Southern Comfort pools & Spas has great customer service! I highly recommend. We bought a hot tub…read moreand had to buy replacement pillows. They were so great to work with

Great service- warranty work done . Friendly service tech. Fixed hot tub without me having to be…read morethere!

I can't believe I have not written a review for sometime pools! They are my absolute go-to for…read moreopening/closing and getting my pool water chemistry correct. As a child I was an avid swimmer. My parents joked that I was like a fish. I was on the swim team as a kiddo and then again in high school. My first job was as a lifeguard, and then a swim instructor. During college I volunteered as a swim coach. The water just calls to me. A few years ago, I returned to my first love: lap swimming. Then, like everything else in the world during the pandemic, my local pool shut down. I was devastated. When it finally opened back up, the hours were awful, and lane priority was given to Lakeside kids who weren't following social distancing standards for the time. The public pool started to feel gross to me. I love swimming, but was over sharing space with the public. I had always wanted a pool of my very own. People that know me well know that I am very frugal. I love a really good deal and will price compare until the cows come home, as they say. But, I'm also a big fan of a treat yo self! So when I do make a purchase, is well researched and quite frankly, top-of-the-line. If I'm going to spend money on it, I want to be the best. In 2020 when the market fell, it was finally feasible for me to put in my own pool. Admittedly, it's really bougie. It's an inground, 37' fiberglass, heated pool with the newest water filtering technology, and an auto cover. It is my own personal oasis. The ozonator technology I purchased was so new in residential spaces, that the company that installed my pool really had no idea how to get the water right on the system. I didn't trust them after a long and frustrating installation, so I turned to SunTime Pools for help. Best decision ever. Suntime knows pools. They only deal with inground pools, and though they were not as familiar with the ozonator, they took the time to research and figure out what my pool really needed. Now, I turn to them as not only my water balance experts who test my water for free any time I bring a sample by the store, but also as the exclusive opener and closer of my pool each year. The in-store service is exceptional. Even when they are busy, they are friendly, knowledgeable, and take the time to help you get exactly what you need. The products are certainly pricey, but that is the reality of owning a pool. Every Winter, typically in February, they have their winter sale. It saves you about 15% off. They make sure you know the sale is on, even sending postcards to your house. I go ahead and purchase all the chemicals I will need for my opening and closing that year to take advantage of the discount; they encourage that and are more than happy pick out the products for me. They even review your purchases the last season to best predict how much you'll use this season. When you have your water tested, or run by to buy additional chemicals, they not only walk to the shelf to gather the products for you, but they print out a very detailed chemical test and provide you with very clear written instructions on what to add, how much to add, when and where to add it, etc. I have ADHD and it's very easy for me to forget or confuse details, so I am so appreciative of this! When I get home I know exactly what to do.. and if I get confused, I can send them a text and they'll walk me through it. As a customer, their communication is wonderful beyond the limits of the store. They will email and text things like, "hi. The weather is going to be below freezing this week. Make sure that your pump is running properly to ensure your pipes don't freeze." Or "hi. You haven't scheduled your pool closing yet. Our schedule is starting to get full, and we want to make sure you have a spot reserved. Here's a link to the sign-up. This year, we are only excepting return customers to ensure that we can meet your needs." They will also text you as your appointments come up. They'll let you know the date and time and give you instructions on what to leave out if you're not going to be home. The staff they send to your home are always very friendly, professional, knowledgeable, and diligent in their work. I've never once worried about giving them access to my backyard, or the code to open the pool if I'm not home. I trust them implicitly. They are truly just wonderful. If you are an inground pool owner, I honestly would not recommend anyone else in town. SunTime has earned my business and trust for life. All right, I'll stop gushing about how wonderful they are. Usually I'd have some poolside homework before they open my pool in a few weeks, but today they said my water was perfect. "Do nothing", they said. I'm headed home with my chemicals for the year and look forward to seeing them at the end of March. Thank you Suntime Pools!

This company is amazing. I bought a new house in the spring that has an inground pool. We know…read morenothing about pool care and they could have made A-Lot of money off of us. We thought we needed a new liner. That would have been a few thousand dollars, but they quickly explained that no- we did not need a new liner. In fact, ours will be good for years. It just needed a few spots fitted back in place. I take my water weekly to be tested -which is free, and this whole summer I have only had to spend about 125 dollars on chemicals. They have never tried to sale me items I didn't need. I did a pool school class with them at the beginning of the summer and the gentleman who did it was wonderful and even had me record it so that I can replay it any time I need a refresher. The ladies in the Shelbyville Rd location are wonderful! They are very sweet and knowledgeable. They can answer any questions you might have. So, in summary, if you want a honest pool company that won't try to sell you items you don't need. This is the company for you.

