May 4 our order was placed and paid for.. we also received a confirmation email for our order and for the pick up time/place. On May 7, we received another confirmation email stating PICK UP WAS CONFIRMED ON HER END.
I showed up on the agreed time to pick up the order and no one was there at all. I called the number I received in my confirmation emails, turns out they were out of town. I gave her my name and the details of the pick up and she couldn't find my order as well as let me know it wasn't even started.
No delivery was offered to me, just a "when can you come pick it up when I get back?"
(We chose to pick the order up instead of her deliver it because there is an additional $15 fee.)
I asked for a refund and stated I'd never try to do business with her again. Apparently I was the rude one! I showed up at the designated time and place (on a road that's blocked off completely for construction, so I had to walk to her house a bit) to pick up something I paid for to be gifted to me, on Mother's Day.
Is what it is, I thought I'd have a better experience at a highly rated local cottage bakery. read more