I stopped here to get a watch battery replaced. I'd never been to this store before and have always wanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service. read more

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Always Professional and Knowledgeable!! I've been there several times, always satisfied with the service. K.T. read more

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I felt like I was bothering the young man who waited on me. read more

This is the best clock and watch repair business I have found. Other so-called 5-star services don't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward. read more

Recently purchased a Breitling B1, and unfortunately, upon arrival, the battery had died, and the bezel was not working properly. I've taken watches to fast fix repair shops before and unfortunately, those individuals don't necessarily handle your watches with care in this case they got the watch up and running they were able to switch out the battery appropriately. Will for sure be back in the future! read more

Chicago Clock Company - Watches Near Me - Palatine, Illinois

I have had several watch batteries replaced. My husband had his grandmother's watch refurbished here (50+ year old watch). Everything we have done has been done with perfection. Love this place and the fact that it has been around for a long time. They are efficient, friendly and fun to work with. read more

I have two watches with identical Sellita SW200 calibers in them. Both were running about +12 to +15 seconds per day. I took the first one in, got it back about 10 minutes later, was charged $0, and now it runs about +2 seconds per day. I took the second one in, they held onto it for over a week for some reason, I was charged $40, and it has gained +5 seconds in the last week since I picked it up. I don't know why it took so long to dial in the second one versus the first one for identical calibers; I don't know why I was charged $0 for the first one and $40 for the second one, which is kind of steep for basic calibration... but if that $40 gets me +/- 1 sec/day accuracy for an off-the-shelf Sellita caliber, I'll gladly pay it whether or not I was incentivized by the courtesy tuning of the first watch. UPDATE: After a month of continuous wear since I got the latter watch back, it was off by only two seconds before I finally swapped it off my wrist for a different watch. Part of that was friction management (I rested it face-up overnight if it was running slow and crown-up if it was running fast), part of it owes to an unusually accurate specimen of this particular caliber... and much of it owes to the watchmaker at this place who was able to regulate it to such a slender tolerance. read more

I have a refurbished antique school clock that I love. The last guy who worked on it did a haphazard job. It never worked correctly and the motor in the back was loosely mounted. I drive past this business on Rand Rd. almost every day but never knew they did repairs. When I saw one of their ads advertising this service, I brought the clock right in. The gentleman at the desk examined the clock and said with a new movement it would be like new again. I asked if the new motor would be attached more securely and he said, "We don't do work like this here." After a week I received a call and the clock has never run better and the motor is on tight. These guys know what they are doing and I recommend them highly. You'll also have fun looking at all the different clocks in their showroom! read more

Chicago Clock Company - Watches Near Me - Palatine, Illinois

I have a vintage electric clock that was over 70 years old and decided it had had enough and just stopped working. Since the small motors are no longer produced, my only option was to convert it to battery. Two clock shops said it could not be repaired. I took it in to Chicago Clock Co in Palatine and Skyler took a look at it and told me he could turn it into a battery clock. It only took him 6 days and the results were fantastic. We couldn't be happier that he saved our little clock for us. Recommended 5 Star. read more

Chicago Clock Company - Vintage clock - Watches Near Me - Palatine, Illinois

Amazing helpful and knowledgeable, always get a call back which has been often because my watch is 52 years old so off the shelf parts are not available but they found them anyway - great job . read more

My grandfather clock, which I have had for 44 years, sudddenly stopped working accurately. I called this company, and Ryan came out to assess the problem. Within a short time, the clock was keeping time and chiming accurately. I appreciated Ryan's skill at assessing and correcting the problem, and I'm grateful every time I hear the clock chime. read more

I took 6 watches in, one needed a battery, another just needed the watch band fitted for my wrist. To my surprise the other 4 watches didn't need any repair. It was explained to me that self winding watches need to be worn more often than I was doing, and to just work them in more often! Finally my old dad's watch that I have is just a wind up watch, and he set the time, wound it and it works fine. Final cost was only $36.00 (amazing, cuz I expected extensive and costly repairs). Two of the nicest and most honest guys ever. This is the place to go too! read more

Quick, expert and reasonably priced conversion of an old clock to a battery powered movement. They do a great job, and know their stuff.

Great service, great price, I highly recommend this business! I had three watches that needed batteries and it was taken care of quickly.

I had a technician that came over. Take a look, spray my clock and gave me an estimate of $1300. Told me that I have to wait eight months for repair, not even knowing what is a problem. I'm very disappointed with the service that they provide. read more

Using their service for the last 15 years. Always quick and straightforward estimate, and timely fix/repair.

Awesome awesome place..... Came in on a Saturday to get my watch battery replaced, no appointment needed, it literally took less than five minutes and boom done. Customer service was great, super friendly, fast and my watch working like I was expecting. Price is very reasonable. Nice store to also purchase for home clocks, some selection of watches as well. I recommend. read more

Fastest 4x watch battery change experience in the (North)West... burbs. Went in about 5:45pm and was out by 6pm. The wait didn't seem too long as there is a lot of interesting things to look at around the shop... Galileo thermometers... new one on me. Secret was they had 2 people working on them simultaneously. read more

Chicago Clock Company - Neat Clocks - Watches Near Me - Palatine, Illinois

Had a Tissot watch battery replaced there, excellent service and very affordable. I highly recommend them.

