The store is very worn and in disrepair considering they are attempting to sell somewhat expensive products. Compared to their Detroit location at the hotel this location is nothing short of brand damaging. Further the staff are disengaged and while pleasant, mostly robotic. Shinola needs to invest at least a modest effort to make the shop as nice as their core watches. read more

Skylar was wonderful. My favorite necklace was stolen when are car got broken into and i was devastated. It was sold out on the website. We happened to come into the store, interacted with Skylar and her associate, and explained our predicament. Skylar took the time to look on their store computer, located the item, called her colleagues in New York and facilated the replacement sale. Of course while she was working her magic, hubby found a new watch and I found a new watch strap. We bought them! Store is clean and welcoming. Street parking was not too hard to find and also free on a Sunday. Will definitely come back. read more

Angelo and the other staff members were fantastic - and the product itself is definitely worth the price point. Definitely recommend!

Went in to find a new watch band and walked out with a new wallet. While they didn't have exactly what I was looking for band style in my size I was still pleased with the shop and experience. The two people working there were extremely friendly and helpful. The shop is impeccably clean and orderly. I love the smell of the fresh leather in there. It kind of has that new car kind of smell which is delightful. read more

Shinola - Band selection size 20 and up. - Watches Near Me - Chicago, Illinois

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We've made several purchases at this store. The staff is always informed and so helpful in answering questions about the products. Frank was teriffic in guiding my wife in buying 2 watches for ourselves. Also, we appreciate the Shinola mission of quality design and craftsmanship. We are loyal and dedicated customers. read more

Shinola - My new watch! Thank you for your help Frank. - Watches Near Me - Chicago, Illinois

I just can't say enough good things about this store! I got a new watch from my fiancé for my upcoming wedding and the band was too short. With no time to spare, ordering a new band as an exchange just wouldn't work. I let the store know my particular story and even though it's not policy to swap bands on a pre assembled watch, they kindly and happily made an exception for me. Rules are rules, and I get that, but it's nice sometimes that everywhere needs a little bit of a "human element" for certain situations. Lily, the manager, and Jennifer at customer service in Detroit were both top notch and made sure that left with what I needed. Thank you Shinola! Go tigers! Weir everywhere ;) read more

Omg, my awesome bf wanted to buy me an AMAZING Shinola watch , they let us in to buy, w/ my big Pit and sold us my dream watch! 30 min past when they were supposed to close, friendly!!! Loved Logan & Annie!! Super service!! read more

These guys are great! I try to purchase Shinola products whenever I can afford it because: 1. They're quality. 2. They're made in the US, and many things coming from Michigan. 3. They look great. We don't have a Shinola store in Philly (yet), but my fiancé was able to call and have them monogram a notebook with my initials on it. It was super easy to pick up, and the staff here were great to chat with. They even pretended not to mind my father's extremely corny and somewhat annoying jokes. Their main product are the watches, but they also sell bikes, and assorted leather and paper goods. Everything is pretty expensive, so you should think of it as an "investment" rather than a "purchase." read more

Shinola - The monogrammed little notebook I picked up. - Watches Near Me - Chicago, Illinois

Decent selection, but horrible customer service. Employee named Will should get put under review by senior management. The way he talks to customers is appalling - almost made me want to take my business to another store. Karina was helping me and she was fine, but my whole experience was overshadowed by Will's behavior and comments. read more

Have you ever walked into a store that you've admired with no intention to buy anything? Well..that was me when I walked into Shinola on a beautiful Sunday afternoon. I've always admired their pieces and enjoyed their showroom in Detroit that displayed hard workers and a hopeful rise in our economy. When I walked into the Chicago store, I wasn't expecting much but I did find myself to feel a bit of pride that this Detroit based company was moving on up! Ryan approached me as I was admiring the build-your-own pieces. It's a nice touch Shinola has added in the last year or so. He was so passionate about the brand and extremely knowledgable. I must've asked him every question in the book and he never seemed annoyed and if he wasn't sure, he just searched for an answer. At first I figured they were based off of commission, but that isn't the case here. Long story short, he sold me my first beautiful Shinola piece. I will accept leather bands that match the gold face for my birthday and any other holidays. If you've even been thinking about this, go for it. The watches have a lifetime warranty and the first battery replacement is free. I can only say great things! Support local-ish ;) read more

