Last week my partner and I visited Tiffany&Co. to look at engagement rings, and the experience was unforgettable thanks to two wonderful team members--Patty and Sean. Patty greeted us the moment we entered the showroom. Her warm, welcoming demeanor put us at ease right away. She escorted us to a private viewing room, patiently answered every question about the diamonds and settings, and never rushed us. Her thoughtful suggestions helped us narrow down the styles we loved without ever feeling pressured. Sean was working upstairs when we made our decision, and although I'm not sure of his exact title, his presence was a huge boost. He came down with a bottle of champagne the moment we decided to purchase, celebrating our choice with genuine excitement. His encouragement and upbeat attitude turned the final step of the process into a festive, memorable moment. Both Patty and Sean embody the attentive, celebratory service that makes Tiffany&Co. stand out. Their professionalism, patience, and sincere happiness for our love story turned what could have been a stressful shopping trip into a joyful experience. Highly recommend asking for Patty and Sean if you want knowledgeable, encouraging staff who make ring‑shopping feel like a celebration. read more

Tiffany & Co - Tiffany True Band in gold - Jewelry Near Me - Chicago, Illinois

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The incompetence of the employees at your "flagship" is astounding. The employee waiting on me did not know the difference between a soft credit inquiry and a hard inquiry. I asked if this was a soft inquiry. They ran it, and I immediately got notified that I had experienced a hard inquiry. This damaged my credit rating unnecessarily. The manager told me there must have been a misunderstanding. I explained that there wasn't. I know the difference between a hard and soft inquiry. Neither employee was proficient in English, so that's where the misunderstanding occurred. read more

This review represents the poor online customer service. I purchased 3 necklaces from the Beyonce Renaissance line. Upon the shipments arrival, I realized I received two of the same necklaces. I immediately contacted customer service via email attached screenshots of the original purchase with pictures of the shipped products. The customer service rep stated they would contact me within 48 hours but the follow-up took 4 days. I was told I received the correct number of items and I should contact my bank for a refund. I called the customer service phone number and the representative told me to head into the store to return the items I did not want. I have been quite busy of the past few months due to the birth of my child which I didn't have time to drop everything to head downtown. My goal through these communications was to return the items FedEx/UPS or something which is a lot closer/convenient right now. I eventually made it into the store for the return due to the return window coming to a close. I wasn't greeted upon entry. I walked around but I couldn't find anything from the Renaissance line. I went upstairs to customer service. The rep explained that I had to speak with a sales associate for the return. I explained to him no one spoke to me and every one was busy I even noticed the representative on her mobile phone at the sales counter. The customer service representative spoke with a sales rep which she helped me complete my return of the unwanted items. I was informed that none of the actual locations carry the Renaissance line in-store and I must go back online if I want the other necklace. I was annoyed and return both items but kept one of the three. I usually receive decent customer service from Tiffany's but unfortunately this experience has tarnished my view of the business. Next time their is a launch from this brand I will think hard about purchasing from their online store/brand. I have given this review 2 stars inside of 1 because the sales associate did help me resolve the issue in a timely manner. read more

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I bought 2 sapphire bracelets costing each one $800. In one of them the sapphires get loose and I went to them for a replacement and they said don't have a guarantee of neither jewelry. Be careful if you buy something there, because you will be scammed if you need a replacement of a missing piece of a defective jewelry. read more

I purchased an engagement ring for my wife. She wore it sporadically over the years. One day she discovered the ring had split in half---the band had broken in half! I took it to Tiffany to be repaired---they refused to acknowledge it was a defect in the ring and charged me $1,600.00 for a new setting. I will never purchase any piece of jewelry from Tiffany ever again. Charge a premium and don't stand behind their product. read more

Throughout the years, I have invested significantly in Tiffany, but my experience at the Michigan Avenue salon today was utterly disappointing. I entered the store at 10:01, immediately informing the staff of my requirements: two sets of prepackaged red wine glasses. I was directed upstairs, where I was told someone would assist me. After waiting for 20 minutes, I was informed that someone would attend to me when available. I found this approach to be impolite and beneath the standards expected of Tiffany, particularly at the Michigan Avenue location. I anticipated exceptional service, which was not provided. Consequently, I would not patronize this establishment again. read more

