This is the place for expert watch repair. Everyone there is courteous and expert. No BS. Very high quality work. Definitely not inexpensive. Need to be patient because they test extensively before giving the watch back to the customer. BB 12/4/2025 read more

I would strongly caution anyone considering using Glezer-Kraus for watch repair. I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution. read more

I found out this place is the only authorized after service for Gucci watches for batteries and/or other maintenance in the Midwest. It is great that this is a local in the suburb of Chicago. The service was good!! read more

Great customer service! Fixed my Chase Durer watch that hasn't worked in years. They replaced the battery and did a complete functions check. read more

I've had 2 Rolexes overhauled, another woman's Lalique &Elmi watches repaired perfectly. Yes, it takes a while for perfection. Yes, you get what you pay for. My experience with their people has always been courteous. Brian B read more

I've taken my Movado watch to be maintained at Glezer-Kraus for over 30 years. They are true professionals. I would not trust my watch with anyone else. J. Cushing read more

I called prior to stopping in. The woman who answered the phone had a bit of a know it all attitude. Despite this I brought a number of antique watches with me. Im fortunate that there were customers already there. There was a customer picking up a watch repair. The woman who I had spoken with was helping her. The employee said the repair is $800.00. The customer asked if anything was itemized explaining what had been done. The employee said it was a complete overhaul. The watch band is not under warranty. I saw on the customer's face that there was a level of arrogance in the employee's response. That was enough for me to leave. When you're dealing with high net worth customers, respect goes a long way. There are far too many high end jewelers that understand gratitude is the other side of service. One star is being generous. read more

Have neen taken my Rolex to be serviced there since I found them have always taken good care of my watch been on time & prices have always been spot on know surprises the estimate they give you has always been honored never any surprises when you arrive to pick up my watch. read more

Has a truly fantastic staff, but insanely overpriced. A bit of a rip off. Abcdefghijkl

I had 3 watches that needed different repairs. They explained the pricing and timeline for the service. The prices were reasonable and the service was quick, defiantly recommend. read more

I live near St. Louis, and I sent my old Gucci to have a battery replaced. They said they couldn't get any parts for my watch! Really???? You can't get a battery?? Very Disappointed :(((( read more

Big thank you to Glezer-Kraus for their quality work on all my watches. I've given them six watches to fix and each one has been fixed right the first time in perfect working order. I currently have them restoring my omega Seamaster from the 1950s and can't wait to get it. For the quality of work they do, I do not think they are expensive at all as some of these other reviewer's have stated - I'm certainly not a weatlthy person but do appreciate a nice quality watch and see them as mechanical jewelry aside from serving the function of telling time. I've sent my cheap Japanese quartz for crystal change and I wasn't charged an arm and a leg for it. Work is done in a timely manner and done when they say it's done. Friendly staff greats me every time. I highly recommend them for ANY watch service. They know watches and they are THAT good! read more

Glezer-Kraus - From my high end BALL watch to my cheap Japanese quartz Peugeot. Glezer-Kraus does it all! - Watch Repair Near Me - Barrington, Illinois

