I came in on a busy Friday. I was greeted right away. The gentleman helping me was very helpful and offered me a beverage. I happily took a glass of prosecco. They have a great selection of pieces. I couldn't make my mind up but in the end I went with a dainty silver necklace. I love the new sunflower necklace they just released also. They have an array of price points and always have great sales. Don't skip out on their birthday rewards! read more

This Kendra Scott location has a great selection and such attentive staff! I recently stopped by to pick up an online order, which was taken care of very quickly. I also added on a necklace to my order once I got to the store and the team was able to add it on to my total very easily. My whole interaction with the team members at Kendra Scott felt so personal. I will definitely come back! read more

I brought in a pair of earrings that I thought were ruined, and the team here fixed them in literally one moment. So kind, so helpful, and very professional. That's what I call excellent service. read more

If there were more stars, I would have checked more. We had a market day event at our business location and there was a booth with Kendra Scott items. They are so beautiful and of course, I purchased a necklace. When I got home, I realized I wanted something else. So now, this is the good part. Our building manager contacted the rep from the store and I was able to purchase the item and have it deliverd to me. This would never of happened if both the manager and rep were not able to coordinate this delivery. The rep, Courtny Svendsen, is amazing. She is the regional manager and is the best of the best. Makes me want to purchase more of the jewelry because of the folks they hire. Round of applause to Kendra Scott and the folks that represent this amazing organization. read more

I'll have to caveat that I do not shop for jewelry frequently. However, as I was visiting my friends in Chicago, we happened to stop into this Kendra Scott boutique as one of the friends I was visiting likes their pieces. From the moment we stopped in, the sales associates were extremely friendly and willing to show us around the boutique. They had pieces at such a variety of price points, that I think you could find something for nearly anyone who appreciates any sort of jewelry. I decided to go to their color bar to pick something up for my girlfriend since you could pick specific colors/stones and it felt just slightly more personal (although I'm fully certain there are tons of people picking the same color/necklace) Overall, I ended up having a slight issue with the piece I bought immediately after I brought it home. I brought it back to the store and even though I was fully aware that based on their policy it was not refundable, they went above and beyond to ensure the piece I had purchased was something I could leave with satisfied and happy to gift it. Especially for something at such a low price point, I'm impressed that they were willing to work with me so much to keep me happy. They'll definitely be a place I'll stop in again should I have other purchases to make in the future. read more

So it's taken me a while to actually purchase something since they opened but I'm so glad I finally did (and on sale, too!) The Sales Associate was super friendly and welcoming and was very knowledgable about the company's history and about explaining the promotion they had going on. So many pretty baubles in here; I walked away with an Abalone Shell Elton Station Cuff Bracelet that I absolutely love! And oh my god, the packaging is absolute perfection (photo to come!). read more

So I'm a guy and I'm as clueless about jewelry as a giraffe reading scripture. Sooo my gal pal broke her necklace while whipping her hair back and forth to the song Whip My Hair Back and Forth by Willow Smith. So I went into The Southport location and their employee (Maddie) greeted me with the grace and poise of Julie Andrews in the 2001 smash hit: Princess Diaries. She really went above and beyond and crushed the customer service. 10 million stars. read more

Kendra Scott - Accessories Near Me - Chicago, Illinois

I walked in asking about a discount for bridal parties (I heard about it from a friend) and the sales associate said that was absolutely something they could do. I did not catch her name but my receipt tells me her name is Madeliene and she was so sweet and incredibly helpful!!! I walked in having absolutely no idea what I was looking for and I ended up buying a necklace for all of my bridesmaids. Super great customer service and I will absolutely be back. read more

I have been a fan of Kendra Scott jewelry for a few years now and own over 50 pieces! The customer service at this location is awesome. Not only 1 but 2 sales associates were helping me out and also making conversation while I waited. What brought me in yesterday was that I unfortunatetly lost one earring of a pair that I loved, and wanted to see what could be done. They were really helpful in searching for a new set which they'd offer back to me at half price. The style ended up being out of stock, however, they showed me a newer similar style which rocked. I was in a bit of a rush so didn't have time to shop around but I noticed the layout of the store was great and really well organized. Can't wait to return! read more

