I panic called McNel's after the alarm went off on my septic system. The office gal was super…read morefriendly and reassuring. To my relief, she quickly looked up our as-builts and got us scheduled for the very next day. The following afternoon, a wonderful gentleman by the name of Randy came out to see us, right on time. I can't say enough about how much of a breath of fresh air Randy was! He was extremely polite, beyond cordial, gracious, helpful, and friendly. He took the time to carefully explain everything to us and patiently answered all our questions. He even helped us find an elusive septic cover that we weren't able to locate. He gave us great advice about how we could protect our system to avoid any possible future issues and problems. It was very obvious that Randy was a family man with excellent work ethics, and who took great pride in his work. Randy pumped out our system, including a section that the previous "other" company hadn't bother to pump out. If I had one word to describe Randy, it woud be "AWESOME"! I am so glad we hired McNel's to service our system. I feel very comfortable and reassured that we are in good hands with them. They will be out again in a few days to replace our failing pump. Thanks Randy for all your help! You're awesome!!

I cannot thank Shawn and his company enough. They were so responsive in a time when we had no time…read moreto spare and we didn't even know we needed his service until the 11th hour. Wow. I'm reflecting now from the safety of many miles. It was a memorable day speaking from a sensory level. Regardless of the gut wrenching details, Shawn came out to our house and helped us button up some details that we didn't know about. They are a reliable group with integrity and I cannot speak to the amount charged. We paid without looking at the invoice and regardless would have trusted them with all the details. This will go down in the win column and we absolutely recommend them.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

After getting several quotes, we chose Eduardo to pump our septic tank and clean the filter. His…read moreprice was reasonable and included a generous military discount. He has no glitzy website and no fake 5-star reviews. Just an honest, hardworking "getter done" kind of guy. No BS, no upselling or fearmongering, just a real straight-shooter. When we need future septic or drain work, Eduardo will be the first one I'll call.

Things started out great! Fast response time. They were able to come the next day to pump me out…read more Showed up in the window provided. Upon arrival he told me that he would pump both tanks out. We had a misunderstanding on what I was paying for, but was resolved. Understand that if youre septic has 2 chambers, effluent side and scrum side, this will most likely be more than the standard rate. That was my misunderstanding. I didn't read my septic details well and was off on the amount of sewage that needed to be pumped. SSB got me pumped out and clean. Thanks SSB!. These guys really care about a getting a good review and it shows. Tidy, clean, and nice folks!!!!

Waking up to water backing up into the shower and coming out of the toilet is every homeowner's…read morenightmare, and that's exactly how our day started. With the septic system completely backed up, we couldn't even run the dishwasher. To make matters worse, it was during a snowstorm and on a weekend. We called that morning, hoping someone might be able to help, and this company absolutely delivered. By 1 PM they already had a crew at our house servicing the septic tank. Considering the conditions and that it was an emergency weekend call, the price was incredibly reasonable. The two technicians who came out were fantastic. They were professional, efficient, and clearly knew exactly what they were doing. They handled a stressful situation with calm confidence and had everything working again much faster than we expected. A special thank you as well to the owner, Mario, who made sure we were taken care of even though it happened to be his birthday. That level of dedication to customers really says a lot about a company. If you ever need septic service, I would highly recommend them without hesitation. They've officially earned a permanent spot on my emergency homeowner contact list.

