Ordering from PACE Supply finally got easier…read more Highly recommend creating an online account to view LIVE pricing and REAL-TIME inventory. This also enables self-service options like job quotes, online order tracking, and a using a quick reorder tool for previously purchased parts. The best part is having digital receipts of my purchases so I don't have to track my paper copies in the event of requiring an exchange or refund. Check out their current Fall 2024 promotion that ends 12/31/2024. Orders totally $1000 or more get locked-in pricing and qualify for 60 day terms on the order. There's a full list of eligible parts and prices on their website.

First off, I am not a plumbing contractor. I am a general contractor who has been working in the…read moreNapa Valley for over 40 years. For the few occasional plumbing needs I have, I can usually find what I need at Home Depot or Ace Hardware. What I don't find there, I can usually purchase very competitively online with a couple days lead time. Overall this has worked out very well. However, this past Monday I had an urgent need for a $50 faucet cartridge for an uncommon faucet. As my Yountville client was anxious to have things wrapped up ASAP, rather than ordering online and waiting a couple of days for it, I called PACE Supply to see if they had one in stock. I spoke with Chris at inside sales and gave him the faucet cartridge make and part number. He replied that they had one in stock and gave me a price. I conferred with my client who agreed to the price and extra cost to go pick it up. I called Chris back 5 minutes later and told him that I would be down within half an hour to pick it up. Chris then asked for my name and phone number etc., ostensibly so that he could have the paperwork ready for me to complete the purchase without delay. When I arrived at the PACE parts counter, the person who waited on me (not Chris) asked for my name and brought the paperwork over. He then told me that the part was not in stock - WHAT ?! I asked him if I could speak to Chris, who then came over to the counter. I reminded Chris that I'd talked with him less than half an hour before, that he'd assured me that there was one cartridge in stock, and that I'd told him I'd be coming right down to pick it up. Since he had told me that, I asked him why had he hadn't physically checked stock or pulled the part before assuring me that it was indeed in stock? He replied that they never physically verify stock or pull parts based on a phone call: that was company policy. He said it would take too much time to go running around checking stock every time someone called about something, and that parts pulled based on phone calls would soon be scattered all over in big piles. At this point I expressed my frustration of having driven 25 miles and wasted over an hour for nothing, and that I didn't think much of their "company policy". His answer was "I'm sorry you feel that way". Any further comments I made to Chris were met the the same repeated mocking response: "I'm sorry you feel that way". Other PACE employees were in close proximity as this conversation played out, and no one said a thing. As such, I think it it very possible that PACE Supply company policy is indeed not to check stock or pull parts based on a phone call, even when a customer says they're on their way over to pick something up. Their company, their rules I suppose, but when a company has policies and employees that abuse and disrespect their customers, what else is there to say?

Ivan helped me back in the lumber yard. Everybody is so helpful!!! Really appreciate having quality…read moreproducts, professional advice and quick service.

Customer service is poor. Staff was rude. They had a cat that attacked our dog. Wouldn't recommend…read morethis place of business to anyone! Customers beware!

Jannicke is fantastic. She found the right surfaces for our home transformation. She goes above…read moreand beyond at every stage, picking materials, designs, color coordination, and follow through all the way to installation. She referred us to excellent fabricators at Diamond Stone Surface, who nailed the layouts and installation. And she is a such a pleasant person!

Put money down for 4 slabs of quartzite and out of the blue (after 4 weeks) we were told very…read morerudely by a sales associate Pam that she had sold the slabs months ago. And to boot we still haven't gotten our refund back - now having to chase down the owner. Worst experience ever - especially due to how we were treated .

Needed a few cuts from a larger piece of wood, obviously purchased at HD. Antonio was very…read morehelpful, friendly and professional. I was able to complete my project with ease because of his assistance.