Zach was extremely helpful and patient while we shopped for a very specific gift for our niece

Did a walk in and received quick service. Our client advisor, Kelli, went above and beyond to find the bracelet I've been searching for. Looking forward to purchasing from them again! read more

My kids got me a bracelet for Xmas 2022. With in less than 2 months wearing the bracelet, the clasp broke. No in store repairs so I sent it out. They have the Nerve to charge me? I sent the receipt. I'm writing corporate. I'm livid I told them just send it back I'll use a tie wrap. Carole Knudsen read more

Tiffany & Co - Jewelry Near Me - Chicago, Illinois

I was greeted by Lindsey Daleo. She is amazing! She listens attentively to my needs, gave me all my options, and made my shopping experience such a breeze! I loved the little touches she did - she gave me two separate boxes and complementary bags/cards. I had everything I needed and more. She thought of everything ahead of me. Tiffany is not just a trustworthy brand. It is the service represented by their top notch client managers like Lindsey who truly made this brand shine! Update: I forgot to mention that I stopped by on a Sunday wearing Fitkicks and Lululemon. I do not feel being judged at all. read more

I thoroughly enjoyed my experience at Tiffany's. I was visiting Chicago and decided to stop by this location on a whim to purchase some jewelry and my first Tiffany piece. Upon entry I was promptly greeted by Rob who would serve as my client advisor. My experience with Rob was wonderful! He showed me a variety of pieces and was incredibly patience and helpful throughout our time together. We eventually identified the perfect ring together and I'm so happy with my purchase. I never felt pressured to make a purchase and he was genuinely fun and friendly to interact with. I visit Chicago yearly and I'm looking forward to visiting this location to see Rob next time I'm in town. Sending a big thank you to Rob for helping me purchase my first Tiffany piece! read more

If you want to have that moment where Julia Robert's is treated badly in "pretty woman" go into this store. There is a male manager a bit heavy set who is SUCH A SNOB. Even when I was making a purchase he was an ass. read more

For a splurge this is the place to go. The service is impeccable and is a completely different shopping experience. This store has been on Michigan Avenue for a very long time. The items they sell are high quality and of course on the high spectrum of cost. I did enjoy the selection and enjoyed the treatment received while there. read more

Tiffany & Co - Jewelry Near Me - Chicago, Illinois

After reading the other reviews, I'm not sure we were all in the same store. First, we had not planned on going into the store today so we were in activewear and looked like we had been in a car for 6 hours (one review referenced their attire was the reason for bad service) When we walked in we were immediately greeted and asked if we needed assistance. The gentleman introduced us to Pam who could assist with our questions. Pam was super friendly and personable. She offered suggestions, answered questions, and was genuinely interested in helping us. We went up to customer service to drop off a couple of pieces to have cleaned and they were just as friendly and helpful. In fact, their customer service dept was more helpful than the Dallas Northpark store. We've been in a Tiffany's where we felt "judged" and this was not one of them. This was a fantastic experience and we may be contacting Pam in the future to help with other purchases. Kudos to Pam and the other staff we encountered at this store. Update - we had to return to get the items I left to be cleaned and that's when we met Robin. I have many Tiffany items and no one has ever sat down with me to talk about cleaning and storing. Robin took time to walk me through the process and each step. I really appreciate her time and sharing of knowledge. Thank you Robin and Pam for your assistance! read more

Tiffany! Well ,what can I say. Absolutely love this store. Beautiful and fine jewelry. Because it's the Christmas season, customer service was on it. Long line wait and sign in for service. Price,mmmm. If you have to ask, you are probably in the wrong store. read more

