If only you could leave negative stars. A friend recommended I stop by here so I was excited to try this place. Unfortunately, I just had the worst experience. I walked in before 5 pm to see if they could do a manicure. "5 minutes, pick a color". Great. Picked a color. They were busy so I was asked to sit in a pedicure chair to wait. No big deal. Called a friend at 5 to let her know as we had plans later. 15 min later, they finally applied the gel removal liquid and foils. Sat for another 15 min. Finally, at 5:40 I had to scratch off what was left and get going. I asked for a file from one of the staff who didn't even respond verbally - just rudely turned away. Finally she handed one over. I called my friend to say I was on the way to meet her around the corner. At 5:45, they saw me get up and started literally scolding me about not being patient and waiting. They insisted I pay $10 for the gel removal when I did all the removing! I was furious but it was literally three ladies yelling at me to pay and this random dude on his phone rolling his eyes. I know these times are difficult for everyone and didn't want to be "that person" so I paid but I am definitely never going back and do not recommend this place. Honestly if they had just said, "come back later or tomorrow," I totally respect that! Treat your customers with respect, even if they are new ones. Especially if they are new ones! The pictures are my sad, haggard nails. The end. *** response *** Hi Lily, I see you responded and am disappointed by your words. I could post a screenshot of the timing of the two calls I made to my friend: 5:01 after I arrived, and 5:42 when I was trying to leave and your team yelled at me before I paid and left. She can verify this and even offered to post here. Saying I lied is incorrect and unfair. Even if I did arrive when you said I did at 5:15 (which is wrong), that would have been nearly half an hour of waiting around. Since then, another friend who used to be Yelp Elite and lived in the neighborhood told me about the bad experience she had at Sutter Nails -- and how the review she posted here was later deleted so I won't be surprised if this disappears. After 60 reviews here on Yelp, this is my first negative review - I try to live by that saying "if you can't say anything nice, don't say it at all." So I don't see any further point in continuing this unpleasant dialog - all the best to you and your employees. Instead of further insulting a customer who gave feedback, maybe it would be better to take stock and apologize. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

They are nice and accommodating but I just went in yesterday and my gel polish already chipped! Leaving for vacation and do not have time to go back in to get fixed read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

These Ladies are Amazing! I have been going to them for 2+ years now. Used to love going with Tammy but Lily & Jenny are almost always there and always take good care of me. They do a good job with acrylic nails which is getting harder and harder to find nowadays as well as gel manicure & pedicure. They are patient with my constant color changes and have a clean calm atmosphere that relaxes me as soon as I am in the door. :) read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I hate to give such a bad rating but honestly I've been here 2 times and both times I've had horrible experiences. Both experiences are similar. I came on a Friday with an appointment for a regular mani pedi for 4:30pm, after choosing my color I was sat down and they started working on my feet within 10 minutes. Halfway through my pedicure 2 people walked in with no appointment and they were attended to immediately, the girl that was doing my nails stopped and started on theirs and left me hanging with only 1 coat on my toes for 40 minutes, my friend had to tell her nail girl to stop her nails and finish mine because I had somewhere to be. My manicure was very halfass and it was done in 3 minutes, the polish looked horrible, my nails weren't properly cleaned up, and they ended up cracking within hours of leaving the salon. I spent 2 hours of just sitting on the chair waiting to be attended to like they did to I'm guessing is some of their favorite costumers since they are allowed to just walk in and get their nails done even before the people that have appointments. I won't be going back. Other friends that have been here have noticed the lack of attention they pay to new comers or younger people in general. I hope they notice that what they are doing is not okay and everyone deserves to get pampered equally. read more

I came here for a pedicure with my friend. The service was fast and my nail tech was so sweet and very considerate of my worries since I have super sensitive skin. I appreciated how much effort she put into my pedicure without going crazy on my treatment. Very easy going staff and it wasn't too crazy busy early in the day. read more

Love love loves my V-day nails from the lovely ladies who work here. Been coming here for a long time, very nice and good area to get your nails done and shop around after. read more

Sutter Nails - V-day - Nail Salons Near Me - San Francisco, California

I decided to randomly stop in here for the first time on my walk home from work as a birthday gift to myself. They were able to take me as a walk-in for a gel manicure. I am thrilled with the results. Lily did the majority of my manicure and was incredibly meticulous. I love the way my nails turned out and I will for sure be coming back here in the future. read more

