Brian went above and beyond !!! Professional, courtesy, and competitive!! I'm on his annual plan !

I have hired many, many contractors in my life. I have never experienced working with a company as unprofessional or incompetent as Superior Softwash. The estimator, Chris, came out to our home to give us a quote for: remove previous deck stain, sand the deck and prepare for new stain, stain the deck, and softwash the vinyl siding of our townhome. At no point was pressure washing discussed. I specifically sought out a softwashing company as it seemed like they understood chemical and gentler methods to treat our wood deck. Chris was extremely professional, seemed knowledgeable, and walked me through the process of the deck preparation and softwashing of our house. This deck was built 5 years ago so still relatively new, and in great condition except for some mild algal growth on the boards. Because of the great estimate process, we went with Superior Softwash's quote. It was on the higher end but I felt confident it was a great choice. It was not. The two guys that came out to work on our deck were unprofessional, not informed about the job they were actually doing, and didn't have the supplies needed. I unfortunately had to go to work and left them alone on our property. That turned out to be a huge mistake. They stripped the previous deck stain using a powerwasher on high pressure-- exclusively. There was no other method used. As a result, the wood was basically destroyed. We were left with fuzzing everywhere, deep gouges, and trenched wood. This is not damage that is easy or cheap to repair. On top of that, they made an enormous mess of our property. There is deck stain flung everywhere, including on our neighbors' homes and yards. The workers even stood on our neighbor's plastic shed and damaged their property as well. My garden was destroyed. These were not professionals trained to do this job. They didn't even really know what job they were doing. Communicating with this company was a nightmare from start to finish. The left hand never seemed to know what the right hand was doing. I have never in my life been given the runaround like I received from this company. I was blown off, ignored, and gaslit. They scheduled an appointment to "assess" the damage to my deck and they literally no-call no-showed that appointment and it still took me nearly a full day to reach someone AFTER that. After the significant damage to our valuable deck, I stopped all work on the project. For full disclosure, I ended up receiving a full refund of the deposit paid on this job. That refund was not easy to get and I fear that anyone less persistent than I was would be left completely in the cold by this company. They did not want to issue a refund and tried to ghost me repeatedly until I used the words "filing a complaint with the Maryland Home Improvement Commission". It is not nearly enough to compensate for the extensive damage done. We are now in process with a deck remediation company to try to salvage our deck but it will never be the same. At the end of this, we will be out significantly more out of pocket than if this had been done correctly in the first place. This entire experience was miserable, stressful, and ridiculous. Do yourself a favor and never, ever do business with these people. Luckily, they put up a sign in our yard that said SUPERIOR SOFTWASH in big letters so now all of our neighbors know who not to hire because anyone with eyes can see that they absolutely trashed our deck. read more

From the beginning to the end it was a great experience. My roof looks brand new. My house looks brand new. I am so excited! It will cost a lot less to get my roof done than to buy a new roof. This is my third time to get it done. All my neighbors have had to get new roofs and I haven't had to read more

I recently reached out to this company to soft wash the roof on my rental property. I cannot say enough about the customer service I received. The owner of this local franchise reached out to me personally after hours to discuss my needs. He apologize for calling after hours, but said he wanted to get back to me as soon as possible. I truly appreciate that. I was able to get on their calendar and have the job completed within a very reasonable time, during a busy time of year. The day of the service, the team of Text that was going to do the job remained in constant communication with me. The lady I spoke to in the office, McKelly, was phenomenal. She helped me get an invoice marked paid so I could use it when I get my taxes. She was friendly and knowledgeable, and just super nice. If you need to get your siding or roof, soft washed, I cannot say enough about this fantastic, locally owned franchise. read more

Their idea of advertising is throwing trash in people's driveways and lawns. Did not ask for this litter. Called and they were rude, cussed me out. Very unhinged. read more

