Scott was incredible in many ways from his level of knowledge of the pool chemistry to his…read moreprofessionalism and kindness. As a person who has pretty open access to areas of your home I felt completely comfortable giving him the keys to the castle. I have only had a pool for one season decided to use a service to help me open my pool this year. His prices are very fair he is very responsive. I really needed a wizard because my cover failed as I am a rookie. My water turned from a swamp to foggy clear in less than an hour. He made many trips due to my failed memory of a scheduled appointment. He never had a single complaint which I am gracious as I am planning a wedding, got a 4th dog an it's 2021.... I mean I've got excuses an get handled it with the highest level of professionalism. That's Water Wizard pros an specifically the great job Scott did!

Scott did exactly what he said he would when it came to getting my water clear! I could not be more…read morehappy with the results. Fast, responsive, and reliable. Down to earth guy who was there when I needed him.

We had an excellent experience with Pools and Beyond! After having communication issues with our…read moreoriginal above-ground pool installer, I contacted Mike on June 23 for a quote and to see if he could install our pool. He responded the very same day, and by June 25 he was already checking on our timeline to make sure we could get the job done before our scheduled installation on the 29th. Mike and his team were professional, friendly, understanding, and communicated with us every step of the way. We ran into an unexpected issue when the store we purchased our pool from gave us the wrong bottom rails. Even though it wasn't his fault, Mike stayed in contact with us the entire time, patiently waited for the correct parts to arrive, and never left us wondering what was happening. It's hard to find contractors who genuinely care about their customers, and Mike and his team absolutely do. Their dedication, communication, and commitment to getting the job done right made a stressful situation so much easier. I can't thank Mike enough, and I won't hesitate to call Pools and Beyond for any future backyard oasis projects. I highly recommend them! Now for us to finish our part.

Great response time and very pleasant service. He provided a quick thorough pool inspection for a…read morehome that I am buying and got me the report in plenty of time. highly recommend!

I hired Dales pool in mount Washington, ky to install an inground pool with liner in the year 2022…read more Unfortunately,the pool has leaked since the first year it was installed. Over the next 3 years, the company repeatedly denied it was leaking, despite patching the liner multiple times. Each season the leak became worse. Eventually, the company told us to obtain a third party evaluation and stated they would pay for that. We had two separate pool professionals inspect the pool, and both immediately identified that the liner had been installed with a wrinkle under the main drain and that the drain gasket screws were stripped. After we reported these findings, Dales pools drained the Pool themselves and applied sealant around the drain, but the pool continued to leak. In the fall of 2025, Brandon , the son, admitted he could not stop the leak and agreed to replace the the liner in the spring of 2026. When spring arrived ,we were told by Corey, the father, they would no longer honor the repair because "someone else drained the pool" even though their own company had drained it during prior repair attempts. We are now facing approximately $7,500 in repairs due to what multiple professionals identified as a faulty install. It was all sunshine and rainbows until it came time for them to honor their word. Then we were ghosted. They will not respond to any communication attempts.

I just wanted to give Dales Pool a shout out! Our pool looks AMAZING they did a wonderful job…read more Cory and Brandon were very professional and very easy to work with. If you are looking to get a pool I would highly recommend them.

Very professional and efficient. Made appointment in a timely manor. Work was done very well…read more Definitely recommend.

Fair prices and Aaron is a great guy! He got me right. Would strongly recommend. Quick service as…read morewell he knows what he's doing.

Avoid. Waste of money. Extremely deceitful. Rude. Unprofessional…read more If you like getting scammed, go with this guy. If you want what you paid for, go elsewhere. Opened a pool, promptly put a hole in the liner, which in turn resulted in a a multi-month delay and much more, price wise. As you can see from his response to Martha, he will refuse to take responsibility. He'll hang up on you, lie and say he'll come back (and never show). Anything to kick the bucket down the road. He'll definitely cash your check immediately though.

This is the first time that I have ever had to go from a five star review to a one star review…read more Jeremiah started off amazing, but has not been so great the last couple of months. It started with him not honoring the discount of the pool kit that was an extra 90 dollar's that he guaranteed that my pool would open clear, or it would go towards the opening of the pool. He also said that he would use his own chemicals but ended up charging me for chemicals used. Didn't screw down over half of the concrete pool cover anchors. And has been ignoring me about a current pool leak that I have.

I purchased a pool heat pump from Jay Carter on August 12, 2025 with next day installation. It…read morestill sits in my driveway November 15, 2025 with no response to my texts and calls.

I have used this company and their cleaning services twice this summer. Very professional workers…read more My pool came out beautiful and Chrystal clear. Reasonably priced. Definitely give them a try, I think you will be happy.

Repaired hot tub putting a new diverter valve on and fixed some pipes. Three days after the…read morerepairs were done the diverter valve blew off shooting water all over the entire night. I called and left a voicemail but never heard from them again.

Randy the Hot Tub Guy was awesome! He was friendly and informative. This is my first hot tub so…read moreoutside of what I read online, I didn't have a lot of knowledge about hot tub care. Randy went through the process with us, fixed the issues we were having, and provided excellent service.