I had a very difficult issue with a Kohler/Kallista shower valve--it was leaking, not easily…read moreaccessible due to tile, and the valve extension was the wrong length. Several plumbers tried and couldn't solve the problem. Kaizen Plumbing was different. Kajik, the technician, was able to properly diagnose the issue and come up with a solution that avoided tearing apart my bathroom. His attention to detail and problem-solving ability were impressive. This is the kind of company you want for complicated valve issues, especially in older or custom bathrooms. I now recommend them to family and friends without hesitation.

Kaizen put a water heater in our HOA clubhouse. When a repair needed to be made we contacted them…read moreto get the warranty parts for us. They sent it to the wrong place and it took almost 3 months to get the repair done, the whole time we had no hot water. I called over and over and kept being told the manager was working on it. Then it went to an AI voicemail service. I went to their office and found it is a vacant office. I had someone else call and they answered for a while but still no part. Then she was sent to the AI voicemail- clearly dodging our calls. I finally had to call from a 3rd phone and they said they would overnight the part. Didn't happen. Two weeks and 3 calls later, they got the part, but charged us $532 where the part should have been under warranty. He said it was because he had to pay for the part that should have been free. If they had ordered the part to them in the first place that wouldn't have happened. I would have just gone with someone else, but the part had to be ordered by the company that ordered it apparently. They are having me send the payment to someone's home instead of an office. Clearly that's because they don't have one and why they didn't have the parts sent to them. Be wary!

If I could give negative stars, I would. This has been one of the worst service experiences I…read moreever had in my life! Aqualine was assigned to me by American Home Shield for warranty repairs. Aqualine Plumbing didn't even do the most basic parts of their job: showing up for their appointments, communicating with the customer, following up, ordering parts, nor scheduling the actual repair work. Total failure in every way. They failed to show up for the first appointment on 7/26/2024 scheduled between 12-2pm and I had to call them several times to find out if and when they would be arriving as it got closer to 2pm and beyond saying they would be there. When I made my last call I made to the around 4pm they that their service tech was still on his first call of the day and they wouldn't be coming. The office rescheduled for 7/27 and told me I would be their first call of the day and the tech would arrive between 9-9:30am. I informed them I had plans later and had to leave by 11am. I was texting the tech in the morning when he said he was on the way and reiterated that I needed to leave by 11am. Their tech showed up at 11:15am and I had to alter my plans. When the tech arrived I asked if I was his first appointment of the day and he confirmed that was true. Given that I had communicated my schedule with the office and with him, I asked why he was so late. Basically, he had no valid excuse and clearly decided to sleep in and show up whenever he wanted. I had six plumbing issues. They fixed one (reseated the toilet)and took pictures of everything else to order parts and schedule the next repairs. I didn't hear back from Aqualine and had to call them to try and determine when they would be scheduling their visit for the repairs. I called four separate times and each time they said they would get back to me but never did. They also said that they showed the repairs were completed in their system, which is as not true. I explained we were waiting on parts and still needed to schedule the repair appointment. I spoke to their office manager, yet again, on 9/5 who said the manager would be contacting me on 9/6 or 9/9 at the latest. No one ever called me back. I called spoke to Aqualine again on 9/16 and the office manager said the Manager would contact me but never did. It's now been almost 2 months and my repairs still are NOT completed. I had to contact American Home Shield to have another plumber assigned. The new contractor got me scheduled right away and said they strive to complete all repairs the same day with limited exceptions. That's what anyone would want or expect from a plumbing contractor when they are having plumbing issues. Aqualine can't even do the most basic things any company should do. Don't use this company unless you want to be frustrated, waste your time and still have plumbing issues that never get fixed. They don't have their act together.

We started a project in July 2021. We were invoiced $9964.05 which we paid in full. The City and…read morePSE told this company that several corrections needed to be made. They returned on 9/22/01, 10/8/21, and 6/7/22. At that time several corrections were still needed After that time calls were made and never returned or if I did get any info it was they were "waiting on parts". Then starting 11/14/24 - 4/28/25 countless calls were made and never returned. Finally on 4/29/25 I received an email from Ryan stating as of 4/4/25 they no longer do electrical and they could no longer help us. So now we are having to have the work done by a different company. I requested to be refunded but I have not gotten a response to my email. Aqualine was paid in full for a job which essentially is not complete after almost 4 years. Horrible customer service and communication.

Danny is the best! He did a fantastic job on my heat pump, and my backup furnace. His rates were…read moregreat...but the service....the service was STELLAR!! I couldn't be happier with them. These guys know their stuff, and they won't find a bunch of 'extras' to tag on. I EXPECTED extras. He KNEW I expected more to be wrong...and he could have easily hit me with more charges. I wouldn't have known. But, he didn't. The job came in at less than expected. That NEVER happens anymore (well, apparently, it does). And, they were just the NICEST guys! I don't think you can go wrong in hiring DUS. They're who I'll use...and the ONLY company I'll use in the future. I don't see them changing. Good people is simply who they are.

Danny has worked with us for years and we have referred him to friends and neighbors. He is…read morehonest, does excellent work and his prices are very competitive. With Danny you are paying for the product and the work done as he does not advertise or have a fancy office. Most recently he installed a hvac system. He suggested we put in a ceiling mounted unit to free up wall a d floor space. It is efficient, takes up no wall or floor space and is the envy of my neighbors who have the bulky traditional units. I would recommend him with no reservations.