Several weeks after Superior Softwash came to my home and softwashed the roof I noticed browning on shrubs in the front of my home. Close to a month later my 25+ year old Norway Spruce and Blue Spruce turned brown almost overnight. I have also noticed a potted weeping Alaskan Cedar start to fail. I, as well as my landscaping crew, regularly water my property as I have thousands of dollars invested in decidous trees and shrubs as well as numerous mature conifers in my yard. My Baltimore County water bill is a good indicator of how I religiously water my landscape! I have employed Davey Tree Service, a licensed aborist, at my home for over 30 years. They come to my home during the Spring through fall seasons to inspect, fertilize and treat my landscape on a regular schedule. Davey Tree Service, as well as my landscaping company, were at my property just prior to the softwashing job. No damage to any plant material was seen at the time. After each visit I get oral as well as written reports from both parties in regard to any noticable plant/tree/shrub problems. When both returned in late August their reports noted the damage to trees and shrubs, as well as some perennials planted near my home. Another written opinion was sent to me from the arborist at the local Davey Tree service who came out specifically to inspect the damaged conifers. He supported all findings of the Davey Crew and the landscaping team servicing my property. The contract I signed with Superior Softwash was executed on my part, based soley on the promise that there would be, specifically, no damage to my "high value" (their words) landscape or koi pond. I spoke with their agent/salesman, in great detail about this and repeatedly noted that I had many valuable specimin trees and did not want to risk damaging or losing them. He added an addendum to the contract which stated "Guarantee Deluxe Plant Care - Significant/high value landscaping - water/neutralize/fortify - no plant loss guarantee - $75." He stated that his company had worked at numerous homes in Potomac, Maryland with similiar landscapes to mine and there had never been any problems. I asked him if this (the "guarantee" for which I was paying extra) was, in effect, like insurance against any potential damage to my landscape. His answer was "yes". There was never once any mention that damages had to be reported within a specific time when paying this additional fee. (Their site manager quoted a time frame of 10 days in an email after the damage appeared, while their standard written contract stated 14 days after completion for reporting damages.) I am not sure why I was charged an additional amount for what I perceived to be liability insurance when they would not honor the "Guarantee" added to the contract. I based my decision to employ their services ONLY after their agent added the "guarantee" which never included any time frame. Had he told me I would not be covered for any damages that presented after 10 or 14 days I would have never signed their contract. Conifers, especially more mature established trees, do not always show damage until a month or more. I did call another softwashing company to ask about their guarantees and I was informed that no softwashing company can guarantee against plant damage and they were surprised that I was given a guarantee by another company as they had never heard of such a thing in their industry. I reported the damage to the agent (my only contact with the company at the time) as soon as I noticed it. He referred me to a woman in their office. I left a message for her and when I heard back the next week I was told the site manager would come out the next day to take a look. Nobody ever called or showed up the next day. I left messages again that week but got no response. After Davey Tree came out the following Monday to give their opinion as to the cause of the brown trees I contacted the office again. The woman in the office said she would leave a message again for the site manager. Instead, I asked for the site manager's direct phone number as it had been 12 days since I first reported the problem. I was ready to call my attorney at this point as it seemed they were avoiding me. When I finally got an email from the site manager later that day he said I was out of the "10 day warranty" period but he would send his "plant crew" out to "hydrate the landscape and give nutrients to the plants that are in need of a little encouragement to bounce back". I declined as my entire yard had already been fertilized recently and more fertilizer would kill more of the trees, shrubs and plants in my landscape. I asked again for him to come out and see the damage first hand. At this point I was told, to stop bothering him and his co-workers in their office as I was harrassing them! I will now have to bear the brunt of a very expensive bill to clean up the mess. I spent almost $2.600. for their service and the clean up will be more than 5 times that. read more

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Your team, with Max, came to softwash my house back at the end of August. It still looks FANTASTIC. They were very hard-working and took great care to do a very thorough job -- believe me, we hadn't washed our house in 5 years, so it really needed it. This has really helped with the mildewy smell we had before -- all smells really fresh now and looks so much more presentable. Plus, now we can tell what wood needs to be replaced -- no hiding it! Plus, both of these guys were intelligent and great to talk to! Will definitely use again. Thanks Max & Superior SoftWash! read more

