I admit, the quality on many of these products are good. But there is a deception at work, and that is photographs of the product that make them look two to four times bigger than they are. Swiss colony puts the net weight into the description, but that does not put into perception the actual size of the items that you or your gift recipients will be receiving. Take the summer sausages, for example. About five ounces each. The pictures make them look like a foot long, but in reality they fit in the palm of your hand. Yesterday, I was shopping for cookies for a friend. They only had raspberry-filled center cookies. $30 for one pound of cookies! What? plus another $12 for shipping puts it at $42 a pound. They're like those Pepperidge Farm cookies in the white bags that are about $7.00 each. I have an $800 line of credit with them, but The Swiss Colony and all their subsiderary companies, like Seventh Avenue, Montgomery Ward, Midnight Velvet, Country Door, Monroe & Main, Ashro, Ginny's, The Tender Filet, Midwest Catalog Brands, including The Wisconsin Cheeseman and AmeriMark, are a terrible ripoff. Most gift sites are expensive, but The Swiss Colony exemplifies "shrinkflation". Their products always look much bigger than they are, which is the number one complaint even on their own website. read more

I love Swiss colony! I have only received it as a gift so I can't comment on the customer service, but I always enjoy it!

Omg I'm so glad I ordered from this amazing company. I ordered the big baby swiss and it is high quality and delicious. It was well packaged and nothing was melted. This was delivered to my home in North Carolina all the way from Wisconsin. They also included a free box of chocolates as a thank you gift. Great price too and a wide variety of home made goodies. I will be ordering some Christmas gifts from y'all and I will be recommending you guys. Thank you swiss colony you made my day read more

We've used SC for 7 years and the products have been very good. The problem we've had for last 2 years is they have assigned our billings to the wrong account, then even though the bill was paid in full, because they posted it to the wrong account, they put a negative mark on credit bureaus. For 2 years, they told us they would get it corrected, they have failed to correct it. Do NOT work with Swiss Colony they do not operate in an ethical manner. Customer service is the worst. read more

Don't fall for the Swiss colony rewards program and enroll. You'll get your shipping charges back but... They will charge you $13 a month for the program. Read the ultra fine print and don't do it. read more

Terrible customer service!! Canceled my order that I placed the night of the 3rd on the 4th after they asked me to verify address before shipping. I saw address was wrong. They don't have edit address but they have cancel order. So I canceled it. Emailed them asking when I'd get my refund. They tell me they already shipped my order on the 4th so I can't have a refund. Then they tell me they will refund my money for the order but not shipping because it already shipped on the 3rd. Which is it 3rd or 4th. My account says order still pending so how could they have already shipped it. Why ask you to verify address before shipping if they already shipped it? Customer service is very frustrating. I should have read reviews before ordering. read more

Swiss Colony makes it extremely difficult to pay online. I have spoken with customer service, who have claimed to fix my sign-in problem but they didn't. New login specifically put in by CS and new password from CS not accepted. Hours on the phone, to no avail. read more

Can't give a Zero - Swiss Colony can't deliver half of order 12/19: Ordered 6 products for 6 addresses. Paid exorbitant $ for delivery before Xmas (vs. standard shipping). 5 days - no tracking on 3. Customer Svc tells me to contact FedEx for explanation. Quality Poor Bottom Line: No, I would not recommend this to a friend read more

Poor customer service and poor product quality for price Please look elsewhere for gifts read more

Beware of free items with first purchase...They don't have a way to designate where the freebies are supposed to go in their own line order and use different code from catalogue. The code they use is for one item only, I guess if u call in your first order you can use the code for 2 free items. I called to change my first order and the CSR lied to me. Told me the change had been made. When items didn't come as wed discussed I called again I was told no notation of my change order had been made and there was nothing they could do about it. I told them they'd just lost several customers. read more

