At the time of this review, the store is appointment-only. Based on an Internet recommendation, I…read moremade an appointment by phone, and the folks on the phone were kind and helpful. When I arrived for my appointment, I called in from the lobby per instructions to be allowed in. The folks helped me out with a watch band issue and even took a look at an old family pocket watch and made some recommendations on how to find out more about it. If you're interested in shopping for a brand or watch, call ahead to let them know your interests and make an appointment.

I came in on a Saturday afternoon dressed pretty casually for a hot summer day. My intent: Take a…read morelook at their collection of high-end watches, do further research, and come back to make a purchase later. Also, I had in my backpack, a brand new Omega Speedmaster that I needed resizing (basically just removing links from the bracelet). The first person I spoke with told me, "I'm not sure we can do that here"...and then another person (Mark) came out and told me that the Omega store was just a couple blocks away but they "probably didn't have the tools to do this". I found it patently absurd that a fine swiss watch boutique could not adjust the length of a watch band. I also noticed a couple of times that he glanced at my wrist, probably to size up my buying power. I purposefully had worn my trust Citizen Ecodrive field watch (a $100 watch). I did this because I wanted to see if the cliché of high-end luxury salespeople judging you based on appearance and tailoring their approach/effort accordingly was actually true. So I said I'd just go to the Omega store, but first, I would just take a look around at some watches. The guy "helping" me made zero effort to make any conversation, get to know what I was looking for, etc. I spotted a nice Zenith Pilot watch and asked to see it. He took it out and I asked him to tell me about it. He offered that Zenith has the trademark on naming a watch "Pilot" and pretty much stopped there. Said nothing about the movement, history of the brand, the watch finishes, etc. I told him I was interested in buying a pilot watch. A nod and silence...It just felt like he was hoping for me to leave ASAP. It seems crazy to me that people selling high-end products in a boutique setting could think this is a good way to treat potential customers? Anyways, I then took my Speedy to the Omega store and that was the totally opposite experience: Andrew and Andy were super helpful, happy to adjust my watch band (did it for free too), and showed me several watches, telling me about the tooling Omega developed to make them, their history, and letting me try them all on. I didn't buy anything that day, but you can bet I'm going to be buying from Omega (or a boutique that cares about treating customers well) way before I ever give this place my business.

They sold me a $15,000 defective watch and refused to replace it. They sent it somewhere to fix it…read morewhich will take 4-5 months (yes months). Then I received serious attitude from the manager. Unbelievable! They were all smiles and handshakes until something goes wrong. Then their true selves came to the forefront. Please don't reward this store or this brand with your patronage. Keep walking down to Oak Stret and get treated like you matter.

Ahh! This used to be Alice and Olivia remember that? This is the nineteenth location in the country…read moreand the first one here. If you have a Bentley they are on the dashboard clocks for the last twenty years but the partnership has ended as of last year. Watches start at $3250.

I stopped by today and had an AWESOME experience here. I ordered some extra links for a bracelet…read moreand picked up a nato strap that will go well with two of my Omegas- a Speedmaster and 50th Anniversary GMT. If I had more time I would have most likely picked out my fourth Omega! But truly, the best part of my experience was the service. I was assisted by Gareth who was patient and extremely helpful and knowledgable. I only had time to pick up a strap, but I was treated as if I was purchasing a high-end luxury timepiece. It was really nice to be treated as if I was someone special and important. Its rare nowadays to get such service. I certainly will be back. I was at the Michigan Avenue Boutique though. That location does not show up on yelp!

Store is clean and organized carrying a full selection of watches. Staff is professional, friendly…read moreand non pressure. For service or sales, this is a great boutique

The store is very worn and in disrepair considering they are attempting to sell somewhat expensive…read moreproducts. Compared to their Detroit location at the hotel this location is nothing short of brand damaging. Further the staff are disengaged and while pleasant, mostly robotic. Shinola needs to invest at least a modest effort to make the shop as nice as their core watches.

