I WISH AIRPORTS, AIRLINES, CAR RENTALS; WELL JSUT ABOUT ALL BUSINESSES RUN THIS WAY. I rarely have such high remarks for travel services as there is always some short-sighted inconvenience or people who just hate their job (or other people), but SuperShuttle is A WELL-OPERATED, DEPENDABLE AND EASY TO USE SERVICE. I am always more than on time for arrivals, and get home easily. I absolutely love the text message/emails to check-in and ability to live-time track my van. The service people are friendly and happy. Even the telephone representatives are easy to work with and genuinely want to help and make their company look good. I WISH AIRPORTS, AIRLINES, CAR RENTALS; WELL JSUT ABOUT ALL BUSINESSES RUN THIS WAY. read more

Our experience with SuperShuttle - both to and from the airport - was exemplary. Both drivers were very professional and courteous. When it comes to traveling to or from the airport we would highly recommend using SuperShuttle everytime! read more

Worse experience ever... had an appointment right after my plane landed. Waited over 40 mins, watch lots of other people get on while I waited. Saw walk ups come and get taken home while I still waited, even when the van came and we got on we waited another 10 mins!!!! Next time I'll call Uber or Lyft !!! read more

I had the worst driver he kept talking and singing to himself acted like he was on something was cutting drivers off and was very rude to the customers Complete smart Alec A jerk really read more

Poor service for disabled people!! A disabled person needing appropriate, accessible transportation is taking a big risk using Super Shuttle. Company policy regarding getting customers to airport on time apparently does not apply if you are disabled. Our van did not come when promised and we missed our flight and trip was ruined! read more

I will NEVER EVER use Super Shuttle again. We were picked up at 6:10 am (ahead of schedule) add 3 more stops. Flight leaves 9am. Monday traffic! Arrive at airport at 8:05am. Still need to check bags n go through security. Same for the other 2 pick ups. In June they FORGOT to pick us up from our return flight. Shame on me for giving them another chance. But my husband insisted! UBER from now on. read more

SS calmed my nerves when I thought my Uber reservation would be unreliable. The driver arrived on time, was courteous and a very safe driver. I will use and recommend their services. read more

If you want to wait 30+ minutes at the airport after making a reservation and prepaying for your ride, this is the shuttle for you. #StillWaiting read more

Super shuttle can rot in hell. I made an online reservation, pre-paid and was super psyched about the great $14 rate that would get me to my hotel. my plane came in early, but i had to wait for my bags at baggage claim so i was about 10 minutes late for my 9:35PM pickup. I go outside and am directed to the super shuttle dispatcher guy who i walk up to. he half turns towards me but refuses eye contact as they are glued to the company cell phone that is scrolling something on the screen. "hi i have a reservation, my name is erin..." he takes a deep breath and asks again how i spell my last name and says "yeah yeah 5 minutes" and promptly walks away from me. now my name is generally difficult for people to spell, and i didn't get the sense he'd actually been listening, but i moved aside and took the opportunity to stretch my legs. a van pulls up about five minutes later. driver gets out, says one man's name, the man gets on and they drive away. another van pulls up. i ask the guy if it's the one i'm supposed to get on and he puts his hand up to indicate i should stop talking. umm okay. so now it's 10:20 (!!!!) and that dude goes on break when his coworker comes back. his coworker who just smoked an entire blunt. more vans are coming and going, yelling out street names and people just hop on. well i don't frigging know what street my hotel is near wtf?! at 10:30 i approach the stoner and ask him when my shuttle is arriving. his first question: "did the other guy help you?" i can sense that if i say yes he will immediately walk away. i say no. he looks up my reservation and oh magical, no one called it in when i got to the stand 40 minutes ago. wow. spectacular. so i tell him the other guy told me five minutes, and that i have a reservation and he goes "there are no reservations and i thought you said no one helped you". AAAAYYYYYYYYYYY!! after he tells me i will have to wait an ADDITIONAL 45 MINUTES i call the 800 number to have a screaming fit, and that dude calls the stoner and asks him what's up and the stoner says i'm annoying and then i am told yet again that there are no reservations. no reservations? i ask. why did i get a confirmation, pick up time schedule and pre-pay online then? hmmmm?? no response to that but after a brief hold i'm told i can get on a bus in 15 minutes. i got to my hotel at 11PM. sure it's a $14 ride, but that's not right. read more

