Went here to shop for some bathroom showers/vanities for my basement that we are finishing. The…read moreplace is very large and does have a large selection and the layout is very inviting and near. Like a huge showroom floor of the best stuff. We went on a late Thursday morning and there wasn't many people there at all. Our issue was the workers. The few we spoke too seemed to either be unknowledgeable, uninterested and lacked customer service skills. The lady working the front entrance I hope was new because she was clueless about everything including the layout. The representing that she finally got for us after about 15 min of us roaming around seemed like she would rather get a route canal then help us out. Also kinda spoke to us like we were the expert and should know about the brands and product. When the main focus of our visit is to to see what our options were and to see what we liked. I'd say about 24-48 hours we made our purchase but not from here. The customer service experience turned us off. The pricing at This establishment is in the high end. However as mentioned they only have high end things on the showroom floor. So that is to be expected. Most people including us do not mind to spend a little extra for nicer things but we do expect to recover knowledgeable and helpful information before making a purchase of large magnitude.

Worst customer service I have ever seen. First, when we entered the store she told us that there…read morewas limited capacity and that we would have to wait in the car until they called. I honestly didn't have a huge problem with that until I heard a lady say she was going to look at something real fast and they let her enter. After we got to enter the showroom and found some items we loved, she couldn't help because she had to stand at the door, but we could be put on a waitlist or look it up online. I did not drive to the store to then go look it up online. This store has some really nice pieces, but very poor customer service. They took social distancing to a new level! All in all, we wanted to purchase items for our bathroom remodel today, but I refuse to buy from a place with poor customer service.

Millers Fancy Bath and Kitchen is the most wonderful store! All of the employees working were so…read morekind and caring towards their customer. I would absolutely recommend this store just because of their beautiful showroom and their loving employees.

I'm here at the door and it is closed and I have 10 minutes. I ran from work after I got off at 330…read moreand just need to LOOK at a few tubs to know what to place an order for in my new bathroom. I called and they unlocked the door for me. They have 4 tubs on the floor, but to pass on the sentiments of the lady that works there, you can't afford the really big one because that brand runs from a low of 5K to 8 or 9K. So don't bother even looking or you will offend her. Not sure how she gets to judge how much money I make to basically say I can't afford it lol! I most certainly can and I just might buy one and walk in with my sales receipt from a DIFFERENT VENDOR just to show her. Because I can be petty like that circa Pretty Woman, "Big Mistake! Big!" In my Petty Bisch Era! Ha!

I LOVE LOVE LOVE KEVIN!! He is helpful, intelligent, insightful and just an all around awesome man!…read moreI come in often with specific weird questions and needs and I only want to talk to him. That doesn't mean all the other folks I talk to aren't amazing too. I wanna say Chris? (giant man , compared to my 5'2" stature) is also kind and helpful. I will keep coming back. It's a great relationship that I will continue to cultivate! Thanks yall!

On Valentine's Day, my boyfriend brought me to a warehouse about 20 minutes away in a part of…read moreLouisville I really haven't ventured much into before. And it was kind of romantic. We're about to close on a new home and are in need of lots of renovation materials at deep discounts. So for Valentine's Day we shopped around and made plans for our new home together -- a bit of dreaming and a bit of reality. He had heard about Builders Surplus, and what we found was aisle after aisle of basic home items. We are focusing most of our attention on bathroom and kitchen re-dos. Builders Surplus had lots of stone and laminate countertops to look at -- most in the $30-per-square-foot range. (Countertops at other stores have been more in the $50 to $80 range.) Similarly, Builders Surplus had some great prices on tile. In particular, I found large square marble-looking tile that would be great for a bathroom floor for $1.29 square foot compared to much more at big box stores, which we ventured to after Builders Surplus, providing some great cost comparisons. Builders Surplus also had a large selection of bathroom and kitchen sinks and bases for bathroom sinks. Plus, many of the bathroom sink bases are made with unfinished wood, making it easy to paint the base to fit with the bathroom. We got to Builders Surplus about 20 minutes before closing, so we were rushed to see it all. I'm holding out my fifth star for when we go back and make some very fun purchases.

I am building a home remotely from Chicago, which has been challenging travel this winter. Connie…read morelet me have her last appt on a Friday evening, and she couldn't have made choosing and pricing easier! I would highly recommend her to anyone!

