I have high anxiety when it comes to the dentist. But not anymore! Swish is the only dentist I will go to. EVERYONE at the Domain location is welcoming and friendly. They always remember me. The dentists are skilled and never judge me. read more

I liked the staff a lot but I was recently charged a $730 bill a YEAR after getting that work done, due to reports of insurance not paying their claims. At the time I already paid over $600 out of pocket as they told me I was covered for the remaining costs since I was approved (so essentially that was misinformation to get me to go through with the procedures). It feels like the system is extremely disorganized to be getting notified that I wasn't covered and will have to pay the full $1300 out of pocket a WHOLE YEAR later. Won't be coming back after this experience as I now can't trust that they use timely and accurate billing. This situation would have been more acceptable if it happened at the time, but now it's too late for me to say no obviously. read more

I had been going to this Swish location for years and never had an issue until I was due a $750 refund for pre paying for retainers (at their request) and now three weeks later have had to fight with their billing team to 1. Get a response at all 2. Get refunded as they put through the refund after three weeks of no contact and then two days later, rebuked it. What an absolute nightmare. read more

I arrived in Austin for work and my crown came off and I was in severe pain eating or drinking. I went online and booked an emergency appt for the next am. Upon arrival they took my insurance for the X-rays and cemented my crown back on. Start to finish was a smooth experience and everyone was very nice and helpful. Really appreciate the care and quick service! read more

Called to schedule a cleaning and booked an appointment for a cleaning online. After booking a cleaning I got a text saying they could not clean my teeth at that time, so I rescheduled. When I arrived they did X-rays and told me I did not have a cleaning scheduled. Then they tried to get me to buy a retainer. Total waste of time. Unpleasant staff. Do not recommend. read more

Not impressed after my first and likely only visit (which didn't even materialize). They indicated that they had found my insurance plan when I arrived for my appointment, and the visit started. Just as I got into the seat, they told me my insurance was expired. I had some information to the contrary, but they said that when they called, it said expired, and that I had to sort it out directly with them. I ended up having to rebook and go home without having an appointment. I called my insurance and the insurance support person told me that indeed, my insurance is active. They said the dental office listened to a prompt that provided incorrect information. While I completely understand that, I've heard many a doctor actually call the insurance customer support while I was in-office to verify. This is definitely what Ashlyn should have done instead of make me feel insane for acting like my insurance was inactive. Although I rebooked with Swish, I have since booked elsewhere for tomorrow and don't see myself going back. What a colossal waste of my time. BUT the office is really cute/Instagrammable and high-tech, which I enjoyed. read more

Swish Dental - Domain - General Dentistry Near Me - Austin, Texas

I normally don't leave reviews but the lady at the receptionist desk yesterday (3/26/26 at 12:33pm) during lunch was extremely UNPROFESSIONAL and DISRESPECTFUL! I attempted to make a payment on my account and she mocked me for not being able to pay in full. When I continued to try to pay anyways, she wouldn't confirm how much she was charging my card for. When I asked for a receipt, she said she couldn't give me one.... Normally, I have no problems at Swish Dental Domain, but she was terrible. Unacceptable customer service. read more

Absolutely OUTRAGED. I went in for a routine cleaning nothing more. I take care of my teeth, and I've had regular dental check-ups my entire life without a single issue. Suddenly, this place tries to tell me I have a gum disease, bone lossand urgently need a deep cleaning It was nothing short of a scare tactic. The pressure to agree to expensive procedures on the spot was completely inappropriate and felt like a money grab, not genuine care. Thankfully, I wasn't naive enough to fall for it. I immediately reached out to a trusted dental professional someone who actually knows my dental history and guess what? My gums are perfectly healthy. Zero issues. This place is DANGEROUS. They are playing with people's health and trust, just to boost their profits. It's disgusting and borderline fraudulent. Don't fall for the fear-mongering. Avoid this place entirely read more

