I went into Razny for an adjustment on my Rolex band. The staff was so friendly. The receptionist connected me with Jen, a repair specialist who helped me so quickly and got me on my way. She was personable and very nice to work with. The level of hospitality at Razny was far above what I anticipated and look forward to making them my trusted Rolex partner. read more

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one. they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail). read more

Laura super helpful and sweet while helping me build my engagement ring! She was very responsive and knowledgeable!

BUYERS BEWARE - Razny Jewelers (Addison) Sold Me a Used Rolex as New with a Tampered Warranty Card My experience with Razny Jewelers in Addison has been nothing short of disturbing, and I feel obligated to share the truth to protect other buyers from potential deception. I purchased a Rolex Sky-Dweller (White Dial) from them after being on their waitlist for over a year, regularly communicating with store representatives like Lisa and Matthew. At the time of sale, I specifically asked about the reference model and was told that Rolex occasionally ships older references, which I accepted. What I did not expect--and what was never disclosed--was that I was being sold a USED watch misrepresented as BRAND NEW. Upon closer inspection of the warranty card, it became clear that the original date had been erased and reprinted. The faint outline of the original date-- 29 April 2023--is still visible beneath the alteration. This type of tampering is not only unethical but also borders on forgery. All sales staff involved were fully aware of their actions. When I confronted them, they brushed it off as "not a big deal." And said it was a mistake, but did you inform me when you were selling me the watch? NO. That kind of response is unacceptable, especially from an AD (Authorized Dealer) of a brand like Rolex. It is very evident they sold me a used, mint-condition watch under the guise of it being new--something no reputable jeweler should ever do. What's worse is their active effort to prevent accountability. I have made several attempts to escalate the matter to the owner, Mr. Razny, in hopes of a fair resolution. But the staff blocks me every time they realize the nature of my call. They go so far as to redirect me to other locations, rather than owning the issue and addressing it with integrity. It's heartbreaking to think that a family business with a long-standing reputation may be unaware that its own staff is tarnishing that legacy by covering up such dishonest practices. I have retained all evidence, including receipts, video proof, and the tampered warranty card, and I will include these in my review to ensure transparency. People may wonder why now. I was very polite, respectful, and reasonable, giving them enough time and a chance to rectify the situation, but they were adamant. So, imagine if you find yourself in my situation, whether it's a watch or jewelry, be prepared for the same kind of attitude and response. They would test your patience to the core. If I were the owner, and to be honest, I would have gone out of my way to resolve this issue, and would have done everything possible to make my customer happy. If you value trust, integrity, and the assurance of receiving what you paid for, think twice before doing business with Razny Jewelers in Addison. Their mishandling of my situation and blatant misrepresentation should be a significant red flag for anyone considering a purchase from them. Just imagine that your jewelry purchases, such as diamonds or gold, are what they claim to be? Also, keep in mind that the same practices were being carried out by Patek Dealer in Chicago when a whistleblower from within them revealed their sales practices, which led Patek to withdraw its franchise. I believe that if the Razny staff continues in this direction, they could be the next. All future buyers, please be cautious, conduct thorough due diligence on your purchases, and, if possible, avoid doing business with them. For past buyers, please recheck your purchases. Again, I am not someone who would write negative reviews about businesses, but this humiliating experience working with Razny was particularly egregious. They ignored me, which I didn't deserve. I had reached my limit, and my frustration was at its peak. I caution people that if even one individual reads it and spreads the word among their friends and family, and if this review helps, that would be great. I hope Razny hears now. read more

Razny - Watches Near Me - Chicago, Illinois

Great Experience! Was in the area shopping and decided to stop in to get my 12 year old Rolex watch cleaned and Lydia made it look brand spanking new!! I mean like OMG! The actual Rolex boutique on Michigan don't even get it this clean. It look like I just purchased it out of the case, which I was told they actually hand clean it on top of putting it in the machine and you can tell. Everyone else was kind too, down to the security guard who control the super cool security entrance door that's like a body capsule. I've never seen anything like it outside of the airport. I will be back for sure when I want that great detailed sparkly clean again or if I'm in the market for another Rolex, because if they clean their jewelry like this I know the customer service and purchase experience will be just as great. read more

Razny - So sparkly and so clean... - Watches Near Me - Chicago, Illinois

Julio was attentive, helpful and easy to deal with. It was a pleasure to meet with Mr. Razny himself.

