Excellent customer service. They are able to fix all issues we have with our rv that we can't fix! It's nice to know they get us right in when needed too. read more

A large RV Dealer in the area. Reminded me of a camping world with a smaller selection of accessories. It was clean and everyone was nice. I came in to order a part. Ebay has it for $10 up to $17. I figured it would be $40... nope it was $60 and had to be ordered but they would have it tomorrow. Maybe I should have driven to the camping world but everyone knows they never have cheap prices. See our YouTube channel Coolest Life. read more

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We were traveling through going south on 99 and called ahead looking for an adaptor for our 30 amp power line. I regret that we don't know who we talked to but she was very helpful and gave us directions to the location that was open because it was a Sunday afternoon. When we arrived she recognized us from the call and gave us a great welcome and asked if we wanted coffee. My sense was that she understood that we had been traveling and that it all wasn't just about selling something but welcoming us, RV travelers, to their store. They had multiple adapters that would work for us, we walked out with a three dollar part that gave us peace of mind. More importantly, we had a little break, a smile, a coffee, and got back on the road with a little extra pep in our step. OK, this was a minor interaction, we didn't buy an RV here, we didn't have major service so take it for what it is but it was a very nice place and the only person we saw was also very nice. read more

My wife and I have felt with 3 other RBI's dealers and this is the only one we would highly recommend to anyone. From the Charles the salesman to Noa the young man who gave us the final walk through it was a very pleasant experience. They're well worth every star of the 5+ we give them! read more

Excellent service department! Perla and her assistant Peggy were more than helpful and considerate. We scheduled an appointment and hoped for a reasonable completion date since we live in the rv. An additional required repair was noted and completed at no extra cost and the entire appointment completed a day ahead of the estimated date! Thank you to the service technician who followed up on an unexpected issue and completed the service properly. read more

Bought an amazing camper sight unseen with dealings over the phone and via text...The entire company handled the transaction perfectly! Robert was great, along with the man that did my walk through when I went to pick up the camper! The financial closer was amazing, explaining in great detail the entire loan process, insurance dealings and warranty plan as well! Had the best burrito made inside at their deli by a super nice lady! Couldn't have been any easier to deal with as a hole by the entire company! Being a customer this is exactly the kind of service that makes you a returning customer!! Thank You!!! read more

They installed the wrong hitch , corrected the problem, overall we are happy with the service and service manager in resolving the problem.priced adjustment was acceptable, read more

Went in to have water tank reinforced. They did a good job on that. But, I added a vent screen ($24) and a keypad sticker ($36). Charged $56 dollars labor to snap a screen in place (2 minutes) and $67 labor to stick a sticker on (maybe 5 minutes). This was in addition to the cost of $400+ for the reinforced water tank (which was fine). Rip off! if you have small things you can buy and apply or put in yourself do it, they charge a lot to do small things when you are getting something larger done. read more

Been waiting for two weeks on an awning they said they ordered no follow up has been given. I went ahead and placed my own order and and received it in 3 days. Not sure if they care to keep people as customers but this is frustrating. read more

I brought my RV in to address a black tank monitor issue--it was reading 2/3 full even when empty. When I first called to schedule service, I spoke with Perla, who responded with, "Did you empty the tank?" in a tone that felt dismissive and condescending. Yes, of course I had. That's why I was calling. After dropping off the RV, I heard nothing for over a week. I called multiple times, only to be transferred to Perla's voicemail again and again. Eventually, I had to go to the front desk and ask to speak with someone who would actually answer. They said they'd "make her answer this time," and she did--only to tell me that her coworker Vanessa would need to follow up, but she was off that day. Thankfully, Vanessa did reach out via text and was genuinely helpful and courteous. She was the bright spot in an otherwise frustrating experience. When I arrived to pick up the RV, I met Perla in person. Her demeanor suggested we were inconveniencing her just by showing up. I asked to speak with the tech, and again was met with attitude. When I tried to understand why one repair wasn't submitted to my extended warranty, she repeatedly talked over me and said, "I'm not going to argue with you." I had to ask her to stop interrupting so I could simply understand the process. The tech I spoke with--Jose, I believe--was excellent. He took the time to explain everything clearly and professionally. If not for him and Vanessa, this review would be even more negative. Bottom line: Perla's customer service was unacceptable. Her communication style and attitude made an already frustrating situation worse. I strongly recommend the business reconsider who they place in customer-facing roles. With better front-line service, they could truly shine. read more