I have a major problem with Swiss Colony. I ordered almost $200 worth of gifts for Christmas this year. On my bill it states "You've qualified for free shipping". To me free shipping means I don't pay for shipping. My shipping came to $53.30. Next to "You've qualified for free shipping" it says click here. I did and I felt that I now was getting free shipping. I guess my mistake. My bank was charged $248.34. At the time I thought nothing about the charge thinking that soon there would be an adjustment made to my account at the bank. That was on December 12, 2025 when I placed the order. It's now December 19. There has been no adjustment. No shipping refund has occurred. All my gifts from Swiss Colony have been shipped. Today I called to find when my refund would appear. I was told that "Free Shipping" wasn't what that meant. It meant I got "Perks" or a rebate. I was in disbelief. I said I have the bill right here and it states free shipping. The rep tells me that it is confusing. He goes on further to tell me that the person who posted that message doesn't really know English that well. And I said again, stating "you've qualified for free shipping" means exactly that...free shipping. There is no misinterpreting the message. I'm very disappointed in Swiss Colony. I'm not planning to ever use Swiss Colony again. read more

Swiss Colony - My Swiss Colony Bill showing Free Shipping - Cheese Shops Near Me - Monroe, Wisconsin

The prices keep going up and the quantity keeps getting less !! I talked to 4 different employees over the phone, trying to place an order. I explained to them that one was an APO box. I was told that wasn't a problem!! I ordered 5 different things and when I tried to order the sixth item and send it to an APO box\nThey told me they couldn't send it things to an APO box !! So after wasting about two and a half hours , I couldn't place my order !! The only thing I recommend is that they go out of business and somebody use it for a parking lot !! So , very sad , because it used to be great !! read more

Did not recieve order on time for a Christmas present. Then recieved notice of weather delay. I called Swiss Colony and the lady told me it was out of their hands and to call Fed Ex. Then I recieved a notice that my package was recieved by some guy named Emato. I called my credit card company and disputed the charges (which they did). Package miraculously showed up the next day without notice. It was in total disarray and missing items. I then began recieving letters from Swiss Colony threatening to report me to the credit bureau. I contacted my credit card co. and they informed me that Swiss Colony had stopped responding to them. Needless to say...I will no longer be ordering anything from this company again. I advise everyone to avoid the head ache and incompetence of this company. Try Hillshire Farms instead! read more

Terrible customer service. Told me I was over the limit for annual promos and I've never received an order from this company, ever. I had placed an order and after the fact found out my payment method was compromised, so I canceled my order and reordered. Apparently that counts as me receiving free promo product when I actually received nothing. I regret reordering and giving this company any of my business. read more

I will try to be short November 2025 order to $300 worth of items for my son and I for a Christmas Appetizer buffets was beautiful that said we're having a couple of beers Christmas Eve not really eating anything more for show we were munching on the nuts that we bought and on the two mini Vienna sausages there's four of them in the cheese pack with the all of the other treats well long story short within hours we had severe cramping and we had fevers do you know what it was decide to go to bed thought I was gonna throw a fart ended up being diarrhea destroyed everything my son as well it was a horrible Christmas yet no one to blame but I thought Swiss colony should know so I called him and informed them I think they were closed on the24th and 25th so first thing the 26th I'm talking to them I told him what happened they were so apologetic I told him no worries it happens you just need to know what product it was I didn't wanna do yet buddy else to get sick I didn't want to sue they were very into quality control or customer control yeah I assured them it was not about suing it was just about things happen they offered me a discount I said it wasn't necessary they gave me a small one which I thought was nice and that's how I dealt with that issue bringing us to current date I decided on March 4, 2026 around 1030 at night central standard time to buy four items from Swiss colony to give them another chance to show them that I'm a loyal customer and it's OK well this morning I change my mind with less than 12 hours and I'm telling you the regular customer service all of the representatives have the same rebuttals telling you that you cannot get a Refund that I would half to take it because it had already been shipped within less than hours I was stunned I was unimpressed with the results after talking to two representatives and two different supervisors I chose to call corporate I spoke with corporate told him what was going on at the all the representatives were giving me different excuses as to why I couldn't cancel an order that I had just ordered within hours there was no consistency telling me because I have an account with them that they rushed the orders out but they don't tell me that when I'm ordering they asked me when would I like to have it delivered so I don't think it's a plus having an account with these people because they are so desperate for your fines long story short after talking to the customer service representatives with the corporate offices they had a lighted me that they were canceling all four items he assured me they were canceling all four items he apologize for the behavior of the other representatives he did not understand but I was told on a recorded line that it was canceled 54 hours later I'm getting a call just moments ago from some arrogant abusive white woman telling me that whoever talk to me didn't know what they were talking about and that the package had been sent and if I didn't want it that I could take it to a church or donate it get a receipt and send it to them and then they'll take it off of my bill that's a business that's Swiss colony they think that I'm not going to put this all over the Internet they've lost their minds if they can do this to people of disabilities They have no heart much less do I need to anybody on one of the holidays where these people are supposed to be a tree and a joy turn out to be the devil in sheep's clothing shame on them don't buy their products boycott them they're not worth it the pictures are misleading they're very minimal and quantity for the money so that's just a start Swiss let me go to another oneWorking on my third review not to mention the attorney general is going to know about your way you do business I'm gonna let the BBB know about it I can't believe you're taking a loyal customer and treating them like this shame on you and I said you know what it hasn't been two years since you made me sick on a recorded line yeah maybe I should reconsider that since it's all documented read more