Love this service! Never knew you get use it to go to private residences-thought it was just Airport to hotel. Truly convenient! The addition of the indoor desk at Sky Harbour is great-nice to be able to wait in comfort. That being said-I've never had to wait long at all. The staff has always been extremely friendly and helpful. Last nite my driver was Monique and she was great! I had the van to myself and she had me talking and laughing even after a long day of travel. Highly recommend this service. read more

I was very tempted to give SS a full 5 stars for their service... especially after my wonderful experience departing to the airport, however.... arriving was a different story. If you book online there is a comment line where you can put various types of comments like requests, occasions, etc. Turns out these are all just that "requests" because since the drivers are so nice... they are too nice to guarantee any sort of requests. For example: I have a mobility disability, so in the comment field I mentioned that I have a severe mobility disability which makes ambulating difficult so a front seat would make it much easier to navigate, however it is first come first serve so if you are not to the van early enough (like me) then someone else will definitely grab that front seat or whatever. Neither that person or the driver showed concern over my ability to navigate a middle seat with such difficulty. Guess I'll have to order a private vehicle next time. Other than that pure annoyance Super Shuttle is great. - They are on time - You can make reservations either on the phone or their website - They are safe - They are reliable - They are very reasonable making value easy to find - Their vehicles are comfortable - They'll come to your home or certain hotels -They're very friendly read more

Booking the shuttle was easy. I gave the sales rep my flight info and she had my ride secured within minutes. I was initially scheduled for pick up at 6, but I asked to be picked up at 5:30. No problem. The shuttle was prompt; I was on my way to Sky Harbor by 5:40. No heavy lifting of my bag either. SuperShuttle uses propane to fuel the vans instead of gas--it's cheaper and has less emissions. I like this because I'm an environmentally-conscious individual. The one drawback of SuperShuttle is sharing the van with other people. Luckily we only had one stop and it was relatively easy to find. Plus, it was on the way. The driver was friendly and we listened to some good 'tunes on the way down there. A very safe ride, indeed. Very economical--$22 each way. It's cheaper than that obligatory meal and/or gift given to the lucky person that offers to give you a ride. I'm satisfied. read more

Supershuttle is terrible. Seriously. Value-wise -- as in how much you pay for the service/convenience -- Supershuttle is ZERO stars. Their customer service call centre is atrocious: ZERO stars. So what is good about Supershuttle in Phoenix? Stu. Our driver Stu. If it were not for Stu, this shitshow known as 'Supershuttle' would not be getting 3* from this user. I was going from Sky Harbor International Airport to my hotel. It takes seemingly half an hour to get through to the CS line. Once you are through to an agent, they won't help you one bit because they are not competent enough to be able to simply explain where the hell their shitty shuttles are grouped. Once you finally find your own way to the staging area for the shuttles, you will wait some more for a shuttle to show up -- one that is going to your part of the metropolis -- and waiting is what you better get accustomed to if you are relying on SS. Once you are in the shuttle, it may or may not drive to another terminal of the airport to pick up other passengers (mine did). FINALLY, you may set off for your destination. From the time you are inside the shuttle, to the time you are at your hotel, is an inordinate amount of time. You know what I figured out on the way back to the airport? It is MUCH quicker to just take the damn light rail. Cost: 2$ And cheaper. Supershuttle is like 3000%+ more expensive than the light rail and yet it takes longer (and will be infuriating). The gratuity alone you will provide to your driver, if you are a decent human being, will be many times more than the cost of the amazingly efficient light rail. Just take the light rail if it is anywhere near where you are heading. Back to Stu though. This guy was cool. Great stories; very personable. The only good thing about Supershuttle. Quite possibly the only thing worth a damn in the entire Supershuttle company. 5* for Stu. - E read more

I would like to give zero stars right now. I am pissed. I have used SuperShuttle numerous times over the years. They have always done their job at a competitive price. On September 1st I talked to the driver from SuperShuttle who picked up my fiance to go to the airport for his trip to France and asked if they would pick me up on the 12th with the 2 dogs in their crates, and if there would be additional fees. I was told no, that it was no problem. Now I am being told that it would be $70! Deceptive!! And HORRIBLE CUSTOMER SERVICE ON THE PHONE. So RUDE and not very understanding. I will not use them again, and I will make sure no one in our company does either. read more

