best people and service, so thankful! And extra thankful for being so accommodating of my schedule too! You guys rock! :) read more

Sylvia at this establishment, was simply the BEST----HANDS DOWN. I haven't been in such a BIND, but she got thru. THANKKKKKKKK.U.....!!!!!!!!! I recommend this lication...!!!!! read more