Complete SCAM!!!!!! I went in for a routine cleaning and check-up (with braces on), and they suddenly claimed I had bone loss, deep gum pockets, and "advanced gum disease." They pushed me to see a periodontist ( referral ) and a deep cleaning. I was shocked haha. I've had cleanings every six months my whole life and have never been told anything like this :) I immediately contacted my orthodontist (who is also a periodontist) and told her what happened. She was just as shocked and confirmed that my gums are completely healthy. . She told me " I never have put braces on you if you had any sign of gum disease that would be illegal." This clinic clearly tries to scare patients into paying for unnecessary procedures. It's dishonest, unethical, and DANGEROUS . They DONT CARE about your health -- only your money. I've already reported them to the dental regulatory board and I strongly URGE anyone to AVOID this place. Do not trust your health with people who are only looking to profit off of fear!!!!!!! read more

I've been going to Swish for 3 years for routine cleaning every 6 months. Always come out clean and the dentists were very knowledgeable. THREE separate visits they've charged me for something they either didn't communicate or didn't perform. This time I tried calling the number provided and domain office directly and couldn't get through. Insurance provider said Swish billed a code on EOB doesn't match cleaning provided and suggested I report it as fraud. Swish text support made a false claim "Hi ___ this exam was performed this is done when Dr. comes in and review with you if any cavities or any concerns. -Swish Domain" The amount of the bill is too small to chase or waste time with reporting. I'm just going to pay it, drop a review here, and find a new dentist. read more

I had a very disappointing experience at Swish Dental North Austin Domain. I felt that pricing was not transparent -- after insurance adjustments, the rates seemed inflated to offset the discounts. I initially had no pain or issues with my tooth, but after a filling was done, the tooth was ground down so much that I was later told I needed a crown. This felt unnecessary and left me frustrated. When I returned for the same filling, it came out within a month, which makes me question the quality of the materials and the work done. Based on my visits, I personally do not feel confident in the level of care or experience here. I am now looking for another dentist as I do not want to risk more unnecessary treatments. I also do not understand how this location has such high ratings online, as my own experience was very different. For anyone considering this clinic: please be cautious and do your research before proceeding. read more

Dr Loehr took excellent care of me on short notice. My "sharp" tooth was bothering me & he was excellent in grinding it down as needed!! Highly recommend their excellent & friendly service!! Thanks!! read more

Bait & Switch Beware ! Do Not Go Here ! I set up a new patient apt for my husband. He texted me after an hour saying he was confused & didn't know what was going on there. I came into his area & he said he has seen 4 different people & all they had done was x-rays. They had a movie blasting loud plus music, it was overwhelmingly loud. IMHO Bad environment for people with anxiety who are trying to seek basic medical maintenance. Then another person came in & took another x-ray (5th different person). After another 15-20 mins the dentist (6th person) finally came in & did the obvious upgrade sales pitch if what all he needed. We explained that we knew & understood but just wanted to get a cleaning. Then the Patient Services Coordinator (7th person)whatever came in & did another sales pitch. I explained to her that all we wanted was x-rays & cleaning. I was willing to pay their $199 signup deal that supposedly was for x-rays, 2 cleanings & discount on other services if needed. Sounded reasonable when I made the apt. But now they want him to do a deep cleaning for his gums - an additional $350+ per side. I explained again that all we wanted was x-rays & cleaning BUT it's been over 1 1/2 hours that he's been in the chair & no one has cleaned his teeth yet. She said we were welcome to get a 2nd opinion. I said so you won't do a cleaning without doing the other work first? My husband & I looked at each other & got up to leave. I said what are the charges for the almost 2hours of x-rays? She said no charge. So we left. 3 weeks waiting for an appointment. Saw 6-7 different people. Some wore gloves, some did not. Everyone touched the same computer screen. 2 hours+ wasted of my husbands time. No teeth were cleaned. read more

Very bad experience. I set an appointment with the central Swish team for an initial appointment to get my daughter's wisdom teeth removed. Upon arriving they thought she was getting a regular cleaning. There was no notes or anything about what we were actually there for. I had to fully explain several times what we needed and the girl finally said that they don't do orthodontic work there. So they literally had no idea why we were there at all. The whole morning was a giant waste of time. And to be honest I got the feeling that the whole place was slightly unprofessional and corporate chain like. Kind of like a Chipotle, but for teeth. Save your time and money and go to a real dentist and not a giant chain that doesn't maintain records and standards. read more