My trip to the airport was great. Coming back home was very different. Very disappointed. I followed email directions exactly. Stood where told. There was no rep. I called 800# and after being on hold for 6 minutes she came back and said someone would come get met. Nobody did. I flagged down a van. They told me to check in with "that guy". It was a man wearing faded and worn jeans that were baggy and falling down, a jacket, and no badge. He was leaning on a smart luggage cart which had an old looking plaid backpack on it. That's their company rep? He looked like any other traveller. He took my name and said a van would be by in 10-12 minutes. He did it in a completely uninterested and bothersome manner. The phone rep said she would transfer my call to leave feedback. The next person answered and asked how she could help me. I asked, "Didn't the last person explain the situation?" She said yes. Then she started to give me a reference number. I asked what that was for. He said its for the complaint. I asked what complaint? I had not given here any details. She said, "you had an issue with service." Really! That's it? So to sum it up: nobody waiting for me, useless phone customer support, unprofessional airport representative. Oh... And 1 HOUR wait to be picked up!!! Consider other options in Phoenix. UPDATE: Driver said he didn't know about the Ironman Arizona event. Drove us right into it with blocked roads and traffic added to the delays. How does a transportation company not know about major, planned, organized events that will affect routes?!?! read more

After my last one-star experience in a line of bad experiences with these guys, I decided to give them one more chance. BIG mistake. Flying out of Phoenix was, as usual, no problem. Five days later when I came back, their dispatch randomly decided they don't drive to my area--even though the attendant's handset still showed pricing, they had no problem picking me up on my way out of Phoenix, and their reservation app let me start to reserve another ride again for later that same day, while I sat there waiting for them to figure out their own business. Eventually they managed to remember an entire zip code and gave me a van number. The attendant this time was great, and the driver was fine, as usual. But Phoenix Supershuttle itself is a consistently and completely unprofessional hassle of idiocy, and I'm done with them. Use a cab, use a different shuttle company, use a burro train if you have to, but avoid this company. read more

Great service. Love the app and texts. Never a question about where the van is or how to contact driver. Makes getting to/from airports very easy. Recommend this service !! read more

Recently took the SuperShuttle to and from Sky Harbor. I reserved online, and the day before the outbound run I received a robocall confirming my pickup time the next morning. Shortly before the driver arrived, I received another robocall telling me the driver was ten minutes from my home. The ride was uneventful; we picked up two other people and then headed for Sky Harbor. I did allow plenty of time due to morning traffic and in the event of additional shuttle stops, so I was not hurried once I reached the airport. On the home-bound run I arrived at Sky Harbor much earlier than planned and a SuperShuttle staff member arranged for another van to pick me up sooner, thus avoiding the heaviest afternoon traffic. Both drivers were courteous, drove safely, and the vans were in good shape. Based on this experience, I would recommend SuperShuttle and would use them again. read more

I'd never been to Phoenix before and made reservations in advance from Sky Harbor airport to my hotel about 30 minutes away. The website was easy to navigate and helpful, and I appreciated the ability to add in a tip while making my reservation rather than needing to carry (and keep track of) cash while traveling. I did wonder, though, if the tip actually made it to the driver. The coordinator at the airport was friendly and organized, and gave us each our bus numbers as soon as he got them. He made sure to open doors for everyone and help travelers with their luggage. During a brief lull while I waited for my van (about 10 minutes total waiting time), I asked about how they coordinated rides before tablets and smartphones. He told me he'd been working with SuperShuttle for many, many years, and described how the system used to run, saying that while the current system wasn't perfect, it was way better than the old walkie-talkies. My driver to the hotel was originally from Namibia (I didn't catch his name) and was pleasant and friendly and polite. He was amused that I'd never seen a saguaro cactus before, and shared some interesting facts about them. He told some funny stories about people not knowing where Namibia is. It was a very pleasant conversation and drive to the hotel. My driver back to the airport four days later (Richard) arrived right at the start of the 15-minute window. He also was pleasant and friendly and polite. We chatted about the heat versus my experience with Midwest winters. It was a fun conversation and made the half-hour trip seem easy. I would absolutely book with SuperShuttle again, and I hope that the drivers I had get the kudos they deserve. read more