I''m afraid I have to agree with Stephen S. I took my Atmos clock in for a repair estimate. After the tech looked at it, I was told it would cost $1,000 to repair. My wife and I were not prepared to spend this amount of money so I thanked them and left the store. When I told them my decision, the clerk refused to even speak to me. When I got the clock home, on a whim I checked youtube and found a three minute video that made several suggestions on what I might do to get the clock working again. I followed the instructions and, lo and behold, I got it working again. Two days later, it is still keeping perfect time. I feel they were trying to take advantage of my ignorance to the tune of $1,000. As Stephen S. said: SHAMEFUL. read more

Stopped by this Old, Long time business to have them look at 2 clocks that needed repairing. Fixed both clocks while I waited. The man knew exactly what was wrong and fixed it on the spot while I waited. Repair costs were reasonable and the clerk friendly and eager to help me. Good to know that there are still these kinds of old fashioned businesses around. I WILL DEFINITELY BE BACK! read more

Answered my request over yelp right away, I went next day to the shop. Clock was fixed while I waited. Highly recommend this shop and will definitely return when needing their services. read more

Very reasonable prices for a watch battery replacement and they finished really fast while I waited. And my son loved the cat clocks on the wall! read more

Fastest battery change on the planet and a very reasonable price. I had 3 watch batteries replaced and was in and out in ten minutes.

Omg I am soooooooo happy with the service on my clocks. He was very professional and the service was very quick. I will for sure go back!

Exceptionally pleased with the personalized customer service provided by this company and more specifically, Mike in repairs. I relocated to Mexico and in the move a Grandfather's clock chime block was broken. Even though the company does not sell parts, they made an exception for me and ordered a replacement chime block for me to pick-up during a brief trip to Chicago. It took a few e-mails with photos, but it was ready and waiting for me in their Oakbrook location. Thank you to Mike for making this possible! read more

Always a good sign when a business tells you "don't mess with it" rather than trying to pocket a service fee. We need more ethical businesses like this these days. Will definitely contact them when we have an issue. read more

I've lived in the area forever, but never really had a reason to stop in. You see, I'm a bachelor, and my ilk don't have need for fancy clocks. Until we buy one and it breaks. OK, OK, I bought it at another store. But now that I am aware of their selection, I will definitely stop there first when the next purchase comes up. As for the repair, the price was fair, and six weeks later, the clock keeps better time than when I bought it. I would definitely recommend Chicago Clock Company for repairs. read more

Makes me so sad to write a review like this! I work retail myself and know how this affects business. But I also feel we need to be honest and fair. I went into the store on Friday with a clock I dearly love. Needed a new mechanism. Thought it would be about $50. The mechanism is 9.99 on Amazon. The employee told me they had to adjust the hands snd do a few other things but the cost would be $150, and three weeks to fix! Thought that sounded crazy. I went on line and got the part ordered. It came last night. I removed the hands, no tools required, then unscrewed ONE hex nut and the whole thing came apart. Put the new part on attached the nut replaced the hands put the battery in and hung the clock back up! Whole project took 6 minutes including unpacking the new part! I of course am not including the 5.14 minutes of the video I watched on u tube! Took me longer to order the part and write this then to fix the clock! SHAMEFUL service. Hopefully they will see this and be more fair on pricing in the future! Super glad I did it myself. Saved time and money. read more

The Chicago Clock Company is s the best spot to get your time pieces fixed. I don't trust myself to get the correct batteries (or even know how to open my dang watch), and I loved it when a fun, spunky girl helped me out! Becky knew what I needed immediately, and we chatted a bit. I think I am going to bring my grandmother's miniature clocks there to bring them back to life. read more

Great service, Becky did not charge me for a straightforward repair, same day. Will recommend and return

Skylar quickly fixed my two wall clocks! One had hands that kept coming loose; he showed me how to take the mechanism apart and tighten it. The other had just had the battery replaced which had not gotten it going again; he made a quick adjustment and it was good to go. Friendly, professional, helpful service. Thanks, Skylar and Chicago Clock Company. read more

I stopped here on a whim to see if they could fix a watch I have been having trouble keeping alive. The gal who helped me, Becky, was very helpful and confident she could solve the problem. Bad battery. I will for sure be back, next time with an old wall clock that hasnt worked in years. Thanks Becky and Chicago Clock! read more

I visited this store to see how much a repair would cost to fix a wall clock bought at art fair. Skylar took a look, went in back for 2 minutes and came out with it fixed. He only charged me for the battery!!! Great customer service with a smile! I am so happy I went there. read more

This company is phenomenal! They have a great selection and the staff really know their stuff. Becky repaired an antique watch for me and had it running like new. I can't recommend it highly enough. read more

My son and I took his watch in for repair. After checking the battery it was discovered that a part in the face had fallen off and was stuck beneath the second hand preventing the watch from functioning. After about 15 minutes they had repaired the watch and told us there was no charge. We are very appreciative of this level of customer service and my son is happy that his grandfathers watch that he wears is working again. Thank you very much! read more

Not only do you have beautiful clocks but a great friendly customer service and fun spirit! Thank you also for playing with us at the Halloween Techno Zombie Geo cache Hunt...The players voted for you as #1 for scariest and funnest. "Why are there no nines on your clock?! See the Pyscho Rythmn Clown! Peace Happy Holidays read more

I needed a good watch and i didn't want to bend and get an fitbit or smart watch. I needed something cute for work. I went in there because i have driven by a million times. There was this nice girl there named Becky. She has nice sense of style and helped me pick out something i really liked. read more

I have a Seiko wall clock - just love it, with the zodiac designs on it and it plays 5 different tunes every hour. Recently, the batteries died and I changed then and then it didn't work. I was devastated. I took my clock in and when I had changed one of the batteries, I inadvertently lifted the metal part the battery should sit on and that was all. They fixed it immediately and now I have my clock back up on the all and it's playing the songs every hour. read more

I must say the Chicago clock company really has knowledgeable employees. The little gal Becky was the friendliest and most helpful of all of the employees. She knew exactly what needed to be fixed on my Rolex and had it back to me in no time. I'll be back because of Becky Johnson that's for sure!!!! read more