**This review is for mail-in service, as I obviously live in Seattle** I own a higher-ish end (Ball) watch that needs an overhaul roughly every 5-7 years. Of course no one tells you this when you buy it! There are only a handful of authorized Ball dealers in the US, and I settled on Glezer-Kraus to overhaul my prized watch and fix the butterfly clasp that had worn out after nearly 15 years of keeping this thing strapped to my wrist. After fixing the clasp, replacing some internal components, they cleaned and polished the stainless steel wristband (at my expense, of course) and the watch looks 95% brand new. I happened to have a before picture (see photos), and I just added an after picture as well. The clasp was very loose and not holding together. After the clasp adjustment, the wristband is crisp and very tight. As far as the overhaul of the internals, only time will tell. I may update this review in a few months if the watch is doing something weird. Over the 15 years that I have owned this watch it has both run fast and run slow and has required periodic adjustment to the time. Pros: Apparently high quality work. Watch looks great. It's only been on my wrist for a few days, but it's ticking away as it should be. I have no reason to think the rest of the repairs were not high quality as well. Cons: --Poor, sluggish, inefficient communication. It can take days to get a response by email. My watch was there for at least a week before anyone called me. --Slow service. This is the third time I have had my watch overhauled, and the first time using G-K. The first two times, I used a local dealer when I was living in Southern California. Each time, the overhaul took one week. This time, I shipped my watch on June 20th. They did not open, eval my watch, nor call me and take my money until July 3rd. I received an email on August 20th saying my watch was finished and would be shipped to me. UPS says the watch did not ship until Sept 4th--2 weeks later. I then received my finished watch on Sept. 9th. That's ~10 weeks without my watch, 8 weeks to actually work on it, and 9 weeks total in their possession. --They don't provide estimates until the watch is in their hands--but neither does anyone else in the industry. It's how they get your watch in their hands and convince you to use them. They will claim the price of parts are so volatile from Switerland (where my watch was made) that it's impossible to quote prices or even give ball park estimates. Bullshit. The three times (2009, 2014, 2019) in which I have had my watch overhauled the price for each service has been within about $20 every single time, with 2019 ironically being the least expensive. --Requires payment up front. Yes, I know this is the industry standard but just because a bunch of rich watch owners can afford to do this doesn't mean it's right. I sent my ~$2,000 to you. In my case, you've spent maybe a couple hundred dollars in parts and labor repairing it. If I disappear, you take possession and then sell it and net a ~$1500 profit in a retail situation. I pointed this out to the person on the phone, she then dug her feet in behind their illogical policy. I had already paid over $100 shipping both ways, so I basically had no choice but to use them to repair my watch. I challenge you to name one other type of business in the service industry where you pay months in advance for said service. I don't do that with car repairs, why should I do this with my watch? One would expect upfront payment would entitle you to rapid, clear communication with regards to your prized possession. Nope, emailing sucked. TLDR version--a lot of rich blowhards have left 5-star reviews that appears to directly correlate with just how much hot air the people in the shop can blow up and into their ass when they visit the store in-person. If you're shipping your watch in, expect slow emails and a long turn around time if you have a Swiss made watch. Quality of work seems very high. But again, my watch sat in a box for one week after it got to their office, and nearly two weeks after them saying it was FINISHED and before even being shipped back to me. Improved email communication would go a long way, especially for someone who has shipped their watch halfway across the country to you to give you their business. With all of that said, I would use them again for another watch repair and can recommend their services. read more

See all

It's been six months, and I'm still waiting for my Ball watch. That's unconscionable.

I want to send a big thank you out to Glezer-Kraus for their work on my watch. I take all my watches to them for repair and they always do a great job in a timely fashion. All watch repair companies don't seem to have the pride in their workmanship like Glezer-Kraus does. I think their staff knows everything about my Mavado Bold that I've had 3 years. And their prices are reasonable. Charles B. read more

My name is Daniel Duong. They took great care of my Gucci watch! I recommend this place to care for your watches.

Had a ball watch less than two years old that stopped functioning. Shipped the watch to Glezer-Kraus, they affected a complete warranty repair, the watch is running fantastic. They are the best watch repair I have seen, the watch runs and looks great. Thank you Glezer-Kraus. read more

This place is awesome for watch service. Very knowledgeable and expert staff. Employees helpful, friendly and eager to serve customer's best interest. read more

Give this watch repair shop a big detour. I took my Ladies Ebel in and their repair estimate was a whopping $550. Their "explanation" was ambiguous and confusing. They said I needed a service/whole new movement!! This was in spite of the fact that the watch had a complete service by them a few years earlier. I contacted Movado/Ebel's corporate office in NJ. Their customer service was excellent. As it turned out all my watch needed was a new $90 battery. The shipping charges were modest. At least one other customer (see Mary D.'s comments) had the same experience I did. So beware!!! They assume you will not question them or get a second diagnosis. read more

Glezer-Kraus is truly phenomenal. Amazing customer service and easy to reach by phone. A little late when it comes to deadlines, but this is because I believe they have a lot on their plate. I would much rather have a working, accurate timepiece that takes two months to fix than a hastily fixed, less accurate one. I sent my Ball Fireman Enterprise to Glezer-Kraus after a recommendation from the customer service reps over at Ball (shoutout to Lyle) after I realized my watch was keeping terrible time (losing about 40-45 seconds a day). It was received at their facility on July 17th. I can confirm today that it is running super well. Beyond the standards that were originally set out for the watch. I will report back within a week to describe my experience with the fixed movement, but for now, it is superb. read more