Twice super shuttle has been late picking me up from the airport. They do not prioritize airport pickups versus picking you up to go to the airport. Basically, they are on time to get you to the airport but late getting you from the airport. They don't want to pay a flight ticket. Shame on you loosers. I will utilize uber when leaving Sky Harbor. read more

I have had over 8 rides with Supershuttle and they were all shared. Each time I get what I expect from a shared ride van service. The drivers are all very friendly and help with your luggage. I always book my reservations and pre pay them ahead of time. Sometimes the reps can be hard to find when you've arrived at the airport. Just read the email carefully and look for someone usually surrounded by other people with a luggage cart as a makeshift desk. Overall I would highly recommend them for trips to and from the airport as they offer the most reasonable transportation rates. read more

My experience with SuperShuttle wasn't too bad. They picked me up at the end of my time window. There was a total of 3 of us in the van (including myself) and I was the 2nd to be picked up at 5:45AM. I originally told them my true flight departure time of 8:45AM but after seeing the latest time window they could pick me up I was worried about making my flight so I lied and said my flight left at 7:45AM so they would pick me up much earlier. I would rather arrive at the airport too early than too late. I would advise using a similar strategy when telling them your departure time. The driver wasn't that bad but it was so early in the morning that there weren't too many people on the freeway so who knows how he would do with a lot of traffic. The one thing the driver did that I didn't feel comfortable with was multitasking and using the computer while driving on the freeway to the airport. read more

I've never had a bad experience with Super Shuttle. They're relatively reliable. You just have to be prepared for riding in a sparse or packed van. However, I was surprised that Super Shuttle at Sky Harbor Phoenix Airport didn't have a reservation booth(s) for customers to reserve seatings as can be done in other airports. Instead, you have to go outside and spot a dispatcher for a ride. (It is highly recommended that you reserve in advance.) And depending where you're going (zones), you may have to wait a little while. I was suprised how cheap it was...$16 dollars, from the airport to Scottsdale. It cost almost twice as much for riding Super Shuttle from the Baltimore airport. read more

Well folks, just to keep you updated on how Super Shuttle resolves issues - they gave me a whole $8.78 back on my 2 person fee which was way over $65.00!!! So again, they really don't care if you use them or not with that insult of a credit. Again, its up to you if you want to take a chance on them, because if you have a bad ride - they really don't care. They are only out for the money NOT CUSTOMER SERVICE. Good Luck. read more

We were staying at a hotel in Westgate for a company function. I needed to book our entire team, who had different flights at different times, an affordable shuttle service to the Phoenix airport. The staff who took my call was friendly and knowledgeable, they were prompt in sending me email confirmations and answering my questions. The driver arrived 10 minutes early, helped me with my luggage and made sure we arrived to the airport in plenty of time to check luggage and catch our flights. Our shuttle service could not have ran more smoothly. I will def. use Super Shuttle for my upcoming events! read more

Update: 5 for 5! Thanks SS!! I made the reservation and payment online only 5 hours in advance and everything worked out perfectly. This was my third ride with SuperShuttle. Three for three! read more

Called in to confirm my reservation after I got my bag from claims, hold time was a bit long. The customer service operator hung up on me when I told him please give me a sec because the driver pulled up and I was asking if he went to Chandler, AZ. (Horrible customer service) Their was a young lady by the waiting area who was very helpful (I'd give her a *****) and helped me figure out where to be and gave me a estimate time. The driver was great and respectful. Only issue was the customer service over the phone..... long wait and no patience read more

used them six times, to and from Skyharbor. Every time vans were on time and quick to deliver. No complaints whatsoever! An excellent value. I see these blue vans all over the place and when I planned my recent trip someone reminded me of this service. It was easy actually. I entered my trip data (date, time, airline, flight, time, my location, desired pick-up time) online, put in my credit card, and got an email and phone call within an hour confirming everything. They were in my driveway 5 minutes before the pick-up window and I was at the airport 5 minutes ahead of schedule. On the way home I repeated the process, this time from my ipad located in the middle of the Pacific Ocean. Again, no problems. The van was there on-time and dropped me off on time. For me it was $28 each way. The vans were clean, the drivers friendly and professional. Hard to beat that! One thing is for sure, I'll never be driving myself to the airport ever again. When returning to Skyharbor head to the luggage claim area and look for the ground transportation sign, then outside look for the "Van" sign and this is where you meet the rep who will call a van by phone and get you into the next one going in your direction. Doesnt get much easier than that. Sometimes the seatbelts in the vans are broken, but I never reported it to the driver. read more