I wanted to update my stars to reflect the new outdoor playgrounds that have been added at the FAC…read more Huge progress over the older equipment that was there when we first moved to this town. My children are now 8 and 10 and I still feel they can enjoy the playground. It offers something for children of all sizes. The inside facilities could still use some updates. The workout area is still not something I feel drawn to use as it is squeezed into an area that all people pass through on their way to class, the pool, or any other parts of the facility. The area is dark and glum and, since I have enough trouble finding self-motivation to work out, this is something I'd like to see changed. I'm not sure the facility has a better space for it, but daylight and more openness would go a long way in improving this experience. Kudos to the facility for offering a variety of classes ranging from fitness (including yoga, swimming, Zumba and more) to after-school care and even guitar lessons. It is a well-rounded facility that all ages can benefit from. I have seen seniors doing aqua aerobics and there is a small daycare room for the younger children. This could be improved with increased toys and activities, but it is offered and can help a mom get a workout in when she otherwise might not.

The front desk lady was really nice and was very helpful we went to play basketball there and the…read morecourts were good and there were only a few people

My papa was excited to be getting a sauna from Steepleton, but a few days after the order he was…read moreadmitted into the Cardiac ICU. His cardiac team said he would not be able to use a sauna. After canceling the order, there was a 1,800 fee to cancel. The sauna was never delivered and was not scheduled to be delivered for 3 to 4 weeks. Go anywhere else! If I could give zero stars, I would.

GO ELSEWHERE!! Horrible customer service and follow up. We bought a *very* basic swingset and I was…read moreassured that it would work in our space and for our 12 year old. They had to come and stake it, and it still did not work correctly. I waited some time thinking it would settle and it still lifts up when anyone of size swings (he is 175 lbs). The young man that helped us and assured it would work, no longer works there. We decided to give it away and called to see what they would charge to disassemble (it's a 3 swing Jungle Swinger) and move it, and they said it would be $600. The swingset was only like 1000.00 to begin with. I refused to pay that and called to see what they would charge to just take down the swingset and they quoted $300.00 (no moving at all). Our son got home from deployment and took it down in about 15 min. What a joke!! They do NOT back their products and are entirely WAY overpriced on delivery, install and follow up care.

As Lake Forest residents--Less than 2 years after they did their "job"-- we are having to correct…read moreand undo every decision (from tile to drainage to choice in filters to the peeling off of patio concrete stain to the dead landscape). While they did finish it, they held us hostage refusing to finish the work TO OUR AGREED standard decisions along the way until paid in full, even though each stage was disappointing. Shortcuts and money are #1. We had to hire a different company to correct their job. To this day.

From the owner: Fiberglass Pool installation, Pool and outdoor living space construction, Fiberglass repairs, pool…read moremaintenance, and service.

I am so over Watson's. Unfortunately I've already bought a…read morepool from them. They were quick to deliver it but not to install it. Three days after purchasing the pool on May 27 it was delivered. So I have had a huge pallet of pool parts taking up my garage. They said it would be 6 weeks before it would be installed. It is now going on week 9! The part that really ticks me off is that I've called several times trying to get an estimate of how much longer it will be but NO ONE answers the phone in the installation department and they certainly don't call you back. If you want a pool, go someplace else.

Have a leak in our hot tub. Scheduled service and the tech shows up with no tools. Puts a little…read morewater in the tub and then says that the leak is coming from the heater and that the gasket was loose. The hot tub was NOT leaking from the heater. It was leaking between the tub and the insulation. I was told by the service person I spoke to originally that they were in service for 25 years and that they would come out and fill up the hot tub and pressurize it to find the leak. That was not done and now I have TWO leaks to have fixed because the tech caused another leak that wasn't there before. When I call the store I ALWAYS get an answer from sales but service NEVER answers when I am transferred there. And I don't get any response from them timely. Just ridiculous.

Sleepy Hollow Pools did an amazing job with our pool. They have helped us with the opening and…read moreclosing process and thoroughly explained the pump, heater and salt etc. We have made many memories already! Glad we chose Sleepy Hollow Pools!

Was a very good building experience ,but one year of having the pool my filter isn't working right…read more Asked them to come and look at it and they were too busy building pools,and didn't have any one to service their existing custOmer's.

My SIL gave me a gift card for The Urban Market and while running errands I enjoyed a leisurely…read morestroll through the store. I think I looked at everything twice! I'd describe this store as a boutique catering to women with clothing, jewelry and home decor; however, they do offer children's items and a small area with men's personal items. I was excited to see various Duke Cannon soaps. My husband loves this brand and I grabbed one to save for Father's Day. Another area made for anyone is the kitchen area with decor and food items, including hot jellies and seasonings. For me I picked up a small jar of honey to go with cheese and crackers. I also snagged a glass marked "The Good Shit" which I'm keeping for my best friend. He'll appreciate the humor and having his special glass during happy hour. I experienced friendly service and watched others get the same. I shared my email and phone number for specials and promotions. I loved that they offer gift wrapping, regardless of the items size or price. I'd picked out 3 small gifts and that look nicely put together. This is a great perk!

The urban market is a nice store that I visited while I was in the area. I was looking for a…read moreshopping gift for my wife and I came across a really nice shoes for her