Forgotten Times

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

Watch Repairs USA

1.7

(509 reviews)

I have a 40 year old Seiko Seamaster which I sent to Watch Repair USA for a repair quote. The quote…read morewas $800 which I authorized and waited to hear from them on the repair progress. After three weeks or so I contacted them inquiring about the repair, I was told the technician was still working on my watch. I finally received my repaired watch, it seemed to be working fine but a month prior to the 12 month warranty expiring the watch stopped working. I contacted Watch Repair USA and spoke with Sandra who was most helpful, I sent the watch back to them for repair. They returned my watch to me in a working condition BUT two month later it stopped working AGAIN. Once more I contacted Sandra who informed me that the repair warranty had expired but if I wanted to send it back for further repairs they would be happy to fix it. I am totally pissed off, after paying $800 I expected my "Repaired" watch to be in good working order for a long time but that was not to be. So I am left with a watch which is not working and will have to pay a further repair bill.

I would rate this company as a total scam! I sent my…read morehusband's expensive watch to be repaired. After about 5 different calls and emails every week when I saw 2 months passed and nothing from them, I finally got a response from a csr saying it was in the shop and the technician wanted to know if I wanted a quote to service the watch. I already paid over 200 dollars for a tiny winding screw that fell off. only got a response after I threatened to send my claim through a consumer protection agency. After several months I received the watch with the seconds hand floating inside the cover and it not working. Please do not waste your money with this outfit, total scammers I believe. I wish I had read reviews before I sent my money to these people.

Watch Doctor

(134 reviews)

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

Flaherty Jewelers

(29 reviews)

Wonderful service! The pin on my very old Movado watch recently came out. Prior to this time, I…read morehad it fixed a few weeks ago, at another local jeweler. I was frustrated it lasted only a few weeks, so I thought I would try another jeweler. I was immediately greeted when I walked in. My watch fixed within 5 minutes and I was not charged for the service. This kind gesture was a surprise, but greatly appreciated. While my watch was being repaired I had the opportunity to browse and the jewelry was beautiful. I will definately return to Flaherty!

Very nice and friendly staff. Many unique jewelry pieces. We were only there to change a couple…read morewatch batteries. Unlike other places that price differently based on brand, Flaherty did not and I really appreciated that. We were in and out within 10 mins. Would highly recommend!

Mitchell's Jewelers

4.1

(23 reviews)

Great team to work with! They educated my fiancée and me every step of the way and made the entire…read moreprocess easy and stress-free. The ring turned out perfect, we couldn't be happier. Highly recommend!

Mr Jim Mitchell has made rings and necklaces of my dreams. He rebuilt my engagement ring when…read morediamonds were falling out from the band (bought from another spot) it was perfect after he helped with that and I have not had a problem since. He also made a custom wedding band, anniversary band and 2 necklaces for gifts. He is the best! Everyone who works here is so helpful and kind! Mary and Michelle are the best to help you out!

Luka Repairs

5.0

(4 reviews)

Great addition to the area . Glad to see he relocated to this location. He has done excellent work…read moreon my watches in the past. Bracelet sizing , replaced a cracked crystal and of course battery replacement. Always happy with the results .

I found him! This is the gentleman who replaced batteries and repaired watches in a kiosk at Golf…read moreMill Mall in Niles. I would get my watch batteries replaced only by him because he used quality batteries, and not the cheap ones made in China. I was down to my last functioning watch when I found one of the reviewers here explaining who he was. He replaced 2 of my watch batteries for the same price as in the past. This is his own space and works here with his family. He also has some lovely and unique pieces of jewelry. I am so glad to have once again found this reliable business!

Gold Creations

3.4

(50 reviews)

Brought in 2 gold diamond rings to be sized. After 3 sizings and paying over $300.00, my rings fit…read morealmost the same as when I brought them in. The male owner is rude. I will take my jewelry to a reputable jewelry store next time!

Said they would fix watch link in about 5 maybe 10 mins. Ended up being less than 10 SECONDS…read more HIGHLY recommend to go hear. Very kind too!

Monson Jewelers

4.7

(30 reviews)

Found this local shop to size some watches my grandmother had left me, and Bob was just so helpful!…read moreHe was super quick but meticulous about his work, and we had a very pleasant conversation! This is the type of establishment I'm going to tell my future kids about, absolutely would recommend !

Wow! This is a shop local business that couldn't have been nicer. My 88 year old mom found a…read morenecklace she loved but it was in knots and needed a cleaning. I went into Monson to inquire on whether they could help. The gal at the counter said absolutely. She said we'll get the knots out and clean it for you. I asked if I could pay right then so I could quickly "grab it" when it was ready. She said.....there's no charge. I said, I insist on paying. She refused and another gentleman came over and said absolutely not. I was shocked!! But in such a "wow, this is crazy" way. There were 3 employees in the store. Maybe all owners. And ALL so kind, welcoming and willing to help. If you have ANY jewelry needs, you should definitely check Monson out. I learned afterwards that they reset my sister's wedding ring and she had nothing but great things to say too. And her ring/setting is beautiful. Thank you, Monson! From me and my mom.

AD jewelry

4.0

(4 reviews)

We tried to sell them coins and we are under 18 and then said no which makes sense but then a guy…read morecame out and offered us way under price. The. We went in the store and the people told us the coins were worthless and to get out of here. Not nice people.

Excellent Tag Heuer watch band repair. Fast, effective, and reasonably priced for a walk-in. I will…read moredefinitely return.

