Wonderful local business . Friendly knowledgable owners, always make time to chat. The cleaned item…read moreis always ready on time they have never been late. Excellent value for the money.

The owner was very nice. We talked and he knew exactly what needed to be done with my comforters to…read moreclean them. The service was excellent which I appreciate. Great quality as well.

Service was wonderful! Clothing done right! Owner very personable ! I would suggest Northwest…read moreCleaners for all you dry cleaning needs.

Do not have pants hemmed here. Either she does not know how to follow instructions or has a…read moreproblem communicating in English. I specifically asked to hem my jeans and to taper them so the cuff opening would not be too wide. She advised that just to shorten would be $26.75 and a bit more to taper the cuff. I told her to taper and I would pay the extra cost. When I picked them up she shortened them but did not taper then charges me $36.75 When I told her we agreed to a specific marrow cuff she just kept acting like she didn't understand. Then when I paid she shorts me a dollar in change. Don't let that friendly demeanor fool you. This place is not only expensive but she can't even do the job requested. Now I have to spend more money to have them tapered.

Hard to find a place to do the little things we needed done. This is more of a high-end suit…read moretailoring place, but she agreed to do Kid K's Girl Scout patches. A bit expensive for that but she gave me a discount out of pity, I think. The work is excellent. Just beautiful. I probably needed something less exquisite, somewhere between this and my sloppy hand-stitching, but I am impressed. Ready when she said it would be (I told her no rush and it was about a week and a half.)

If I could give this zero stars I would. This was one of the worst service experiences I've had in…read morea long time. I dropped off my pants on Monday and was told they would be altered and ready by Thursday between 2:30 and close. The quote was $80, which is already outrageous just to get pants hemmed, but I agreed because I needed them for my graduation. I called at 2:30 on Thursday to say I was on my way. I got there at 3:05 and the shop was already closed. They close at 3. No heads-up, no courtesy call, no apology, no explanation, and not even a follow-up the next day. I was left scrambling before my graduation and had to throw something else together last minute. It honestly made me question if I even needed to get the pants altered at all because this whole situation was just horrible. What was the point of taking my name, phone number, and contact info if she wasn't going to use it? I never got a single call. Not even to confirm the pants were ready early. At this point I wouldn't be surprised if she forgot about the order completely. She showed no remorse and then had the nerve to try and charge more for expedited service, even though she knew my deadline from the start. That was enough for me. I didn't even go back to pick them up. I hated that it was this horrible because I really needed the help and trusted her to come through. If you have anything important coming up, do not go here. Save yourself the stress.

10 out of 10 will come again...the stay is friendly and helpful, my Suit and Jacket was done on…read moretime for an event

Do not take your clothes here! They left Blue streaks stains on my clothes. They created new stains…read moreon my clothes and couldnt get it out. They ruined my dress shirt!!! This is the second time they have done this to my clothes

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

used them for years and in the same order had two shirts tear that were NOT TORN when I gave them…read morefor pickup. Accepted zero responsibility. They're reliable for pick up and drop off but wow, after like 4 years of 2x weekly pickups, terrible reaction for a long term customer.

Short notice call, was upfront with an expectation and time limit. May be slightly more expensive…read morethan other dry cleaners but we are talking a couple of bucks. Service was good, not the friendliest but you're there for a service and that is exactly what is delivered in a timely manner. Will go back for sure.

Phenomenal service!!!!! So professional and on point. Quick turnaround time. I have complete…read moreconfidence in the work they do!

Overpriced! Sweaters shrink when dry cleaned. Prices go up frequently. Not worth the cost. Phone…read moredoesn't work either.

They have these new self service kiosks. Though they are neat it completely strips the appeal of…read morethis cleaner and totally changes the vibe. The old school interaction of being able to go in, talk about your garments, hand them off is no more. The small business mom and pop feel has been stripped completely now with the Columbus Dry Cleaning & Laundry Services franchise updating to no contact and current tech. Drop off experience went ok after I figured it out. When I returned the return kiosk froze and I had to get someone in the back to help and manually process the payment. Then go back and wait for the automatic vending of my clothes. Just not a fan but better than not having a dry cleaning option. Pricing was $42.59 after tax for a Jacket and a Suit Jacket. Hoping future experiences will be more seamless and I am sure I'll adjust to change but will miss the personal Ross Cleaners feel.

Production was able to find the missing piece a few days later... Just grateful for that to say the…read moreleast. Happy things worked out in the end. Hoping everyone has a Happy New Year in 2026 :) Lo Siento Tia esta Bien gracias Thank you