I sent my necklace in to be serviced when the clasp broke. They insisted on replacing the whole piece that connected to the chain instead of just putting a new clasp on. They definitely cheaply "fixed" it because it's been a few months and the whole new piece they insisted on replacing already broke off. I hadn't got a protection plan because I had never had any other issues with my jewelry before. Had I known how cheaply they would've done the fix I would've gone elsewhere. read more

Kay Jewelers - Jewelry Near Me - Algonquin, Illinois

I went in tonight looking for a bracelet for my daughter. After picking a few I found the perfect one. It was a holiday sale the sign read right below the bracelet. The man who was very nice was checking me out and I gave him my phone number etc. then all of a sudden he tells me it's no longer on sale. It proceeded to tell me he couldn't do anything about the price. So why was the holiday sale sign still posted with the bracelets skew #. I'm my mind they should have honored that price. Anyways I walked away and bought elsewhere . I was truly disappointed I really loved the bracelet I planned on buying. read more

Great location on Randall Rd in front of JCPENNEY. Fabulous customer service. Margarita is kind and thorough in her help and inspection of jewelry. Twenty five years ago, hubby bought my engagement/wedding rings from JB Robinson in Ohio. That company is now Kay Jewelers. Thankful hubby purchased the extended warranty as one of the side diamonds became loose and the ring is being sent back to get fixed at no expense to me. Been taking my ring for inspection and cleaning twice a year. Feels weird not to be wearing a ring for two weeks but grateful it's able to be fixed. I highly recommend this company, especially this location for all your fine jewelry needs. read more

Kay Jewelers - My ring after cleaning and inspection. - Jewelry Near Me - Algonquin, Illinois

I have purchased from this particular store three times in the past year, and will be coming back! Suzie, the store manager, is an incredible customer face for Kay Jewelers. She is kind, professional and actively seeks to find just the right look/fit/style for my need. She helped me replace a lovely necklace for my bride and matched it expertly with a set of amazing earrings for Christmas. Now, I can barely wait to deliver my Valentines gift!!! Suzie took extra time to research/email me a list of options. Then, upon arrival, she displayed and helped me work through the selection like a true professional. And, she fought to get us the absolute best pricing available, saving us a good deal on an amazing piece. Thanks for the amazing customer service/experience. Will be back! read more

My fiancé and I came in here on 7/30/23 to pick out a ring. We picked out a ring and I asked if they were running any promotions. She had to yell across the store to the manager who was waiting on another couple. He told her to look at the promotions in her iPad. On the counter I noticed a sign saying 25% off all engagement rings. Of course so I asked about it. She said no that promotion is over. I found that odd since I looked around and saw several signs with that promotion. The hollers over to the manager again and he said yes that promotion still going on. Then she sees another promotion for 10% off on engagement rings and says oh we can stack the promotions ..25% and the 10%. Fiancé reached for his wallet and we were ready to buy. Then she came back and said no sorry just 10% off. I asked her why now 10%? She mumbled something and we said thanks but no thanks! We left and went to Jared's. Best experience ever! We bought a little more expensive ring and we didn't have to even ask about the promotion it was 20% off! I will never go to Kay's again! Jared's ring was beautiful and we got a better deal... best of all they knew the answers to our questions without yelling across the store! See ya later Kay's!!!! read more

Went in yesterday to get my ring fixed. I purchased a warranty plan back when I got the ring. The stones have continuously fallen out. When I walked in the door with a smile on my face I was immediately asked if I have been keeping up with my inspections from across the store. No polite greeting. When the representative came over to me I explained my situation. I shared I just recently got my ring inspected (a month or two ago) nd it was broken again.His next question was, is 2019 the last time you got an inspection. He completely acted like I had lied about when I got my ring inspected (which a criteria to keep the warranty active). I offered to show proof of my recent inspection in Texas and was met with disdain. The rep refused to look at my email and told me everyone has emails. What does that even mean? He went to go talk to his colleague (or maybe the manager). It appeared that they were not finding my account. I offered to show him the email again. He says ma'am completely interrupting me. His manager or colleague told me he was just "doing his job." Then he said Jesus Christ under his breath, rolled his eyes at me and was so rude. He eventually found my account and proof I got my inspection. Clearly this was incompetence on his end and not mine. No apology for being rude or scoffing at me. He asked me "what do you want done with this ring," again super rude tone. I asked to have the ring rodium dipped. He tried to convince me not to and again said Jesus Christ under his breath because I requested it to be done. When I thanked him for finally completely my request he didn't acknowledge me and moved on to the next customer. I will never go to this Kay once I get my rings back. Since when is this acceptable customer service? read more