TL;DR: Great selection of jewelry and authorized dealer for some of the bigger luxury timepiece makers (i.e. Rolex, Patek, Cartier, Tudor, etc.). Also very impressed with the customer service, especially with the associate I worked with, Kristy DiCostanzo. Came here earlier this year to inquire about getting my first luxury watch to commemorate my wedding next year. After having a really off-putting experience at the Rolex Bucherer (where I felt I was really brushed off) and the Omega Boutique (where the sales associate aggressively told me to put a $3k down payment today if I wanted to guarantee an aqua terra in 12 months) just down the street, I was really apprehensive swinging by Razny's. However, I am so glad I swung by. I was paired with Kristy D. as the AD associate and she was absolutely lovely the entire process. She let me try on the exhibition watches that I was interested in and I finally opted to put my name down for a stainless steel 36mm Rolex explorer. Given how backed up the Rolex waitlists seem to be for ADs, I was still a bit apprehensive which is why I put my name down with over a year of lead time. I appreciated Kristy's transparency with how the explorer should be attainable, but some of the more coveted watches like a Daytona were just going to borderline impossible especially when compared to some of the high spending clients there. While I was waiting on the waitlist for my watch, my fiancée and I made another visit to look at wedding bands! Kristy did a great job at giving us a ton of different options. While my fiancée ended up finding her ring elsewhere, I was really happy with the gold ring I got with a brushed finishing and beveled edges. When I picked up my ring I also got a chance to chat with another associate, Kristy Wu, who was also lovely to chat with and pick her brain at with all things jewelry, watch, and wedding related. At any rate, fast forward to just about 3 months later and I got the call from Kristy D. letting me know the watch was here. It was a really great experience picking up the watch and am so glad Kristy D. was able to help navigate my first true luxury watch purchase. Was also kind of shocked how fast the turnaround time was. I know the explorer isn't a particularly highly sought after watch, but I know of plenty of people who have waited way longer or even still on the waitlist for it. So feeling really grateful to not have to play any crazy games like from what I've seen online AND the watch came in just in time for a pre-wedding photo session with my fiancée and I so that was also a plus to get some shots in there (attached) haha. All-in-all, really great experience and cannot recommend Kristy D. enough! Definitely coming back here again the next time I am looking to buy any jewelry or another watch to pair with my explorer :). read more

Razny - Ring and watch on my hand courtesy of Razny's! - Watches Near Me - Chicago, Illinois

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I needed to reduce the bracelet on my new watch. Arrived without appointment. I waited for about 5 minutes. Kathy Pivaral came out to me and listened to what I needed. She promised that everything would be done in 15-20 minutes. She offered coffee, water, juice... After 20 minutes the watch was ready. Great service, friendly environment. Thank you Katya. Diana P. Deerfield, IL. read more

Razny - Watches Near Me - Chicago, Illinois

This review is for Mee's personality, her service, her knowledge, as well as the beautiful store (and merchandise). I recently decided that I'd like to own a Rolex. I did not know of the extreme scarcity and wait times, even for models that I thought would be readily available. I recently visited several other Rolex stores to "add my name to the wishlist" (or hope to get lucky). The service, or very much the lack-thereof, at other stores was upsetting, to say the least. Google and many forums echo the opinion that this is common now, which makes me appreciate Mee even more. She hasn't adopted the current Rolex "personality" that I've come across recently. If I had visited these stores before meeting Mee, I might have possibly dismissed even considering Rolex. (This review does NOT speak ill of the Rolex boutique on Michigan Ave. The suburban stores are what I am comparing to). read more

Excellent service! Super kind staff and they take time to understand what you want/need. Decent selection of watches, given how high in demand they are. read more

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Kristy Wu was absolutely incredible. She took the time to show us and fully explain Patek Philippe. Her knowledge of watches and collecting is unmatched. She made the entire process fun and I learned so much! She will definitely be the person I go to for watches. read more