Discovered this place through a YELP event (at the new location downtown) this location is close to my job so I came here instead. The staff is BOMB AF!! I checked in early and was called to the back within 5 minutes. As terrifying dental visits are for me, they made this experience NOT THAT BAD lol. I live the new technology they use and how they break down your treatment plan and financial obligations. I'm from Houston and use to go to MINT dentistry so if you know; you know read more

Swish Dental - Domain - Cute ass backdrop - General Dentistry Near Me - Austin, Texas

My first visit went well and their esthetic is really cute and welcoming. My overall cleaning was great and done thoroughly. All the staff were friendly. Their technology is top notch and I really appreciated being able to see an exact inside look of my mouth and teeth. I'm excited to use the whitening treatment that comes with my membership. read more

The multi-level cliche here would be "Service with a Smile". It's only just sort of Disney for the Happiest Place on Earth "crown" (another terrible one, okay I'll stop). I've been coming here for a few years and I love how tech-savvy the business is, whether it's scheduling appointments via text or avoiding reams of paperwork when you arrive (Ipads, yay!), they just take the pain out of dentist-ing and I love them for it. In addition to great cleanings, fillings and checkups, I've also been using them for invisalign and they didn't disappoint. They took care of all the insurance stuff and the price was far below what others were quoting and they throw in free stuff like whitening and gum surgery (which doesnt sounds too fun, but I'll keep an open mind there). Overall, they're reliable, easy to schedule/reschedule, paperwork-savvy and make every interaction a joy. What more could you ask? read more

First appointment at Swish and they put my previous dental cleanings to shame! My onboarding tech was super kind and a taco enthusiast such as myself. They did a 360 scan which helped pin point concerns no previous dental appointments have identified. Dr. Lawson was wonderful and my dental hygienist Fred was so gentle it made me realize how many times my gums have been victimized during a cleaning.... Wonderful experience! read more

Ohhhh how dentist's offices have CHANGED! I'd like to think we're in a judgment free zone when I tell you it had been a hot minute since going to the dentist (my bad) so I was nervous beyond belief when I booked my appointment. I've gotta say, this place is absolutely amazing. The dentist game has stepped up tremendously since the early/mid 2000's huh?! The staff and atmosphere was SO comforting I actually enjoyed being there. Not only were they super informative and friendly, but they let you watch Netflix while digging around your mouth. Talk about the ultimate distraction! I went to go to see Audrey for my main consultation who was incredible (go see her!!), but honestly everyone went above and beyond. I made all of my future appointments there and will definitely be a returning customer for the long term! Cheers to clean, healthy choppers!! read more

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Everyone was super friendly and no pressure to have extra work done. They were on time and respectful of my time. I appreciate that. read more

Highly recommend Swish Dental at the Domain! The office is not only cute but clean and professional! The staff is all so nice and friendly. I received great care from the dental hygienist and doctor. My insurance personally was covered however always double check your insurance before headed to a medical office of any kind! My appointment was at 2pm and I was walking out of the office by 2:55pm including the X-rays, scans, cleaning, and visit with the doctor! read more

I love swish dental because of the Domain location. I am so appreciative of their welcoming receptionist, Anthony is my favorite! Dr. Arti is extremely informative and gets me in and out pretty quickly each appointment! read more

Avoid going here! Techs are very new and prices are higher than normal...they ended up charging my insurance astronomical fees ($750) for imaging when all I had was a consultation. When I called they said the charges will eventually fall off once they get the check from my insurance. Not what I expected for a dental office...went to a new office and they said that what they billed to my insurance is not what normal dental offices would charge because it eats up your maximum. Therefore you have to pay more once you get your dental work done... read more

After having a crown fall off on a Friday night, I was able to make an appointment here for the following Monday morning. Dr. Lawson was incredibly helpful and confident in coming up with a plan to fix my tooth. Given that I needed a root canal re-treatment, she referred me to an endodontist for that, which happened on Tuesday. By Wednesday, I was back at swish with Dr. Lawson getting fitted for my permanent crown and getting a temp. Her assistant Vicky literally stayed by me the entire time and explained the process step by step. They are the dream team! Dr. Lawson let me know that I can call her anytime with questions or concerns, and even followed up with a call later in the week to see how I was doing. I know this is a ridiculously long review for a dentist, but I grew up with a negative perspective of dentists. Coming from a low economic background growing up on Medicaid, dentists always treated me and my mom like trash and never bothered to explain anything to us in terms of treatment and procedures. They would just go into my mouth, complete a procedure and bill Medicaid. Never even went over X-rays, treatment plans, etc. So that's why I'm very thankful to Dr. Lawson and her team at Swish for being transparent, kind and very professional every step of the way. read more

