I had visited this location several times in the past years and never had an issue. I had often spent several hundred to over a thousand or more dollars on my trips there (about 2 or 3 times a year). I always like a good deal so I visit pawn shops frequently. Well, this time was different. I went in with my daughter and found that it took 30 minutes just to get someone to open the case for the games. All of their games were individually priced as well as the Disney Blurays. The prices were equal to new prices on Amazon! Then that employee turned me over to another employee who was such an shmuck that I could not believe it. I was purchasing well over 50 games, 40 blurays, plus a Wii, DS lite, and even an Ipod touch and was even interested in a 60" plasma TV that they had.
Well, this employee went right to the computer and started "pricing" my items and then gave me outrageous prices! $20 for a 3ds game chip! I know that they only pay like $2 for these as I am a pawn shop expert having bought as well as pawned over the last 20 years. What a rip-off!! I could buy it elsewhere for that price if not way cheaper. This is supposed to be discounted and not scalping prices. I want to make it clear that I was not looking for any "freebies" or dirt cheap prices. I just wanted a fair price. Negotiation is half the fun when going into pawn shops, at least for me anyway.
I asked why it was so high and was told that "it sells on Ebay for that" and "we price off of our competitors". When asked about a bulk discount I was told "no" this is the price because we can post it on Ebay for that and that is what Game Stop sells it for. This young man expected me to stand there while he priced 35 games on Ebay and Game Stop and had no intention of dealing ! Needless to say I walked out with nothing.
I am not some re-seller or anything, Just a single mom of 6 kids who I like to spoil once in awhile. But I have my limits and this was it. This store is nothing but a greedy outlet and a poor excuse for the Super Pawn name. For shame on you! Stop raping the public! Get your head out of the clouds and back down to Earth.
After returning home I called the Selmi store to complain about the extremely poor treatment and the vast differences in pricing and spoke with a very nice manager named "Stacy". This store at Selmi ALWAYS deals and is ALWAYS nice and courteous. As a matter of fact I had just visited this store right before the Rock location and purchased $500 worth of stuff. H(Stacy) said that he would call the Rock store and try to figure out what happened. He was quite apologetic and understanding. Well, the store manager of Rock called me back about 10 minutes later and was a complete A-hole!!! No wonder his employee was the same way. The apples do not fall far from the tree. This man did not want my money at all. I offered to return immediately and purchase everything that I wanted if I were able to negotiate a good deal. He flat refused to make any deal at all with me "because we price competitively". He went on to say that the game chips that I wanted were in the back and "not priced yet" and therefore I should consider myself "lucky" to have seen them at all. This is a load of horse hockey of course and a poor attempt to blame the customer. What a rude small minded man. He turned away over $1000 worth of sales so that he could be "competitive". Obviously customer service and product rotation are devoid in this man and he is teaching it to his employees who gobble it up like candy. He should not be a store manager or even an employee of this company. He is on need of a serious wake-up call on how not to turn away customers and their money.
DO NOT VISIT THIS STORE EVER!! DO NOT GIVE THEM ANY OF YOUR MONEY!! THEY ARE NOTHING BUT OVERPRICED AND RUDE!!! BOYCOTT THEM !! DEAL WITH A REAL BUSINESS THAT CARES AND NOT THIS DEN OF SCALPERS!! GO TO THE SELMI STORE, THEY CARE ABOUT CUSTOMERS AND WANT YOUR MONEY!! BOO BOO ROCK STORE! HANG YOUR HEADS IN SHAME! read more
