Wonderful little jewelry shop located in a beautiful little mall. I had the pleasure of getting my…read moreex fiancé's ring done there for a custom center stone placement and I couldn't have been more pleased with the work and the service. The owner, bob, whom I met there was a pleasure to talk to and was very knowledgable. And the timing was great. He said it was going to be done on a certain day and sure enough he didn't let down. Highly recommend going to see his custom work as well.

I wish I could give more than 5 stars. My wife lost a name pendant years ago and Bob (the owner)…read morewas able to make one "close enough" (exact would have run well over $2,000). At his suggestion, despite me wanting it to be a surprise anniversary gift, I brought my wife in to help get it to her liking. GREAT suggestion (sort of). Although she loves the piece, she then wanted another necklace as well as falling in love with a few other sets of ear rings (in addition to the set she loves that I got on my first trip in). Bob is good at spending his customer's money :) haha. He is great to work with and has a lot of unique items. HIGHLY recommended.

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my…read morefather's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

We are so impressed and pleased with the level of service we received at Arthur's Jewelry. I was on…read morethe hunt for a very specific wedding band. I knew exactly what I wanted, but we had been to a number of jewelers who told me it simply wasn't possible. I'm glad that I visited Arthur before I gave up my search. He took the time to sit down with my (now) husband and me and talk us through our options. Unlike the other jewelers, who told me that I would never be able to get what I wanted, Arthur actually gave us 2-3 different ways we could accomplish our exact goal! I was so thrilled to have found someone who could make it happen. Arthur was friendly, professional, straightforward, and worked hard to make sure that we were happy with the ring. He was able to use the gold from my mother's original wedding band to make my wedding band, which was also super important to me! I cannot say enough positive things about Arthur and would highly recommend Arthur's Jewelry to anyone looking for high quality, personalized service!

Second review for Arthur and 1 month late-- he is amazing!!! I cried and hugged him when I picked…read moreup my "new" engagement ring. I had my grandmother's wedding band that (due to age) had fallen apart. I asked Arthur to design a ring using my engagement diamond and use the baguettes from her ring. Totally trusting that he'd create something amazing- he exceeded my expectation and I left with a ring that has received several compliments! Do not hesitate to give him the opportunity to give you an amazing experience!

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

The owner is not a nice person. I was there waiting for him to be done with another customer…read more Waiting and waiting no problem. But when they take the person who just walk in the door. Help them after I had been waiting 20min. When asked he said to me "I have only two hands". I will never go back. He was closer but from now on. I found a man off Kirchoff super nice and easy to talk to.

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

You heard their ads, saying they give you the most, but don't buy it !…read moreWent there to sell a gold ring and was low balled. How do you think they can afford to be in their high rent district location in Barrington. I won't say don't go there....but if you do, use them the way they try to use you. Get their price on what is essentially, bidding for your old gold and take that as your base price. Then go elsewhere...you will probably do better...I know I did....got about 20% more for my ring ! You might not get a huge amount more, but you will feel better about your experience and your transaction. Be patient and good luck in your efforts.

This is the best place for watch repairs. They do effective repairs for a fair price, all in a…read morequick timeframe. Excellent customer service as well. Good people conducting good business. Lifelong customer

The people that own the business are the best. Very friendly and do a great job. Thank you for the…read moreexcellent service.

I needed a clasp replaced on a necklace. Bob was amazing he was able to replace the clasp quickly…read moreon that same day. All for an extremely reasonable price. This was important to me as I had planned on wearing the necklace on a trip out of town in two days, and was fretting that it wouldn't be ready to go with me. Kudo's to his fast work and they could not have been nicer in helping me.

Found this local shop to size some watches my grandmother had left me, and Bob was just so helpful!…read moreHe was super quick but meticulous about his work, and we had a very pleasant conversation! This is the type of establishment I'm going to tell my future kids about, absolutely would recommend !

Beautiful clocks. Went in for battery replacement. Quick, friendly service & reasonable too! Would…read morehighly recommend!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

I have a 40 year old Seiko Seamaster which I sent to Watch Repair USA for a repair quote. The quote…read morewas $800 which I authorized and waited to hear from them on the repair progress. After three weeks or so I contacted them inquiring about the repair, I was told the technician was still working on my watch. I finally received my repaired watch, it seemed to be working fine but a month prior to the 12 month warranty expiring the watch stopped working. I contacted Watch Repair USA and spoke with Sandra who was most helpful, I sent the watch back to them for repair. They returned my watch to me in a working condition BUT two month later it stopped working AGAIN. Once more I contacted Sandra who informed me that the repair warranty had expired but if I wanted to send it back for further repairs they would be happy to fix it. I am totally pissed off, after paying $800 I expected my "Repaired" watch to be in good working order for a long time but that was not to be. So I am left with a watch which is not working and will have to pay a further repair bill.

I would rate this company as a total scam! I sent my…read morehusband's expensive watch to be repaired. After about 5 different calls and emails every week when I saw 2 months passed and nothing from them, I finally got a response from a csr saying it was in the shop and the technician wanted to know if I wanted a quote to service the watch. I already paid over 200 dollars for a tiny winding screw that fell off. only got a response after I threatened to send my claim through a consumer protection agency. After several months I received the watch with the seconds hand floating inside the cover and it not working. Please do not waste your money with this outfit, total scammers I believe. I wish I had read reviews before I sent my money to these people.

With a medley of about 4-5 Jewelry stores within a 1/3 mile radius in all directions, this business…read moreneeds something to really let it stick out. And it does. First off, and probably most importantly for them, and maybe you, is its location. Right at the corner of one of the busiest intersections in more private roads. Downtown Barrington is a hotspot for small business, and Long & Co. most likely stands out the most due to its presence and locale. Second, would probably be the people inside. A bit of a personal backdrop that keeps me coming back: A large coach bus hit my Mom's car that was parked in front of the antique store next door. The owner of Long & Co. immediately jumped out of the store and chased the coach bus down until it stopped all while writing down its license plate number. The whole ordeal was suppressed because of him, really. His generosity can also be reflected in his business structure. After eyeing a gorgeous Bulova Accutron in the store, he gave me a great discount that allowed me to jump on it immediately. All the employees are warm, modest, and know what they're talking about, most importantly. From their watch selection to their Jewelry, but their selection, is primarily where they lose the last star. It can be seen as fairly limited, especially the time-piece collection which consists of Bulova and Victorinox. However, their pre-owned selection yields some VERY interesting pieces. The typical Rolex Oyster Perpetual Datejust of course, but as of recent, A 1980s Audemars Piguet and Piaget and Cyclos. Top tier names that are actually fairly difficult to find in a Suburban setting, especially the latter. Their other jewelry is top notch, of course, and with a solid history, Long & Co. is an excellent venue to purchase from among the other competition. These people take care of their customers, and for sure want them to know it, and its good to find an institution that authentically knows about the details of what they're selling.

Do not give them your business…read more I was excited when I purchased a ring here and got some repairs done and experienced great service from Diane. I figured I would give them my business when I needed to get appraisals done on all of my jewelry. That's when my first interaction occurred with the owner Brian. Working in Retail as an executive for 15+ years myself, I'm experience in great, good, mediocre, and abysmal service. When the appraisal for my wedding ring and Rolex came back 30% lower than the appraisals from the place I originally purchased them at, I called to inquire. He spoke to me like I was ignorant and talked in circles about how he did me a favor by low-balling the appraisal. I found him to be incredibly untrustworthy, demeaning, not truthful, and someone I would not encourage giving your hard-earned dollars to. It will spoil a lovey experience like buying jewelry.