This family gets it! From what I've seen, in multiple…read morevisits, they treat everyone with kindness and respect. They are very fair and have integrity, which seems to be lacking by many in this industry. Thanks fam for the great service you provide!

These guys are friendly and knowledgable - I have no problem going back. Family owned and run…read morebusiness are always the best.

Needed a little extra cash for some closing costs on new condo I'm purchasing and had some old…read more jewelry and coins i no longer needed so went to see what they'd be worth. I had mostly gold jewelry and was pleased with the quote. They didn't want the stones, amethyst, jade and diamonds so took them out and gave back to me! I also had some silver coins and got a very fair price on those also. I had googled ahead to have an idea of value and they were spot on. I was helped mainly by Kyler who has a great personality and very customer service oriented. Jacob also came out and priced my silver coins explaining the value and how they determined the worth. I was happy with what I got and how I was treated and would definitely go back there!

No hassle! Cash on the spot for 14K scrap gold! Honest…read moreowner run business. Would highly recommend!!!

I have been there several times, as well as my wife, and we have found their service to be…read moreextremely good and the staff most personable; especially Ella. Again, wonderful people.

Kenny G's is hands down one of the best jewelry stores I've ever worked with. Whether you're…read moreseriously shopping, ready to upgrade, or simply browsing, you'll be treated with the same level of professionalism with their expertise. I was first referred to Kenny G's by a friend who had a custom ring made there, and he told me it was the best place to go. He was absolutely right. I first started looking for engagement rings back in 2022. The team took the time to sit down with me and walk me through every detail that mattered--from diamond clarity and sizing to the differences between natural and lab-grown diamonds. I quickly realized there was so much more to selecting a ring than I ever knew. Even though I wasn't ready to make a purchase at the time, they carefully documented all of my preferences and created a file for me. Fast forward four years later, when my fiancé and I were finally ready for this chapter of our lives, they still had all of my information on file. Not only did that make the process seamless, but it showed me how much they genuinely value their customers and relationships. If you're working with a tight timeline, they can even provide a temporary ring to wear while your custom piece is being crafted. My ring was completed in about 2-3 months, and it was absolutely worth the wait. I've visited several other jewelry stores over the years, and one thing that sets Kenny G's apart is how they treat people. There is no pressure, no snobbery, and none of the attitude that can sometimes be found in luxury retail. Every customer is treated with kindness, respect, and genuine attention, whether they're making a purchase that day or simply exploring their options. I never felt like just another customer or window shopper--I felt like a valued guest. That's a rare experience these days, and it's why I continue to recommend Kenny G's to all of my friends and family

Gave me all my options for repair and did not try to push me into a whole new ring or setting…read more Explained the cost per repair and the length of time those repairs would last very clearly. Rather than trying to have me repair the edges which would have encouraged me to have to come back in a few years and spend hundreds again, I opted for the new setting and that lasts up to 20 more years! Fixed my ring in the shop, inside repair! No we sending it out. After the new diamond setting was ordered and arrived, it was fixed that week including filling under the diamond. Great place

Excellent company. I just needed my watch batteries changed. I was treated as if I was buying a…read morepiece of jewelry. No hassle, No pushy sales for other services. We will return to this place. I might add they have a beautiful selection of Jewelry.

Have been a customer for many years, both for purchases and repairs. They're fair and have a…read moreremarkable eye for attention to detail. Equally important, they are honest, trustworthy and a pleasure to work with.

Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

Was in a hurry and needed a couple of watches sized. The two clerks did this for me immediately…read more Really great to be able to take back to mom the same day!! Also had stones replaced in ring a few months ago. Perfect match of stones. No hassles and nice price. Mother loved her old renewed ring. This is Reno's 5 star Jeweler. Great selections in many price ranges!

Our first trip here was to get my Seiko Chronograph repaired. The auxiliary gauges were…read moremalfunctioning. Mika checked it out and said that all it needed was a new battery. The second trip was all about jewelry. My wife's earrings were hurting her ears and Mika made a few adjustments to the catches and now they don't hurt her ear lobes. No charge. The third trip was to convert cuff links I inherited from my dad to earrings. We didn't know that they were sterling silver because they were so tarnished. When we got them back we were amazed with their appearance! They looked amazing!

I had an old ring that I wanted to sell, and the experience went very well. I searched around and…read moreread some reviews on other places, and I decided to come here because of the reviews of the owner. I will say that I had the same great experience! The shop is very clean and well marked with security features. I received a fair market value for my ring and was paid that day. It was nice knowing that I was able to go to a local shop owned by someone here in town.

I decided to take my unwanted items to Reno City Gold & Jewelry because of the 5 star reviews I…read moreread and I was so impressed with Joel that I decided not to get any other quotes. He is extremely knowledgeable and set me at ease with the testing he did on each piece in front of me. He is also a very kind man and receives an extra 5 star rating from me for his character. I did research before visiting his store and was more than pleased with the quote he gave me. In fact, I returned a second time because of his honesty and integrity. He also has beautiful jewelry to purchase at fantastic prices.

Best place in Reno to buy pre made Jewelry. Lots of Sterling,…read more semi precious stones , Pearls, Turquoise, Peridot, Labradorite, Czech Crystals all loose or on a strand and much more. Tons of Findings 1 Finding could be .20 Great customer service. Open T-Sat 10 - 6 Day after thanksgiving 7 days a week 10-6pm through 12/25

Great place spoon much to look at! Plus, in the back the were having a class…read more Beads, jewelry, art and more beads.