I have been working with the St. Matthews location for adding a ToTo bidet to my current washroom…read more First it was so nice to be able to find a brick and mortar store where I could actually see the product instead of a bunch of pictures on the internet. Everyone is friendly, knowledgeable and professional. My buying experience was great.

Lots to choose from. If they don't have what you thought you wanted then with an open mind, you can…read moreeasily find something else. Knowledgeable , friendly staff Great prices. Highly recommended

Adrian was very helpful. A quality employee. Would come back again. Plenty of selections.read more

Good efficient "Can-Do" professional help, even when I threw in an extra "can you also" request…read morewhile their locksmith was here.

Searching Yelp for the closest locksmith I found Willis Klein. Easy to find location it's just the…read moreentrance is not ideal next to a congested train crossing and 3 way intersection. Plenty of well organized lot parking. Had a few keys made. Very friendly and helpful staff. Reasonably priced. They offer much more than locksmith service. Large bath and kitchen showroom with much more choices than expected. Highly recommend.

I won't be shopping at The Tile Shop again. When I purchased my tile, I was told that any extra…read morecould be returned. However, when I actually tried to return it, I was informed of a 60-day return policy--something that was never mentioned upfront. Unfortunately, my project took longer than 60 days, so I was stuck with the extra tile. When I brought this up, the manager, Chad, was completely unhelpful. Just a great example of poor customer service and leadership. If you're looking for flexibility and good customer service, I'd suggest going elsewhere.

Edit to add ... we canceled our order. The tile ETA wasn't updated in the system. We stopped by the…read morestore and the manager offered to research the delay. I received an email from his the following Monday and learned the tile would be unavailable until at least May (but no ETA still). Other patterns were available in the same color but were more expensive. My husband and I stopped by Mees Tile the following weekend and found another option. It'll be delivered in 2 weeks. We'll consider The Tile Shop for other projects.

We were in a pinch after having a vanity order through a retail outlet not work out for us. We were…read moreable to get a semi-custom ordered piece. We were able to get the assistance we needed to order a Minnesota-made piece. Our vanity is wonderful to our now completed bathroom. I am just very appreciative of the owners of KBS, who made our project so much more enjoyable. As we begin to consider our next project's path, we know that KBS will be our source for the cabinetry!

From the owner: If you are in the process of remodeling your home's kitchen or bathroom, we would love to be your…read morefirst choice in Design & Install for your Cabinets, Countertops & Appliances. Please call us today!

Elise is an angel from heaven! We've had a crazy construction journey (totally on our end with…read morescheduling trades, moving the project along, etc.,) and she has been with us from the start, going above and beyond to continuously check in on us, make sure we have what we need, that everything is coming along as expected, and that we're just ok in general. She helped us with the tactical things (i.e., picking our cabinets and countertops, mapping everything out, etc.,), but it's the more personal, human touch, and extra care she has put in that stand out even more. She's worked directly with our contractor, she's stayed engaged with us through a pretty long, drawn-out process, and she's always making sure everything is on the up and up. Elise is the poster for what incredible customer service and support look like. Our experience with Cabinets to Go has been absolutely stellar thanks to her (and their stunning, high-quality products). Elise - we appreciate you so much!!

We love our new cabinets from Cabinets To Go!…read more We shopped around at several places & found that the quality at Cabinets To Go was by far better & the price too! They have a nice selection to choose from & great customer service. We had a wonderful experience working with our designer Bob. He was very professional, knowledgeable & patient with us. He made the process very easy. John, our installer & his team did an excellent job on the install. They were very professional, helpful & a pleasure working with them. Remodeling a kitchen is a process, the Louisville Cabinets To Go team strive to make everything go as smooth as possible. We appreciate their drive for excellent customer service, it's hard to come by in today's world. My niece that lives in Corydon IN also used Cabinets To Go in Louisville for her new kitchen. She had recommended them to us. I am thankful she told us about them, so we checked them out. Her kitchen is beautiful also. So if you're doing an update & want some quality cabinets at a great price & wonderful customer service - Check out the Louisville store _ Cabinets To Go located on Preston Highway!

This is our second kitchen done by Cabinetpak. Very easy to work with and friendly. Impeccable…read moreworkmanship.

This company does not stand behind its work or products. We paid THOUSANDS for cabinets that began…read morepeeling within a year. we Called over and over- company would never return to inspect or correct the work. They would just lie and say they would call back and get us scheduled in a few weeks. If you could see my cabinets today, you would feel sorry for me. We got scammed.