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    Button Plumbing & Heating

    4.2 (97 reviews)
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    Services - Button Plumbing & Heating

    Drain installation

    Faucet repair

    Gas line installation

    7 More Services

    Gas line repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sink installation

    Toilet repair

    Water pipe repair

    Button Plumbing & Heating Photos

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    Recommended Reviews - Button Plumbing & Heating

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    Reviews With Photos

    Tile removal work completed by contractor.
    Chris L.

    TLDR: Hired Button Plumbing for a bathtub replacement and they failed to communicate about the progress and completion, damaged my bathroom walls and support beams, and left me to re-set the toilet and tub faucet after they promised to do so but failed to show up. Do not hire Button Plumbing for any job--big or small. They will botch the big jobs and not show up for small jobs. I hired Button Plumbing to replace a bathtub in my house (that I rent out) after a crack had formed in the existing tub. I was initially pleased with the responsiveness and timing of communications, but this is far overshadowed by the poor workmanship and subsequent lack of communication. Button Plumbing provided a bid to me based upon me having the bottom level of tile removed around the tub, which was both to reduce their costs and to ensure the remaining (unremoved) tile was preserved without damage. I hired a contractor to remove the tile and provided pictures to Button Plumbing to confirm the same. My contractor was extremely careful in removing the tile and preserving the cement backerboard so that new tile could be placed once the old tub was removed and the new tub was set (see pictures). Button Plumbing began work for what was expected to be a full one-day job. I was notified that evening that the drain on the new tub was difficult to connect so they would have to go back to cut a hole in the ceiling of my garage for access. This was my first disturbing update but my garage has an unfinished ceiling so I was not too concerned about this additional work or the cutting into the ceiling. Without further contact from Button Plumbing, my tenant asked me a week later when the toilet would be re-set in the bathroom and if they were responsible for debris (scraps of insulation and drywall) left by Button Plumbing. I was appalled by this question because I was not aware the toilet had been removed and would not have expected debris to be left on site. I called Button Plumbing and was told by Carol she would have Jim come set the toilet that evening. Button Plumbing claimed the toilet was not set because they thought it would make things easier for my contractor to lay new tile; however, Button Plumbing had not confirmed the work was "done" in the first place and I had never communicated to them the tile would be completed immediately thereafter. Despite being told Jim would be out to replace the toilet that evening, Jim never arrived to set the toilet. My tenant followed up with Button Plumbing and confirmed someone would now be out the next day in the "late afternoon". Someone arrived at 2pm; however, my tenant was not home since it was not "late afternoon". My tenant subsequently left work early to meet with someone at 4pm but nobody showed up. Ultimately, my tenant purchased materials and set the toilet because of the lack of communication and follow-through from Button Plumbing. I thereafter brought in my contractor for the installation of the new tile and he notified me the bathtub was unlevel, unset, and there was significant damage to the wall and support beams around the bathtub (entirely different than he had left it--see pictures). I called Button Plumbing and Carol told me they would get Jim out there to take care of it. Jim then called me to complain about the job and tell me how he shouldn't have taken it in the first place (note: Button Plumbing inspected the job ahead of time). He then said he would likely have to cut through the drywall in my hallway to secure and level the tub. I expressed my concern about paying nearly $4,000 to have a tub incorrectly replaced and how it was inconceivable he would now have to cut through my hallway (doing more damage) to fix his work. Jim argued there was no way I paid nearly $4,000, but I assured him I had made the payment only days prior. He then proceeded to tell me the job shouldn't cost that much and he would take care of it. The tub was secured and leveled two days later, and fortunately Jim did not have to cut through my hallway wall. However, when I contacted Carol about the total costs and Jim's comment to take care of it, she disregarded this and said Jim did not factor in the cost of the tub itself. The new tile was then installed by my contractor but he was unable to re-attach the faucet because of the extension to the copper pipe that had been placed when the new tub was installed. I called Button Plumbing for the faucet to be installed and Carol asked for my tenant's phone number (which they previously had been provided) to coordinate when they could take care of the faucet. Nine days later this was still not completed and my tenant purchased what was necessary to take care of the faucet. In the end, I paid nearly $4,000 to Button Plumbing for a headache that required my tenant to replace fixtures after Button Plumbing failed to show up, and another $2,400 paid to my contractor--much of which was to repair the damage caused by Button Plumbing.

    Final Sink install by Button's

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    3 years ago

    Business owner information

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    Carole B.

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    3 years ago

    Jim and his team are amazing. Always get the job done at a fair price. Highly recommend.

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    5 years ago

    honest, reliable company-Sam is professional, efficient, and a nice guy! I've used them a few times- I highly recommend Button plumbing

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    13 years ago

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    17 years ago

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    12 years ago

    Was really pleased with the professionalism, and felt they were very honest.

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    12 years ago

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    6 years ago

    Excellent service and reasonable prices. I have used them several times. The repair work was done quickly and the clean up was good.

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    Page 1 of 3

    Ask the Community - Button Plumbing & Heating

    Review Highlights - Button Plumbing & Heating

    Every time we have had fantastic service from Jim or another plumber (mostly have had Jim at our jobs).

    Mentioned in 9 reviews

    Read more highlights

    You might also consider

    2 Sons Plumbing & Sewer - One of our technicians helping a customer

    2 Sons Plumbing & Sewer

    (850 reviews)

    Ballard

    I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

    This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

    Button Plumbing & Heating - plumbing - Updated May 2026

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