Having used the blue Super Shuttle van in the past, multiple stops and being crushed and crammed with wheezy, sneezy, hacking, and gacking patrons from around the valley of the sun is something we decided we would never do again. That said, for a few extra dollars, my wife and I have decided to utilize Super Shuttle's executive car as a means of traveling to, and from, the airport. Not only is it a more comfortable and spacious ride, but the drivers have been early, and there are no stops prior to reaching our chosen destination. The drivers we have encountered thus far have been friendly and courteous, as well as conversationalists who keep things light (unlike another source once used while on vacation.) The gratuity is paid for in advance when booking the vehicle, so there is no need to pay according to service rendered or bags handled. If we were traveling in a large group, for the money and space required, I would recommend the blue shuttle van, otherwise, for the hassle and inconvenience involved, I highly recommend the executive car as a pleasant exchange. read more

I was the first person to be picked up. Driver was running early and a text arrived to indicate this. Driver came exactly on time. However, they still were willing to wait until scheduled time. I was ready so we went. Two more people were picked up and off we went. Good conversation while driving so that was good too. Would recommend if you would rather be dropped off curbside and leave car safely at home. It may be more cost effective if you park and ride. read more

Easy to schedule online. Received confirmation online as well as a confirmation the day before my pick-up date. Driver did text me 5 minutes before my arrival pick-up and was friendly. The worst part was the driver wasn't familiar with the route to pick-up the third passenger, he decided to take 19th Ave from Bell rd strait down to Thomas Rd. I had mentioned their was construction going on from the light rail, and if anybody who drives in Arizona would know this. He then proceeded to drive into the light rail construction, discussing the politics and the process of the light rail with another passenger. He and the other passenger were just reminiscing about how it would benefit the state, comparing it to other cities as well. The driver clearly was not paying attention to drove straight down 19th ave for several miles, until he had had enough and took a detour. The driver then started to continue to discuss politics on the immigration status in Arizona with the another passenger, very unprofessional to myself, due to the fact that I am Hispanic and the other passengers as well. Due to the scenic route the driver decided to take, I missed my flight and was on standby for six hours, and the other passengers barely made it to the airport, within half an hour of their flight. Still waiting for my refund!! read more

Anthem AZ Feb 7 2016 at 12pm. Witnessed Supershuttle Van number 620 speed through a Circle K parking lot, nearly sideswiping my vehicle as I was backing into a spot. I told the driver she needed to slow down and be careful, she responded by telling me to "shut the f*** up b***h" and went into the store. I unloaded my kids and as I was entering Circle K she was exiting. I advised I would be calling to file a complaint and she called me a f****ng f*g**t". It is disguising to me that anyone would employ a person like this. I did call and lodge a complaint and was advised that the franchise owner would be made aware of the situation. Easy to say I will never use this company. read more

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Fast and easy way to get from the Phoenix Sky Harbor airport to downtown for a convention. Driver was friendly and pointed out some interesting restaurants/etc on our short trip to the Sheraton. On my return trip to the airport I was leaving from a different hotel and they wanted to charge me extra $$ for that so I actually cancelled the return trip and took a cab. read more

Needed an inexpensive way to get to the Boulders resort, and cab fare was about $80. A car rental was out of the question since NASCAR and the NFL and several conferences were in town and the prices topped $175 per day hence SupperShuttle. Leaving from the airport was great. Neither my friend nor I made reservations and we found the guy with the Supper Shutle jacket and placed our orders. We both arrived at the Boulders with no problems. However, being picked up to make a flight on time is a different story. I placed an order online for my friend, and then called to confirm since I was using her laptop and wanted to confirm. Plus, I needed a quote from the Boulders to another hotel. The lady confirmed my friends pick-up and then gave me a quote. I decided to book online instead of going with the quote for the luxury car. Well, my friend's shuttle never arrives. When I call they say I booked it for Nov 13, 2011 - who in the world would book that far in advance. PLUS, I called to confirm so why didn't she catch that. I put in a request for a claim and was suppose to hear back and still didn't here anything. My driver showed up on time. However, the driver had a hard time finding the home of the last person. I had plenty of time before my flight but others were beginning to worry. I silently wondered if she'd ever get out and knock on the door or just keep sitting and waiting. Other than that, it was definitely worth the price. But, I'd leave plenty of time to make it to the airport. read more

Complained to Super Shuttle. They said they will send me a voucher.