Razny - Patek Philippe - Watches Near Me - Chicago, Illinois

Simply put, I would never deal with another jeweler in Chicago besides Razny. The level of service and salesmanship is unbelievably awesome!! They walked me through the entire process of purchasing an engagement ring and recently a wedding band. The time they took to educate me through the entire process was fantastic - never rushed or pushy like all the other stores. I simply can't say enough about how happy I was with the entire experience and the beautiful rings they made. They can make you anything you want and will guide you along the way. I highly recommend Razny for any jewelry or watch purchases. The selection of diamonds and jewelry is simply fantastic. The staff and owners are some of the nicest people you will meet. Tell them Frank Bernacke sent you in to take a look around - you won't be disappointed. read more

Candidly, I sign up on multiple "wait lists" for the Rolex timepiece I wanted, expecting to get "the call" from the AD in 6-12 month, or maybe never (I have no "spend history" with any of the AD's). I met with Julio Rodriguez at Razny, and was impressed with his attention and professionalism. Julio contacted me a little over three months later and advised that he had the watch-much shorter than I expected! I'd never actually seen it in person; I really liked it when I went in but asked if I could sleep on it as it's a major purchase (for me). Julio was very accommodating and I returned a few days later and bought it. I've returned once for a sizing adjustment, and Julio even cleaned my necklace and charm. We talked watches for a while (a hobby of mine) and he invited me to stop by any time. In short, I'd highly recommend Razny/Julio to anyone looking to buy a Rolex (or Patek Philippe, which they also sell). And, let's see if I hear from the other AD's... read more

Razny - DJ 41, Futed bezel, Jubilee bracelet-blue dial! - Watches Near Me - Chicago, Illinois

I don't care what others say but my experience sucks at your store. I was there last year summer during my birthday trip to Chicago and decided to give this shop a visit for a Rolex Submariner. I don't recall the salesman's name (should be a very short name) but he is a young tall Asian male. The basic attitude is that if you're coming out of the town, you're not welcomed here. Asked him to demo the luminous feature of the watch but he failed three times using his tiny flashlight-looking tool. I was the only customer in the store with a few watch pieces laying in front of me to try before another couple came in. The other couple were welcomed by another female sales person by taking the watch pieces directly away from me - no apology at all. The Asian salesman said nothing, did nothing about it. Ohh yeah his face was saying "you really want to buy a rolex, poor guy?", then he brought out a piece of paper to let me write down my contact information. After almost a year and a half I have never heard back any updates on a Submariner from this place - if you don't sell or have any intention to sell, don't open your door. This is not just about a shopping experience. It's about the trust of a brand. Now I don't care about Rolex watch any more. I wear other brands. read more

My fiancé and I had an amazing experience purchasing wedding bands. Associate Mee Kim-Chavez listened to what we were looking for and helped us make the most important decision. We are so happy with our wedding bands and cannot wait to wear them for the rest of our lives. Thank you! read more

Update: leaving 5 stars specifically for Leo. He is a great, patient person and an incredibly hard worker who doesn't mind me pestering him with texts! He's the reason I'd do my future jewelry shopping at Razny. read more

Razny Jewelers is THE place to go if you're in Chicago. Whether you're in the market for a nice watch or some nice jewelry, Razny has it all. They are authorized dealers for both Rolex and Patek Phillip and have a pretty sweet pre-owned collection as well. Make sure you ask to see Julio! Great guy makes you feel right at home. He is upfront and honest regarding expected wait times for certain watches and doesn't make false promises. If you're on the hunt, Julio is the man for the job. Don't get yourself over to Razny Jewlers today! read more

Razny - 2021 rolex submariner date - Watches Near Me - Chicago, Illinois

My boyfriend and I stopped into Razny to begin our initial search for engagement rings. Thomas was our sales associate and was extremely helpful throughout the entire process. We had little to no knowledge on diamonds, so Thomas taught us everything we needed to know. Thomas was great at understanding what I was looking for. He was not pushy and was very patient for me to find the perfect diamond. We had a few appointments before I was able to find exactly what I was looking for. It was a very fun experience to be involved with and I thank Thomas for that. My now fiancé and I are so happy with our relationship with Thomas and are looking forward to continuing it with future jewelry and watch purchases. I would definitely recommend Razny! read more

