I hired Dales pool in mount Washington, ky to install an inground pool with liner in the year 2022…read more Unfortunately,the pool has leaked since the first year it was installed. Over the next 3 years, the company repeatedly denied it was leaking, despite patching the liner multiple times. Each season the leak became worse. Eventually, the company told us to obtain a third party evaluation and stated they would pay for that. We had two separate pool professionals inspect the pool, and both immediately identified that the liner had been installed with a wrinkle under the main drain and that the drain gasket screws were stripped. After we reported these findings, Dales pools drained the Pool themselves and applied sealant around the drain, but the pool continued to leak. In the fall of 2025, Brandon , the son, admitted he could not stop the leak and agreed to replace the the liner in the spring of 2026. When spring arrived ,we were told by Corey, the father, they would no longer honor the repair because "someone else drained the pool" even though their own company had drained it during prior repair attempts. We are now facing approximately $7,500 in repairs due to what multiple professionals identified as a faulty install. It was all sunshine and rainbows until it came time for them to honor their word. Then we were ghosted. They will not respond to any communication attempts.

I just wanted to give Dales Pool a shout out! Our pool looks AMAZING they did a wonderful job…read more Cory and Brandon were very professional and very easy to work with. If you are looking to get a pool I would highly recommend them.

Customer service is lacking to say the least. They need a better service scheduling process. I had…read moremy hot tub repaired (attempted) on 5/8/26. I was told to not fill it for 24hrs and to call back if it was still leaking. (It was) called and rescheduled for 6/9/26 only to be cancelled at 10:26am due to rain that lasted 1hr!!! Then I had to call the next morning to be rescheduled for 6/30/26 RIDICULOUS! To top it off the service manager Amanda was very rude and combative with me for being upset. Do better and learn how to treat your customers before you have none!! Bring back Professionalism.

Southern Comfort pools & Spas has great customer service! I highly recommend. We bought a hot tub…read moreand had to buy replacement pillows. They were so great to work with

I have used this company and their cleaning services twice this summer. Very professional workers…read more My pool came out beautiful and Chrystal clear. Reasonably priced. Definitely give them a try, I think you will be happy.

I can't believe I have not written a review for sometime pools! They are my absolute go-to for…read moreopening/closing and getting my pool water chemistry correct. As a child I was an avid swimmer. My parents joked that I was like a fish. I was on the swim team as a kiddo and then again in high school. My first job was as a lifeguard, and then a swim instructor. During college I volunteered as a swim coach. The water just calls to me. A few years ago, I returned to my first love: lap swimming. Then, like everything else in the world during the pandemic, my local pool shut down. I was devastated. When it finally opened back up, the hours were awful, and lane priority was given to Lakeside kids who weren't following social distancing standards for the time. The public pool started to feel gross to me. I love swimming, but was over sharing space with the public. I had always wanted a pool of my very own. People that know me well know that I am very frugal. I love a really good deal and will price compare until the cows come home, as they say. But, I'm also a big fan of a treat yo self! So when I do make a purchase, is well researched and quite frankly, top-of-the-line. If I'm going to spend money on it, I want to be the best. In 2020 when the market fell, it was finally feasible for me to put in my own pool. Admittedly, it's really bougie. It's an inground, 37' fiberglass, heated pool with the newest water filtering technology, and an auto cover. It is my own personal oasis. The ozonator technology I purchased was so new in residential spaces, that the company that installed my pool really had no idea how to get the water right on the system. I didn't trust them after a long and frustrating installation, so I turned to SunTime Pools for help. Best decision ever. Suntime knows pools. They only deal with inground pools, and though they were not as familiar with the ozonator, they took the time to research and figure out what my pool really needed. Now, I turn to them as not only my water balance experts who test my water for free any time I bring a sample by the store, but also as the exclusive opener and closer of my pool each year. The in-store service is exceptional. Even when they are busy, they are friendly, knowledgeable, and take the time to help you get exactly what you need. The products are certainly pricey, but that is the reality of owning a pool. Every Winter, typically in February, they have their winter sale. It saves you about 15% off. They make sure you know the sale is on, even sending postcards to your house. I go ahead and purchase all the chemicals I will need for my opening and closing that year to take advantage of the discount; they encourage that and are more than happy pick out the products for me. They even review your purchases the last season to best predict how much you'll use this season. When you have your water tested, or run by to buy additional chemicals, they not only walk to the shelf to gather the products for you, but they print out a very detailed chemical test and provide you with very clear written instructions on what to add, how much to add, when and where to add it, etc. I have ADHD and it's very easy for me to forget or confuse details, so I am so appreciative of this! When I get home I know exactly what to do.. and if I get confused, I can send them a text and they'll walk me through it. As a customer, their communication is wonderful beyond the limits of the store. They will email and text things like, "hi. The weather is going to be below freezing this week. Make sure that your pump is running properly to ensure your pipes don't freeze." Or "hi. You haven't scheduled your pool closing yet. Our schedule is starting to get full, and we want to make sure you have a spot reserved. Here's a link to the sign-up. This year, we are only excepting return customers to ensure that we can meet your needs." They will also text you as your appointments come up. They'll let you know the date and time and give you instructions on what to leave out if you're not going to be home. The staff they send to your home are always very friendly, professional, knowledgeable, and diligent in their work. I've never once worried about giving them access to my backyard, or the code to open the pool if I'm not home. I trust them implicitly. They are truly just wonderful. If you are an inground pool owner, I honestly would not recommend anyone else in town. SunTime has earned my business and trust for life. All right, I'll stop gushing about how wonderful they are. Usually I'd have some poolside homework before they open my pool in a few weeks, but today they said my water was perfect. "Do nothing", they said. I'm headed home with my chemicals for the year and look forward to seeing them at the end of March. Thank you Suntime Pools!