Service department was helpful and got me taken care of not like camping world across town

Update on our trailer. A very close friend of ours is a personal friend with the owner and helped us get in touch with him directly. After discussing the issues. He made it right and we will definitely be back to do business again in the future. And Thank you to all the staff that came through and helped get us back on track. The Miller family read more

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We recently bought a used fifth wheel from ET and were Leary about doing so because of the bad experience we had with Camping World. What a great experience. After the first rainstorm we experienced a leak. We brought it back knowing that we may have to pay for repairs. They totally took care of it no charge. Wow! They actually do care for the people that buy from them. New revived sense of humanity. Love these people. read more

ET Quality RV - 2017 StarCraft beautiful. - RV Dealers Near Me - Yuba City, California

ET Has been providing excellent sales and service to the Yuba-Sutter area for over 25 years. they recently opened a new facility that rivals any rv dealership in California. I bought my first RV - a Forest River 5th wheel from ET twenty years ago and was impressed by the facilities and glad to find that ET is now dealer for Lance Trailers and Campers. Excellent service and a friendly, family business that hasn't forgotten what good customer service feels like. read more

Bought a 2022 New Geo Pro FBS January 2022 Nothing good to say about service or quality of repairs- Read all the reviews especially the old ones- I didn't- read more

I have been having my RV serviced here for just under 1 year. Every time I stop in for parts, service or propane, they are very welcoming and accommodating. They always go above and beyond, to make you feel taken care of. They are fairly priced and the work is done very well and on time. Although, I didn't buy my 1st RV here, I will buy my 2nd and 3rd one here! read more

We drove two hours to this dealer because they had the model we wanted. We did have to put a deposit down and wait nearly 3 months (industry standard right now) but it was well worth it. We did end up getting a call they had the exact unit we wanted as a trade in, so we got the model that was a few months old, very slightly used and saved us lots of money. Even though we bought a consigned unit we felt like we were still given the first class customer service of new unit buyers. We have had our GeoPro 20BHS over two weeks now and spent nearly a whole week camping already. I highly recommend ET Quality RV, we drove from the Bay Area to them and the quality of their customer service, sales, and overall experience has been outstanding. We visited {nearly} every RV dealer in a 100 mile radius of the Bay Area, and ET got our business. read more

ET Quality RV - GeoPro 20BHS - RV Dealers Near Me - Yuba City, California

We were getting ready to leave town with our motorhome, but the slide out wouldn't work. I took the motorhome to ET Quality RV for service in the next morning. I spoke with Dallas Valencia told her about my problem. She and Perla Toche were able to get me in for repair that day. My RV was fixed the same day, and I was able to leave town as planned. I just want to give them a big thank you for squeezing me in on their tight scheduled. And with short notice Rigo Saucedo did an excellent job and got us back on the road. read more

Buying an RV during a Pandemic could have been difficult but Tom and Melina made it quick and easy. We had a Rockwood trailer picked out and ET RV had it. Spoke to the salesman Tom numerous times on the phone and he was always courteous, knowledgeable and accommodating. We were able to put a deposit down over the phone to hold the trailer. We drove from 2 hours away to pick it up and they had it waiting for us, cleaned and plugged in. We were able to do our walk through without anyone else inside. Our last trailer was similar so we knew how things worked. They were able to quickly fix and replace two items that had been damaged during transport. I didn't get the name of the service tech but he was extremely efficient. Melina brought all paperwork outside for us to sign and answered all of our questions. She was extremely friendly and knowledgeable. Both she and the tech wore masks as well. We are so grateful to everyone at ET for making our trailer buying experience the absolute best it could be and we highly recommend taking your business to them. They really went above and beyond to accommodate us. Buying from ET was definitely worth the drive! read more

ET Quality RV - RV Dealers Near Me - Yuba City, California

I have called them three times over 4 months looking for a replacement axle for my Lance trailer. Never an update or a call back.