Improved Service is noticed!…read more We were standing by all the flowers to celebrate spring and mothers alike where we observed a noticeable difference at Home Depot. It has now been two weeks since we stopped in and I still carry remember the agreeable environment that greeted us. Was there something in the air (perhaps spring) or has management changed because just about every employee we passed greeted us and asked if we needed help. We would like to give a shout out to Brandon. My husband said that he was helpful in finding the uni-strut for him. We both appreciated the service that Anysa gave us at the Customer Service Desk. She helped us find our Closet Door that was on order. Anysa was friendly, effective, and made a mundane chore pleasurable. We like seeing the positive changes at the Napa Home Depot!

Have used Brunson Plumbing in the past Good service and…read morefair fees Phone is not in service Website is down Out of business????

The manager Randy has NO customer service skills. Yelled at my sister, took complete advantage of…read morean 88 year old lady. Charged 3 hours for a 1:15 min service that they couldn't even do anything. Charged a 75- equipment fee for a machine that my grandmother TOLD HIM they needed in the first place. But instead, the manager came out and stared at it for 30 min then called someone else... to charge a bigger fee for what she asked for in the first place! Family and neighbors SAW THEM on the phone, sitting in their truck and CHARGED FOR IT!! This is completely unacceptable customer service. I cannot give 0 out of 5 or else I would. NO ONE USE THESE PEOPLE!!

Really enjoyed my experience here. Walked in to very friendly staff. They were extremely helpful…read moreand had exactly what I was looking for. I appreciate small businesses like this that give excellent service.

I shop here almost exclusively now for chainsaws, trimmers, pumps, and other commercial-quality…read moreequipment. Yes, the prices are a little higher than at the box stores, but they carry stuff in a whole 'nother league. This is COMMERCIAL-QUALITY stuff for people that actually use their equipment on a scale beyond the average homeowner. Of course, if a homeowner is quality-minded, yeah, shop here. They do a pretty good job of sharpening chains too, and overnight service which is great. They could put a slightly finer grinder on and make sure the cutting edge is sharper... I would pay a little more, like $15 instead of $12.50 for more QC. One more little thing, I wish they carried 4-stroke gas too, running the 2-stroke mix in my 4-stroke engines works, but is a tad stinky.

I always enjoy visiting this Outdoor location. Everything is clean and organized. An employee is…read morealways around to help if needed. I appreciate this so much. Even though I didn't find what I was looking for I will always come back. Thank you

I haven't been here since last year after having a weird experience with the guy working in the key…read morea section. I am a mom of three littles, and the guy who was cutting my keys called me a "fornicator". I do not feel comfortable taking my kids there. I also had to return the next day because he cut my keys wrong.

Absolutely horrible experience. Broken Glass in my supposedly organic planting mix and now it's in…read moremy garden. ZERO response to my phone calls and email to resolve the problem. NO Accountability and NO quality control. They offered me a refund, which I accepted, but the refund did not even cover the cost of the contaminated soil. When I called back to discuss, they reversed the refund instead of fixing their mistake. This company has no moral compass. Steer Clear!

(St. Helena location) Terrible experience!!! Spoke to a salesperson over the phone to specifically…read moreorder 30ft length of turf. Installers picked up my order and were only provided with 20ft length. Called the store back after seeing the turf at my location and they will not process my return stating "accepting delivery is final sale." What a rip off! Now I'm out $800 and they have no accountability. Never have I dealt with such unprofessional dishonest people!

We used Napa Valley Cast Stone and California Stonecraft on our new home in Napa. After a bumpy…read morestart, Robb Hamblin and his team did a great job on our house. My understanding is that Robb has since taken over Napa Valley Cast Stone. This change in ownership should streamline the process. The next time I need precast stone work, I'll be calling Robb.

Lots of selection and very helpful employees. We were specifically looking for fruit trees and some…read morekind of floral/bushes for our front yard and they had a lot of selections. I didn't know what I wanted so they showed us all our options. They also had cute garden decor!

Everytime we come we're able to find what we need or what we didn't know we needed! Recently…read morestopped by to pick up some planters and other knicks-knacks and I'm always impressed by what I see. Staff are kind, knowledgeable and helpful.