What amazing customer service, every time I go in! Carolyn helped me this week and was so sweet and patient, whoever does the hiring here should pat themselves on the back such incredible staff it's so refreshing, and of course the jewelry is gorgeous read more

The manager, Maddie, at the Chicago Southport location completely won me back as a customer after the online customer service team botched the opportunity. Maddie responded kindly and professionally to my plea for assistance within 24 hours and invited me to come into the store so that she could help with the problem that online customer service refused to address. Maddie is another reason why we need to keep our face-to-face human interactions. read more

I spend my day and $ on Southport. I workout at SOULCYCLE, shop at Lululemon, Athleta Amazon Books, etc. etc. Dine at the fabulous restaurants on SP. My daughter and I stopped at Kendra Scott on 7/18/17 after a great lunch at Crosby's Kitchen. We haven't stopped in since they opened. I was going to buy my daughter a birthday trinket. We walked in I said Hello, no response said hello again. The 3 sales associates were so busy working at their counters they could not greet us. There were no other clients in the boutique. First impressions for me are everything. Southport shoppers are used to friendly, helpful faces when they shop or browse. read more

I ordered earrings from this store as gifts for my bridesmaids because the stones I wanted were sold out in every other store. I had such a great experience that I just had to leave a review! The girl who helped me on the phone was so sweet and friendly and easy to work with. I got an email confirmation of my order very quickly and I even got my order within days! Best of all, they all came gift wrapped and the staff included cute coozies for me and all my bridesmaids, a gift for me and a hand written thank you note! Seriously so sweet. I couldn't have asked for more! Best customer service experience I've had in a long time!!! read more

As an overall company, I love Kendra Scott and everything they stand for. Kendra is incredibly generous with not for profits in the community. I was so happy when they opened on Southport. Every time I visit the store, I'm greeted within moments of entering the store. One of my favorite things is that during your birthday month, you can purchase one piece for 50% off! Just a little insider tip! read more

Amazing customer service. I bought a bracelet here a year and a half ago and have worn it practically every day. Since it is an adjustable cuff bracelet, it has worn out over time and broke apart today from all the use of squeezing it together to tighten it on my wrist. When I went into the store with it tonight, Mary M. replaced it with a brand new bracelet no questions asked and could not have been more friendly in the process. Will definitely continue being loyal to this brand (& more specifically, this store) due to excellent customer service. read more

Ordered from the online store for a christmas gift, but it arrived damaged (seemed like a QC issue at the factory). Walked over to this location to try and get an exchange and the salesperson was super friendly and helpful. She made it clear that she was going to get my issue settled right then and there, and had me in and out in a few minutes. read more

I love this store more than words can say. Mary Margaret is the best store manager! She is so friendly, accommodating - and she goes out of her way to help! Every time I come here, the customer service is amazing! read more

Outstanding impeccable customer service!! I walked by and on a whim I went in for their advertised "June Babies" sale. I chose some earrings and the staff allowed me the time to carouse the floor one more time in case there was something else that caught my eye. I am so thankful I wasn't pressured, because I saw some perfect Brown Mother of Pearl earrings. The staff brought out three selections of each stone before I went home with my final purchase. I love all the cuts, and I can recognize someone with a Kendra Scott cut on the street, instantly we are happy! read more

I had such a great time!!! My boyfriend and I went in a few weeks ago, he is going to school in Chicago and I was visiting from Seattle. The customer service associates (they were so amazing I don't even want to call them sales people) chatted with us, gave us champagne and told us stories, they recommended restaurants and activities and were just overall happy and helpful. My boyfriend is in nursing school, and I work for a non profit, so we didn't purchase anything that day I just wanted look at some earrings I've been eyeing for a few months. They told me that you get 50% off a full price item in your birthday month so I am counting down the days until July! Most of my Kendra Scott collection is made up of sale items and gifts, so I was so happy to learn of this birthday discount. I am very appreciative of this memorable experience!! read more