The people where so nice. I needed a watch to be fitted and they didn't even charge me. If you Got a watch or jewelry please go to this place they take care of you like your family. Nothing but smiles right when you walk into the place and they welcome you like your actual family. read more

Glezer-Kraus - JAMES MARKO - Watch Repair Near Me - Barrington, Illinois

Almost never Yelp, but saw a ton of negative reviews and figured I'd share my experience. I cracked the crystal on my Movado years ago. Shards laid on the face for the entire time. Got a quote from a recommend jeweler to do the fix ~$300. Passed. Years later decided to bite the bullet. Wife dropped it off and the person at the counter acknowledged the shards on the face and said it could be pricey. Got a call a day later and they said the face didn't need to be replaced. Quote to get crystal replaced, pressurized, gaskets serviced, and new battery was $160. So, they could've ripped me off for the face and didn't. And they charged me half what another recommended jeweler quoted years before for only the crystal and pressurization. Think I'll return. read more

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my father's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/ read more

Recently I serviced my Ball Engineer Hydrocarbon Nedu watch. I must to say that a watchmaker did an excellent job to a movement lubrication and mainspring replacement. Time wise was a longer than I expected (12 weeks) but it was well worth to wait because of a complications of the watch. One thing though. Customer service communications could be much better! read more

Glezer-Kraus - Ball NEDU - Watch Repair Near Me - Barrington, Illinois

I had an issue with my watch band clasp and brought it into Glezer-Kraus. They brought it back to a technician who fixed it in 10 seconds and then gave it back to me. They refused to take my money. It's so refreshing to find an honest place that values service. I will definitely come back for any watch issues. read more

I have been taking my Concord Watch to Glezer -Kraus for many years as they are a high end watch repair service dealing in Rolex, Concord and many other high end brands. Their service is unmatched for quality and value. I would not trust my time piece with anyone else. Thanks. John Melchiorre . read more

I brought in a Gucci watch to have the leather straps repaired. They weren't able to find any authentic Gucci straps but tried to sell me a basic leather watch strap for $140. I contacted the other Gucci repair shops in Texas and San Francisco and they both found original Gucci straps for $40. Plus this store charges $30 to ship your watch back to you even if they didn't do anything! And I live in Chicago! While the Texas store shipped me a brand new strap for $15. When I came to pick up my watch and asked them to help put the new strap on they tried to charge me $10 when any jeweler would do that for free. Don't come here, it's completely out of the way if you need public transit and the service is horrible. If any workers read this, the nice man who talked to me at the front desk is the only kind person. Work on your customer service skills and make more of an effort to find missing pieces if you don't have them, like call the other Gucci repair stores yourself. Let your customers know you value them and above all else don't be cheap and try to overcharge your customers, it's classless for an upscale repair shop. read more

I brought in my Movado watch to have a new battery put in. They told me that I needed a new movement and it would be $216.00 to fix it. I knew it was working perfectly last time I used it, but had not used it recently, so I did not leave it there. I went to another shop and they put in a battery and it's working perfectly. There was nothing wrong with the watch. I would not trust these people with anything. read more

I didn't know where to take my Rolex because I was not sure which company I could trust to do the work correctly. After asking around about which places are good, someone told me about Glezer-Kraus. Not only did they take good care of my watch within a short time period (which is unheard of in this business. Other places will make you wait for weeks, months, and yes, sometimes even years.) but they also treated me like a top shelf customer. Thank you again so much. read more

Very professional, timely service. We trust Glezer Kraus with our most valued watches.

