Was excited to try this place figured it was like Chipotle or Qdoba so I asked if Queso was included, I asked two different times, two different people, "yes it's included" get up for the register, +$2 for queso, I'm not paying $18 for a burrito, walked out and will never go back. This place sucks and I haven't event tried it. read more

When compared to Moe's and Chipotle, Surcheros is by far the best in my opinion, especially this one. It is so clean, the food is fresh, and tasty, and the staff seem happy to help. My wife and I got the taco bowls and they were delicious! We both got what we wanted, and it was all affordable. The restaurant has cafe seating that is very open, welcoming and definitely makes me want to come back again. read more

The restaurant is clean, good food choices, and customer service. I ordered chicken burritos. It was delicious. read more

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Everything here is really fresh! The staff was super nice unfortunately they didn't have some of the stuff I wanted ready yet but other than that everything was perfect! read more

Surcheros Fresh Mex - Tex-Mex Near Me - Savannah, Georgia

My first time visiting so I didn't know what to expect. First impression, it's slow. After waiting in line for at least 15 min, I left. Never ordered anything.ay try online next time read more

Everything has been good thus far I've had the nachos burrito bowl and the burrito and everything was fresh and amazingly good

they will steal your money and not deliver your food and then when you call they don't answer the phone. this is not how a business should be run and is completely unacceptable. I had to file a claim with my card to work on my refund. read more

I've never left a bad review, however I could not let this go. Please do not bring your family here. I've worked in a lot of restaurants and I've never seen any kitchen this dirty where the customer can see everything going on. Lots of cross contamination, receipts literally in people's food. The workers weren't using utensils to serve food. They were reaching into each container with a gloves hand, but they touched a lot of other things and never changed gloves. I had to throw the food out after everything I saw. Whoever is running this place needs to do better. read more

First impressions waking in and finding trash cans overflowing. Lackluster staff, out of a lot of options even on a Friday evening around 8pm. Food was tasty, more than likely will give it another chance, but do better making your restaurant present better! read more

Surcheros Fresh Mex - Dirty lack of staff engagement. - Tex-Mex Near Me - Savannah, Georgia

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As troubling as this was to post I am EXTREMELY disappointed in my experience today. I came in with deep excitement for my usual (an order of nachos) while at the register the queso did not appear to be in its normal consistency, yet the cashier continued to dump loads of it and it's watery consistency on top of my nachos even after seeing the clumps of cheese in the mix of the watery substance. I instantly loss my appetite. What disturbed me even more was the response when I asked if the queso needed to be stirred or changed. When it CLEARLY was not the normal consistency. On top of them asking if I wanted my order remade, I was asked to stand back in line (during lunch that was half way to the door) to re tell the employee my order. While I understand we have bad days, BUT my goodness this was a horrible experience. I wish I could have taken pictures. Extremely disappointed. read more

Chipotle times 10! The flavors and options are way better than chipotle or moes! I wish I would have taken more photos but we were so hungry ! Everything we had was delicious and fresh! Can't wait to go back ! read more

Surcheros Fresh Mex - Grilled burrito - Tex-Mex Near Me - Savannah, Georgia

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Walked in at 2:30 pm on a Wednesday. Two employees working from what we saw. Waited 10 minutes only to hear "be right with you" as he scraped the bottom of the rice container to put what could not have been a full serving on a couple already made tacos which he unwrapped. Food line was DIRTY! Like disgusting dirty. Left over food covered both sides. Floor had massive remnants of food scattered about. Almost all food containers were empty near empty. Cooking area just as bad. Dirty pans and such strewn about. Very sad. My daughter and I were looking forward to trying it out. Guess it explains why they are getting 82/100 on inspections. Needless to say we left. read more

We showed up at 3/23/25 at 8pm. We were turned away along with a least 12 other people. The workers said it was because they were only doing carry out. I think these workers were taking advantage of their situation and attempting to close early. I feel Bad for the owner of this locations and hope that they see this review. We enjoyed our meal at the Moe's across the street and the other potential customers left as well. read more

Arrived 11:45 on a Tuesday. Waited 20 minutes before the line started moving. The food line workers all had gloves on, but a couple of people in the back doing food prep did not. Out of guacamole and corn salsa. Tables and chairs didn't appear to be wiped down the night before. No soap in the restroom. read more

Ive heard a lot about this place and I'm a big fan of Tex-mex so I decided to check it out. This week was their first week being open and in honor of that they were doing amazing promotions all week. First off I want to compliment the staff. They service was exceptional. They people were all very friendly and nice. Now the reason you're all here, the food! The food here is soooooo fresh. It's amazing. I ordered chicken nachos and they were exceptional. A cool thing that they do here that i haven't seen at other Tex-mex restaurants is that they will grill the burritos after they make them which I thought was pretty cool. They also have great queso. Chipotle, Moe's, Barberitos stay on your toes there may be a new King in town. You're welcome! read more

