Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

Every single time I come here, I always feel comfortable and confident with the way they handle my…read morejewelry. I've tried going to other jewelers closer to me just to save time, since Woodfield Mall is about a 40-minute drive for me, but I've never felt as comfortable trusting my jewelry with anyone else. One of the biggest things I appreciate is that they do the work right in front of you. There are no hidden back rooms where your jewelry disappears out of sight. Being able to actually see what they're doing gives me a lot of peace of mind, especially when it comes to valuable or sentimental pieces. They're also extremely fast and efficient. Every time I've gone, they get the job done quickly without making it feel rushed, and the quality of the work is always great. You can tell they know exactly what they're doing. Even though the drive is a little far for me, it's completely worth it because I know I'm going somewhere I can trust. It's hard to find a jeweler that makes you feel genuinely comfortable handing over something valuable, and that's exactly why I keep coming back here. I would definitely recommend them to anyone looking for honest, professional, fast, and trustworthy service.

Nina was very helpful and efficient. She found a gold chain for me and fixed a bracelet in 20…read moreminutes! Great price too!

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my…read morefather's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

I visited the Buffalo Grove location and met with Kevin after seeing an Omega on the Chrono 24…read morewebsite. I ended up purchasing the watch. I would definitely shop there again!! I highly recommend Burdeen's Jewelry and Kevin provided excellent customer service!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

My husband and I stopped in Persin and Robbin Jewelers to look at ladies watches. It was my first…read moretime here and I had a wonderful experience! Kirsten helped us pick out a gorgeous Tudor watch and diamond stud earrings. I enjoyed a cappuccino at the bar and everyone working was very friendly. I also love how bright and crisp the inside of the store is. Highly recommend stopping here for beautiful, quality jewelry and exceptional customer service!

After lunch, my friend and I decided to come check out some watches. The location is a stand alone…read moreand easy to get to. You are greeting by a security officer and he was really friendly. We were greeting by a nice lady and offered us a drink while we shopped. I got sparkling water and my buddy got a coffee. They only sell 2 watch brands here: Tudor and Rolex. We quickly looked at the Tudor area but the sales staff was busy so we headed over to the Rolex area. We were helped immediately from a sales staff member and we were shown a couple watches. We asked what they had in stock and they only had a few lady pieces and had 1 DateJust in stock which is what I was looking for but it was the Bright Blue and I really want the Mint Green. Do I just get it or get what I want? I decided to get and wait for exactly what I want. It was so hard to pass up but don't just settle. We made our way to the Tudor area and I looked at the Black Bay Chrono which was impressive. After trying this on and feeling the watch, I have quickly added to my list of a future watch to purchase. I love the fact the staff is nice and answered all of our questions. They were not trying us to convince us to make a purchase. Even when I was waffling on the DateJust, the sales person agreed, get what you want and don't settle. I'll stop buy to check on their stock. And when I want to buy the Tudor, I'll come visit to make a purchase.

Quick service Reasonable prices…read more The owner was courteous and was abke to quicky understand my needs and help out

Took my Swiss Army watch in for a new battery. Gus examined it and gave me a description of the…read moremechanism and function. He then noticed that the seal was not the correct size and it allowed dirt into the watch. I was amazed because I have noticed this happening over the last year or so and did not know why! He brought the watch over to me from his bench, described the need and how he would fix it and then got to work. He was so kind and fun to share the time. If you recognize ite.s in his shop, he is from Stratford Square mall. Was there over 20 years. Highly recommend. I am taking a necklace to him soon.

I was extremely impressed by the service Mike gave me for my Son's watch band today . He was fast ,…read morefriendly , and the price was great ! Thank you Mike and your staff ! I was amazed at how many Watch Specialists they had working all at once ! When I arrived there was a man picking up and 3 men waiting for their repairs to be completed ! There was a guy who drove an hour and a half just for his repairs !

The best. They fix things quickly and efficiently. The owner is a really nice guy. I brought a…read morewatch there and he was able to help me with it. My fiancé brings all her jewelry there and it always gets fixed perfectly.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.