While visiting Chicago we went into the Tiffany Store near our hotel. Greeted immediately upon entering and Josh introduced himself. He explained where everything in the store was and assisted me in finding a necklace. He was the perfect salesman. He wasn't pushy but yet showed me options. He was very professional. Sometimes you come across very snooty salespeople in high end stores so it was refreshing to see a well dressed, friendly and professional young salesman. read more

I stopped into Tiffany & Co with a friend on a Saturday afternoon. I was quite surprised it wasn't very busy with Christmas shoppers. We were greeted warmly by several staff members. Then we waited and waited for assistance. I finally went and wrangled a young lady who was free and just standing nearby. She was nice but a bit mousey and definitely NOT a talker. Luckily my friend had an idea of what she wanted. The case we wanted to look at was covered in paperwork as two customers stood chatting and texting on their phones while the sales person just stood by. I finally asked if they did not need to see anything in the case, could they kindly step aside since our clerk did not take the initiative. Geez - I felt like I was working at Tiffany's! The clerk took out the necklace to box up for my friend and literally stood untangling a big knot in the chain. I had to point it out and ask for a fresh necklace. She was actually going to sell the knotted necklace. Overall, I know service and atmosphere are usually top notch. Everything just seemed a bit off on this visit. The inventory was diverse and as beautiful as ever. I still love Tiffany's & Co. read more

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Came to get a ring exchanged in size. The store itself is super nice. It spans two floors and the first floor is super empty. They directed me to the second floor, which has way more people browsing and shopping. I had to talk to three people before they directed me to someone who could exchange the ring for me. I felt like everyone wasn't very friendly which was unexpected since previous experiences at other Tiffany locations were always super friendly and welcoming. The lady who ended up helping with my exchange was very curt and judgy. Overall, did not feel welcomed at all. read more

What girl never loves a little teal box with a white bow I personally love coming to Tiffany to see what new item I could get or even to drop off my jewelry to get cleaned. This time for my birthday I bought x shaped earrings and a new bow ring. It was a perfect gift for my birthday! The staff was very amazing and very helpful. read more

My fiancé and I had a wonderful experience buying our engagement rings from Tiffany & Co. The staff are very friendly and helpful. We scheduled multiple appointments to try on the exact rings with particular sizing and the staff were easy to work with. We ended up buying matching Chanel-set diamond rings circled around a platinum band. We absolutely love them! read more

Tiffany & Co - Jewelry Near Me - Chicago, Illinois

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Highly recommend this Tiffany's location! And ask for Drew to show you around. He is the best sales associate that we've ever had the pleasure to work with! Friendly and professional...he makes you feel like one of the family. read more

Their customer service has always been great but my recent shopping experience with Yenifer was quite possibly the best service I've ever had. An item I needed wasn't in stock so she ordered the item for me and kept me informed when it was in the store for pickup. She went above and beyond to get the perfect gift for my mom for the holidays and I could not be more grateful! read more

High-end American retailer known for fine jewelry, china & silver. Located in the famous and popular Magnificent Mile. These are their hours: Mon.-Fri.: 10:00AM -7:00PM Sat.:10:00AM-6:00PM Sun.: 12:00PM-5:00PM Tiffany sure embarked on a dramatic renovation of its store in an effort to keep the iconic jewelry brand shining. This store is EVERY GIRLS DREAM COME TRUE!!!! After all they do say that DIAMONDS ARE GIRLS BEST FRIEND! Plus they don't fade with time. I've always enjoyed the following saying " Lights, Camara and Sparkle" The wall-to-wall renovations at 730 N. Michigan Ave., was completed in September. The two-story, 15,000-square-foot flagship did not change in size overall. I love the modern and expansive environment there are more seating options and luxurious finishes, such as marble, polished metal and velvet drapery. It is Tiffany's FIRST store in the COUNTRY to have a dedicated watch salon, featuring a new collection of watches expected to launch in the spring. read more

Tiffany & Co - In love! - Jewelry Near Me - Chicago, Illinois

The people on the main sales floor are all really really nice. However, the customer service was surprisingly bad in the service area on the second floor, very impatient and not friendly. read more