The associate Margarita is more valuable than any jewel in the store! I had to get my rings resized on short notice and she went above and beyond to make it happen and make sure I had a good experience. She was helping another employee, Laurie, and truly is just a delight! I will absolutely be back for future purchases and look for her because of how amazing and helpful she is. I hope she sees this. Thank you, Margarita! read more

I need to tell everybody that I had the most incredible experience at Kay jewelers with the manager there she is amazing she went out of her way twice in a year and a 1/2 apart for both of my boys that were on a college budget she knew exactly how to treat them like total gentleman like they had a million dollars in their pocket when really they had very little money to buy gifts for their girlfriends it was the best experience ever they left completely happy and we been back twice since thank you so much to wonderful sales people that know how to treat people with class and respect the service is amazing... read more

My fiancé and I went in to get my rings inspected as part of our warranty and the female working there asked me if I was pregnant (I'm not). Being a bride is a lot of pressure to look good already and this definitely made it a lot harder. We're also a young couple so it was offensive that she believed because we were young and engaged I had to be expecting? Definitely not coming back read more

My experience at Kay Jewelers in Algonquin was terrible from beginning to end. I made an appointment because it was recommended at their website during their special promotion event in July. When I walked in and said I had an appt., the clerk looked at me like it was something new to her. I wanted to have my anniversary ring reset into a new ring in white gold. It took forever to get the clerk to understand what I wanted. I also had 2 rings that I needed to have repaired and sized. We were in the store for almost 3 hours, partly, because, even though I had an appointment, the clerk decided to wait on an other customer. She sent my rings off to Oakbrook to be rebuilt and repaired. A week later she called to tell me that a new ring with my original diamonds would cost $2300. I canceled the order. My 2 rings that were in for repair and sizing arrived. One of them was still bent and cracked and had not been sized. I paid $140 for nothing. If you live in the area, call Patrick Michael Jewelers in Huntley at 847 458 0111. He was able to design my new ring for $1000 less and is repairing my other ring at no charge. read more

Went here to get some basic engagement ring questions answered, and wow! The workers at this store were so helpful. I made it clear that I was not there to purchase, and the workers respected this, showed me my options, and answered all my questions. I was blown away by how kind and helpful the workers at this particular Kay store were. Excited to give them my future business. read more

Ever since the two people we worked with had left the store for whatever reasons, the customer service has been AWFUL. Rude comments on the phone and in person-- just mishandling situations that we rather just return the jewelry recently purchased and finding a better jeweler. Wasn't surprised to see this place/store has less than two stars. read more

This review is complicated because it's more of a corporate review. I purchased my rings and my husband ring here at this specific store. Our lady was brand new and showed us all of the options for my wedding band. I couldn't decide on anything because it was all so expensive and wasn't great looking. Then after an hour, another lady came over and asked our worker "did you show them any of the rings on sale in the drawers?". REALLY felt like she was hiding that from us. How could that just slip your mind? So I found a beautiful ring on sale that went perfectly with my engagement ring. A couple months later we start receiving our paper bills. No big deal. I go to make an account online and I can't, my husband can, but I can't for my payments. Of course I waited to the last day to try, so when I realized I couldn't pay online I tried to call, the toll payment option was closed. Then I had a late fee. I called the next morning to pay and it turns out I can't make an account because the lady who sold us the rings entered the wrong social security number of mine, which has been an annoying inconvenience. I can't fix it over the phone, so I have to find time to go in someday, which doesn't work nicely with my chaotic schedule. None of that is the bad stuff. This is where I REALLY have the problem, and it's with CORPORATE, not the Kay store I purchased from. Besides the first month when I paid late, I have paid my bills on time every month. Even doubled some of my payments. Big mistake. Doubling your payments means you don't have to pay the next month (that's what he told me on the phone). So when I got a phone call 6 weeks later saying I'm in debt collections for not paying one of my bills that I paid ahead of time- I was kinda pissed. I was being smart and now it's ruining my credit. So I called and they said I was right. The past 3 months I have been receiving letters in the mail saying I owe late fees and need to pay my bill for the month prior. Why do I need to do that if I've been paying? Every month I get a letter saying my ($65) bill is now $130 and I need to take action right now. When I go online, it says the same thing. So I called and talked to someone about it and he said I did not have ANY fees or bills to pay. SO WHY AM I GETTING THESE LETTERS AND CHARGES ON MY ACCOUNT? I honest to god think they are doing this to squeeze money out of me. They are being sketchy. I have paid every single one of my bills, but it doesn't matter. I'm being sent to collections, receiving multiple calls a day from collectors, getting mail fees constantly- and for what? I'm so sick of it. I received another fee today saying I owe $130 for my September bill, which I paid on time last month. So! You guys will be getting a nice phone call from me tomorrow because I'm fucking sick of this. DO NOT BUY FROM ANY KAY JEWELERS. Big mistake. read more