We are at the Yuba-Sutter fair and needed an extension for our trailer so we could operate our trailer. Came here and they helped and saved us from the heat. Thank you so much.. great customer service and good staff. read more

My husband and I found a trailer in Nipomo CA which would've allowed us to buy locally. But when we went in to make our purchase they weren't willing to match the price we found online at ET Quality RV, they said they didn't have to because "they're selling the heck out of them and they could get MSRP" and they told us that anyone advertising that price wasn't telling the truth and would get us there and "get us on the backside". We called and personally spoke to ET (who actually answered his phone after hours and was so wonderful and accommodating). They got us preapproved over the phone and even saved us 2% APR then they bent over backwards to get that model in for us as quickly as possible and even sent photos to us to assure us it was what we were looking for. When we arrived to the lot in Yuba City we were greeted with the same kindness and professionalism we experienced over the phone. This was a 5 1/2 hour drive for us, but SO worth it! We saved $7000.00 on our Rockwood Geopro BHS and a whole 2% APR on the financing. Well worth the drive!!!! read more

I arrived at ET Quality RV on Friday, May 25, 2018... start of Memorial weekend! It was 1:30pm... they closed at 3pm... but I wanted to take my family camping in Laporte, it was raining, tent camping with my 10mo old daughter was out... they showed me a fifth wheel in great condition, and in my range of what I wanted to spend... though my truck didn't yet have a fifth wheel plate, or trailer breaks... these guys rushed to install the fifth wheel, and trailer breaks and show me how to operate the Pop out, etc... and worked til 5pm... and I picked my wife and daughter up... and went on a 5 day camping trip that night! Best Memorial weekend we've had!!! And they made it happen! My Family is greatly appreciative to all the employees that volunteered to stay late to get me on the road!!! Awesome Job! read more

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Great staff and service! Had everything and did everything I needed! My new go-to RV company! Nice knowing if I need any service, I won't be disappointed! read more

Adding to my review. 7/20/2020 I visited there and none of the employees had a mask on. And they were Hispanic, and they are at higher risk of catching this Covid thing. Even one girl was pregnant and she didn't have a mask on. I don't get it. They were a lot nicer this time around. I was really pleased with that. But as far as this Covid thing, they're not taking any precautions. I'm not comfortable with this. This will be my last visit. Went there looking for a specific item. The chick at the desk to the left behind the counter is extremely arrogant, rude, and NOT friendly. You walk through the door she or anybody else did not greet. Did not ask if I needed help. The prices are extremely outrageous. But if you can't make it into Sacramento I guess this is the place you need to go. If you're not in a hurry, for certain things go online and buy them from Amazon or camping world or Walmart. You will pay the fraction of the price that they offer. But again, if you're in a hurry I guess this is the place that you must go. At the very end of my visit I did deal with one of the male employees. He was extremely nice and helpful and informative. The other chick behind the counter, she had to ask the rude chick for everything because she did not know anyt read more

We bought a nice 3 slide Rockwood fifth wheel from ET rv in yubacity CA our salesman Robert went beyond the call and got our financing thru. We really appreciate the service there thank you et. read more

My wife and I were looking throughout the state for our Geo Pro to purchase. We stumbled upon ET Quality RV and couldn't be any happier. Tom Houie, our salesman, was excellent! He was not pushy, very professional, and most off very patient with us and our search for our travel trailer. Ernie did our walk-thru and he was amazing. He was very patient and gave us plenty of information to make sure we were confident before leaving the lot. Melina processed our paperwork and she was great. She was very welcoming and was not pushy at all. She wanted to make sure we had a great experience and made sure all our questions were answered. Lesson learned, I dealt with many salesman from different RV companies and they were very pushy and all they wanted was the sale. We drove about 3 hours to pick up the trailer and it was worth the extra drive. ET Quality was excellent and I definitely will return if I ever purchase another travel trailer in the future! read more

Wow!! Beware of the receptionist on Tuesday afternoon!! Called to ask a RV related question (pump out) and had my head ripped off. I'd like to know where the "quality" fits into the name. read more

Omg. What a shitty dealership. I put a down payment on a trailer. Donated my old trailer which I live out of. The day before I am suppose to do the PDI. I called to confirm the time. I get told I didn't qualify. So now I am homeless. I signed their paperwork 3 weeks ago. And never got a call from them saying there was an issue. I will be contacting the BBB and I will be hiring a lawyer to sue them. Thanx ET RV for making me a homeless disabled veteran. I am so embarrassed and ashamed. You have made me feel like the biggest piece of shit in the world. Do not believe anything that comes from the people at ET RV. Update. Contacted the BBB. And also contacted a lawyer. read more

