I never made a review before, but I had to after my experience. I was reading the reviews before this company came to my house to service it. The AC was constantly on and didn't cool the house. My house is only 7 years old. Anyways, I was excited because most of the reviews were great. The first time they came out, the guy was somewhat polite and professional. I told him was was wrong and he went to work. He came back in and told me what he did and left. He said all he had to do was at a tiny bit of freon. He spent more time complaining about my dog's poop than what was wrong with my AC. Which I felt really bad for and should've checked before hand. He was there for about 20 minutes total. I would've rated it 5 stars. A month later the same problem comes up and I call them again. I had a different guy who was everything but polite and professional. I told him the same issue is back and was concerned it might be leaking. He never introduced himself or even seemed happy to be working at all. He finishes up the problem and comes back in the house and hands me the paper to sign. He didn't even tell me what was replaced or fixed or anything. All he said was "sign the paper". Really? I would appreciate it if you tell me what was wrong and what you did. I asked him if he found a leak or anything. He responded very short and blunt. "I added freon and a valve." I asked him again what was wrong with it, was there a leak. He said " a valve was replaced, so yes there was a leak". I just signed the paper and didn't want to deal with him anymore. I would appreciate if the employees provided a better diagnosis of the problems, since I have no idea what is wrong with it and the reason I called you in the first place. Also to be more polite. I will give this 2 stars simply for the fact that it is fixed (hopefully) and won't have to deal with them. Any company can fix something. It's the customer service that keeps the customers returning. read more

Called Old Republic. Set me up with an a/c service to call me in the morning. (1am A/C went out). Called to check status and company Old Republic sent me to Superstition cooling. Called them just to get an idea of timing and whether I would need a hotel, no answer. Left a message. Katie called me back about five minutes later. Said she would get someone there about 12, Shawn I believe, only two hours later. Shawn came out on time and told us right away it was a blower fan that needed replaced. He told my wife two to three days. We decided to tough it out through the night and went to call Katie in the morning to get an ETA on how things were coming. Katie called me before I could even reach out, about 8:30 am and told me part was in and Shawn can be there between 11-1. A/C was back on next day. Katie seemed friendly, professional, and she listened and didn't put me on the back burner. I will call Katie for my yearly check ups from now on. Strongly encourage giving them a try. read more

If I could give ten stars, I would, Kraig is awesome. I had originally called another company because of their great name. AC in our bedroom wasn't working. They sent out two glib sales people. Looked at the unit, pointed out ice on the lines, told me it was out of Freon, but because that type of freon was discontinued we'd have to replace the coils for $3,000, but why spend that much money on an older unit when they could replace it for $12,000. Called Superstition, they could come out today, Kraig came out, inspected the unit, saw nothing wrong, asked if we had changed the filter lately (we hadn't), brought his ladder in and changed all of the filters in the house, re-inspected and found nothing else wrong, total charge $85. I would trust Kraig with my AC needs over anyone else. read more

Had the chance to have Kraig and is wife Sarah and their tech Jeremy teach me what true service could be. It is interesting in today's business environment to work with a small company where service and value matter. It was truly a joy even though the outside temperature was well over 110 degrees and my air conditioning was not working, their friendly nature and prompt service kept everyone just a little cooler while they went about the business of getting our unit serviced. We happened to have our problem going into the weekend which I thought was going to leave us stranded. But the owner jumped through hoops and the service tech took the extra time necessary to get us up in running. I appreciated the extra consideration. Most companies might have waited until next week. read more

Just had Jeremy come in and take a look at my AC that was leaking. He figured out the issue right away, was really friendly, and we had a great conversation while he was taking care of the problem. Super cool and knowledgeable guy. Noticed one of the other reviews mentioned Jeremy was short with them in answering the door, and while I can see how someone might think of him as terse, especially at first, I think he's just a guy doing his job as efficiently and effectively as possible. Once I let him in the place he opened up conversation and was real casual and friendly, you just gotta be willing to open your heart, people!! read more