TLDR; Do not hire Lily's /A1 septic unless you enjoy being scammed and overcharged…read more My property was in need of pumping & septic inspection for real estate sale. I was told there was an extra fee because my particular type of system required a camera scope. After booking the initial service, I get a call back from them stating that I also needed an updated as built drawing. They said that if I didn't do this, it could create potential hold-up or red flag for the county. I'm guessing for this scam what they do is look at the google maps aerial view of your property and compare it to the most recent as built on file. I was told they normally charge $350 for this service but since I was already paying them for other services, I would get $50 off. woohoo, so generous. I also didn't quite know what the drawing entailed and if any special county filing was included.I was skeptical but I let it fly. Two guys show up for the pumping. The buff tank top guy from the website and a smaller dude with tobacco in his cheeks. Apparently more of the system needed to be dug up for the inspection. My husband does all of the digging and they kinda tell him where the stuff is. He gets the d-box exposed and the smaller dude, (Nathan, I think his name was) says that our d-box needed to be replaced as it was deteriorating and he couldn't give us a passing inspection without it. He quotes us $1500 and says he will come back and do it tomorrow morning. I'm obviously shocked to my core as my original estimate for services has now more than doubled. There's no way I'm paying this without a second opinion. So I call a few local, reputable septic companies for a second opinion. One company referred us to the man that they contract out for d-box replacement. I call that guy and it was our lucky day, he was doing something else in our neighborhood and could stop by right after. He confirmed that the d-box needed to be replaced. He also informed us that is a $200 part and we should not allow them to perform the work at the quoted price. He could come back the next evening with parts to help us finish it. Obviously at this point, I am livid. It's already annoying to be paying $1500 for a service that took less than an hour to complete. But then to try and pull a fast one on us like that? Nope. I called the main line right away. I said hey your guy told me i needed a d-box and it was going to be $1500 but I have this other septic company telling me it's a $200 fix. WTF. The receptionist, Tyler, is like well it requires a lot of digging and tried to justify it and also explains he doesn't really know much. I was like okay well my husband did ALL of the digging so there is very minimal labor involved. He was like well you can try asking the field guys but I can't really do anything about the price. So I call Nathan multiple times. And he doesn't answer and his voicemail is not set up. How convenient. I was calling to cancel and tell him to not show up. He shows up later than he was meant to the next day. Unfortunately, I was not home and this guy was dealing with my husband. Bless his soul, my husband is a sweetheart and the nicest person on the planet. People love to take advantage of that. He bullied my husband into agreeing to allow him to do the work for $500 off of the $1500 d-box repair. He convinced my husband that the other guy wouldn't have been able to do the d-box repair for us if he was licensed. He was in fact licensed but my husband wasn't the one speaking with him or the other septic company so he didn't know. My husband didn't want any more complications or hold-ups with the sale of our property so he just let him do the repair. 45 minutes later he was gone. The cherry on top really was that he charged us all that money and didn't even backfill the stupid hole when he was finished. Ah yes, SOOOO MUCH labor involved. I waited a week and had to reach out to them because I hadn't received a report or anything yet. Again, I was LIVID when I saw the updated as built drawing. All they did was reuse the old drawing and scribble out the things that were no longer there. I'll attach a photo of my $300 artwork so you can see the quality of work they'll provide you. What a freaking joke this company is. I will continue to blast this dishonest company on every platform available. I have informed my real estate agent to stop recommending them to her clients. I will make sure anyone in the neighborhood seeking septic services knows who not to call. I honestly don't even know how they are running a successful operation. They are obviously benefitting from taking advantage of people who don't know better because let's be honest, septic systems and inspections are not general knowledge. Shame on you. This was a very expensive learning experience and I hope this review helps you avoid the same mistakes.

I faced a imminent issue with my septic tank, a old 60s tank that is far from the normal. Very…read morelittle documentation about it from previous reports. I contacted 4 plumbers and 3 septic professionals. Nobody could come out fast enough, but Tyler was able to guide me through what to do and quite literally saved us! Excellent company and great staff.

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

Stuth Septic - Honest, Reliable, and Now My Go-To…read more I first found Stuth Septic during COVID when my usual company couldn't make it out for my regular 5-year service. These guys responded immediately, showed up on time, were competitively priced, did exactly what was needed, cleaned up thoroughly, and didn't try to upsell or change anything last minute. Total pros. Fast forward to this year--my local group was booked out for weeks. One quick call to Stuth, and they had me scheduled within two days. When the tech arrived, there was a small question about the quoted price. He was super pleasant, called the office on speaker with me right there, and we resolved it in minutes. Just a simple update to their gas surcharge map--no big deal, and he apologized for the confusion. Once again, service was fast, non-disruptive, and professional. They've officially become my regular septic service. Easy to reach, always on time, fairly priced, and staffed with some of the friendliest, most service-oriented techs I've worked with. Let's be real--no one wants extra "crap" when getting their septic system serviced (pun intended!). These folks are honest, fair, and reliable. Even if you've been using the same local company for years, give Stuth a call. You'll be glad you did.

I just wanted to give a big shout out to this company. Amazing customer service in the office (…read moreChristina) and out in the field. I've used them several times for septic pumping services. The prices are very reasonable. I would definitely recommend this company for septic issues. Save yourself some time by calling them first, you won't be disappointed.

We had a great experience with Zoom Drain! Jeremy installed a new Toto ADA toilet for us and it…read morelooks terrific. He was polite, efficient and left my bathroom exceptionally clean. The price was fair and I'd highly recommend Zoom Drain.

