What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Second review for Arthur and 1 month late-- he is amazing!!! I cried and hugged him when I picked…read moreup my "new" engagement ring. I had my grandmother's wedding band that (due to age) had fallen apart. I asked Arthur to design a ring using my engagement diamond and use the baguettes from her ring. Totally trusting that he'd create something amazing- he exceeded my expectation and I left with a ring that has received several compliments! Do not hesitate to give him the opportunity to give you an amazing experience!

Very nice place. Very knowledgeable and helpful. Fixed all my jewelry and very go rates.read more

I'd been meaning to visit for a while (I live nowhere nearby) and wish I'd come earlier. As shown…read morein the photos others have posted, they have huge selection. I was there during a sidewalk sale, and they had $2 costume jewelry out front; a seasonal red/white/blue display, and vintage purses / hats in addition to jewelry. Jewelry is arranged by type; there's a large selection of pearls; dozens of cameos; and, when I was there, a large display of Bakelite and other vintage plastic bangles (with a magazine article on how not all vintage plastic jewelry is Bakelite). Some southwest/turquoise; a bunch of diamonds; lots of colored stones; and even some enamel pieces. If you don't see what you're looking for, ask; I wanted to see amber and they brought out a bunch, and they also had additional mourning jewelry in the back. The people serving me were very helpful, finding bracelets in my size, helping with tricky catches, etc. and they knew their stuff (what era jewelry was from; no, we don't have jet but we have bog oak...). Several customers were obviously regulars; one approached me out of nowhere to tell me how good the staff were to deal with. Prices are very reasonable; I was very pleased with the vast selection, spent less on a couple of pieces than I expected, and went home with some treasures. This is on the main street right next to the Catlow theater; there is street parking and 1 hour and 3 hour unmetered parking a block away at the Jewel.

EVERYTHING new location. Easy to park. Quickly repaired my necklace reasonable cost. Owner is very…read morepleasant

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

Do not give them your business…read more I was excited when I purchased a ring here and got some repairs done and experienced great service from Diane. I figured I would give them my business when I needed to get appraisals done on all of my jewelry. That's when my first interaction occurred with the owner Brian. Working in Retail as an executive for 15+ years myself, I'm experience in great, good, mediocre, and abysmal service. When the appraisal for my wedding ring and Rolex came back 30% lower than the appraisals from the place I originally purchased them at, I called to inquire. He spoke to me like I was ignorant and talked in circles about how he did me a favor by low-balling the appraisal. I found him to be incredibly untrustworthy, demeaning, not truthful, and someone I would not encourage giving your hard-earned dollars to. It will spoil a lovey experience like buying jewelry.

My husband and I live in Barrington and want to support local businesses in our area. We decided…read moreto have my wedding ring sized at Long & Company. We spoke with the salesman and he quoted us "around two hundred dollars". We thought that was more than fair of a price. When we went to pick up the ring we were very satisfied with the work, but our bill was $595.00. Almost three times the estimated price is ridiculous.

After lunch, my friend and I decided to come check out some watches. The location is a stand alone…read moreand easy to get to. You are greeting by a security officer and he was really friendly. We were greeting by a nice lady and offered us a drink while we shopped. I got sparkling water and my buddy got a coffee. They only sell 2 watch brands here: Tudor and Rolex. We quickly looked at the Tudor area but the sales staff was busy so we headed over to the Rolex area. We were helped immediately from a sales staff member and we were shown a couple watches. We asked what they had in stock and they only had a few lady pieces and had 1 DateJust in stock which is what I was looking for but it was the Bright Blue and I really want the Mint Green. Do I just get it or get what I want? I decided to get and wait for exactly what I want. It was so hard to pass up but don't just settle. We made our way to the Tudor area and I looked at the Black Bay Chrono which was impressive. After trying this on and feeling the watch, I have quickly added to my list of a future watch to purchase. I love the fact the staff is nice and answered all of our questions. They were not trying us to convince us to make a purchase. Even when I was waffling on the DateJust, the sales person agreed, get what you want and don't settle. I'll stop buy to check on their stock. And when I want to buy the Tudor, I'll come visit to make a purchase.

The best Rolex AD I've been to. Was welcomed by Cassandra and she was very personable, funny, and…read moreknowledgeable. Most of the other Jewelers I've been to that carried Rolex were not very friendly, and dare I say, snobby. This location was recently opened and was beautiful and clean. The whole 9 yards. They told me they also do in house Rolex servicing with lvl. 60 certified watchmakers, so I won't have to send my watches all over the place to get them fixed up. I'm very impressed. I'm not Mr. Moneybags by any means but they treated me with respect and kindness. I did not get the vibe I get from other jewelers who always try to get you to buy random shit to buy the thing you want. They have earned my respect, and when the time comes, I want to do business with them.

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Wow! This is a shop local business that couldn't have been nicer. My 88 year old mom found a…read morenecklace she loved but it was in knots and needed a cleaning. I went into Monson to inquire on whether they could help. The gal at the counter said absolutely. She said we'll get the knots out and clean it for you. I asked if I could pay right then so I could quickly "grab it" when it was ready. She said.....there's no charge. I said, I insist on paying. She refused and another gentleman came over and said absolutely not. I was shocked!! But in such a "wow, this is crazy" way. There were 3 employees in the store. Maybe all owners. And ALL so kind, welcoming and willing to help. If you have ANY jewelry needs, you should definitely check Monson out. I learned afterwards that they reset my sister's wedding ring and she had nothing but great things to say too. And her ring/setting is beautiful. Thank you, Monson! From me and my mom.

Found this local shop to size some watches my grandmother had left me, and Bob was just so helpful!…read moreHe was super quick but meticulous about his work, and we had a very pleasant conversation! This is the type of establishment I'm going to tell my future kids about, absolutely would recommend !

Juan was so helpful in giving me a detailed valuation on some jewelry that I am gifting to my…read morerelatives. I called first and he said come right in and it took him about 20 minutes to evaluate 2 diamond rings while I watched and waited. His charge was minimal and I appreciated how he paid attention to detail. Would highly recommend! Thanks Juan.

Super impressed! I shopped around, starting and ending with Lake Zurich Jewelers and they knocked…read moreit out of the park. I went here for my wife's engagement ring and was so happy with the quality and customer service that I also purchased two wedding bands, and a pendant/necklace. Each item was completely custom. We were working with a tight deadline a couple of times and they delivered each time. A big thank you to Juan Sr., Juan and Carlos for working with me through this very special purchase. An overall great experience. Real jewelers. Real people. Real quality,

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

Outstanding experience here. I purchased an engagement ring and was impressed by the helpfulness of…read moreboth Hunter and Marc. Marc went out of his way to walk me through the process of choosing the best diamond to helping with the design. He was very knowledgeable and made me feel comfortable spending my money here...couldn't be more pleased with the results.