I received a gift, which was a Tiffany Fragrance from my niece. I decided that I preferred a different fragrance and called and spoke to Abigail. I explained that I had opened the box and smelled the original fragrance, and wanted to exchange it. Abigail was very pleasant over the phone, and she replied sure bring it in. I arrived there and told Jaycee, not sure of the spelling, but she is an Asian Sales Associate that I wanted to exchange the perfume. She took my purchase and said that she would have to speak to her manger, Qiana. She returned and said Qiana said that I could not return it because it was opened. As I was explaining to Jaycee that I called ahead and was told to bring my perfume in, Abigail overheard me, and said that she was the person I spoke with and to go ahead and exchange it for me. Thankfully, Abigail spoke up on my behalf. And, then was I only allowed to exchange my perfume and purchase the scent I wanted, which I was prepared to pay the difference. Afterwards, Jaycee felt compelled to reiterate that in the future I won't be able to exchange perfume. However, initially she said I couldn't exchange it because it was opened. I called to tell Qiana, the manager who also denied my request after I called to make sure the exchange was allowed, to inform her how offended I was, due the fact that Jaycee even after the transaction occurred felt she needed to once again give me another disclaimer. Qiana was smug and said she apologizes, not sincere about it at all, and she says she hopes I enjoy my perfume because it's their latest. I believe this is another case of racial profiling, and assumptions being made that fraud is happening. If this truly is a policy, then every sales associate needs to be trained properly. I was told three different stories regarding a company policy by three different Tiffany & Co employees. read more

Yeah, I know, Tiffany & Co is a chain. But yikes, this place is pretty awful! I stopped by to get a couple of pieces of jewelry cleaned and was shocked with how rude their customer service is. A woman on the main sales floor was nice enough, but up on the second floor the area for jewelry cleaning and repair was a mess. The woman doing intake was rude, and there were a ton of people waiting. An older man called the woman "love," and she snapped at him and said, "that's not my name." Jeez, lady! When I asked if they could also clean my engagement ring, she said "we ONLY clean Tiffany's pieces" with this attitude that was totally snotty and made it seem like she was looking down on my new engagement ring. My fiancé and I had talked about getting our wedding bands from Tiffany's. Heck, one of the pieces I brought in for cleaning was a Tiffany's ring he got me on our one year anniversary (many years ago now). But after my experience today? There's no way I'll be looking to purchase anything here, ever. read more

What girl doesn't get excited by the Tiffany blue box? I try to stay away from Tiffany & Co because walking in there is just going to get me into trouble, but today I guess I was looking for trouble because I walked inside this land of jewels. Today I was one of the only people in the store and I was loving the special treatment from the many sales associates. I kind of felt bad knowing that I didn't intend to buy anything so I figured it wouldn't hurt to pretend to be looking for a purchase. I know, I know...it was cruel of me to waste a sales associates time, but you know you've all done it at one time or another. I tried on sparkly diamond jewels that cost more than 4 years of my college tuition...& I had a blast. I will happily accept one of their blue boxes any day...well, as long as there is something from Tiffany's inside it! :) read more

I love silver so....I love Tiffany's. Can I afford Tiffany's? Mmm, nope...not so much but I can admire it from afar. Actually for my birthday a few years ago I received the Elsa Peretti Open Heart pendant, from my darling husband which I absolutely love. I was talking about the pendant but...I love my husband too. :) I had been eyeing the pendant for years. So understated yet classy. Sigh. Yep, the staff can be snobs and I feel a little uncomfortable walking in but they can just eat it....especially since I have another birthday coming up and I'm working on something to go along with necklace. ;) read more

The World According to Noelle Allergic Girl's Guide to Life This particular location of Tiffany and Co. is located on the Magnificent Mile. We came here the day after Christmas. It was absolutely freezing- a combination of the snow and wind. Parking is simply a nightmare. We found a parking garage and made the hike to T&C. As we tried to enter we were informed that they closed 5 minutes ago. Noelle's Notes Hard to find parking. read more

