I found Agape Outdoor Work on Yelp after seeing mostly five-star reviews there and on other social…read moremedia platforms. Based on those reviews, I decided to contact the company to ask about masonry work.
On Saturday, August 1, I called and spoke with the owner, Siaosi, who also goes by George. He told me his company mainly does masonry. We scheduled an appointment for Wednesday, and he asked me to text him with my address. I did so and asked him to acknowledge that he received it, but I never received a response.
On Monday, August 3, I called to confirm the appointment. He told me again to text him with the address. I explained that I had already sent it. He then said, "I'm going to hang up now. I will check it."
The next day, August 4, he called me, but I missed the call. When I called back, he said his name is George. I asked whether he had called me, and he said he was not sure and that it may have been a pocket call. When I asked what company he was calling from, he hung up on me.
On Wednesday, August 5, he called again asking for my address and said he was already in my area. Since I had spoken with him several times, I recognized his voice and mentioned that someone named George had hung up on me the day before. He said George is his English name. He then yelled that he does not check text messages on Saturday and screamed, "Do you still want the service or not?" I found the tone and behavior unprofessional, so I ended the call. He called back again afterward.
Overall, my experience was very disappointing. The communication was inconsistent, the appointment was not properly confirmed, and the phone interactions made me uncomfortable. Based on this experience, I would not hire this company. I also question how reliable the five-star ratings are, because my experience did not match the positive reviews I saw online.