Caring Transitions Chicago Northwest Suburbs

4.0

(16 reviews)

Went to a estate sale in Deerfield on Friday morning. Opened at 9am and I arrived at 9:30. No sign…read moreup sheet online or the front door. No one cared it was so cold and 69 miles an hour wind! I will never go to another estate sale with them, that's not the way to run an organized sale. All of us standing outside left because of this lack of care to us! They lost customers for the future.

Such a wonderful company with a truly caring, kind, professional and amazing staff! They helped us…read moremove my aunt that had lived in her downtown Chicago condo for over 50 years. They were so careful with her treasured items and helped disperse the unwanted ones. They truly went above and beyond and it was a comfort to know I could trust them to handle every aspect of the move. On top of the great care, I felt that the price was very reasonable for the huge amount of work they accomplished. I highly recommend their services.

New Design Jewelers

4.8

(25 reviews)

I brought my wedding into Ray looking to be reset. This man is unbelievable! He worked with me…read moreon the design then created a wax up. The finished product was beyond my expectations! I couldn't be more pleased. Thank you Ray

Ray does a wonderful job with small jewelry repairs as well as creating special lovely pieces.read more

Tick-Tock Clock

3.5

(26 reviews)

Thank you Tick-Tock Clock. Your service and professionalism is appreciated. Quality!!read more

It has been awhile but I still look with great affection on the Liberty clock on our mantel,…read moreoriginally from my grandfather. It had been stored away for twenty years but Tick-Tock got it back into excellent shape. And even more they were able to sub-contract having the clock refinished to get rid of some terrible treatments that had been applied to the surface.

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Russ C.

6 years ago

Did a wonderful job restoring my antique watch, delivering more than promised!

Forgotten Times - watch_repair - Updated August 2026

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Watch Doctor

(134 reviews)

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

Glezer-Kraus

3.6

(61 reviews)

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Great customer service! Fixed my Chase Durer watch that hasn't worked in years. They replaced the…read morebattery and did a complete functions check.

Timekeepers

(10 reviews)

Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

Chicago Clock Company

4.7

(39 reviews)

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

Burdeen's Jewelry

(131 reviews)

Excellent service! Gorgeous store with beautiful jewelry and luxury time pieces. Went in for a…read moreservice on a watch and it was done right on the spot. Kat and the team were great!

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

RK Watch Service

(79 reviews)

I brought in a Breitling watch that I could change day and date…read more After a few days in the shop it was like brand new. I highly recommend this shop. It's not a jewelry store but a watch repair. That's all they do! So, if you want your fine watch to be fixed right go there. The change batteries too!

I brought in two watches to be sized. I asked him how much it would be to size them and he said…read more$15-$20 per watch. When he finished he said it was $50. I challenged him and he reduced it to $40. When I got it home one watch had a link that was not connected correctly. I brought it back. He fixed the link but when I got back to the car it was too loose. He said he made it larger when he fixed it. He did then adjust it smaller, but it still didn't fit quite right and it was possible to get a more precise fit if he was willing to take the time. Very brusk.

Persin and Robbin Jewelers

4.3

(48 reviews)

After lunch, my friend and I decided to come check out some watches. The location is a stand alone…read moreand easy to get to. You are greeting by a security officer and he was really friendly. We were greeting by a nice lady and offered us a drink while we shopped. I got sparkling water and my buddy got a coffee. They only sell 2 watch brands here: Tudor and Rolex. We quickly looked at the Tudor area but the sales staff was busy so we headed over to the Rolex area. We were helped immediately from a sales staff member and we were shown a couple watches. We asked what they had in stock and they only had a few lady pieces and had 1 DateJust in stock which is what I was looking for but it was the Bright Blue and I really want the Mint Green. Do I just get it or get what I want? I decided to get and wait for exactly what I want. It was so hard to pass up but don't just settle. We made our way to the Tudor area and I looked at the Black Bay Chrono which was impressive. After trying this on and feeling the watch, I have quickly added to my list of a future watch to purchase. I love the fact the staff is nice and answered all of our questions. They were not trying us to convince us to make a purchase. Even when I was waffling on the DateJust, the sales person agreed, get what you want and don't settle. I'll stop buy to check on their stock. And when I want to buy the Tudor, I'll come visit to make a purchase.

My husband and I stopped in Persin and Robbin Jewelers to look at ladies watches. It was my first…read moretime here and I had a wonderful experience! Kirsten helped us pick out a gorgeous Tudor watch and diamond stud earrings. I enjoyed a cappuccino at the bar and everyone working was very friendly. I also love how bright and crisp the inside of the store is. Highly recommend stopping here for beautiful, quality jewelry and exceptional customer service!

Timothy Grant Jewelry

3.8

(29 reviews)

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

MJ Watch Service

3.9

(86 reviews)

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I was extremely impressed by the service Mike gave me for my Son's watch band today . He was fast ,…read morefriendly , and the price was great ! Thank you Mike and your staff ! I was amazed at how many Watch Specialists they had working all at once ! When I arrived there was a man picking up and 3 men waiting for their repairs to be completed ! There was a guy who drove an hour and a half just for his repairs !

The best. They fix things quickly and efficiently. The owner is a really nice guy. I brought a…read morewatch there and he was able to help me with it. My fiancé brings all her jewelry there and it always gets fixed perfectly.

Flaherty Jewelers

(29 reviews)