Razny - Watches Near Me - Chicago, Illinois

My girlfriend and I stopped by Razny to look at Rolex's for myself, did not plan to look at or buy anything else. We met Kristy there who was straight up awesome. She showed me a bunch of Rolex's, including some special editions. Razny is one of the few Rolex ADs that receives limited editions so that's pretty cool. She was super helpful and also showed a bunch of rings to my girlfriend. We ended up leaving with 3 rings, not cause of Kristy the salesperson but Kristy the person. If you are looking for fine jewelry or watches, I highly recommend you talk to Kristy! read more

Great experience with Razny. Highly recommend them. Kristy provided amazing service, making the experience of acquiring a Rolex timepiece that much more exciting and memorable. Kristy and the Razny team deliver and exceed expectations on all fronts! read more

As a first time Rolex buyer, it was distressing to me to learn that I was walking into the middle of the hottest market for Rolex stainless steel and sport models in the last 30 years. As the watch I desired was one of the highly coveted 2018 GMT Master II Basel releases, my mission was seemingly impossible. My typical visits to authorized dealers in Southern California where I live were met with indifference. Upon inquiring, the response was always, "Sorry, I have nothing to sell you," or, "there's a long waiting list for that model, can't help you." I felt these replies were always given with a subtle subtext of condescension. It was true - I wasn't yet a member of the prestigious "Rolex club," but a sympathetic ear would have gone a long way to making me feel better. All this changed when I visited Razny Jewelers on Oak Street in Chicago. I was in town on a business trip, and decided to try my luck there. I was warmly greeted by a sales associate named Aaron, and he listened as I told him of my struggles in trying to procure my first Rolex - model 126711 CHNR. Though he didn't have one in stock to show or sell me, he took the time to show me similar models in yellow and rose gold to give me a sense of what it would look like. I appreciated his ability to discern that I was a serious buyer through conversation and friendliness. Aaron said there was a possibility my desired watch could be procured for me through special order if I was willing to wait 4 to 6 months. I said this would be no problem, as I felt it was an amazingly short time window given the current state of the market. After confirming with some folks behind the scenes, he called me and told me that Razny could come through as discussed. I quickly paid the deposit, and to my amazement the watch was in my hands in only 3 months - earlier than promised, and the week before Christmas as an added bonus! I couldn't be happier with my purchase, and my Razny experience was top notch from start to finish. Aaron was a trusted partner in making my purchase a reality. Razny's level of service was exceptional, they delivered on their promises, and the lines of communication were always open and transparent. I'll definitely be back to visit on my next trip back to Chicago. read more

Great experience with Razny. Julio provided amazing service and was very knowledgeable. Making the experience so much more exciting and memorable. I highly recommend! read more

The team was super helpful in assisting me with my needs. One member that really stood out to me was Charlie Dolan, who was great on the phone! read more

Thomas Jung is really fantastic, transparent, and needless to say I am very lucky to have met him. He is very attentive to what I want, and remembers me by name every time that I stop by which is very refreshing and makes me feel very special despite being a new-ish client. If I email him asking for something, he responds quickly and professionally. They have a beautiful Du Pont pen selection, and some watches that would make you drool. When I visit, we talk about watches, and you can tell he has a passion which is exciting for a watch nerd like myself... there is a meteorite dial white gold Daytona that really is a piece of art. He is knowledgeable, listens, and takes into account what I am after even if sometimes I am not quite sure how to say it. He is the person I send my friends to, and why I wanted to write this review. I had a special request and had thought about engraving, something not normally carried downtown. He spoke to the buyer about sourcing something that I needed for a last minute Valentine's Day present, and was able to get it done within 2 days which I had maybe worried about. read more