Superior SoftWash - Pressure Washers Near Me - Linthicum, Maryland

We have a 50 year old house and are surrounded by trees. Our decks and greenhouse were coated in leaf mold. Superior SoftWash did a fantastic, thorough and professional job, making them look like new. Highly recommend! read more

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Used Superior several times and they are always polite and do a good job. Once completed they go over everything they washed and let you have a visual inspection. read more

Killed trees, bushes and plants all around our house, also ruined our mailbox. They said they would rectify the situation but they do not even return phone calls. Do not use this company if you value your landscaping. Zero stars read more

They do a very hard sales pitch and will look for anything to clean... to make an immediate sale. Not interested in answering questions or describe what they actually do. I'll pass. read more

We did not get what we paid for. The owner Jeff became a nightmare while trying to deal with the issues. The man has anger issues and personally attacked us and after listening to him cuss and call us horrible names said he would refund our money. He did not. We had to take further steps to get back the $900 that we were charged. We DO NOT recommend this company. read more

We do this instead of power washing. This is very easy to schedule and typically, they send someone to review and price the project first. Terrific upfront pricing. The work is good and lasts several years. This cost is similar to power washing but is less damaging to the exterior of the house. Work was timely, easy, and no plants were harmed in the process. We did soak down everything near the house the night before. We didn't have to water those planting after because of all the rain we had. Be prepared for a bleach smell a day or so afterwards. Again, we have now done this 3 times (4 years apart) and highly recommend. Great process, terrific people. read more

This is an excellent company. i wish I had more time to write a long review as i just did to post on BBB. But I have to get back to work. bottom line is that give them 5 stars. I'll never go back to powerwash again read more

This company has harassed me with phone calls every week for nearly six years. I do not want their services and never will. They assured me that there were no chemicals in their cleaning agent that were harmful to animals, but when I requested the MSDS sheet, there WAS a chemical in it that could harm my dog. Whether their is or not, I DO NOT WANT THEIR SERVICES. Stop harassing me with phone calls IMMEDIATELY. This company needs to learn that no means no! read more

* this review is an update. overall I would not recommend this company. The house itself is clean however I paid extra for the windows to be cleaned. We had to request at least four times for the windows to be re-done because of poor work. There was damage done to my home by one of the workers ; returned four days later to fix the damage. Despite repeated returns by the crew my windows remain filthy. The value of what we paid for the quality doesn't add up. We requested a refund for the windows - no response. However, they will respond robustly when he comes soliciting your business and taking your money. read more

Terrible company. They do not return calls, do not show up when they say they will show up. When they do show up, they don't do all of the work. Then they cancel without notice and do not call to reschedule. It's like pulling teeth for them to do the work and yet they have no issue charging for the entire job without it complete and then evade phone calls after. Horrible!!! read more

The salesperson promoted the soft wash as "eco-friendly." In my opinion, it's far from eco-friendly. The solution burned most of the plants around my house, including a prized hydrangea. The hydrangea never recovered and now must be removed completely. In addition to burning the foliage, while working on my roof, they threw the hose down right on top of the hydrangea, causing even further damage. My neighborhood reeked of chlorine-like fumes for days. The fumes travelled up to three houses away. How can a solution that smells so strong be eco-friendly?? It was horrible!! I wondered how the "technicians" could breath this stuff. I noticed a couple of them tied bandanas over their noses. I was told the job would only take one day. Well, one day turned into three days...late starts, equipment failure, miscommunications. My house and roof are clean, but at a cost I would never have agreed to had I known about the chlorine-like fumes my neighbors were subjected to, and misleading eco-friendly information provided by the salesman. read more

Very positive experience. We were looking to get the house cleaned and didn't want a strong powerwash which may damage the siding. this company uses specialized equipment and cleaning solution which is low power and doesn't damage anything. It does smell a bit like bleach so I can't say how specialized the chemicals were. But it did the job and they definitely didn't use high power sprayers. There was virtually no noise, no loud power washers. Their price was a bit higher than regular power washers. We hesitated a bit and cut out some of the add-ons to negotiate to what i felt was a decent price. It was still expensive but they were quite thorough. Overall I'd recommend highly if you want your house cleaned and willing to pay a premium for reliable workers, good equipment and process. read more

