I want to premise this review by saying that the sushi here is really good and probably some of the best I've ever had. However, I continue to have small issues with customer service and tonight's experience just put me over the edge. I called Sushi Spot to place a to-go order at 8 PM knowing full well that they closed at nine, but were pretty consistent about getting their take out orders out in about half an hour. When I first called, I was asked to hold and then waited until the phone hung up on me, presumably because I had been waiting for so long. I called back and was asked to hold again, which I did. This is something I experience frequently here; long holds or no answer when I call (at both locations). After about five minutes, someone came on the line and took my order. She repeated it back to me and then informed me that my order would be ready at 9:35 PM and hung up. I was initially confused because that was an incredibly long time to wait for edamame, miso soup and two rolls of sushi so I was unsure if she meant 8:35 PM instead and had just misspoke. I also would have assumed that if they were that busy and it did need to take 1.5 hours that they would have informed me of that when they initially picked up the call so that I was aware of the wait time, rather than just assuming I would be willing to wait that long. I called back with the intent to confirm the time it would be finished and cancel if it was going to take 1.5 hours. Both times I was put back on hold and then hung up on because of the wait time. Because I didn't want to leave them with food they would have to throw away, I decided to just wait till 9:35 and go pick up my food. I got there, paid and left. When I got home, I realized that my miso soup wasn't in the bag. I live only a one minute drive away, so I got back in my car and headed back, knowing they would still be open because there were still people left in the restaurant. When I went inside, I waited for five minutes before anyone approached me, even though several people made eye contact with me. When I finally told the waitress that had reconciled my take out order that my miso soup wasn't in the bag, she told me that they were out so she just decided to take it off my tab, as if she had done me a favor. I understand if you run out of a product, but it would of been expected you would inform me when I picked up my food or when I ordered so that an incident just like this didn't occur where I had to return to the restaurant. Generally, this wouldn't have upset me too much, but after the awful customer service I experienced prior to this, it was just too much. On top of all of this, when I got home, my food was cold and not just cold from the ten minutes or so it took me to go back to the restaurant, cold as if it had been sitting for quite a while, understandable since it took them 1.5 hours to make my very simple order. To finish, there are some people at this location who are incredibly kind and helpful, but I have more experiences than not where I end up waiting at least 15 minutes after the time they tell me my food will be ready, getting hung up on or just bad customer service. So my rating is entirely based on those experiences. I would give them a five for just the food otherwise. read more