I found the backyard assembly company during a Google search, I reached out and Mr. Farley was…read morehelpful and friendly and able to schedule my project quickly. What started out as a pleasant exchange with the promise of fun and excitement for my children quickly went south! Assembly was scheduled to begin on the morning of On 6/21/22. At 10:50 the crew had yet to arrive and I reached out to Mr. Farley via text requesting an eta. I was advised the crew was delayed and would arrive in a few hours. The crew turned out to be a one man show arriving shortly after 1pm. The single employee set up shop only to get 6 posts erected in his 3.5 hour stay but managed to take several extended breaks. After watching this transpire on camera multiple times I decided to once again check in with Mr. Farley via text at which time I was advised that the employee had left my residence to go back to the previous job that had originally delayed my project to assist another employee who had fallen ill. However per my camera footage he was still at my residence and did not leave for an additional hour with little to no progress in that time. Neither the employee nor Mr. Farley made notification of the the departure so I could close my garage door housing the swing set kit. Mr. Farley had expressed that I didn't need to be home to have it assembled and this seems to have been false as when I was not present nothing was accomplished. On the morning of 6/22/22 two men arrive and manage to erect the play set after 7 hours. The employees left a large mess behind and several tasks of the assembly were left incomplete due to missing hardware we were never advised of leaving us with no choice but to tell our children the set was unsafe to play on. Out of respect for Mr. Farley and the upcoming holiday weekend we decided to wait till 7/5/22 to make notification of the outstanding issues, at which time a promise was made to respond within a couple of days to resolve the issues. There was no response or communication until 7/13/22 when we reached out to Mr. Farley for an update, Mr. Farley advised illness prevented his response and he would stop by during the weekend to complete the work. The weekend passed with no communication or sightings of Mr. Farley and his crew, on 7/18/22 we once again we reached one again reached out and comments made on my behalf calling out the lack of communication and professionalism. Mr. Farley advised me to fix the issues myself and disconnected the call. During the multiple exchanges safety concerns were mentioned to Mr. Farley who repeatedly brushed them off choosing to place blame on the company who manufactured the kit and completely refusing to take responsibility for negligence that could have potentially resulted in injury to my children. Simple communication would have allowed for most of these issues resolve themselves and although I understand delays and illness, Mr. Farley seems to have more excuses than actual solutions and misrepresented what I was actually paying for as I expected clean up and a crew of more than one or two men to assemble the set based on the conversation in which Mr. Farley advised it would be completed in one day. This has now become an almost month long process lacking follow through and communication, this is a very poor business practice.

My papa was excited to be getting a sauna from Steepleton, but a few days after the order he was…read moreadmitted into the Cardiac ICU. His cardiac team said he would not be able to use a sauna. After canceling the order, there was a 1,800 fee to cancel. The sauna was never delivered and was not scheduled to be delivered for 3 to 4 weeks. Go anywhere else! If I could give zero stars, I would.

I would choose any other company! We had a family medical emergency that made it to where we no…read morelonger wanted to purchase a sauna. After canceling before it was delivered, there was a 1,800 fee. We Never received the product, it was cancelled in a timely matter. I would choose any other company that works with you and for you, not against you!!!

This place has been a staple in Newtown for forever and I've been coming here for years. I always…read morelove supporting locally owned businesses, and this one is absolutely worth the visit. Their houseplant selection is incredible. The greenhouse is bright and clearly well maintained. It's one of those places where you can wander around for a while just admiring everything they have. I've gotten some of my favorite plants here, and occasionally they will have a plant sale. They also carry a great variety of outdoor plants including herbs, flowers, and landscaping plants. I've picked up starter vegetables like tomatoes here before and they grew beautifully in my garden. Another fun part of the store is their gift shop. They have lots of nature themed decorations, fairy garden pieces, and small garden accessories that are really cute. They also have a big selection of ceramic pots along with concrete statues and garden decor. Every time I stop in, I always leave with more than I planned because everything here is so great. If you love houseplants, gardening, or just browsing a beautiful greenhouse, this place is definitely worth a visit.

They had some native plants and some cultivars of native plants along with an amazing variety of…read moregarden supplies and adornments. A wide variety of all types of other plants for our gardening zone , perennials and annuals at reasonable prices.! Awesome service from all staff. Thank you!

Great service! Scheduled to have my TV mounted over the fireplace. Showed up on time and had the…read morejob done in less than 30 minutes. It looks great! I would definitely recommend.

Installed and assembled my very heavy pro grade basketball goal perfectly. Very easy process. I was…read morevery picky and job was completed to perfection. Plus he provides a warranty on installation. Reasonably priced and worth every cent! Good job

The first gazebo I had installed in 2023 was great. I reached out to have a 2nd structure erected…read morethis month. We agreed on the price and set a date. No one showed up. All calls and emails have been ignored. I saw that the owner (Kenneth) denied the same poor business practice in another review, so I'll include proof of correspondence. I gave 2 stars only because the first project was great. I would give zero stars for the no call, no show, and subsequent ghosting.

We've had a great experience with Backyard Assembly and are so grateful to have found them. We…read morereached out to them in early 2023 when we decided to get a swingset for our 2 kids to use in our backyard. Backyard Assembly helped us evaluate a few different options, going back and forth with us via email and text for a few weeks. Then when we finally picked one, they promptly put us on the schedule. The swingset we chose was one they are familiar with, having built the same set for other families, but it's large and complicated, so it was an ALL-day job. (Like, 7 AM to 7 PM!) The team of 3, led by Mike, worked so hard, and were very friendly. We would absolutely recommend them, and we will use them to seal our playset regularly so that it will last.

Nice knowledgeable people working there. Good selection. Service oriented. Easy to find.read more

My experience with this company was a good one, from working with Ray on my custom order, to smooth…read morecommunication and delivery. I am very happy with the quality of my shed and the fair pricing. Thanks!