Decent products. Prices are a little high. But the shipping charges are outrageous. And unlike many catalog companies that offer free shipping with a high dollar amount, Swiss Colony charges MORE the more you buy, Paying more than half the cost of a $30 item for shipping is not unusual. OK products if you are willing to pay. read more

Swiss colony sucks. Their customer service is the worst. I ordered some items for my daughter for Christmas. Swiss colony billed my daughter for the items I ordered on my account. The customer service rep would not transfer me to her supervisor. The customer service rep informed me that i need to write a "letter of responsibility" in order to have the charge transfered to my account. I will not buy from them ever again. read more

Great triple chocolate petite fours--the BEST! Their brickle was also hard to stop eating.

Zero stars they deserve, I placed an order on 11/12/2023 in the Swiss Colony website, purchased several expensive tiny food items and I saved the assorted chocolates to give it to my sister on Christmas day, put them in the fridge and when she opened the box of chocolates they were melted and I was so embarrassed she could not enjoy them, I wrote to their customer service and all I got was that " they could not replace the free gift box of chocolates because they were sold out. I will never shop Swiss Colony again read more

Swiss Colony - melted chocolates - Cheese Shops Near Me - Monroe, Wisconsin

Customer Service has gone from a 10 to 0 in the last year. They do not stand behind their guarantee and just throw items in gift basket. Looked like a child packed it. read more

Swiss Colony - Cheese Shops Near Me - Monroe, Wisconsin

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There sausage and cheese are not good and the baskets are made very poor and don't look nice at all

Very disappointed with everything I ordered everything Was stale, and old , I will not be ordering anything from here again!! Please remove me from your mailing list!!! read more

Worst experience I have ever had in dealing with a Christmas gift company. Their on line ordering system is difficult to navigate and when I tried to order by phone the representative could barely speak English. Of course, he messed up my order. I had to spend several hours calling and texting the company and my issue still has not be resolved satisfactorily. Will never order from them again. read more

I returned mint in the box what I ordered paid out of my pocket for Return shipping to them and shocking they requested me to pay for shipping for the first time... I don't have any merchandise so buyer beware they cheat you...plus customer service is horrible I would never do business with them plus I never re my free product read more

Switch and bait....stay away. They send you a catalog with your name specifically. It states an approved credit limit with payments monthly 10 to 25 dollars per month. After spending hours selecting Christmas gifts for my family was told I had to have a down payment over $125 to process order. I am on social security and thought I could provide a little nicer Christmas for my family. I have cancelled my order and requested to be taken off mailing list. Really left a bad taste. Bait and switch, very sad to have been tricked. read more

I sent my son the most expensive package (9lb 4 oz) assortment last year. He was DELIGHTED. I sent the exact package this year and he called and said the sizes of the products were less than half as they were last year, yet the price was the same. He said the box was the same size as last year which was PACKED with products, but this year, the same size box had products rolling around with lots of empty space. Not less, but incredibly smaller items. So sad. Will continue to order hoping for improvement read more

Horrible customer service!! Called three times & issue still hasn't been resolved. This is how my package was delivered, ten days later than recommended time frame as well. read more

Swiss Colony - Cheese Shops Near Me - Monroe, Wisconsin

The quality was really poor for the price. The gifts showed up way late. And then my credit card was fraudulently used by someone there. A month after my real purchase, they made a Hulu purchase and signed my up for "Swiss Colony Perks." I'm lucky my credit card company flagged it. read more

If you enjoy paying more for shipping than product, this is your place. Tricked me into signing up for emails with free shipping and charged me shipping anyhow. Customer service said they would refund the shipping but it has not happened. read more

