Do not give them your business…read more I was excited when I purchased a ring here and got some repairs done and experienced great service from Diane. I figured I would give them my business when I needed to get appraisals done on all of my jewelry. That's when my first interaction occurred with the owner Brian. Working in Retail as an executive for 15+ years myself, I'm experience in great, good, mediocre, and abysmal service. When the appraisal for my wedding ring and Rolex came back 30% lower than the appraisals from the place I originally purchased them at, I called to inquire. He spoke to me like I was ignorant and talked in circles about how he did me a favor by low-balling the appraisal. I found him to be incredibly untrustworthy, demeaning, not truthful, and someone I would not encourage giving your hard-earned dollars to. It will spoil a lovey experience like buying jewelry.

My husband and I live in Barrington and want to support local businesses in our area. We decided…read moreto have my wedding ring sized at Long & Company. We spoke with the salesman and he quoted us "around two hundred dollars". We thought that was more than fair of a price. When we went to pick up the ring we were very satisfied with the work, but our bill was $595.00. Almost three times the estimated price is ridiculous.

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

The people that own the business are the best. Very friendly and do a great job. Thank you for the…read moreexcellent service.

I wish I could give more than 5 stars. My wife lost a name pendant years ago and Bob (the owner)…read morewas able to make one "close enough" (exact would have run well over $2,000). At his suggestion, despite me wanting it to be a surprise anniversary gift, I brought my wife in to help get it to her liking. GREAT suggestion (sort of). Although she loves the piece, she then wanted another necklace as well as falling in love with a few other sets of ear rings (in addition to the set she loves that I got on my first trip in). Bob is good at spending his customer's money :) haha. He is great to work with and has a lot of unique items. HIGHLY recommended.

Really pretty and simple jewelry with a fine watch selection located in the historical ice house…read moremall. The owner is a jewelerist who has been making jewelry for years, with quick and efficient jewelry repair service. Great place to pick up a gift for the wife, girlfriend, sister, or friend for a reasonable price.

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Second review for Arthur and 1 month late-- he is amazing!!! I cried and hugged him when I picked…read moreup my "new" engagement ring. I had my grandmother's wedding band that (due to age) had fallen apart. I asked Arthur to design a ring using my engagement diamond and use the baguettes from her ring. Totally trusting that he'd create something amazing- he exceeded my expectation and I left with a ring that has received several compliments! Do not hesitate to give him the opportunity to give you an amazing experience!

Very nice place. Very knowledgeable and helpful. Fixed all my jewelry and very go rates.read more

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

My family has worked with MJ Miller for years. Most recently I brought in a ring to be resized, I…read morewas told it may take several weeks, 3 days later I received a call it was ready for pick up! Great customer service, beautiful jewelry and they support 45! Thank you MJ Miller for all your hard work and dedication, I am privileged to be able to be your customer. Ps. To the lady below me complaining about no masks-- get a hobby, this is America. If you don't like a private jeweler's practices take your business elsewhere. God bless the people who stand up for individual freedom and choice and don't fall for all the liberal lies.

Super nice, fair, knowledgeable, and easy to deal with, very polite and respectful, they know their…read morestuff.

I'd been meaning to visit for a while (I live nowhere nearby) and wish I'd come earlier. As shown…read morein the photos others have posted, they have huge selection. I was there during a sidewalk sale, and they had $2 costume jewelry out front; a seasonal red/white/blue display, and vintage purses / hats in addition to jewelry. Jewelry is arranged by type; there's a large selection of pearls; dozens of cameos; and, when I was there, a large display of Bakelite and other vintage plastic bangles (with a magazine article on how not all vintage plastic jewelry is Bakelite). Some southwest/turquoise; a bunch of diamonds; lots of colored stones; and even some enamel pieces. If you don't see what you're looking for, ask; I wanted to see amber and they brought out a bunch, and they also had additional mourning jewelry in the back. The people serving me were very helpful, finding bracelets in my size, helping with tricky catches, etc. and they knew their stuff (what era jewelry was from; no, we don't have jet but we have bog oak...). Several customers were obviously regulars; one approached me out of nowhere to tell me how good the staff were to deal with. Prices are very reasonable; I was very pleased with the vast selection, spent less on a couple of pieces than I expected, and went home with some treasures. This is on the main street right next to the Catlow theater; there is street parking and 1 hour and 3 hour unmetered parking a block away at the Jewel.

Found this local shop to size some watches my grandmother had left me, and Bob was just so helpful!…read moreHe was super quick but meticulous about his work, and we had a very pleasant conversation! This is the type of establishment I'm going to tell my future kids about, absolutely would recommend !

Wow! This is a shop local business that couldn't have been nicer. My 88 year old mom found a…read morenecklace she loved but it was in knots and needed a cleaning. I went into Monson to inquire on whether they could help. The gal at the counter said absolutely. She said we'll get the knots out and clean it for you. I asked if I could pay right then so I could quickly "grab it" when it was ready. She said.....there's no charge. I said, I insist on paying. She refused and another gentleman came over and said absolutely not. I was shocked!! But in such a "wow, this is crazy" way. There were 3 employees in the store. Maybe all owners. And ALL so kind, welcoming and willing to help. If you have ANY jewelry needs, you should definitely check Monson out. I learned afterwards that they reset my sister's wedding ring and she had nothing but great things to say too. And her ring/setting is beautiful. Thank you, Monson! From me and my mom.