My older permanent crown fell off during lunchtime. Luckily I was able to save it and it was still in tact. Swish was able to get me in same day almost instantly to have it recemented. Very Quick and Easy. read more

Before Swish, I feared the dentist and never took my dental health seriously. Dr. Lawson and her expert team are magicians. I love the consultative nature and how they take the time to explain and answer questions, but above all else, they make going to the dentist enjoyable somehow. Also, being able to lay back and watch Netflix really makes the time go by and the music playing is always great. I can't recommend Swish in the Domain enough. read more

I love that swish dental really takes the time to give a more thorough overview of a patients dental health. However , your first visit will probably likely not end with a cleaning depending on dr recommendation I hope in the future that the staff of swish dental clarifies this when new patients book appointments read more

Best dental office I've ever been to. 1. The whole staff is amazing, courteous and really efficient. Dr. Lawson is the best. 2. Their equipment and imaging systems are state of the art. 3D x-rays, 3D imaging of how much you grind or pressure you apply to each tooth and how that affects them, etc 3. They have TVs with Netflix, Hulu, you tube so you watch while getting your cleanings/treatment. How awesome is that! 4. The office decor is out of this world for a dental office. It's like you're stepping into a beautiful restaurant or coffee shop. Yelp!!! Can you make a sixth star for outstanding businesses? read more

I gave this place a chance because my two previous dentists discontinued my insurance (Cigna) and this place had wide availability. Don't be fooled. Read all of the 1-2 star reviews. I scheduled for a basic cleaning, and I ended up coming into the office prepared to sit for 1-2 hours for the X-rays, cleaning, and post consultation. What I ended up receiving was 2 hours of what seemed like a time share presentation. They sit you down with what I thought was the DH; however, she ended up being some sales rep selling you on all of these procedures that you do not need for an hour. Fast forward, the "dentist" (Dr. Shadman) and the "DH" finally visit me and tell me the same sales pitch, but because my appt. ran over their scheduled time they need me to reschedule.Their finance rep also tried to close their sale at the end and offered me "deep discounts" on the recommend procedures and gave me a free teeth whitening. I scheduled for a cleaning the next day because I wanted to be over with this place. The actual cleaning took an hour long, it was subpar, and there was nothing special about it. The dentist didn't even come back to look at my teeth after the cleaning. I have lived here for 20+yrs and this was one of the worst experiences with a professional medical service provider. Do not visit unless you want to sit in a chair and be sold on unnecessary procedures for 2 hours. They ended up tacking on a cleaning service that was not covered on my insurance. read more

Not my best cleaning I have ever received. I didn't feel clean afterwards with stuff between my teeth and on the back of my teeth that I pointed out. There was also a potential mishap resulting in me not getting my cleaning because it was my first visit and it wasn't planned in their system. Luckily for me, there was a cancellation. Also, I booked the appointment online via their website with a dentist and was seen by a different one. Overall, a mediocre experience. read more

Anti-military establishment that will blame you for having "the military's insurance" that is listed on their own website as being in-network. Cancelled my appointment and stated, "because you didn't turn in your paperwork until Saturday and we are obviously closed on the weekend we couldn't let you know that we don't accept them." Had weeks to verify insurance for an appointment made over a month ago. This company is anti-military and needs to be boycotted. Will spread throughout town how you all treat military members and veterans, it's disgusting. read more

Dr. Lawson was professional as well as friendly. She thoroughly explained everything the exam found and answered my questions in detail. Hygienist Ashley (sp.?) is the most personable person in Austin!! Absolutely amazing and made my visit a great experience. I look forward to returning for my next checkup and cleaning. read more

Swish Dental is a great clinic with skilled, caring doctors. Anthony at the front desk goes out of his way to make sure that his patients are taken care of, comfortable and all of their needs are met. I highly recommend this clinic for any and all dental needs. read more