Skylar was wonderful. My favorite necklace was stolen when are car got broken into and i was…read moredevastated. It was sold out on the website. We happened to come into the store, interacted with Skylar and her associate, and explained our predicament. Skylar took the time to look on their store computer, located the item, called her colleagues in New York and facilated the replacement sale. Of course while she was working her magic, hubby found a new watch and I found a new watch strap. We bought them! Store is clean and welcoming. Street parking was not too hard to find and also free on a Sunday. Will definitely come back.

David Yurman is my favorite jewelry and their Michigan Avenue store is the best…read more The store is always full of inventory. They have my choices in my size and many variations of each piece. I shop for myself and my family. They carry men's and women's options. DY has the best gifts. Jennifer always assists me when I shop. She is so sweet and professional. She is patient and easy to talk to. I love that she knows my style and makes great suggestions for a perfect shopping experience every time.

I had a soulful Sunday experience at the Michigan Avenue store! My first time in the store, it's a…read morequaint store and it was a little busy. I went after church to get 5 pieces cleaned up and polished. I had to wait for a little bit but that was no problem. I was assisted by Atsuko and she was amazing. I had 3 bracelets and 2 necklaces I brought in and she assisted me with my necklace I had on as well to be cleaned. She offered water or champagne, champagne please and said it would be a few moments for the cleaning. I sat comfortably and enjoyed the store and watched other clients be serviced as they shopped. David Yurman is an incredible brand, the craftsmanship of the pieces are top tier so you are investing in beautiful pieces of work and the value is you are truly taking care of as long as you have your jewelry.

Do not buy watch from here. I bought a michelle watch from here for my sister for christmas gift…read more After a month the band got torn and i went back to see what they can do. They did not care at all. They treated us if we were trying to scam them. They literally said it. We came back only after a month with receipt and everything. It's woman's watch, too. What can women really do to tear off band.

This weekend I purchased a Armani Exchange watch at The Watch Station, Located at Rosemont Fashion…read moreOutlet. I am very glad with this purchase. The watch was in really good condition and looks very nice. The employees working there were really nice and very helpful. I even got a 30% off deal when purchasing this watch. I am very happy with this purchase and recommend going there.

I went to my local "home" store and had the most lovely experience. I met Eli! He was just…read morewonderful! I love the Tiffany brand, pieces and the experience when I walk in. Eli has great taste, is knowledgeable and offered good suggestions. He has great energy which is so important when buying a gift for someone. Tiffany is lucky to have him!

I visited weeks ago to make a purchase for Christmas. Initially things went well. I was promptly…read moregreeted, offered a bottled water and shown the items I wanted via a tablet (they weren't in stock in the store). I was initially disappointed that the items weren't in stock but the associate said that they were available at other locations and that she was placing the order for me. I handed over my credit card and there is when my review went from a five to a zero. I was charged for the bracelet and an ornament and left the store with my receipt. Weeks went by and I didn't receive a call so yesterday I call to check the status of my order. Now T&CO says that despite paying for the items they are on back order and I still haven't been refunded for the order. I think the sales associate wanted a commission for an order and can't believe how shady it was that I was charged for items that apparently were never available to begin with. Still no resolution for my order. Absolutely unacceptable. My advice to others is not to pay for anything that they aren't wrapping and handing to you in the store.

Cute store. Smaller selection but excellent staff who are so kind and provided drinks…read more Lots of display units and by appointment only!

Great experience!! I wanted to go in person to a VC&A store…read moreinstead of buying online because I wanted a personal experience due to the cost of the purchase. I made an appointment on line weeks before, arrived to my appointment, the door is locked but the guard and a woman with a clipboard greeted me immediately and let me in. I was introduced to Sam and I showed him some pictures of the pieces I was interested in. While he was in the back gathering the pieces, I looked around the store. It's a small store but had plenty of beautiful pieces!! When Sam came back, he shared the history of the company and the pieces I was looking at. He was amazingly helpful and patient!! I chose the piece I wanted with help from Sam and because I was traveling, Sam had the item delivered to me-one less thing to carry around while traveling. Thank you for all your help Sam!!