My fiance and I had the most wonderful experience working with Thomas, picking out a perfect wedding band for me. Thomas was kind, patient, professional, and took the time to really get to know what we were looking for. He was so easy to communicate with throughout the entire process, providing prompt replies to any and all questions I had. I couldn't be happier with my wedding band--it is what I have always dreamt about and more! I picked it out at the Wedding Band Event, which was an experience my mom, sister, and I enjoyed very much. Thank you Thomas and Razny Jewelers for making wedding band shopping fun and luxurious! I look forward to finding more pieces with you in the future :) read more

I knew that this year my family and I had several milestones that we wanted to celebrate (push present, and bday gifts). When i visited the store the first person I met was Leo. He was extremely patient with me, he took the time to get to know me and form an idea of what my wife's taste in jewelry. He recently invited me to a store event and we found a bracelet that he felt my wife would like. She absolutely loves the bracelet! Leo is very professional and a straight shooter, he never pressured me to buy, despite all of my questions. Now Leo is helping me find the perfect watch to celebrate this year. Razny is a beautiful store with the best customer service in the city. read more

I had the worst experience with this store. I took 4 watches for battery replacement. Perhaps it was my mistake for taking lower end watches. Service was horribly slow, they returned one watch with a missing pin. read more

Kristy Wu was the best sales person for my grandmother and I. Appreciate the help very much. Be back soon.

The Razny store on Oak Street has some of the rarest and most beautiful watches that I have ever seen in real life. The store presents extremely well and the service was top of the line. I worked with Rebecca, who was both friendly and knowledgeable, to get a new strap for my 5056p. Rebecca was eager to provide information about the watch, brand, and franchise. She made the process easy and enjoyable. I look forward to working with Razny in the future! read more

I've been a customer for several years and continue to patronize the Oak St location even though I've moved to the West Coast. Rolex, Patek, and the style and quality of jewelry resonate with me. Most of all the service and hospitality is incredible! I really appreciate Julio; his communication and attention to detail are top-tier. I also appreciate how genuine and sincere he is. I've had only positive experiences at Razny and enough of them to know I will continue to do business here for years to come. read more

Truly one of the best jewelry stores in the Chicago land area. Always fun to go into. Rebecca is the best sales lady to work with in the downtown store. read more

Razny is a wonderful family owned business. Amazing customer experience. You feel very welcome the moment you step into the store. Leo at Oak Street helped me find the perfect gift for my husband. Absolutely the best and we will definitely be returning soon. read more

I visited the folks at Razny Jewelers on Oak Street in the Gold Coast this past week, and there is just something about their warmth, passion and incredible horological knowledge that sets them apart from all the other Chicago jewelers. Their extensive insight about the watch industry, and their willingness to get to know me as a fellow watch enthusiast, left an indelible impression. Location (Gold Coast): Upon entering the shop, one cannot help but notice the vast array of Patek Philippe watches adorning the left side of the store, and an equally stately assemblage of Rolex watches on the opposite side. It was a watch lovers paradise, with every inch of the store being immaculate and impressive. Additionally, I was surprised to find that the store has three floors: The second floor houses various products, including sophisticated watch winders and safes. But what really impressed me was that it contains two private viewing areas that allow customers to examine watches in total privacy, without having to deal with all the busy activity on the main floor. Both rooms were well furnished and tastefully decorated. It's such a nice touch. Unfortunately, the third floor was closed due to repairs. So, I cannot comment on that. Staff: The team managing the Gold Coast location (Julio Rodriguez and Rebecca Daugherty, in particular) deserve their own review section, because they did nothing but make me feel at home. What's more, it soon became apparent that the entire staff had a thorough and comprehensive knowledge of fine timepieces, and -- despite being an authorized dealer for Patek Philippe and Rolex -- they weren't afraid to discuss other watch brands, which I found totally refreshing. At the same time, I was impressed by their lack of pretense. But what I valued most were the conversations. Even though they didn't have the watch I was looking for during my visit, the Razny team still took the time to get to know me as a person. Never once did I feel pressured into buying something else, nor did they make me feel second-rate. In my observation, this treatment was further reflected in the other customers who walked into the store, many of whom were known to the staff on a first-name basis. Lasting thoughts: Overall, the Razny team is doing something special here in Chicago, and they've done an excellent job building a great community of new and repeat customers. Special credit goes to Julio and Rebecca who define, at least to me, what true customer service is all about. read more