Sutter Nails - Nails - Nail Salons Near Me - San Francisco, California

See all

I came here on a whim one day after work and they are now my go to nail salon. The women here are so nice and really listen to what their customers want. They do an amazing job and I'm pretty specific and picky about what I want. They never have an attitude when I want to change something and make the extra effort to make sure their customers leave happy. read more

Sutter Nails - Nail Art - Nail Salons Near Me - San Francisco, California

See all

Great and fast service! I am a regular customer already for 2 years - time flies! Ladies are competent and always know what is best for your nails. They have a lot of options so your definitely will find a service that perfectly fits you. I had a dip powder + gel this time to keep my nails stronger and long lasting. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I go here for powder dip manicures. I go on my 1 hour lunch break and they finish within the hour. There the best!

I have been coming here since August when I moved to the neighborhood and it is my favorite nail salon in San Francisco because they do a fantastic job on acrylics and nail shaping. This time, I got a gel French manicure on my natural nails and they turned out PERFECT. Lily is so sweet and has great attention to detail. Prices are very reasonable for the city. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

See all

My wife leaves. She returns. She looks amazing. What else does a guy need? Dinner, and she picked it up on her walk home. Sutter, you're my inspiration. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I'll let you decide by the picture if you think it looks like I got a spa pedicure. I might as well have asked for a toe polish change. I told the woman that my toes looked bad, that they looked dry (because she poured alcohol over them instead of taking the time to just soak a pad and wipe the nails with alcohol) and she said "that's how your skin is" lolllll. No ma'am. My feet shouldn't look dry after a spa pedicure haha. Anyways... Just do yourself a favor, walk 6 more minutes and go to Sugarcoat on Post. read more

Sutter Nails - After my "spa pedicure". I'll let you decide if you'd want your heels to look like this after a pedicure. - Nail Salons Near Me - San Francisco, California

Lilly did such a great job with my GelX nails! I had to remove dip and repair a broken nail and she made them look amazing! 100% worthy the wait! Thank you! read more

Sutter Nails - GelX Nails - bubble bath OPI - Nail Salons Near Me - San Francisco, California

Been looking for my go to salon in SF and finally found it! Not sure about the other reviews... I have been texting the owner to set up appointments and have been honored every time with no wait. Great experience/price with acrylic nails. Great pedicure as well. read more

My go to nail place. They're always kind, professional & accommodating. I'm always coming back. These ladies really take care of you! A++ I like to wax and tint my brows there too :) read more

See all

I loved OMg We got Gel-X again and they came out beautiful as always! Again just make sure to go with plenty of time since they are always really busy! read more

Sutter Nails - So nice - Nail Salons Near Me - San Francisco, California

See all

As always, my girls at Sutter Nails absolutely killed it! Great service and they always do the BEST job. I'm so happy with how my nails turned out. They know all the nail trends and won't let you leave unless it's perfect. read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

Great service for walk in manicure in union square. Has dips and gel. That's all I can say about a manicure.

Visiting from out of town and needed my nails done! They had availability for a last minute gel mani & reg pedi. Got the princess treatment & got my hands done at the same time as my toes! Fairly priced, expert application & color selectionWould absolutely go back again. If you pay cash you get a discount read more

This review has been long overdue!!! When I moved to SF last year, I found them on yelp, it's very convenient from my work and home, what can I say they're in the heart of downtown San Francisco. The first time I came here I back then was doing acrylics because I bite my nails. Then the dip comes in!!! ahhh DIP!!! Lily told me "why don't you try to do the dip, since you like your nails short." I said "why not?" I never look back to acrylics since then. I love coming here, they are very friendly and accommodating. Jenny, Tina, and Lily you guys are awesome!! read more

See all

This was the worst experience I've ever had in my life ... I am very disappointed of their service as well as the result. First place is not clean at all ... they don't even change their gloves ... those people are just running after your money ... three peoples had to work on my hands and pedicure to get my nails they don't care about the result because it's a disaster I had to tell them that the shape was not even several times .... I had a natural pretty long nails the women shave them to short even if I told her to be carful .... They play it super fast to take other appointment...the finishing is missing ...there where missing spot on my nails that need to be completed I told the women she said everything is good and left me to go to another chair where another client was waiting. They are jumping here and there it's ridiculous how they are working without giving a shit about client feedback or result. They did not even start my nails from the bottom it been three days now it look like I've done them it been two weeks. Well it's a Waste of time and money ... GUYS DO NOT GO TO THIS NAIL SALON EVER !!!!! A honest advice here. read more