Going to get your teeth checked out isn't on my list of "most favorite things to do" but the staff made it quick and painless. So friendly and not pushy at all. Definitely glad I chose them. Thank you! read more

I had a really great experience. This place follows COVID 19 guidelines, which is the first thing I would desire in a health care place. 1. Friendly Front Desk 2. Great staff taking care of you - helping you understand your oral hygiene, scans, answering every question with patience 3. Hardly any wait time if you have an appointment 4. Very professional read more

I never thought I would have a great experience at the dentist because I have always dreaded going, but I have now had two 5-star experiences here :) read more

Very caring and careful dental staff. The entire staff were very open and direct as they clearly explain stages of treatments and all that were involved, including costs. read more

All the stars for the Swish team for getting my Invisalign finished and teeth whitened! I was really unhappy with my last dentist's Invisalign "results" and had my case transferred over to Swish. They were able to easily fix small gaps in my front teeth, which my previous dentist said wasn't possible. A super easy round of refinements closed the gaps and my smile is finally where I want it to be. The team bent over backwards to have my case transferred, get my trays in and made sure they could squeeze me in to remove the Invisalign attachments off before my dentist went on vacation. All the hygienists are super sweet and friendly and they make the experience as pleasant as a dentist's office can possibly be. I'm so happy with my Invisalign results and the Boost whitening I got afterwards too! Thank you Swish!!! read more

Swish Dental - Domain - So happy with my Invisalign and whitening results! Thanks Swish!!! - General Dentistry Near Me - Austin, Texas

I went to SWISH by referral for very high-cost procedures: Invisalign to be followed by 4 veneers. Although the quality of the actual dental care (dentist and hygienist) are top notch, it is the most poorly run administrative organization I've encountered in my life, medical or dental. Calls are never returned-- ever! Every request for the simplest of things, like copies of records required multiple attempts, even though the person you're talking with tells you they're sending it right then. Multiple times, requests to speak with the dentist about a concern were never even conveyed to her. I learned later she'd never even known I'd tried to reach her. For the veneers quote they stalled me for so long in providing the formal treatment plan that it was after they'd already taken my money and ordered my Invisalign. I had trusted that the dentist's verbal estimate would be pretty much what the price was going to be, since she does this all the time. The practice manager never went over anything or asked if I had questions, she just sent me a link to their website to view it. The treatment plan was $2500 higher than the dentist's verbal estimate and by that time it was too late to back out (no refunds!). When I asked for clarification on several proposed services I was told tersely, "That's just how we set our prices." Utterly unacceptable!! They were asking for more than $9,000 then not willing to explain a single thing, nor discuss what elements might be flexible to make it more affordable. I am going somewhere else for veneers. BOTTOM LINE: This is not a professional dental practice, it is a CORPORATION first and foremost. AVOID! read more

Adrian, the operations manager, contacted me after my initial appointment and 1 star review. He was extremely nice and got me on the schedule for another cleaning free of charge. He was at the door when I walked in and handed me off to the hygienist, Luxe, for my cleaning. Luxe did a great job and was super nice. My teeth were actually cleaned and my wallet wasn't under attack. Adrian came back in to make sure everything went well and that I was satisfied with the visit. As far as Adrian and Luxe, they are 5 star people and gave me a 5 star experience, albeit after a novel of a 1 star review. I appreciate Adrian for following up with me. He did everything a manager should have done in his situation. Luxe was awesome. Thank you both. I'm updating to 3 stars because of Adrian and Luxe (Average of the 5 stars for them and the 1 star for Swish as a company). As a company, Swish is still 1 star to me. Thinking about the number of people they have charged for topical anesthetic for cleanings and mouth wash rinses legitimately angers me. I think about my Nana or girlfriend going in there for a cleaning and being hustled into paying $30 for numbing cream and $25 for mouth wash. "You will be screaming out in pain because of how deep the cleaning will be". That quote will forever anger me when I think about the elderly folks, girls, or just generally trusting people who didn't question it. Judging by other reviews, the selling and scare tactics are a systemic issue that are out of Adrian or Luxe's control. Adrian and Luxe: y'all seem like wonderful people who are competent and hardworking. Hopefully Swish is a stepping stone that will lead you to work for more ethical companies in the future. 5 star people should be at 5 star companies. read more