Do not use this company. They left us stranded and we had to pay money for a taxi to make it to the airport.

I have been to Phoenix numerous times and didn't know Super Shuttle operated as far away from the airport as Surprise which is west of Phoenix. This made it very convenient for my family to not have to make the round trip to the airport picking me up and dropping me up around rush hour time when I can get a good flight. I liked being able to track the van online as it worked its way to my destination. It was 10 minutes after the selected pickup time but I was text messaged in advance and I left myself plenty of time to get my flight. The interior of the van was a little worn - tattered and such. The driver was very helpful and efficient. He minded his business and I minded mine. Two other guys were picked up so we were three when we arrived at the airport at my airline departure area. The guys had to walk to theirs on the other end. I would recommend this as cheaper than driving and parking or having your family shuttle you over a half hour each way. If you don't want to share a ride, there are options with single passengers. Super Shuttle should advertise more. read more

I love super shuttle. They took care of me from the moment I landed to the day I had to leave. I never had to worry about anything. They text you on a basis to inform you ahead of time of their arrival and also came into the hotel to pick you up and help with luggage. The sweetest and best people I've seen in driving me and being respectful as well as creative in convoy. I would totally utilize this operation of transportation again if I was ever in Phoenix Arizona. I absolutely love your customer services and coordination of handling your customers. Thanks for everything. read more

A great experience, great driver. On time - text alert for ETA very reasonably priced

I have used SuperShuttle many times for both business and personal travel to and from Phoenix Sky Harbor Airport. I returned from a trip and waited for the van to arrive for my ride back home. There were a total of 3 passengers on the van, one going to the area of Power Rd and Baseline Rd in Mesa, the other to Phx Mesa Gateway Airport, and myself going to the area of Signal Butte Rd and Elliot Rd. As we pulled away from the curb at Terminal 4 the driver started to mess with his on-board tablet to get routing information. After speaking to the passenger going to Gateway, the driver got on his phone, apparently speaking to his dispatcher to see if he could get some fares around Gateway. Instead of heading east on the 202, he choose to take the 147 to the 10 and travel east toward the 60. All the while this guy continued to mess with his tablet and was weaving within our travel lane and the adjacent one. Because he was so absorbed with getting more fares out east, and his tablet we missed the exit to the 60 - then he had the audacity to blame it on the routing that he received from his tablet. We had to detour south down to Elliot Rd and then get back onto the 10 westbound back to the 60. Then came the Harley's...he was more interested in the Harley's than driving (seems to be a trend). We ended up following the pack of Harley's onto the 60 eastbound and that just added to the distractions for the driver. Our first stop was an apartment complex near Power Rd and Baseline Rd. The passenger gave the driver directions inside the complex, but after dropping him off the driver couldn't seem to find his way back out. Frustrated - I just couldn't keep quiet any longer. I told him how to get out and bit my tongue about his need to further driving instruction. After dropping me off I immediately completed a customer feedback form on supershuttle.com. Expecting a call back in a couple of days I felt that I had made my point - but no call came. I have a trip coming up, so I called about possibly making a reservation and told the operator my reluctance about making the reservation. She took down all of my information and the specifics and gave me a reference number, assuring me that someone would contact me in 2-3 business days. That was about 2-weeks ago. I cancelled my RT reservation for tomorrow morning a few minutes ago. I also completed another feedback form. It is a shame because all of my other experiences have been very positive and I have always had great service. When looking at the new SkyTrain from the East Economy Lot it doesn't make sense to subject myself to the wait and frustration. I can check my luggage before I park my truck then take the SkyTrain to Terminal 4. Much less hassle. read more

SuperShuttle - The position my driver had for most of my disturbing ride home from PHX. - Airport Shuttles Near Me