We lost our house in the Valley fire so we decided to get a trailer to live in while we figured out if we would rebuild or buy a new home. We bought a 2007 fifth wheel trailer looked to be in good shape but I paid them $500.00 to look over everything and make sure we wouldn't have any problems. We've had the trailer for two weeks now and the washing machine doesn't work they won't come out and fix it they want me to bring it to them and this morning the holding tank starting leaking. The service manager is very rude on the phone and does not follow up on anything. I WOULD NOT BUY FROM THESE CLOWNS !! read more

My wife and I bought our used fifth wheel in September 2015, it is now January 2016 and we have not yet received our registration and tags which we paid for in the paperwork. We are now filing a complaint with dmv to investigate which they have told us no paperwork has been submitted. My wife has made several calls to ET and we don't get a definite answer and when they say they'll call us back they dont, and I also have emailed which they do not respond to. Wish us good luck and think again on purchasing from this place. I know I wont!!!! P.S if zero stars were available, that's what they would get read more

We have been given an estimate for minimum $8000 to fix the brand new trailer we purchased that was never inspected.

ET quality RV stay away from this place they can't even fix an RV!! We took our trailer here right before large trip and come to find out refrigerator didn't even work after we had it there for two weeks and our food went bad on our trip. What a waste of 400+ dollars Plus the cost of our food. read more

We tried to negotiate a deal with this dealer on a Gulf Stream Vintage Cruiser. The dealer kept agreeing to the terms but would never send us a signed invoice. This went on for several weeks. We can only guess, but we belive that the CA OR fires drove up RV prices & the dealer continued selling the RV for more cash. He took a deposit from us and told us it was refundable. No refund after one month. Perhaps he told others the same & took more than one deposit? I would not recommend this dealer to anyone. If I could give no stars I would. Untrustworthy. read more

I am very grateful for the considerate care I received from the owner Maria and her staff in helping me get the used RV which I purchased from them ready to take home. She navigated through DMV obstacles to get the title transfer, arranged to have the trailer moved to Neil's tire shop (a great find) next door for new tires, then helped me find a towing operator (Danny, another good one). Omar and David removed the old refrigerator and rooftop antenna and repaired the broken window and door. Ernie was patient and thorough with me during the pre-delivery walk-through. All accomplished during trying times-the RV buying blitz during the pandemic and in the midst of getting ready to move to a new location. Highly recommended for buying a used RV. read more

Went there looking for a specific item. The chick at the desk to the left behind the counter is extremely arrogant, rude, and NOT friendly. You walk through the door she or anybody else did not greet. Did not ask if I needed help. The prices are extremely outrageous. But if you can't make it into Sacramento I guess this is the place you need to go. If you're not in a hurry, for certain things go online and buy them from Amazon or camping world or Walmart. You will pay the fraction of the price that they offer. But again, if you're in a hurry I guess this is the place that you must go. At the very end of my visit I did deal with one of the male employees. He was extremely nice and helpful and informative. The other chick behind the counter, she had to ask the rude chick for everything because she did not know anything. And by the way. You have to pay $100 to get an estimate. That is extremely outrageous and uncalled for. You have to pay for an estimate? What happened to really good customer service? A lot of companies are losing that, and this is one of them. read more

I visited the ET Quality RV in Yuba City to price out a few options for RV's. Jackie Toche helped me. She was very nice, and informative. The place is clean, and has a full staff to service your needs. I highly recommend ET Quality RV to anyone looking for RV sales or services. read more

My go to spot for everything for my toy Hauler. The parts prices are very reasonable and I'd rather support the local businesses instead of saving a dollar or 2. The staff is always very helpful and ALWAYS friendly. They've won my business as long as I'm in Yuba sutter area! read more

If they had no stars I would definitely use it. This place is a joke. I called two days ago to see if I could setup a repair the man told me the service lady would be in in 45 minutes so they would call me then to date no call. Now their business hours are 800 am and I called at 810 am. I will be sure to tell all friends to boycott this establishment. AWFUL BUSINESS read more

I was having a serious issue with the holding tank when I was driving through Yuba City. Called ET and they fixed it while I waited! Works great now! Thank you! read more