Had a wonderful experience at Sutter Nails. I was able to to get an appointment easily on their website, no wait and was treated very well. In fact, I felt a like a queen with three women working on my hands and feet at the same time. Jenny was able to give me a custom nail design and did exactly what I asked and made me SO happy. They take pride in their work. New customer and will be back! read more

Sutter Nails - Gel nail design by Jenny! - Nail Salons Near Me - San Francisco, California

I finally found a new nail salon that is conveniently located near my job. They did a good job with the dip powder and will be coming here again. read more

Sutter Nails - Powder Nail Dip in "Shake it till you Samba" - Nail Salons Near Me - San Francisco, California

See all

The service was great and I was attended to pretty fast. I called in before going in. Overall it was a great experience and I am obsessed with my nails, thank you Jenni! read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

Mediocre set up for a nail salon. Came here for my holiday season plus new years' nails. I didn't know that they only accept cash and only found out by looking around to see how other customers were paying (looking at their nail deisgns at the same time). When I told them that I didn't have cash and that I can go to a bank ATM store to get cash, (which I have done before in a nail salon), they stopped halfay on my nail treatment without putting the polish on. I was really disappointed on their service on that part. It was an unpleasant nail treatment time. These are like my pamper time for myself. I like how they did my nail shaping and filing, but the staff service can be better. There are plenty of other nail salons in this vicinity and thought I would scope and check this one out. One visit and no more. I tipped well (only because I didn't want to ask them to break a 5 for me). read more

Sutter Nails - Holidays and ring in New Years glitter! - Nail Salons Near Me - San Francisco, California

Been getting my nails done here since I moved to San Francisco last summer. They are very patient and do a good job. I also get my eyebrows waxed here. I like the "stiletto" shape nails and they do it right every time:) read more

Nails looked ugly at the end, staff was unfriendly and the store unfortunately super dirty. Not professional, can't recommend it at all. (I had a pedicure) read more

I had the worst experience here and I have lived in SF for 2 years and been to many shops but this is by far the worst experience. The nail technician that was shaping my nails told me regular fill on full set was $40 for regular nail polish. The colors I had in my hand were hot gel though so I said I really want these how much is it and she said it would be $40 too. I asked again if it would be $40 for gel and she did yes, ok. So then the horrible lead lady came to paint my nails and she said in a low pitty sounding tone to reiterate the it was actually $50. So then I asked so why do your girl say it was $40 and ok she replied with was, its $50 so I said ok what ever finish painting my nails I'll pay it further that the rest of the experience was just awful she didn't care about my nails drying she kept rubbing off color And it was just awful I'm really Di read more

Sutter Nails - index finger, neon green gel polish, only after 2 days already chipped, head lady did a horrible job at painting. - Nail Salons Near Me - San Francisco, California

This is easily my favorite place to get my nails done! Everyone who works here is so friendly and kind and they always make my nails look perfect. I usually get acrylics here and I get so many compliments on them for weeks afterwards. 100% recommend!! read more

Sutter Nails - Nail Salons Near Me - San Francisco, California

I walked into this salon on vacation hours before a wedding and they treated it like the emergent situation it was. It was a multiple team effort as they got me in and out of the salon- without wavering from their scheduled guests. The owner did my polish and PERFECTED the nails before I could even consider leaving. I've never seen a salon accommodate the way they did. All within a timely manner without compromising quality. Thank you Sutter Nails! read more

I found my way to Sutter Nails this past weekend thanks to an Instagram connection. Honestly, I've passed by this nail salon many times on my commute to and from FiDi, but never stopped in. I really was missing out. Not only was it easy to schedule an ONLINE appt, but I literally was in an out with a gel mani + pedi within an hour. The quality of work is great and I appreciated the price point, as well. Gel mani + Gel pedi = $65. There was a $10 gel removal fee so the total came out to be $75. Just a note that this establishment only takes cash, so be sure to bring cash. Otherwise there is an ATM in the establishment, but it charges a service fee. read more