I was just back here for service on a braclet I bought my wife a few years ago and it STILL SUCKS....in fact, worse than before. Hot Mamma had taken the braclet once before to the Oakbrook location and they fixed a kink (its a weave).......but it didnt look right, or last long.....so I brought it downtown with me. The girl in "customer service" told me there was a one year warranty - for a $1,500 braclet?????? - and they could send it to NY service center and give me estimate on how much to fix.....she said it must have caught in a door....it was not from wear. I called my wife to let her know, and she got MAD because she rarely wears it and never had anything happen to it. When I told the Tiffany's girl that I was going to take it back to Oakbrook she said they could do a "one time free" fix......WHAT??????????? Give me a break, they SUCK. I still bought her some earings for Christmas....cant help myself..... read more

Sending my biggest appreciation and gratitude for an act displayed yesterday by Abigail and Pam at the Tiffany & Co. store on Michigan Avenue. On April 17th, I was diagnosed with Leukemia at 27 years old and was immediately admitted to Northwestern Hospital for chemo therapy. Ever since that day, I've been confined to my hospital room and a small hallway, unable to leave the floor, much less the building. My incredible mother has been my primary source of strength, fortitude, and comfort the last month or so of this difficult time and has proven what I've always known to be true about her - she's the best mom in the world. Yesterday though I found myself in a tough situation after having realized that it was already 3:30 pm on Mother's Day and I hadn't gotten my own mother anything due to the circumstances and scheduling of my care - she is the type of person who expects nothing in return and is more than content by just seeing her kids on Mother's Day, but I really felt pain and disappointment in knowing that I potentially missed an opportunity to show her, even in a small way, how much I appreciate and love her on this special day. I have had the pleasure of being a repeat Tiffany & Co. customer at this store and each time I've received tremendous care so it made perfect sense to start my search here and see what I could find that she might enjoy. My sister mentioned that my mother had received a Tiffany & Co. tanzanite jewelry piece for Christmas so I decided to purchase the Color by the Yard earrings to match her set. I called the store and briefly described the predicament I was facing to Pam. My expectation (desperate hope) was simply that I could purchase through the phone and then have my mom run by the store before 5:00 PM to do an in-store pick-up so that she could receive the gift the same day. However to my surprise, Pam without hesitation offered to have the earrings hand-delivered to my room. I was in total shock and couldn't believe that was even an option given that it was nearing the close of business on a major holiday. Abigail and Pam then worked together and somehow made this last minute request possible. Abigail, who made the delivery shortly after what I'm sure was an incredibly busy workday for the store, came after work all the way up to my room here on the 15th floor to ensure safe delivery and the utmost convenience for me. This also avoided the need to break the surprise and ask my mother to stop by the store. Wow, it meant everything. I must say that I can't be any more appreciative of this thoughtful effort and cannot say enough good about the character of both Pam and Abigail for making this possible. My sincerest gratitude goes out to both of these incredible people for working together as a team and making my mom's day so special and for giving me an opportunity to surprise her in a way that only Tiffany & Co. can provide. read more

Terri Evans. Ask me for her email if you're looking for something particular, she's awesome. She sold me all three of my tiffs and the one i got my mom. 7/30/07 This past week I got the compass keychain for my guy's birthday. Terri took my order on the phone and packaged it up all pretty and had it waiting at security so I could just run in and show ID then grab it. Terri really is the best ever. She's so nice and replies nearly immediately to my emails. read more

The iconic store on Michigan Avenue flawlessly represents the integrity and elegance of the Tiffany & Co. brand. Everyone should experience a visit to this store and at least appreciate the beauty in all those diamonds and Tiffany Blue! read more

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I'm just crazy about Tiffany's There's really nothing more to be said. Wonderful experience, very helpful and knowledgeable staff. Our appointment started on time and they kept my fiancé's champagne glass full allowing me to leave with a bigger diamond than originally intended. will be back as often as possible. read more