This company is amazing. I bought a new house in the spring that has an inground pool. We know…read morenothing about pool care and they could have made A-Lot of money off of us. We thought we needed a new liner. That would have been a few thousand dollars, but they quickly explained that no- we did not need a new liner. In fact, ours will be good for years. It just needed a few spots fitted back in place. I take my water weekly to be tested -which is free, and this whole summer I have only had to spend about 125 dollars on chemicals. They have never tried to sale me items I didn't need. I did a pool school class with them at the beginning of the summer and the gentleman who did it was wonderful and even had me record it so that I can replay it any time I need a refresher. The ladies in the Shelbyville Rd location are wonderful! They are very sweet and knowledgeable. They can answer any questions you might have. So, in summary, if you want a honest pool company that won't try to sell you items you don't need. This is the company for you.

My papa was excited to be getting a sauna from Steepleton, but a few days after the order he was…read moreadmitted into the Cardiac ICU. His cardiac team said he would not be able to use a sauna. After canceling the order, there was a 1,800 fee to cancel. The sauna was never delivered and was not scheduled to be delivered for 3 to 4 weeks. Go anywhere else! If I could give zero stars, I would.

I would choose any other company! We had a family medical emergency that made it to where we no…read morelonger wanted to purchase a sauna. After canceling before it was delivered, there was a 1,800 fee. We Never received the product, it was cancelled in a timely matter. I would choose any other company that works with you and for you, not against you!!!

In town on business and decided to work out in the afternoon. Went to the downtown YMCA in…read moreLouisville and it's quite impressive. Friendly staff member gave me a map for all seven floors and the place is immaculately clean. The locker room was impressive as well as the different floors to do exercise on. Also only cost a dollar to park for an under three hour workout. Plus as a Y member in Georgia they let me work out for free. Definitely an excellent place to work out if you're in town.

This is the best place ever! I go here for a swim team and the instructor is very nice and kind. I…read morewould choose this place over Chuckecheese. I also go here to play basketball, there gym have very nice flooring and you can rent your own basketball, I usually get the deal, $5 for 3hours. Thank you YMCA for a family friendly gym!!

I'm here at the door and it is closed and I have 10 minutes. I ran from work after I got off at 330…read moreand just need to LOOK at a few tubs to know what to place an order for in my new bathroom. I called and they unlocked the door for me. They have 4 tubs on the floor, but to pass on the sentiments of the lady that works there, you can't afford the really big one because that brand runs from a low of 5K to 8 or 9K. So don't bother even looking or you will offend her. Not sure how she gets to judge how much money I make to basically say I can't afford it lol! I most certainly can and I just might buy one and walk in with my sales receipt from a DIFFERENT VENDOR just to show her. Because I can be petty like that circa Pretty Woman, "Big Mistake! Big!" In my Petty Bisch Era! Ha!

Millers Fancy Bath and Kitchen is the most wonderful store! All of the employees working were so…read morekind and caring towards their customer. I would absolutely recommend this store just because of their beautiful showroom and their loving employees.

The service at this place is top notch. I always get the storyline feel of what a tool shop should…read morebe every time I walk in. Staff is EXTREMELY knowledgeable about their products. If you are looking for commercial grade Bosch or Milwaukee power tools look no further. These guys beat Lowe's and HomeDepot on pricing every time. Side note, if you drill a lot, ask them about their drill bits and reamers.