My papa was excited to be getting a sauna from Steepleton, but a few days after the order he was admitted into the Cardiac ICU. His cardiac team said he would not be able to use a sauna. After canceling the order, there was a 1,800 fee to cancel. The sauna was never delivered and was not scheduled to be delivered for 3 to 4 weeks. Go anywhere else! If I could give zero stars, I would. read more

GO ELSEWHERE!! Horrible customer service and follow up. We bought a *very* basic swingset and I was assured that it would work in our space and for our 12 year old. They had to come and stake it, and it still did not work correctly. I waited some time thinking it would settle and it still lifts up when anyone of size swings (he is 175 lbs). The young man that helped us and assured it would work, no longer works there. We decided to give it away and called to see what they would charge to disassemble (it's a 3 swing Jungle Swinger) and move it, and they said it would be $600. The swingset was only like 1000.00 to begin with. I refused to pay that and called to see what they would charge to just take down the swingset and they quoted $300.00 (no moving at all). Our son got home from deployment and took it down in about 15 min. What a joke!! They do NOT back their products and are entirely WAY overpriced on delivery, install and follow up care. read more

I would choose any other company! We had a family medical emergency that made it to where we no longer wanted to purchase a sauna. After canceling before it was delivered, there was a 1,800 fee. We Never received the product, it was cancelled in a timely matter. I would choose any other company that works with you and for you, not against you!!! read more

Steepleton offers a great selection of high quality products that is backed by exceptional customer service. Shop Local Louisville! read more

We ordered barstools and dining table and chairs from them a few years ago. The service was wonderful and these Amisco products are indestructible. It's funny because most people only think of pool tables but they offer so much more read more

Steepleton has a great selection of outdoor play sets, basketball goals, outdoor furtniture, grills, and billiard tables. Their staff is great! They are very welcoming, informative, and knowledgeable. The delivery staff and service is also top-notch. The delivery was prompt and they did a great job setting up our play set, cleaning up, and being neat. I would definitely recommend Steepleton! read more

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Located in the St. Matthews area of Louisville off Hubbards Lane. We bought our hot tub @ Steepleton's and have had it for 3 years without a single hiccup. We purchased it in July of 2016 and got quite a deal (hot weather temps helped out). Each year I purchase my chemicals at the store and receive a 30% discount that went along with the original purchase. The experienced staff are quite friendly and knowledgeable. Their selection of hot tubes, pool tables, outdoor furniture and games is great as are the prices. They frequently run advertised specials as well. read more

There is one thing that is above all else that will drive me away from or bring me back to a place. Customer service. It's the one thing a business can't live without. Today, sadly, we had a bad apple experience. Customer Service here = PITIFUL Walked in ready to buy a hot tub today and was barely greeted. Meanwhile the sales people milled around ignoring us. Going so far as to sit behind the counter and look at his phone and magazine. I'm disappointed and will take my business elsewhere. I guess they just didn't want our money. read more

We just purchased a wooden playset from Steepleton and could not have been happier with every step of the process. The salesman was extremely knowledgeable and not at all pushy. The delivery and installation guys were efficient, polite, and well-spoken. They helped us determine the best spot for our playset (and helped us avoid a couple of mistakes!). We recommend this business very highly!! read more

Steepleton - Sporting Goods Near Me - Louisville, Kentucky

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First of all the customer experience was awful. The room was hot as hell and humid. The showroom was dirty and the floor models were in poor condition. Won't be returning. The salesman was nice and attentive though. read more

Superior experience and very knowledgeable staff. Prices well worth the quality. Friendly staff who assisted with browsing and color coordinating. Very clean, organized and good selection. read more

Steepleton - Steepleton - Sporting Goods Near Me - Louisville, Kentucky

It has been a lifelong dream of mine to own a pool table. Paul and Wes, who run the sales floor, were very pleasant to work with, walked me through the entire buying process and were willing to answer any question that I had. I found a table that I liked and they were willing to hold it for me while my basement was being finished. Chris and Ish delivered and set up my table in no time. They were very friendly and professional. If you're looking for a pool table or need your current one moved, recovered, and/or need your rails redone, look no further than Steepleton! Truly the level best since 1910! read more

Steepleton - Steepleton's store in St. Matthews. - Sporting Goods Near Me - Louisville, Kentucky

Awesome products and service, even in Elizabethtown! I had really bad experience with the local pool and spa "business", and Steepleton came to the rescue. I have upgraded to a much nicer product and they will come to E-Town for service calls. read more

Awesome help, very Informative bought the tub from them and love the personal service.

We just recently purchased an outdoor play set for our kids and after looking at the rainbow systems in middletown and the lack of customer service we received from the woman there who owns it, we decided to take a look at what Steepleton's had to offer. It was a night and day difference in customer service and Wes was wonderful in sales at Steepleton. He was extremely easy to work with, never pushy and always patient with all of our questions and concerns. Drastic change from our other experience when shopping for these play sets elsewhere! I would highly recommend Steepleton based off the customer service we received alone, and also for the quality product of the woodplay brand sets they carry which to us was comparable to the rainbow systems. read more