I'll give this place 4 stars solid...... This was a real nice store. I was looking for something for my wife so I bought here this: http://www.yelp.com/biz_photos/vRmCMhxU9ASUd85H2PjOaA?select=joJu1fWquaog70qYGCOxlg I told her I was going to buy it for her sometime so it wasn't much of a surprise to her, but she deserves it. The service here was excellent, and I would give them five stars for that. Minus one star for price as you're paying for the Tiffany Brand, but I really don't mind. Great place to get that special someone in your life gifts. read more

Tiffany & Co - Matching necklace and bracelet - Jewelry Near Me - Chicago, Illinois

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Store Review: Light blue hue is synonymous with class and Tiffany jewelry. I have only been to the physical store once to buy a "bean bracelet" that my wife lost after having the locking mechanism fail. I felt underdressed as I walked into the store. Employees were dressed in suit and greeted you promptly. On the first floor they have a lot of the expensive pieces. My bracelet was located on the second floor. I realize that people are buy a brand for the $$ and not the value of the individual piece. The sterling silver bean bracelet was close to 100 dollars and when they first took it out from the case it came in a small zip lock baggie. I am sure the manufacture value was less than 10 dollars, but what can you say people love Tiffany. Pros- everyone loves tiffany, classy gift Cons- expensive and more value to your dollar if you shop elsewhere for diamonds Hidden deals- None read more

A long time Tiffany lover and 4th generation woman owning so many fine pieces handed down over a span of 50 years, I always look forward to the Tiffany experience during Christmas. Familiar with New York and Palm Beach, we made a trip to the Chicago store on Michigan Avenue and it was so barren and un holiday like. We were very disappointed in the lack of holiday decor and spirit. No decorations at all and very stale atmosphere. The people were very unfriendly and as I was looking at a few things to buy, I felt rushed and as if I were asking a huge favor to see a different stone. I came specifically to buy my daughter a bracelet and my sister a necklace. When I left with my blue bags, I did not feel excited, happy, thrilled and like something special had just happened. Huge let down with this flagship store. They need to bring some happy positive holiday spirit into this store. they should learn from New York, how to operate a fabulous store, especially during the holidays. Could have just ordered online. Went for the experience in a new city, sad one for Chicago. read more

I had a wonderful experience at Tiffany today. I don't want to go into too much detail, but I was picking up a piece of jewelry that I had dropped off for repair. The woman who assisted me was so kind, Abby. She not only made my day, she touched my heart. Thank you Abby. read more

I typically don't rate chains but my experience here was terrible. I came in to resize an engagement ring my fiancé got for me. The sales rep that assisted me was terrific during the sales portion of it. He said the resizing should be done within a week and I can expect it by Wednesday at the latest. I told him we were going out of town and would prefer to have the ring before. He assured me it would be no problem. I called Monday to check on the status. The rep (Robin) who answered the phone asked me right off the bat if I received an email. Obviously I did not because I wouldn't be calling otherwise. She did not even check her system to provide an update. She simply told me if I haven't received an email, it was not ready. I called again on Tuesday (the day before it was promised to be completed) and spoke to a different rep (Vanessa). She actually looked in the system and told me that the resizing was delayed due to the instructions the sales rep sent in. If I didn't call, who knows when they would have reached out to me to get clarification? Needless to say, the service was delayed and I did not receive it back until past the 'promised by' date. Definitely not the customer service I was expecting from a company like Tiffanys. If it wasn't for the sentimental value of the ring, I definitely would have returned it and gotten a similar design from a local jeweler. read more

I went there today, with my mom, to get a something special for me. I was very lucky to have a guy named Ismael Franqui helped me out , because I'm very difficult in choosing something :) He made sure what I was looking for, and he showed me different kinds of that necklace, He was very patient with me and were having his kind smile throughout my shopping there. Finally I got the necklace I liked. Thanks to him and thanks for being super nice. Compare to my experience in Manhattan Tiffany, I liked Chicago more. ( and it's all about the staff treating me nicely ). Good job guys ! Thanks for being such a great team. read more

Tiffany & Co - Jewelry Near Me - Chicago, Illinois

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