I found Sam in the Chinook Book, and was excited to get a discount to fix my leaking toilets. I…read moreread the other Yelp reviews about his many problems, but I thought, a leaky toilet is a relatively small job, (fixing a leaking toilet is like Plumbing 101 right?). Sam seems so friendly at first--and he convinced me he knew what he was doing. But, $350 later, my toilets were not fixed at all. Sam agreed to come over to re-fix and actually did stop by again to state that he knew what he needed to do, and that he would order more parts and fix the toilets. But, since then, I have not been able to reach him. I have called and emailed him at least once a day for a month. I even used different phone numbers--but he did not answer his phone or emails--ever. It is also important to know that Sam is not verified by the state to do plumbing work. Like TM said, this can be verified by going to the state website (https://secure.lni.wa.gov/verify/) and typing in "Green T." I have also posted a screenshot from the website.

No call back. No response to email. Hours says they open on Saturday, today is monday. Started…read morewith this business cause it's near my home, and the great reviews on yelp, but the clogged kitchen sink couldn't wait so my wife schedule a rooter company. If a business is not open during stated hours, I think they should change their hours online. Maybe next time Update 1/21/13- Got a thoughtful email by Sam owning up to the lack of communication. Many business don't care about that stuff, but he obviously wants to better his business by being upfront and owning up to dropping the ball. Good business practices and still in my neighborhood, I haven't given up on them but I hope don't have plumbing issues in the near future!

In Seattle and today's environment, it is difficult to find qualified contractors that are able to…read morecorrectly Project Manage jobs from start to finish. When we first started quoting the rewire project on our 1941Lath and Plaster home to replace original Knob & Tubing, it was easy to thin the herd early on. 2 Contractors promised a quote and never followed up, 1 contractor disregarded our vision and came up with his own program, and 1 contractor quoted work that would have failed Seattle's inspection. Of the 3 contractors that followed through and provided quotes, Harbor Island Electric stood apart from the crowd. Their quote was precise, detailing all work that needed to be performed to meet Seattle's residential wiring regulations, as well as addressing our needs for planned remodel/upgrades in the future. Working with the owner Shawn Odom, we were in contact almost every other day as the project began, keeping us updated on each step needed to be completed by Harbor Island and the City. When the actual work started, the crew managed by Vince Ledesma (Project Manager and Journeyman electrician), the team was very conscientious about us needing to remain in the home while they worked. They showed up every day at the time they said they would, working fast and efficiently. The project needed the Lath plaster walls cut into, very dirty and dusty process. They were able to keep the work area clean and organized so we could continue to function normally in our home. To summarize, the project was completed on time and within budget, level of communication between our household and Harbor Island Electic was phenomenal, and attention to details was very notable.

Shawn was fantastic and I'd highly recommend him. From start to finish, he was a prompt and patient…read morecommunicator, which can't be said for most contractors. He quickly returned my call, found time for a comprehensive estimate and offered a competitive quote to upgrade my service, and replace my panel, install a car charger, and a many more small tasks. During the project, he was efficient while taking time to answer all my questions and explain everything in layman's terms. He was always super considerate to do everything the right way, even if it wasn't the fastest way. All in all, Shawn was great.

I never met Rich, but he was gracious enough to solve my electrical issue over the phone without…read morecoming out for a house call. He requested photos of the problem area and a description of the symptoms which I provided. He gave me a solution which to my limited skillset I was able to complete and the problem was solved. Rich was the very first of the many electricians to contact me in a timely fashion. I greatly appreciated that as I know many of these electricians are swamped with appointments and couldn't fit me in for weeks. I know that Rich will be the first guy I call the next time I have a problem I can't overcome.

Take's Your Money and RUNS!!!!!…read more We had a system installed in the fall of 2022. $42,000 later it has been ongoing problems. Initially they did not get it hooked into the main grid correctly. They came out to fix it and let it run. When I checked the system it did not seem to be working correctly. They came back out and so forth and so on. Then we had to trim trees that we were previously told were fine. Now I have hard data that the system has not been producing anywhere near what they said it would do. We have called, left messages, and sent emails. No response. Find someone else and wait to work with a company who cares.

Want to give a big shoutout to Ally Plumbing and Restoration. They installed a new hot water heater…read morewith a small expansion tank on top. We had some issues getting hot water to some areas and they followed up several times to resolve the problem. Turned out to be a faulty regulator and now everything works perfectly. A big thank you to Ally Plumbing. They didn't quit until we were completely satisfied! Always professional and always respectful to us and our house. James C.

Emergency plumber taking advantage of you in a dire situation. Won't give an hourly rate over phone…read moresays tech will quote you when they get there. After waiting 24 hours for tech to arrive, and water has been shut off during that time to prevent flooding in my basement, he quotes me $600. I can refuse and continue with no water for another 24 hours trying to find a reasonable plumber, but of course we need the water now; and they know that. So I paid over $600 for a plumber for less than an hour of work. This is a scam, don't use ALLY.

Excellent service! Shane (owner/operator) was on the job within 45 min of my call asking for help…read morewith a stopped kitchen drain. He explained the likely causes and options for clearing. Another 45 min and the drain was clear and the kitchen was clean. He answered my questions and gave suggestions for drain and pipe maintenance. Recommended highly!