Food is not editable. Cheap processed food that is not good. Fools buy it and send to people. I told people food was awful. It is a waste of money. Almost everyone I know who has received a package feels the same way. For Christmas make a gift to charity in your friends name. read more

Not satisfied with the way they handled my late item No accommodation was offered for the delay Spent alot of money and just received a return link The tracking of the item wasn't updated correctly not sure when item will arrive read more

Would not even give them 1 star horrible customer service they refuse to take 3 of 7 things I ordered off bill that have not received tell me nothing they can do it's to late to cancel order when I don't expect canceled I just do not want to pay for 3 things that have not received have called several times in the week and every time give me different delivery date they are a joke read more

I got a gifted a snack tin from my 97 year old grandma of "The Ultimate Snack Mix". When I opened up the tin of snacks, not only did it look old but it tasted old and stale. When I tried a piece of candy, I had to spit it out of my mouth.... The candy which was similar to an M&M was crunchy hard and it had a horrible old taste to it. Their food is awful!! I think this tin was returned by another customer and resent out as if it was new and fresh!! When I called customer service, I got a very rude lady who argued with me on the phone, that they wouldn't replace my snack tin for the same item. I would have to notify my 97 year old grandma, who then has to deal with a horrible customer service representative to get this awful gift replaced!!! I would not recommend this company! They take advantage of their elderly customers making them them think that they gifting a nice item, but actually they send out horrible quality food items! I wouldn't send this to my worst enemy!! I have photos of their snack tin to show in comparison what they advertise verses what you receive... Save the money and shipping fees and don't buy this product unless you enjoy eating leftover stale snacks.... read more

My Swiss Colony order was lost. They told me to contact FedEx. They were no help either. The Swiss Colony customer service link was not working either. Will never order from them again. read more

Swiss colony reminds me that my satisfaction is guaranteed, they obviously don't know the meaning of "guaranteed ". I was overcharged in shipping and customer service couldn't do anything about it. The box my gift was in was destroyed because the distribution center placed shipping label so it couldn't be removed without damaging the box. Finally the free gift was out of stock and no alternative was offered. I am a customer and not satisfied. Their guarantee is worthless. read more

I tried to place 2 orders online using my credit card. My credit card had "0" balance and I have excellent credit. There credit dept. denied it. No explanation. Then, I filled out their forms and mailed too them a week ago. Have not heard anything from them! Now wish I hadn't ordered from them and wish I had looked at their reviews! read more

Positively Awesome experience food was delicious,the meats and cheese box was so good

Petit fours reasonably good for the price (although proportion of flavors not as pictured); customer service horrible. They lost my order, or it was returned for some reason and never informed me. Long story but customer service not only not helpful but not really concerned and didn't listen to the reason for my call (tracking). read more

Don't waste your money. It's cheap because it's substandard. Sausage is awful and the cheese doesn't taste like real cheese. It's cheap for a reason. Shop Harry and David or Hickory Farm. read more

I'd leave negative stars if I could. My grandma used to order from this company when I was a kid. I ordered from them this past Christmas for the coworkers at my office. I put it on their credit to pay in January when I had more available money after the holiday season. Biggest mistake I ever made. Their website is a joke. My account was never updated with my order information so I couldn't pay online. I sent countless emails back and forth with their "customer service reps" that always sent back canned responses making it clear the company doesn't care about its customers. I was told to call and pay over the phone. I told them I didn't feel comfortable doing that and wanted to pay online. This was never resolved. When I did get the paper statement in the mail in February, I mailed a physical check to them immediately. For the whole balance. The check was cashed on the 10th and then I had a delinquent report filed against my credit on the 11th. I've spent the last two and a half weeks trying to get this sorted out since that one ding dropped my score by almost 100 points. Finally, it came to a head today when the credit department supervisor I spoke to talked over, cut me off before I could finish my sentences, yelled, and then proceeded to hang up on me. I called back and reported the interaction and I sincerely hope she is severely reprimanded. Now I get to deal with the credit bureaus to try and have this BS claim removed from my credit report. Horrible company. Horrible business practice. Horrible employees. And I say, with every last fiber of my being, that I sincerely hope the whole company burns to the ground so no one will ever have to be subjected to their stale food and unprofessional employees ever again. DO NOT BUY FROM THEM. read more