We've been taking our Movado, Omega and Heuer watches to Glezer-Kraus for service and maintenance for many years. While master watch repair is not inexpensive, it's worth the investment. The quality of service and timeliness of repair has been consistently outstanding. In those instances, when they were unable to repair an old watch, I appreciated that they were forthcoming in letting me know that a successful outcome wasn't possible. read more

The absolute best! I've had battery changes and pressure sealed 4 different Movado's (one solid gold, 3 stainless steel), one Tag (stainless) and a gold and stainless Ebel. The watches are always clean and the batteries last longer than I expect. I had problems with the Tag and found that the chlorine water in the local pool was affecting a gasket. I no longer swim with that watch. Problem solved. I've also referred other people who have had perfect service. I found Glezer-Kraus by asking the guy who used to service my watches where he sent them. Glezer Kraus has also told me when it isn't cost effective to have an old 'fashion' watch repaired. I can have no complaints of a company that does their job in time and on budget. read more

STAY AWAY from here at all costs! I opted to try this place since it was an authorized Gucci repair center. My watch worked fine but was scratched from years of wear. I bought a new crystal and case online and brought it in to have it replaced. I wanted to replace the bangle bracelet as well but couldn't get the part myself online in the right color. The jeweler that was selling the bracelets sold them for $60 brand new. Glezer-Kraus charged me $45 to buff out the old one but whatever, it would still look new so I agreed to the charge even though it was a rip off. When I explained that I just wanted the case and crystal changed the technician suggested that they do a battery replacement as well as then they wouldn't charge labor to change the case. They charge $36 for a battery change which is absolutely ridiculous but I figured I'd probably have to pay $20-$25 to have the case and crystal swapped out somewhere else anyway so I agreed. I picked up my watch, it looked good and I brought it home. I put it on the next day and realized it wasn't running. WTF?! I brought it back, the guy who took it in said that because there are electronics involved there could be a short and not to worry because that's why they warranty the battery change for a year. I was annoyed to have to drive out to Lincolnwood again but was glad to hear they would take care of it. Until I got a call the next day to be told it now needed a movement service that would cost $90. So I brought them a perfectly running watch that needed cosmetic repairs, got talked into an overpriced battery change that I didn't need, and then got a non-working watch back in return. And then they wanted an additional $90 to repair what only they could have broken. Will be filing a case with the BBB as well. Please do not give these jerks your watch or your business because they are certainly not reputable or even capable based on my experience. I concede one star because the buffed out bracelet looked good. read more

i had my groupon purchased movado serviced here. while the woman i dealt with on the phone was helpful, the technician was a little scary but the woman behind the desk who i had spoke with earlier, spoke up and advised her it was covered by warranty per movado. the tech then explained to me the process and i asked to have my piece mailed back to me. about a week later, as promised, they called to confirm i wanted this mailed back and i received it back via ups. overall, easy, despite my initial worries. read more

I rarely Yelp, however, after speaking at length with Jazmine at Glazer-Krause, I am quite impressed. I was referred by a friend who raves about the service here, so I called to inquire about battery replacement on my watch and the benefits of having it sealed in the process. Jazmine (the office manager) was patient and thorough in her explanation and I will be bringing my watch for repair. If the work is as impressive at the customer service, I will be very pleased. read more

Very good service! It took a little while (as expected) but I got my Ball watch back in perfect working order. I will use Glezer-Kraus for all of my future watch service needs. read more

They took care of my Movado under warrenty. Hassle free and on time.

I have a Movado watch that needed a new battery. Apparently this is the only place in the midwest that is 'certified' to work on Movado's. I call beforehand and ask if I can wait for my watch to have the battery replaced when I come and was told yes. Took the day off work and drove up here and was told I needed to leave it there. Fine. Received a call a day or two later saying I should have a few other things fixed as well to the sum of $200 ish. Fine. Picked up my watch a week or so later and it works fine. Great. Then a few days later I walk to the train and its raining out. I get to my office, look down at my watch and its full of water and no longer moving! So I call the office a couple days later and ask how long they warranty there work, comes out to be a year. Great. Me being my lazy self begin wearing another watch and put my Movado in the jewelry box. Then I pick it up one day and want to wear it. So I call them up and tell them what happened and they tell me to bring it in or send it with the receipt. So I spend a few weeks and realize that I no longer have the receipt. I call the company and am told that I cant do anything without the receipt as they dont keep digital copies. DangSo I'm stuck with a watch they broke, that may or may not be fixable, after I spent 200 bucks to get it fixed. read more

This place knows there stuff! Great friendly staff, knowledgeable technicians and a clean facility. I brought my Movado there and they did a complete overhaul on the inside and it works like brand new. I RECOMMEND THIS PLACE TO ANYONE! read more

They took great care of my Gucci watch! I reccommend this place to care for your watches.