Superior Softwash cleaned our slate roof and dormers. We had some black streaking on the roof and some green moss on the dormers. We found Superior to be good in all respects. Their price was competitive, they came on time, were completely professional, and the team stayed for amount 6 hours until the job was done. As of now, we notice no plant damage although we did follow their instructions to wet down the plants thoroughly the night before the cleaning. read more

Once again, this company has decided to drive into my neighborhood and drop litter in my driveway. I spoke with this company before and told them I did not appreciate it, the neighborhood has a no soliciting policy. Plus, there are metal clips they could get flying up under your car by the tires and cause damage, plus it makes the neighborhood look tacky, and it's just inconsiderate. I will never do business with a company that uses this as their advertising method. They are probably going to reply to this review and talk about how they have first time wage earners doing this and that it's a good cause, etc. that's not really the point though, I don't want tacky leaflets dropped in my driveway, I don't care who you are paying to do it. read more

I hired Superb Softwash to clean my house, windows, sidewalk and driveway. Colin Martin texted me to let me know he was on his way which I really appreciated since I recently had a no call, no show with another company. Colin did such an incredible job! My house and windows are so clean and my driveway and sidewalk look like new. I could not be more pleased and happy! I will definitely call them again. I highly recommend them if you need anything cleaned! read more

Horrible customer service. High promises low performance. They did a horrible job washing our home's exterior, took the money and ran. No one has been returning our calls to remedy the situation. We are 2 customers here and experiencing the same results- no call back and no regards . Stay away from this trap. Sales person is charming but empty promises do not produce good results. If you are looking for superior service look somewhere else !! read more

The 2 young men who came to treat mold on roof were very pleasant and thorough. The company sent the team quickly as requested because I wanted the spray from the roof not to get on a new garden I was having installed below at the end of the week. I tried to cover existing plants but ran out of tarps and wind blew one off. Another company that I had interviewed told me they used tarps to protect plants around house.... the result was some uncovered plants were burned by the spray....one seriously. Furthermore the grass where downspouts from roof gutters emptied onto grassy areas was severely burned. The instructions they left said to water plants around house with drip hoses which I then ordered but did not have at the time and I don't believe that would have helped at all. The plants were burned on top. And no one warned me about the buried downspouts that emptied 8 or more feet from the house I wrote to them, sent pictures and urged them to take protective measures. They never responded but I hope they have adopted some homeowner protective measures. Caveat emptor. read more

My wife and I contracted with Superior SoftWash to clean our roof, siding, windows and decks. The entire process was painless and we couldn't be more pleased with the end results. I hadn't realized the toll the algae had taken on our roof, siding and decks until I saw areas as they were being cleaned. While the company isn't the lowest price, you get what you pay for and in our case, a five-year roof warranty is good value and worth the investment. The owner, Jeffrey Kirby, was punctual for our initial meeting, thoroughly reviewed the estimate and then patiently answered all our questions. There never was any "hard selling" and the cleaning options he provided allowed us to match our needs and budget with his guaranteed services. The on-site tech supervisor, Juan, was professional and thorough, explaining the cleaning process before starting and conducting a walkthrough upon completion. We are absolutely pleased with the completed service and would use them again without any reservation. read more