I have been going here for a few months and I absolutely love it!! And of course their staff too!! Lily does an amazing job on my nails every time. I love their professionalism and their affordable prices. Jenny and Hannah have done my pedicures. #highlyrecommends read more

Sutter Nails - Gel Manicure - Nail Salons Near Me - San Francisco, California

See all

They overcharge for their services. Got charged my credit card a different amount from what I was told ( I had ti oat $75 and got charged $80). The ladies will file your nails however they want and not what you request. Wanted square nails and the person files them round. When I asked her to fix them, she got mad. I ended up filing them myself. read more

I just got my nails done and wow am i in love!! i got exactly what i wanted and Jenny and Lily were amazing!!! I got a full set and they were so gentle and sweet! Plus they really know what they're doing there!! i will be recommending sutter nails to all my friends! thank u guys so much!! read more

Sutter Nails - acrylics - Nail Salons Near Me - San Francisco, California

See all

Do not recommend. They are disrespectful and rush the process. Nails don't come out good & look a mess. Unprofessional.

i hate leaving bad reviews, but the issues here are so easy to fix- honoring appointments and turning away people you can't fit in. At one point there were 3 employees and 8 clients (they kept saying, come in). While I was there (being shifted from table to pedicure chair and from one tech to another for a simple gel manicure), one woman walked out and another pulled her feet from the bowl saying it had gone cold. The male tech didn't listen to me- nails are too short, wrong shape and two tilt to side. Was literally about to ask to pay and walk out without polish when a female tech took over. She was pleasant but it was far from a nice experience (all the clients were agitated at the wait) and I won't be back. read more

I love Sutter nails - they're super friendly and do a beautiful job that lasts a while! This is my go-to in SF. Thanks guys! read more

Sutter Nails - Gel Manicure - Nail Salons Near Me - San Francisco, California

So long old friends... Here's my story: Despite my former review, I went back to Sutter Nails, upon recommendation of my former nail tech that is related to Tina, who called ahead and introduced me when she left her position at my old salon nearby to be a full time mom back in 2014. After being introduced, I fell into what I considered a lovely service relationship with the ladies at Sutter Nails. I went religiously. Like, "I only get my mani/pedi's in one place" religiously. In 6 years I've been to two other salons - both out of desperation because I was abroad and weeks past due a fill. I've been getting my nails done for 21 years and a little over 6 of them have been with Tina, Jenny, Lily, Tammy or Hanna at Sutter Nails. I tip $20 on $$60, $10 on $30 and I give holiday and life event bonuses because I've worked in service and these ladies have been like family. Today I called in on my way home to make sure that there was space for me before jumping off of muni two stops prematurely. I spoke to Tina, cheerfully discovered that they were "not busy at all" and asked if it was okay to pop in in 10 minutes. I arrived about 5-7 minutes later to a packed salon. I walked over to Tina and said "hey Tina! Looks like you got busier" ... she (not even looking up at me) mumbles and shrugs. I walked over to Jenny and said - "hey Jenny" (excitedly because now I'm feeling ignored)! ... I just spoke to Tina about 5 mins ago and she told me to head in and that you weren't busy". She shrugged and said "I know I'm sorry there is a very long wait" (Jenny is the owner). I said "I just don't understand why Tina would tell me to come in and then not at least hold a space for me if you got busy?" She shrugged and at this point others are looking up, because my frustration is showing - even though I'm not yelling - and I say, Jenny, how long is the wait? She says it's a while. I said "I'll be back tomorrow." And walked out hurriedly. Once outside I got halfway home and then realized that there's a nail shop right next-door to their salon, so I turned around walked back down Sutter, walked in to the other salon and asked if they would help me. Kevin, Kim and Locke were amazing. I am now a proud owner of a new gel mani/pedi and a new patron of Blend Salon. ... and they have better color, speed and service selection. Who knew!?! Thanks for reading! read more

For the longest time I couldn't find a place that put in a lot of attention to detail and effort into their work. Sutter nails is now my nail place from now on. Not only are they very friendly, but they do a wonderful job. Thank you so much!! read more

Sutter Nails - Bomb Manicure!!! - Nail Salons Near Me - San Francisco, California