Kraig is the BEST! I got four bids for my new AC. His was the most comprehensive, and he did the work for an amazing price. I have been unhappy with the way my home's system functions since I bought it, and he solved the problems. He explained in great detail what was wrong, how he would fix it, and he was super honest: another company tried to sell me an add-on air filter for $2000; when I asked Kraig about it, he said I should buy it myself on Amazon (for under $500), and he installed it for me. I bought a Nest thermostat, and he installed that for a great price too. I can't recommend this company more. read more

I used my home warranty company when my renters called with no air conditioning. My experience with home warranty companies over the years made me hesitate (the warranty came with the purchase) but they called and made arrangements with my tenants and had them cooling that day. I realize home warranty companies try as hard as possible to not cover as much as they can and typically the contractor gets the blame but my experience was very good. I would use this company without a home warranty because they seemed professional and got the job done right the first time. read more

Kraig is AMAZING! We called because our air seemed warm even though we had it turned down to 70! It was a Saturday morning. I figured we would have to wait until Monday to get help. He was at our house in 20 minutes! Added some Freon to the unit and we were cooled down immediately. He's honest and really knows what he's doing. We have used them now for five years for our annual check up. Our unit is on its last leg. We will be replacing it it November, when Kraig has no pressure time! Wouldn't trust anyone else! read more

It was holiday week , cooler went out on 6th. I called left message if possible could I be put on schedule for Monday 7th. I received prompt call and a tech. ( craig) was here early on the 7th. The totally best service ever. Unfortunately, I need new compressor, he arranged for the part, instalation, and did not over charge me at all. What a WONDERFUL company. The Tops, 10 Stars!! Thank You, Craig and Superstation Cooling!! read more

Thank you for getting us in, it's a hot week and our AC is blowing ice cold. We appreciate you very much, thank you! My friends use Superstition Cooling too, and everyone has always been happy. You are all great, and thank you for answering the phone quick too! It's a great deal, good value, I got VIP service from the moment I dialed the phone. read more

THESE GUYS ARE GREAT!!!! I used them through my home warranty company, very professional, knowledgeable and courteous. The two gentlemen that had came out know how to do their job and pinpointed my problem in less than 5 minutes, corrected it and were on their way. I highly recommend them to others and glad I had an opportunity to use them. read more

Had problems with no cool air on the hottest day of the year so far. Called Superstition Cooling and they sent Kraig out right away. He located the problem within minutes, and repaired it. Couldn't be more satisfied. This is the 2nd time we used Superstition, and will continue to. Great people and Great service. Craig S. . read more

AMAZING SERVICE! Jeremy the technician came out the same day I called. In fact he arrived at 8:45 AM. Speedy service indeed. He diagnosed the problem and had it fixed in no time at all. And the cost for the repair was very reasonable. I Defiantly recommend Superstition Cooling for all your heating and cooling needs. read more

I didn't think I could get a same day appt on 115F Monday. They contacted me promptly, let me know that he was on schedule as well. Jeremy showed up and had it fixed in about 20 min. I had called the other company the previous Friday and had heard nothing from them all weekend even after leaving a second message. read more

Jeremy was outstanding and very professional in repairing our A/C that seems to breakdown when the temperature reaches 110. Explained the problem, replaced the motor and we're now enjoying cooler temperatures. Would definitely recommend Superstition Cooling and Jeremy. read more

I called this morning and they were out within the hour to service my limping AC unit. Courteous, clean, and knowledgeable. And I should add at a fair price as well. Shawn is a great asset to this company. Overall, a big thumbs up. read more

Our a/c that covers the bedrooms stopped working Thursday night. Shawn came out on Friday, located the problem, explained it to us and repaired it. He was very knowledgeable and professional. I would highly recommend him again. read more

Thank you. A/C fixed fast on a Saturday, thank you for fitting us in your schedule. Replacement part top quality. Have had them do the annual check too. Polite, upfront, nice people. Thank you. read more

These guys are FANTASTIC! Shawn was AWESOME! As a woman I really appreciated not being spoken to like I was an idiot. I will definitely be recommending Superstition Cooling to family and friends! read more