A year later and Razny's Gold Coast, and Kristy Wu specifically, has shot above and beyond what my expectations were. I would be remiss to not also note that seeing and cracking jokes with Officer Reyes is always a part of the experience. I proposed to my now fiancé with a beautiful engagement ring that Kristy helped me design and am in the process of picking out wedding bands. My knowledge of jewelry was completely elementary and Kristy was great about introducing me to Razny's offerings. She even recommended that I take a pic when the ring was ready, which I would have never thought to do - details like that mean a lot! The wedding band process is much easier with my fiancé leading the charge. I have also picked up two Rolexes in the last year. My impression of Razny's for watches still stands - despite being a mainstay authorized dealer for Rolex and Patek in Chicago, the folks at Razny's are straight shooters who treated me the same on my first visit as they treat me now with a few purchases under the belt! read more

My fiancé and I have purchased two Rolex from Razny over the past year. Every sales person we have worked with is incredibly friendly without a hint of pretentious - which is rare when shopping for watches and fine jewelry. They are genuinely excited to help and also have an incredible selection of both watches and diamonds. Can't wait to keep working with them for years to come. read more

Wonderful store with great customer service! Aaron is very knowledgeable and went above and beyond to find exactly what I was looking for. Razny is one of the few watch boutiques where you don't feel pressured/hounded the moment you walk in, which is why I still pop in regularly to see the ever-changing selection. Already eyeing my next piece(s) .... will be popping by as soon as I decide to pull the trigger on the next one. Thanks, Aaron and Razny Jewelers! read more

We were looking at earrings (bday present for our mom) and walked out with the prettiest pair Kristy W. was the one helping us and she is very sweet and helpful in terms of showing us around and help to narrow down the selections of earrings (according to our budget and preference). Would definitely recommend this place if you're looking for fine jewelry or shopping for gift for someone. They have a selection of watches and accessories as well. Ps. Kristy, our mum loved the earrings. Thank you again! read more

My husband had a springbar on his Rolex band/bracelet (the bar that holds the bracelet to the clasp) that fell out and needed to be replaced. He has had his Rolex watch since the 1970s-- a gift for his 21st birthday. Before going to RAZNY, he went all the way down to Sutter's on the recommendation of the Rolex store on Michigan and was very disappointed; Sutter's offered no help and said they were focused on full service overhaul. I guess we understand the business model, but my husband was disappointed and saddened -- and frustrated -- by what seemed to be a lack of concern for the customer, and for a customer who had been dedicated to the product and brand for these many many years......... HE THEN WHEN TO RAZNY!... AND RAZNY WAS FANTASTIC!.... Kristy Dicostanzo, the sales professional, and Matt the Watchmaker could not have been more professional, attentive and customer-focused. This is a high end Oak Street Store -- they did not need to spend all the time they did with my husband -- but they did and showed real care for him and his prized watch. Matt fixed the springbar problem, gave some further unsolicited and valuable advice on watch care, and Kristy did not charge for the service. Please understand, we mention the 'no-charge' to be complete in our facts -- but that is not the main point; while we appreciated not being charged, the main point here is the amazing care and service that RAZNY, Kristy and Matt showed my husband. RAZNY also does everything it can to make the customer experience comfortable and enjoyable. When he arrived, he was formally greeted, offered cool water and a place to sit and relax. This was a wonderful experience all around, and we recommend you give RAZNY a visit. read more

The clasp on my Rolex had become so loose that it kept opening when I would remove jackets and sweaters -- not good. While on a walk around our neighborhood my husband spotted the Rolex signage outside of Razny Jewelers and suggested we see if they might tighten my clasp. We were very pleasantly surprised when not only did Aaron tighten my clasp on the spot but then informed us there would be no charge. Wow! We highly recommend anyone looking to purchase a Rolex or simply have one "tuned-up" stop in Razny Jewelers on Oak Street. A very positive experience. Thank you Aaron Whitmer. read more

I've had great experiences shopping here. Kristy is always helpful and patient with my requests and questions. My cousin got her first timepiece from here and was extremely happy with the experience. read more