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I'm so glad my cousin suggested this place! I'm not sure when they opened but they were still in the "training stages" but everything went very smooth. They have different options like burritos, burrito bowls, salads and nachos. I chose a salad with chicken as my meat, and added corn, red onions and mushrooms that they grilled for me! Yummm! They give you your choices of greens for your salad as well which I thought was really nice! (Shredded iceberg, romaine or spinach) I also added some southwestern rice to my salad too. I drizzled my salad with their southwestern vinaigrette dressing and it instantly became my favorite salad. So delicious and fresh! Nysheema was so friendly and sweet. She came by our table a few times to check on us. This place has great service and great food! I highly recommend Surcheros! Great addition to the south side area of Sava BONUS!! They give you endless chips and they offer a nice salsa bar too! 2nd time back in a week and still amazing! read more

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Absolutely filthy. First and last time visiting. Staff kind of wandering around. ALL the tables were dirty. Plastic ware needed refilling. Carpet throw rugs (black) filthy dirty. Trash and spilled food on the floor behind the counter and just being ignored. Oh the fire extinguisher inspection dates expired also. How is this place still open and operating? read more

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This place is basically the same concept as chipotle. I I enjoyed it. They had a lot more topping options and different sauces to try. They also offered free chips and salsa which was a plus! I would definitely go here again! read more

Surcheros Fresh Mex - Grilled chicken bowl - Tex-Mex Near Me - Savannah, Georgia

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This is my new favorite spot for lunch or dinner. The work station is always clean and fresh. There isn't any dry old food left on or mixed in with the other food. They use gloves and wear mask while working and the proportion sizes are hearty. You will get your money worth. Lol. As for the location it's in the old Fire House Subs location. They have opened it up and kept the design clean. There is outside seating on the side or booths & tables inside. The layout works well with COVID because it's easy to pick a spot to seat and not feel crowded. The staff have always been super friendly and everyone is very helpful and genuinely seems happy to be there. Which is a plus. read more

Just ordered from doordash and I was so excited to get my s'mores dessert! Only for it to taste like they grilled my veggies on the stovetop and didn't clean the grill, then cooked my dessert right after! I mean it straight up tasted like veggies! It was so gross and I feel like I genuinely wasted my money! Very disappointed! read more

First time in and I immediately determine it's a Chipotle, Moe's, build your own burrito place. Looked like the crew was working a big door dash order as there were more guys working the line then customers in the entire place. Seemed chaotic and disorganized. After a lengthy wait I got to order, polite and courteous, but when I see rushing I know quality is out the window (health score of 82). My burrito was thrown together and quickly fell apart. Not the end of the world but a reflection of the quality. Food was good, but not sure I have a good reason to go back. read more

I came at around 3:00 when the store was dead along with a large soccer group and waited in line for a very long time. While I understand that it was a large group, they were not prepared and could have worked faster. However, the food was good and I was able to share one bowl with another person and we were both full. Not sure if this place is better than a chain such as Chipotle or Moes but an affordable option if you are in the area. Additionally, they have weekly specials that are a great deal. read more

Food is always good, cuz it's Surcheros and the portions are good. The problem is when you have employees that make customers feel like they are an inconvenience and have zero sense of time management or urgency to complete orders. People go to an establishment like this to get quick food that tastes good. I just spent over 20 mins to get my food in a line of 3 people. On top of that you have an employee who is parked in the pickup parking spot. It's not like anything needed to be cooked, it was literally them just moving slow and arguing on who is going to take the next break. Overall just rude and inconsiderate of customers time. Highly suggest getting a new staff. read more

Food was cold staff was not helpful couldn't see what u eating lids on top of food had to guess what was in them will not go again

Worst management I've ever seen I will never go back. I ordered a carry out. It was picked up by my husband got home. It was totally screwed up. They left out things that I paid extra for they didn't put my taco salad in the shell I asked for. they left off three toppings. I had to drive back up there to get a new one and they offered me no compensation at all not even to refund the salad. They took the old one from me. They didn't even offer to let me keep that one when I asked the manager why they were not offering any compensation when he could see they screwed up the order he just said well that's our policy, that is not customer service! A customer should not have to return for an order that was nothing like what they ordered and then not receive any kind of compensation. read more

was in the store on 2/3/25 service was great, the lady in front of me was horrible and causing a sense for no reason taking phots of staff and blowing up because they had to re make her burrito. just wanted to say Chelsea was great 100% not her fault read more

