We all know what BOAT stands for - Bust…read moreOut Another Thousand . Hey it's a lifestyle and you got to pay to play , so deal with it . That said what really made me happy was 2 very important points. First of all they beat thier competition by over $20.00 . And second , I called for parts availability at 4:15 Friday afternoon . Mike the owner stayed late so I would have time to drive up and get the parts I needed. Price , value and service is what makes them worth the drive. And I'll toss in a couple of extras. Very approachable and exsteamly knowledgeable staff . So if your going for the boating life

amazing work and affordable price. My boat looks amazing and is running like brand new.read more

Time after time they disappoint rude and bad customer service they make you feel like they are too…read moreimportant for your business and I'm a local

Thank you Dennis and Gary for all your help! You saved the day with your quick diagnosis, not my…read morefuel pump cooler kit just a relay. Thanks for all the good service ;) Sincerely, Weedman

They turned our vacation disaster around. After driving many hours we were turned away at Folsom…read moreLake because we had not been inspected for golden mussels. We were able to get an appt on a Saturday morning and get on the lake less than an hour later. Totally worth the drive, super friendly and accommodating, educated us on the mussel issue and we got a great new hat. Great customer experience.

brought our boat here for the state required inspection. Great service! Locally owned they have an…read morein-house mechanic and will be expanding a new showroom and boat supplies in Future. Just made an appointment to have our boat tuned up with their mechanic highly recommend them.

Went in looking for a part, Never got back to me. My impression they are more about boat service…read moreand repair not so much parts. Very pleasant folks just didn't follow up.

Always a great experience and great customer service. Highly recommend going to shorelineread more

First of all, they support the things I like - fishing derbies, Int Sportman's Expo, etc. Went…read morethere with my buddy who just bought and had installed a new outboard. These guys are pros! Been to a few repair places that looked like junkyards and the proprietor's made you feel like you had some time with them. These guys are all about providing the best experience for the boat owner. No upselling. No attitude. They've clearly invested in being the best and it shows. We live in San Bruno, but don't mind making a bit of a drive for service because it will be done right, on time, etc. So glad that they are here.

Super friendly, and great service. Went to get by boat decontaminated for Lake Berryessa, was in…read moreand out within 30 minutes. Forgot the guys name that did that decontamination but he was super friendly and helpful. Definitely would recommend.

Now Tommy's boats. 100% absolute trash. I'm glad they are going out of business and no longer able…read moreto sell or repair boats. They had my boat for a total of 8 months and couldn't complete repairs properly. Go to Mellow or find a guy at Home Depot to do the repairs. Far better than these clowns.

The service center here does not pay attention to detail. I brought my boat in for a basic annual…read moreservice and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake. This experience was not pleasant from the start. They act as if they don't need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response. You decide if this is the service you want after spending big money on your boat.

Had an awesome day at the WaterSports Farm. We arrived in the morning with the entire family. We…read moreset up blankets and beach chairs and the kids loved playing in the sand. The first group went out on the boat to work on wake boarding skills. The instructor was so patient and each of the kids who tried got up on the wakeboard. The adults all got turns too. We took a break to cook up some food and we ate on the beach. We went out for more boat time. I am amazed at how much fun everyone had! It was an awesome day and we all went home tired and happy.

Came out for the surf demo on Saturday. Had an amazing time. It's a great place for family friends…read moreand anyone who loves water sports. Thanks so much for having such an awesome facility.

Every once in a while I have interactions and experiences that make me want to highlight and share…read morebusinesses that I feel go above and beyond taking care of their customer. I felt this way about Mello so I wanted to share my experience in this review and hope others give them a chance and come away feeling the same way I did. I stumbled upon this place during my search for a used wake surf boat. They were listing a used Calabria boat that I went to go check out. We were greeted by the owner Sally and we got to talking about wake surf boats in general. She spent about 30-45 min with us talking about her history, wake surf boats and telling us about the Centurion boats that she sells. Since I had never owned a wake surf boat before she gave us some really good info and insight into what makes a good surf boat and why Centurion was one of the top manufacturers. We left knowing we had to do more research which I did. Fast forward a year later, I ended up getting a used centurion wake surf boat. My point is I would have never thought about a Centurion boat until speaking with Sally, and we really appreciated her time and knowledge on the subject. We certainly don't have new boat money but we never felt dismissed or judged or made to feel less important because we weren't there looking at new boats. We also never felt like Sally was pushing us to Centurion or a specific direction. She was certainly highlighting why she felt the Centurion boats were the best, but I did my own research and eventually came to the same conclusion. I felt like the Centurion boats were high quality builds and they were the ones that started the whole wake surf boat build. I just recently dropped off my boat to Mello Marine to have them service it and add some features to it. It's not the closest shop (2 hrs away) but it's the one I felt most comfortable with and trusted. I first spoke with Luke who was great and helpful on the phone and I have since been dealing with Ricky. Everyone I have encountered at Mello Marine has been great, helpful, courteous, and professional. I have been genuinely impressed and pleased in all my interactions with this family run operation. So far, I have had great experiences with this shop and I have no doubt it will continue. I like to say Sally brought us back to Mello. Ricky made sure we're staying with Mello. To all the good people at Mello, keep up the good work and thank you!

Why have appointments for decontamination if they are not honored, waited over an hour past my…read moreappointment. waste of time bad management.

Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.

I want to love and support this place but they make it difficult. It started in December of 2022…read morewhen I was shopping for a brand new boat. I was interesting in looking at an RH but I couldn't get a call back. Instead shops in. Washington were the only RH dealers to call me back. I ended up buying a 2023 boulton. Then fast forward to middle of 2023 and I needed my Honda motors serviced. First they were over a month out due appointments and then said I had to drop it off for at least a week, and they'll get to it when they are free. I called Bucks Outboards and they laughed. I brought it in the following week and had it back same day. Fast forward again to July 13th of 2024. I called about a new prop for my Honda kicker. I provided the size and pitch needed as well as exact motor. I was told they had it, so I took the 25 minute drive there. Once there I found out it was the wrong prop. He then looked up the correct one and said he could order and it would take 3-4 days unless in backorder. However he "going to lunch" so he wanted my info and would order it later that day. I asked for a call when it was ordered and he (the owner I'm assuming) said ok. Well it's now July 22nd and I never got a call back. So once again, I called bucks outboards to order the prop. I've heard a few other horror stories from people trying to get service done as well. It's sad, small businesses like this need our support but they just don't want it. Bob is simply out of the loop it appears. I've given this place almost a half dozen chances plus almost 60plus k in cash for a boat. I feel this is an ample amount of opportunities to determine this place had bad service all around. If you need anything serviced on a honda, just use bucks. If you need something installed local, use bucks, Boat MD or better yet take it to Doug Philpott

My hero I'll be back for sure fast response he's got what you need curious and reasonableread more

I brought my 2005 mastercraft to this guy because it wouldn't start. Hi diagnosed the problem and…read morerecommended some services that I needed but wasn't pushy about any of it. During the time of the repairs my truck had to go to the shop so when I came to pay for the repairs, I couldn't pick the boat up. I had plans to take it to the lake that weekend to shuttle back and fourth to our house boat. That sunday I got a call from the same number as waterworks and It was the owner Bryan. He was waiting at the boat ramp with our boat! I just cant express what a class act this guy is and I recommend him to anyone! I have found my boat shop! Thanks Bryan!