What I thought was going to be a relatively simple encounter with SSW quickly turned otherwise. In addition to having the house washed, I paid the extra to have the gutters and deck cleaned too. Andy told me for problem spots, the crew would use a brush. Before the crew left, my wife had them come back and redo the side of the house against the deck as well as the gutters. The gutters still have stains on them so I'm not sure how much scrubbing was actually done. After they left, we took a closer look at the work. Some of our windows had a film on them. It was then that we noticed our oval accent window had three inches of water on the inside. We called and they asked us to email some pics. We then spoke with Lori. She immediately denied the window could have been damaged by their process. That was pretty much the end of her side of the conversation. We called her again the next day. She continued to deny the ability to have damaged the window. After saying my only obvious recourse was my review, she agreed to speak with her supervisor. She said he'd be by the next day. When he showed up, it became evident his only job was to come to my house and continue to deny any possible culpability...but with a smile. We showed him the gutters and he said that was permanent and would have to be painted. He then went on to tell me the color differences in the wood on the deck was because my deck had sunburn. The darker spots were a UV sunburn. He seemed to have an answer/excuse/denial for all the imperfections. So, I took some Soft Scrub and a sponge on my gutters and they now look way better than after they left. So much for needing a paint job. A similar oval window is going to cost me $2500...just for the window. I'll ether have to pay more to have it installed, or pull the siding off and replace it myself. They DID offer to send a crew back to rinse off the windows. So, let me think about this. The house looks great, but if I want clean gutters and windows, I'll need to clean them myself after paying SSW to so the job. A new window is going to cost me a minimum of $2500.00 and now they want me to give them a SECOND shot at the REST of my windows? How many more windows do they think I can afford to replace since they will just deny any of THOSE were damaged by them? So, all in all, this whole ordeal cost me over $3500.00 and I STILL have windows and gutters to clean. read more

Disgraceful sales and performance with tragic consequences for our yard. We have a mature Japanese garden that includes more than 50 plants. As soon as the salesperson said they used bleach I said, "we can't proceed because it will kill the plants." I believed him when he said that they neutralize and fertilize, and the plants will be fine. If the salesperson had an ounce of integrity, he should have taken one look at the garden and said that they could not safely use their process on our house. After the work was done, the crew handed me instructions stating I needed to water the garden three times over the next 10 days to prevent it from "drying out". The salesperson made no mention of this. Nor does their website, as of October 2020. The instructions said every plant needed to have its roots soaked for 20 minutes. You do the math: 20 minutes times 50 plants/trees. I called the supervisor, Lori, and expressed concern. She said, "no problem, I'll send a crew with soaker hoses." The crew showed up at 8pm and tried to lay the cheap 1/2 inch soaker hoses in the dark. The hose was totally insufficient to do the required watering. After trying for an hour to get it to work, Lori told the crew to go home and she was supposed to call me the next morning. It is now a week later, and I have yet to hear from her. There was no neutralizing; you could smell the bleach as you walked through the garden and the neighborhood. The bleach burns are not just on trees within 6 feet of our house; there are burns on our neighbor's trees 12 feet away. The die-off is continuing as the days go by. The garden is scarred and will never be the same. Do not trust this company and do not believe in the process. You will be heartbroken. read more

I called the owner, Jeff Kirby, this morning to ask him to stop littering. Their marketing strategy is to drive through neighborhoods and throw plastic bags that contain their business flier and 2 pieces of hotel soap into the everyone's driveways. They did this in our neighborhood yesterday. He indicated that he can and will continue to do so. He said that the market dictates what he does. I told him that he is littering and that the residents in our association do not want it or appreciate it. He did not care. Never would I work with such a company! I have filed a complaint with the Better Business Bureau and with the community liaison at our local police precinct. read more

This business is distributing marketing materials and using marketing methods that result in excessive trash on private lawns and county roads. The business uses large binder clips for their brochures that are distributed from company vehicles that land on private lawns, driveways, sidewalks, county grass medians, and county roads. The materials are not picked up by homeowners because they are in the road or in common areas. Cars run over the binder clips, they break and it results in razor sharp edges. These materials are washed into clearly marked Cheseapeake Bay runoff drains. read more

Superior SoftWash - Pressure Washers Near Me - Linthicum, Maryland

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Had our entire house cleaned today, including the patio and walkway. The crew that came out was very professional and did this very large job in 6 hours. They were polite and always asked if we had any questions or concerns. The house looked really bad- mold, mildew stains, etc.- when they began the work, but by the time they finished it looked like a new house. So, great job! From what others have said they are apparently overly persistant in their advertising and that can certainly be annoying. However, my rating is only for the job they did and the crew that did it. So, annoying advertising aside, I give them 5 stars. read more

