You were able to duplicate the wedding set I wanted and it turned out perfectly! Thank you Mike!…read more April S

What a joke, I only went there because my mother liked him. We went there to get our weding rings…read moreand thought we picked something good at a fair price! Ha!! Traded in the original bridal set for a 'Better" ring, the center stone had a huge flaw so asked him to replace it and raise the center stone. Picked it up way later than promised and didnt even get a phone call to let us know it was ready. Later after going to Dalzell in Crystal lake found out that not only was the stone replaced with a bad one it wasnt even close to what the first ring was worth! I do NOT recommend this place even to my worst enemy!!!! They are never open when they are suposed to be and if you want to talk to a Jewler good luck, Randy is never in!

Both Laura and her husband Andy have made our buying experience a joy. Our first purchase was 5…read moreyears ago...they helped my now husband and I to special design my wedding ring. I had an image and they fulfilled our wishes. I love my wedding ring and have received many compliments. We've bought several pieces of jewelry since and they are all special. We highly recommend them as a personal jeweler. Janine & Tom Gross

I had lost the center stone to my engagement ring - a true heartbreak as I (unfortunately) did not…read morehave it insured and it was not a common cut. I was lucky it has lasted 8 years with no issues, but alas, this happened. I asked for recommendations on a local jeweler and Laura's name came up a few times, as well as being incredibly conveniently located (5 minutes from home!). I called for an appointment and scheduling was easy. For my appointment, I came in and was greeted warmly, and then she got to work. I was BLOWN AWAY by her expertise, as well as her catching 2 smaller diamonds on my band and halo missing. I had planned on "shopping around" and getting quotes, but after just 5 minutes, I knew there was no way I would find anything better. Due to the cut of my diamond, she needed to get some different sizes in and I knew this would take some time. When the first batch wasn't right, she had new ones overnighted so I wouldn't have to wait longer. The second batch was beautiful, and I even upgraded my center diamond. Off it was whisked to get fixed and when I got the call it was ready, I wasted absolutely NO TIME getting to the store to pick it up. Upon pickup, I felt like I had just gotten engaged all over again. I could not stop staring at it, and needed my husband to drive home so I could continue staring at it in the sun. It was beautiful work, and I was so pleased with the results. I found that the pricing to replace my diamonds and get my ring fixed was very reasonable compared to my research online, as well as the timeline to have everything taken care of. The personal touch was absolutely wonderful, and meeting the family was a huge plus, too! Highly recommend!!

5 plus stars!! Amazing talent this man has! He fixed my rings and made them beautiful again!read more

Keehn's Jewelry store came thru with a repair for a friend that another store couldn't fix. Ken was…read morea great help. They are watch experts have been doing business with Ken and his shop for over 10 years

Custom designed a wedding band with the staff. It has been a wonderful experience--professional,…read morepersonal, and ensuring the experience has been super positive

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

I sent my necklace in to be serviced when the clasp broke. They insisted on replacing the whole…read morepiece that connected to the chain instead of just putting a new clasp on. They definitely cheaply "fixed" it because it's been a few months and the whole new piece they insisted on replacing already broke off. I hadn't got a protection plan because I had never had any other issues with my jewelry before. Had I known how cheaply they would've done the fix I would've gone elsewhere.

I went in tonight looking for a bracelet for my daughter. After picking a few I found the perfect…read moreone. It was a holiday sale the sign read right below the bracelet. The man who was very nice was checking me out and I gave him my phone number etc. then all of a sudden he tells me it's no longer on sale. It proceeded to tell me he couldn't do anything about the price. So why was the holiday sale sign still posted with the bracelets skew #. I'm my mind they should have honored that price. Anyways I walked away and bought elsewhere . I was truly disappointed I really loved the bracelet I planned on buying.