Aw man I was seriously very impressed. Their tech Jordan was just an overall friendly guy, super…read moreknowledgeable, not only answered my questions but was fine with watching them do the pumping. I'm a curious homeowner and I want to be involved on work at my home. We waited for the actual pump truck to arrive but it took only about 20 min. He had the covers up and was assessing how full it was in the meantime. The 2 guys from the pump truck were very friendly. They all work well together. At the end I went over the charges one at a time bc if I'm spending thousands on my home, I want to understand and approve of the numbers. He didn't mind at all. It took about 1.5 hours for the service give or take. They didn't leave a mess behind and our inspection papers will be filed. I can't say enough good things about this company. The office staff messaged me thru my yelp project which sent the convo to my phone via text. Receipt is emailed along with photos. Straightforward. Easy. Simple. One word of advice that if you decide to stay outside to watch and learn and look into the tank to see the before and after you will feel nausuous. I didn't feel it until after when I went back into the house. I won't be eating munch today. Call them for septic needs!!!!

Came home on a Sunday to find the high level alarm going off on my septic tank. I managed to get an…read moreappointment the next day around 7pm and couldn't have been happier with the service Josh and his assistant provided. Josh explained everything he was doing and told me what items I could service myself, which you rarely encounter. It turns out the previous owners had it wired incorrectly and there was also corrosion at the connections due to caustic gases coming up through the conduit. Josh was very thorough in his troubleshooting and left no stone unturned. They wrapped everything in about an hour and I felt confident that the work was done right by a seasoned professional for a fair price. I can't recommend PSS enough.

Josh has been a lifesaver for our septic troubles. He's come out on very short notice, works into…read morethe night, and charges a fair rate. He's a great educator - we've learned a lot about how our system works and how to take care of it. We are superfans of Josh and the Yuk Truck!

Great company and great team. Hired them to clean up a mess created by another another Septic…read morecompany and Anthony, Moe and team made me feel like I could completely trust them, their work and gave great advice on what next steps needed were (with a great referral to another company). Highly recommend them. You will not be disappointed.

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

tl;dr: Fair pricing, quick, reliable and professional work, kind personalities…read more After being forced to snake my drains every couple of months, the galvanized pipes in my 60 year old home finally decided to call it quits and I decided it was time to replace them. I started getting estimates from different companies, and Wyatt from Piper's came out to see the scope of the work. Whenever hiring contractors I try to understand beforehand the work involved with the hypothetical if I had to do the work myself, that way when walking through the project with the person giving an estimate it helps me figure out the rough bound of what I think the project should cost in labor and materials and to help me catch if there's additional "work" or costs that get put into the bid. With this in mind, when Wyatt walked through the issues he saw and roughly the work involved to fix the issues, it was nothing but an accurate assessment. I felt comfortable bouncing ideas of what made sense to try and tackle in the scope of the repair and what might be unnecessary as there was no real sense of an upsell, just what seemed like honest, professional opinions. Time is money for lots of these companies, and sometimes estimates get rushed which happened in some of the estimates I received; but not with Piper's. They took the time to understand what my priorities were, what constraints there were, and give fair realistic suggestions. After accepting what I believed to be a very fair bid, they were able to schedule the work and came exactly when they said they would. My plumber was Wyatt with a secondary helper - both did a fantastic job and were great at what they needed to do, so only praise there. They were respectful, used shoe covers and moving pads so as to not track dirt on my carpet, cleaned up all the debris from the work, and showed great care in their work. They also were considerate of my requests to minimize the cuts into the drywall and whereas many other bids told me it was necessary to cut drywall in three different rooms for the work they took on the extra inconvenience and were able to keep all the cuts contained to just the bathroom. Time will tell how well the work holds up, but as of now I have the utmost confidence the work will last.

I truly appreciate your professionalism and providing a FREE assessment. The guys who came out to…read moreassess the leaking bath tub issue recommended we get it all glued up with a new gasket. Then I had another Plumber come out to look at it and told us this is NOT NECESSARY. He tightened the drain plug /overflow screws and that fixed the leaking problem. The water was just leaking in between that gap from overfilling the tub. But I'm giving you 4 stars because he DID advise me that I didn't need a water heater flush yet since it's only a year old. And he advised us we could easily do it ourselves, when I told him my husband and son work for SPU in Seattle. So your Plumber's honesty, professionalism and quick response to our call has earned out trust for future calls. Thank you.