Zipper on bag broke after 3 months, leather around straps ripped shortly after and now the zipper broke again. If it wasn't a gift I would have tossed it. read more

I am familiar with a few Shinola products and I am very impressed that they have brought such high standard to American manufacturing. At a time where American made products are almost nearly non existent and coming from Detroit, a city that was the heart and soul of American Auto manufacturing and sadly has fallen on very hard times, Shinola is part of Detroit's Renaissance. Here come the BUT... I brought my friends to the store yesterday. We came in and saw a pretty short hair black girl which I thought was a customer. She was very cold and standoffish. I actually thought she was a mute until my friend asked her a question. The stuff is indeed quality, very pricey so for that kind of money Shinola should hire someone warm, friendly not someone that makes you want to leave the store immediately. BTW, all four of us had the same impression about the girl. read more

It's all about the presentation, and I was in love with this boutique from the moment I walked in. I was greeted with smiles and a salesperson who was eager to please--even on a busy Sunday with a store full of shoppers. Leather bags, briefcases, paper journals, belts and accessories, watches--think Coach meets Fossil on a higher level. Definitely a splurge, though no one will steal my monogrammed notebooks. read more

If I could leave 10 stars, I would. Tamara, the manager, was truly interested in helping us; we were in town on a mother/daughter weekend from separate parts of the country; the store was busy, and we weren't able to make the purchase that day, but she followed up with us the next day, and helped my daughter become the owner of her very first serious watch! My daughter loves the watch, I have loved the concept of the company's evolution since it made it's mark in Detroit around 2011, and Shinola's customer service is amazing. Starting w/ Tamara and her team, Shinola walks the talk. I will be shopping Shinola this holiday season, and may even purchase a new watch, for myself this time. read more

Love this store! So far I've gotten a wallet and a titanium watch. Small issue with the wallet, that was my fault, and they took care of me right away. I look forward to my next visit. read more

Shinola - 48mm titanium. Love it - Watches Near Me - Chicago, Illinois

I have been wanting a Shinola watch for a while, but there isn't a store near me and I have a hard time spending that much money sight unseen. On a trip to Chicago, I found myself with some time to kill, so I headed straight to the store. The staff there was a bit aloof-- something I would expect at a high end boutique, but not aligned with the mid-west hard work ethic that Shinola desires their brand to portray. In the end, the store is gorgeous, the staff did help me find a watch perfect for me and I couldn't be happier with my purchase, which I receive compliments on all of the time. read more

Dropped in for a visit while in town. The staff was great, very polite and eager to help. Beautiful store with plenty of watches in stock. The staff helped me date my 1st edition Shinola watch and I didn't encounter any pretentious service! read more

Very happy with my experience at the Shinola store on Damen. Plenty of options to choose from and the sales staff was very friendly. Big shout out to Ryan for helping me out and teaching me a bunch about the brand in the process! read more

I've been in this store twice now and while I love their products the staff here is not helpful and pretentious to boot. I felt like it was an act of congress just to have them ring me out (I'm sorry I got in the way of you standing around doing nothing for those five minutes). My advice would be to go to Nordstrom where your purchase comes with respect and a smile. Shinola save your rent money because you're paying to tarnish your brand with employees like this. read more

I stopped into the store on the Fourth of July. Incredible staff. Definitely going there for my next watch.

As a Chi-town visitor from Michigan, we had to give some love the IL Shinola store! Staff was very attentive, offered great advice, and provided some much-needed input on buying a gift for a difficult relative. Was happy to spend the money on an awesome company, even happier to spend it where the staff was just as wonderful! read more

Bought some Xmas gifts from my family through the phone. A guy named Scott took good care of me. There was a small misprint made when engraving initials on one of the journals. Scott had it fixed within minutes. A no BS store. Great journals. Will likely look into other products as well. Thanks Scott and thanks Sinola! read more

Kirk is the man. No questions asked. My iPhone case was falling apart and he took care of me. Less than one minute and we were done. Thank you. I have a great feeling about Kirk and now Shinola. read more

Just left this store with a smile on my face! Kirk was tremendously helpful and replaced my watch band without hesitation. Great customer service and will absolutely continue to buy and recommend Shinola products. Thank you, Kirk and team! read more