Avoid this company at all costs. The crew failed to properly cover an electric outlet and started a fire. Luckily, I took action to avoid a disaster. When I finally got Jeff Kirby, the owner, on the phone 4 weeks later, he admitted a few times it happens that his crews start fires. He also admitted he does not always call "unhappy customers" - he should have been calling me the day it happened. To make matters worse, when I said he needs to cover costs I incurred and take it off the bill, he basically he said he'll just turn it over to a collection attorney. Good luck to him. I'm an attorney. read more

This company canvased our neighborhood with flyers, dropping them at the entrance to everyone's driveway, attached to large, metal binder clips. First off, I don't like annoying solicitation [they say if they didn't talk to anyone it doesn't count as solicitation] like this, but it strikes me that driving over these clips with a vehicle or bike tire could be dangerous. I needed house washing services, but I will not be using this company to do it. read more

We had a fantastic experience with the team from Superior Softwash. Our house looks brand new, sparkling white, after 10 years of green stuff and dust collection on window sills, balconies, columns and over and around the front door. The team was polite, efficient and neat in all ways. We're thrilled with their work. read more

Buyer Beware. Despite company management's 20% up front discount, along with their 25% bill adjustment (for negligence related damages), we cannot recommend this company, as we would not wish our six-month distressing experience on anyone. read more

More like 4.5 stars after the initial job and some weeks after. The house looks great and everything really does look spotless. There's been no obvious plant die-off or any injury to the grass that I can tell (which was a concern as they recommend watering before and after the process). They guarantee the job for 3-4 years afterwards. The "wash" apparently has specific anti-mold, anti-fungal properties that maintain the integrity of the wash longer than a regular pressure-clean. One of those properties is bleach, although you only find this out after you smell it. 100% organic, which technically it is, although I don't really see it that way. But so long as it works, and it doesn't harm plants and small animals, and it does what they say, who am I to argue? The salesperson was prompt, timely with his presentation and a pleasure to shake hands with. The two guys who came to do the wash were sweet, eager to explain and got into every crevice and corner. All around a great investment of time and money. Would highly recommend. read more

I received a mail piece in my mailbox at the perfect time...called to see what it was all about. The price was at least double what I expected to spend but I decided to give it a shot. AMAZING RESULTS! The gentlemen that came out to do the actual work were thorough and took the time to address everything! I added a few areas after the start date and they came back and took care of it all. This is a dryvit & brick house that has not been cleaned since it was built 20+ years ago. The results are beyond what I expected. The deck (Trex) looks like brand new, the entire house came up so clean, it amazing! Money well spent! read more

Amazing the difference made on the exterior of our home. Our white country home had begun looking gray and pressure washing just nicked the paint right off so we were intrigued by the concept of SOFT Washing. Wow, night and day. Loved the service, professionalism and TLC the owner put into this AND it was much less than quotes we got from services who would power wash our home and risk tearing more paint off! HIGHLY recommend Superior Soft Wash read more

Their chemicals killed hundreds of dollars worth of professionally landscaped plants after ABUNDANT promises that this would not happen. I have gone back and forth with them about resolving this for months now and I still have not gotten a resolution. If you care about your landscaping at all DO NOT USE THIS COMPANY. read more

Yes, the price is slightly higher than other power wash companies and yes, the solution they use contains bleach, but this was the only company that could clean my cedar shake roof and boy did they clean it. Took a solid 3 days and they made it look great. They even cleaned part of my driveway they saw needed some cleaning and didn't even charge me. Thanks guys for the great work and saving my roof. read more

At first I was annoyed with the company because it was difficult to schedule an appointment. I had to call multiple times after paying my initial deposit. They have a $350 minimum, which meant my bill of $348 wasn't enough, so I had to add another service. I felt their prices were extremely expensive, they wanted $1400 just to do the outside of the house, & they quoted me $3500 to do everything outside, which is crazy to me. However, after the bad customer service on the phone and with the sales girl, the tech who came out to perform the service, Daesean, was extremely kind, worked very hard, was extremely respectful, and ultimately earned my respect. He could possibly be the best part of the experience and the reason they received 4 stars from me instead of two. Thanks Daesean for all your help! You deserve a raise buddy! read more