I usually don't put a lot of stock in reviews either positive or negative because the negative…read morereviews are usually the competition of the business being reviewed, and its hard tell if the positive ones are real or not. I can tell you first hand, when it comes to this store the positive reviews are real. The one negative reviewer who in his post seems to know all the ins and outs jewelry business, like what machines are used to evaluate coins, and what the price of platinum is. Who really knows the price of platinum and palladium besides someone in the business. Gold and Silver yes, but platinum palladium? What also doesn't make a lot of sense is if you have 48K worth of coins, like he claims, wouldn't it make more sense to sell it to another collector or at a coin show to get as much as possible. This makes me very skeptical of the negative review left by Jeff S. and makes me believe the review was left by a competitor or a jackass. What I do know, is I went to 3 different stores to get coins evaluated that my father left to me recently when he passed away in October. This store was the last store of the 3 I went to and they gave me the most money for my coins of the 3 stores. In my opinion the difference was pretty significant. I was very happy and realized that the other 2 stores were basically taking advantage of me. After the deal was completed and I had been paid I asked the the owner Bert I believe his name is and his assistant Jon, why the 3 appraisals from the 3 different shops were of so drastically different for the same items. They explained to me that he could not speak for other shops but in their shop they give the best possible price on items to keep their inventory full and they do not have high margins on items they buy and sell. They keeps the doors open by doing high volume and repeat customers. Well guys you earned a new customer, I will be back for that Rolex one of these days. Thank you for being fair and not taking advantage of me. God Bless, and Happy Holidays. Paul Tyler

What a great experience with Albert. His store is open until 7 on week nights so I was able to go…read moreafter work to sell some coins and have jewelry appraised. The price I was given on the spot was very fair. Albert looked at my jewelry, tested it and even had it reevaluated to make sure his appraisal was honest. He then gave me options regarding the jewelry I brought to him, both of which were no pressure. Good pricing and honesty is hard to find when it comes to buying, selling and appraisals. Also, I would recommend coming to check out the diamond ring selection. They're stunning and custom designs can also be made.

Even though they could not fix my logos caviar bracelets they were so kind and helpful. I will go…read moreback for all my jewelry needs and I have a lot. Moving to a new area means I need to find great businesses for my future needs. Nelson's Jewelers has been added to my trusted businesses!!

Nelson's Jewelry is located in the heart of Crystal Lake and has a phenomenal staff that are very…read morepersonable and kind, I highly recommend this store to anyone who wants to buy natural gemstones set in precious metals. They offer a variety of each type of gemstones and customization to fit whatever your needs might be ! It's always a great time talking gemstones and viewing their jewelry!

I went to Patrick's new location and I was so glad to see this business still thriving…read more Patrick is a true artist and should be treated as such . You get what you pay for. Friendly service and with jewelry you want to put your trust in an artist who lives and breathes jewelry. I was so happy to get advice from Patrick and his friendly staff. I had a jewelry emergency and if anyone can help I feel it's Patrick. I plan on bringing more jewelry repair to him and will probably have some jewelry even made here. We are lucky to have a small talented business like this in our community. I felt like all the good jewelers were extinct. Nope we have one right in our neighborhood. Thanks for your help Patrick Jewelers!

My fiancé and I got my engagement ring resized and it came out beautifully! The resizing was…read morereasonably priced (especially compared to, say, a Jared). The resizing is perfect, and they go even between half sizes to 3/4 if needed. I needed a 6.5/6.75 sizing for my perfect fit, and it absolutely perfect! It's a vintage ring, and it definitely seems like they cleaned/polished it too. Not sure if that's standard practice or not for resizing, but regardless love how it shines now! The shop is clean and beautiful, and staff is polite, knowledgeable, and quick! Definitely recommend and we'll be going back!

Walked in and they fixed my earrings that were not closing properly at no cost! Great customer…read moreservice.

went to purchase earrings for my wife that matched our wedding bands. 12/16/24. They didn't have…read morein stock, but ordered them online with the promise that I would get them before Christmas. Never got them. 12/26/24 I spent hours trying to reach customer service to no avail. I filed a claim on their website. 1/10/24 they sent an email telling me I would get a refund within 5-7 days. Its is now 1/24/25 and still no refund. They never contacted me with an explanation, apologies, options, or any resolution. I called the store on 12/26/24 and they told me I was on my own because it was an online purchase - even though they did it while I was in the store. NEVER AGAIN.