So glad I went to Paul Young for several watch battery replacements and removing unneeded links…read more As a first time customer, he treated me like an old friend. He explained each of the watch battery replacement costs since some watches were higher end than others. He estimated an hour and delivered on time. All the watches were set to actual time and prices were very reasonable.

Got a quote on the spot, very respectable! Explained what needed to be done to fix it, also did the…read more"get a quote" through yahoo and paul was very responsive

Sold me the wrong watch strap, possibly a fake one. You can see that it has the wrong number of…read moreholes (and it doesn't fit) compared to the image on the website. Spoke to Vlad on the phone and he says, "how do I even know you got the strap from us"? Didn't offer to pay for shipping back. So with the trust already broken and you sending me a fake strap, no, Vlad, I'm not going to send it back to you on my own dime and trust that you will correctly determine that it was you that sent it to me. So, crappy customer service in addition to fraudulent operations, or at least poor quality control. They need a 0 stars option for that. You should be ashamed!

I planned a visit to Legend of Time while at a work conference and Mark did not disappoint. I was…read moresurprised at the very good selection of Junghans watches but what I most liked was his ability to recommend the perfect watch and strap pairing. He's a real collector. Best Regards! --Sam

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

BUYERS BEWARE - Razny Jewelers (Addison) Sold Me a Used Rolex as New with a Tampered Warranty Card…read more My experience with Razny Jewelers in Addison has been nothing short of disturbing, and I feel obligated to share the truth to protect other buyers from potential deception. I purchased a Rolex Sky-Dweller (White Dial) from them after being on their waitlist for over a year, regularly communicating with store representatives like Lisa and Matthew. At the time of sale, I specifically asked about the reference model and was told that Rolex occasionally ships older references, which I accepted. What I did not expect--and what was never disclosed--was that I was being sold a USED watch misrepresented as BRAND NEW. Upon closer inspection of the warranty card, it became clear that the original date had been erased and reprinted. The faint outline of the original date-- 29 April 2023--is still visible beneath the alteration. This type of tampering is not only unethical but also borders on forgery. All sales staff involved were fully aware of their actions. When I confronted them, they brushed it off as "not a big deal." And said it was a mistake, but did you inform me when you were selling me the watch? NO. That kind of response is unacceptable, especially from an AD (Authorized Dealer) of a brand like Rolex. It is very evident they sold me a used, mint-condition watch under the guise of it being new--something no reputable jeweler should ever do. What's worse is their active effort to prevent accountability. I have made several attempts to escalate the matter to the owner, Mr. Razny, in hopes of a fair resolution. But the staff blocks me every time they realize the nature of my call. They go so far as to redirect me to other locations, rather than owning the issue and addressing it with integrity. It's heartbreaking to think that a family business with a long-standing reputation may be unaware that its own staff is tarnishing that legacy by covering up such dishonest practices. I have retained all evidence, including receipts, video proof, and the tampered warranty card, and I will include these in my review to ensure transparency. People may wonder why now. I was very polite, respectful, and reasonable, giving them enough time and a chance to rectify the situation, but they were adamant. So, imagine if you find yourself in my situation, whether it's a watch or jewelry, be prepared for the same kind of attitude and response. They would test your patience to the core. If I were the owner, and to be honest, I would have gone out of my way to resolve this issue, and would have done everything possible to make my customer happy. If you value trust, integrity, and the assurance of receiving what you paid for, think twice before doing business with Razny Jewelers in Addison. Their mishandling of my situation and blatant misrepresentation should be a significant red flag for anyone considering a purchase from them. Just imagine that your jewelry purchases, such as diamonds or gold, are what they claim to be? Also, keep in mind that the same practices were being carried out by Patek Dealer in Chicago when a whistleblower from within them revealed their sales practices, which led Patek to withdraw its franchise. I believe that if the Razny staff continues in this direction, they could be the next. All future buyers, please be cautious, conduct thorough due diligence on your purchases, and, if possible, avoid doing business with them. For past buyers, please recheck your purchases. Again, I am not someone who would write negative reviews about businesses, but this humiliating experience working with Razny was particularly egregious. They ignored me, which I didn't deserve. I had reached my limit, and my frustration was at its peak. I caution people that if even one individual reads it and spreads the word among their friends and family, and if this review helps, that would be great. I hope Razny hears now.