First off you are greeted upon entering and the service didn't stop there . All 4 staff members down the line was very friendly made eye contact and thanked you . I got the taco salad with tons of topping to choose from . The restaurant was clean and stocked with salsa . As I enjoyed my lunch the place had a very steady lunch crowd and they cranked it out . Formally a Chipotle fan but not much anymore Because of rude employees And being skimpy on the protein but not towards everyone!!! and can someone please teach them how to roll a burrito ? read more

Surcheros Fresh Mex - Taco salad on Romain with carnitas and cilantro ranch - Tex-Mex Near Me - Savannah, Georgia

I've been coming here for the past couple weeks. This place has been my #1 pregnancy craving so far. I think it tastes so much better than chipotle or moe's. ...Which is a shame because the service here sucks. I'm saying this as someone who has never cared enough to write a review lol. I understand the manager and owner are hiring on teens and young adults like any other fast food joint, and that making burritos likely isn't the first thing they wanna be doing. But also, every time I've come to eat here I have to wait at the very least a good 5 minutes after my food is done for someone to come along and ring me up. I've waited silently and perfectly in sight to be rung up while watching staff laugh and joke behind the line once there is clearly nothing else to do. I've waiting in a line of people with their cards out ready to pay with no one at the register as the and 3 people making food. I'm generally a very patient and pretty agreeable person. Especially with food service. If I was the owner I'd honestly be embarrassed and re-examine who you're hiring on and paying to give customers a bad experience. But overall the food is great. I give this two stars for the franchise. I can't say anything great about the location in particular. Hope the service changes. read more

Terrible , bad service, noisy,dirty,can I say anything more?? This not a place you would want to eat food from. read more

YUM! We stopped here after a day of shopping and we got our food to go. When you first walk in there are tables socially spaced with signs on them, which was nice. I ordered the veggie burrito bowl and my husband ordered the steak burrito on a jalapeño cheddar tortilla. My bowl was very delicious and my husband said his steak burrito was too. We also ordered a large cheese dip, it was good. We would definitely come back here again. read more

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Great food but every time I order through door dash, they get my order wrong or do not send me my entire order.

Simply delicious!!! I hope they will open one in Pooler cos it is the best fresh food you can get! Went 3 times in 3 days after i discovered this place read more

Surcheros Fresh Mex - Burrito bowl - Tex-Mex Near Me - Savannah, Georgia

Went for lunch this afternoon while out school shopping with my kids. I've had it before but my boys haven't. My usual go to is the bowl, but today my husband and I decided to go with the surcheros nachos. The boys ordered quesadillas. The nachos were piled high and absolutely amazing, the ingredients were fresh and it was just a perfectly balanced basket of nachos. The boys loved their quesadillas and chips as well and everyone agreed that it was the best fresh mex weve had in a long time. read more

Veggie burrito was delightful. The tortilla chips were light and crispy; perfect. The counter service restaurant was clean and seemingly taking good Covid 19 precautions. Kid friendly too! read more

This place was so good when they first opened but now not so much. I am Disappointed this place is so dirty. Never a clean table or floor to be found. the nacho chunks of cheese put on my nachos was disgusting. I did complain and it was remade with shredded cheese. No manager to be found. This store screams a lack of leadership. read more

Surcheros Fresh Mex - Tex-Mex Near Me - Savannah, Georgia

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I absolutely recommend this place. To me, it's better than Chipotle and Moe's and I love both of those restaurants but this spot tops both. It's always clean which is a BIG thing for me. The staff are always pleasant each time I visit. It can be a little crowded around lunch time during the week but it's totally worth the wait. And if you do grow to love this restaurant, which it's a high chance you will, I also recommend downloading their app to collect reward points for free items! read more

Always hard to find something to eat that is somewhat healthy on that side of town. Stopped by to try it out and was happy with my experience. Staff was friendly and the food was fresh and good. I ended up having a taco salad and will definitely be back again. read more

Surcheros Fresh Mex - Taco salad - Tex-Mex Near Me - Savannah, Georgia

Well unfortunately this Texmex spot has fallen to the mediocrity that all the competing chains are at in this area, constantly getting the orders wrong and not adding ingredients that you pay extra for. Save your money and go to pooler because just like every other Savannah chain the employees are incompetent and sorry as hell. Miss this location at all cost. read more

really fast and good service! made sure you had everything and asked if I wanted anything else

Ordered a burrito bowl when people at work suggested that it would be way better than chipotle. I am less than impressed with Chipotle so I decided to order. It was delivered to work so it was cold. I zapped it in the microwave for a couple minutes and it was very good. The cheese sauce on top of the bowl using the chips for scoopers is the way to go was very good. read more