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Beware of faulty use of product/MMA! My nails remained on for over a month, in that time span TWO of them fully broke my nail beds. Upon coming in for removal (soak off), techs buffed my nails, and soaked repeatedly. It took soaking and buffing 3 times. I spoke up, noticing the stubbornness of the product further adding to my suspicion of MMA use. I said "I have never seem acrylic behave this way", pulled my hands away, and removed the last foil for a closer look. Despite being soaked and filed 3 times, the "acrylic" had a glue, gummy like texture. So sticky in-fact it stuck to my hands when i touched it to show the tech the clear indicator of them not using normal products.
The owner (male tech) had an absolutely disgusting attitude. He said "I know you, you left me bad review. You hate me, you hate my buisness. You came back to make me mad". At this point, we get into a slight altercation as I (also a small buisness owner) was shocked at his unprofessionalism and adult tantrum he was throwing. His attitude worsened when I requested to see the bottle of monomer they used. Any ETHICAL, licensed salon would comply with no issue. Instead the owners aggression worsens, he even tells me I could get out of his salon and leave. The salon and all techs refused to show me what they use. That is a concerning reaction to me, a customer, asking to see products that will be used for a service i am paying for.
I even came with a girlfriend as we have an upcoming trip. I was sincerely hoping to be wrong about their product use and have a good spa day with my friend. She also caught side strays of disrespect from the owner (yelling at her) despite it being her first time in. I was so embarrassed bringing my friend into this situation and having her sit through disrespect.
Due to the owners hostility, I wanted to leave ASAP. I asked the tech to stop the soak off, and stop filing my nails as they were left BRITTLE and breaking. In despite of all of this, he still charged me $10. I paid, $10 is nothing, i guess he must really need it.
The owner's attitude was concerning, he would yell at me then retract and act calm and collected. He was too focused on the fact that I had left him a previous review instead of rectifying the situation. (The way any ethical buisness owner would) After the altercation calmed and he finished with his client (yes, there were clients in store when he was denying my request of products etc) He kept trying to make casual conversation with me and educate me on "their technique" since " I am not professional" (I am NOT professional... Im studying law not nails or cosmetology..) It was such a bizarre interaction to have someone so emotionally unstable come at me that way.
The technicians performing my friends service were visibly uncomfortable by their bosses behavior and denial of request. One technician looked visibly shocked and removed herself from the situation. If he feels comfortable speaking to customers the way he did, I can even imagine how he speaks to employees when issues arise.
After the horrible experience, my friend and I went down the road to Glossy Nail Lounge (brand new! grand opening 6/26) and got pedicures/manicures with proper service and products
Sorry Boy, you must treat ALL customers with respect, something I learned in my field of work, you never know when an inspector or board member can walk into your establishment.