Great old school shop that just gets things done. The owner was a great guy who knows his stuff. It…read moreain't fancy but it works.

As far as I can tell, this is a one-man operation that has been at this location for decades. You…read morearen't walking in to a traditional repair shop; this is an old school, paper work order, cash only type place. I brought in a cuckoo clock that had its winding chain slip from the gear. Within 2 days, it was working just like new, and the owner sent me on my way with a recommendation on how to avoid the issue in the future. Expect an efficient repair experience from someone who is rarely stumped by a mechanical problem. I had zero issues with the gentleman's temperament primarily because I read the room on how he has run his business for decades.

Had such a wonderful experience having my watch battery replaced here. They repaired on-the-spot…read more So much fun perusing all the Rolex, Cartier and other fancy watches while I waited! Would definitely recommend!

From start to finish, this was one of the worst customer service experience I've ever had…read more I rarely write bad reviews, but this one left me no choice!! * I expected professionalism and honesty, but what I received was the exact opposite! * This experience was incredibly disappointing and fell far below even the basic standard of customer service. * The representative Amit demonstrated a lack of follow through. *. Communication was poor and updates were not provided proactively! * The handling of this situation created unnecessary stress, inconvenience and additional expense!!!! If you're looking for integrity and good customer service You WON't find it here!!! RUN don't Walk away from this establishment.

Been a customer of John Young for years. I'm at the point where I can call him, give a dollar…read moreamount, and receive a wrapped gift for my wife that I KNOW will be perfect, as well as a great value. Neither she not I have yet to not be happy. I'm a bit of a watch-a-holic, and he feeds my addiction with great deals on great pieces. I highly recommend him and B. Young. If he doesn't have it, he will get it for you!!!

John at B. Young & Co is one of the most reliable and trustworthy people to do business with in…read moreChicago. In addition he has some of the rarest and hardest to find watches available. And if he doesn't have the watch you want don't worry because he'll find it for you within minutes. Very reliable and a pleasure to do business with. I highly recommend them to any watch collector or individuals looking for fine jewelry. He is very knowledgeable about the industry and always offers good advice. If your in Chicago and or looking for a unique timepiece he's your guy.

I hate to use this platform for negatives, but BOD has failed me repeatedly, and recommended…read moreentirely replacing the movement on a Swiss watch that just needed the battery terminals cleaned. The other guy I just got my watches back from took five minutes to address this issue and found that the battery terminals had been BENT on this and another Swiss watch, which was keeping the battery from connecting properly on either. This is after dropping the first watch off TWICE for WEEKS. I sure am glad I didn't listen to BOD. Replacing the movement would have totaled my watch. A to Z on Harlem saved me hundreds of dollars. It took them five minutes. Cost me $10. F- Absolute ineptitude.

I had a really great experience getting a vintage Citizen serviced. It wasn't staying wound as long…read moreas it should, and Joseph was able to identify and fix the problem in a more than reasonable time frame. He kept me updated via text and even shared some interesting info about the movement as he researched it. I'll absolutely be coming back!

This is mostly a gift shop sort of place with a lot of misc items. They have lottery tickets, book…read morebags, etc. I give this place 4 stars because of it's ability to change the batteries on my watch for cheap. I originally brought my watch to Evergreen Jewelry and they quoted me $8 to replace the battery. Not bad at all, I was once charged $20 at the mall to replace it. However, they couldn't open the casing to replace the batteries and they suggested I try Central Port Emporium. They were able to replace my watch battery and for cheaper too, only $5! I wouldn't suggest bringing a nice watch to get your battery replaced here (Rolex, Rado, etc) but for something like a Armani watch, it's perfectly capable.