Terrible experience; baffle failed only ~1 year after they did heavy work on drainfield and inspected existing tank. After complaining, they blamed the installer. Installer promised to come out and fix for free after repeated follow ups. He never came. 3 years later I reached out due to some additional issues likely due to missing baffle , they said I'd have to pay for the baffle fix, walking back their promise to fix it for free. They also said they only warranty issues for 1 year. They also tried to tell me their records show my baffle is fine even though two separate inspections told me otherwise. If everything goes smoothly I'm sure this company is fine, but if you have any issues after significant overhaul good luck getting them fixed! read more

Big shout out to Hailee for helping me out today to get emergency pump service out for our RVR. Ryan showed up and was the HERO! He was super friendly, knowledgeable, and efficient! I have had nothing but positive experience working with them and will continue using them to help service our RV and RVR! Thanks! read more

John R completed the requested work efficiently and professionally. My septic system required a new baffle and effluent filter. This was completed and John showed me how to maintain the system to avoid emergency calls. Very pleasant! read more

The crew notified me as soon as they could estimate their arrival time, which was helpful. Their actual arrival time was just as promised. The crew paid excellent attention to placing their hose without any harm to the plantings around the house. They then did a good pump-out, leaving the tank remarkably clean. The crew were friendly, polite, and very good at their job. I recommend Superior Septic Services highly. read more

I wish I could give them a zero. Normally I use a different company but went with Superior on referral. They pumped my septic tank Then told me it was $1,400. They demandEd I sign a big long agreement saying I wouldn't sue. They told me I need another $2,000 in additional work because my pump was bad and leaking oil. They told me I needed the risers removed and resealed for the tank. I called my old septic company. They came out and inspected it today. They said there was no oil in the water. I verified this. They said the risers that we installed were perfectly fine. I do not recommend anyone use this company! read more

Super disappointing overall experience. First workers that came out seemed annoyed and not thorough. Asked for a few hundred over what agreed price was. Very angry & cussing when asked to call shop and verify. Pipe developed a hole in it that was not there after they pumped septic out. Gave us an estimate and recommend to evaluate DF and fix pipe that was not broke prior. Had them come out again but same diagnosis went with a new company with different eval that only costed a little over a 100 dollars and now no issues. Only positive I can say is the women answering the phone was polite and apologetic for first guys behavior. read more

Superior Septic Services - bill - Septic Services Near Me

I have only been with this company for about 3 months but the service far surpasses anything I could imagine. James, Chris and Mike have treated me wonderfully. Great service and great employees! Thank you! read more

Mike went above and beyond his job duty today getting my yard cleaned up and my septic pumped. I couldn't be happier with the service and Mike's extra effort to make sure I was setup right. Thank you so much Mike! read more

We had Superior Septic Services out a couple of weeks ago to have our tank pumped. The techs were quick, professional, and even made a trip to Harbor Freight to pick up several fasteners for the riser lids. This is the second time we've used Superior and intend to used them in the future. read more

If I could give a zero I would ! Never use this place they put in a new septic system and drain field and just left us with a pile of sand in the middle of yard and when we asked about the sand we were told you have to deal with it who does that ! They never explained that we would be left with this. They just left the job and said we are done everything else is up to you. This company is unprofessional I will never refer them to anyone. The yard was beautiful now we have a pile of sand in the middle of it. read more

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Working with Superior has been great!! Very responsive, good to know that they will be on-time.

Excellent service - being out further from town it was difficult to find a company that didn't charge outrageous extra fees for the further distance. Have never had a problem since they began pumping my 5th wheel tanks on an every 3 week cycle. Cannot recommend enough! read more

We recently used Superior Septic of Granite Falls for a new septic pump, raising the entire system that had buried over time. They did an excellent job!! The price was lower than a local competitor and we are very pleased.... They had to bring a backhoe in to move dirt, dig a new line, it was extensive. They took time after to clean up top soil off our bricks and brought it back to original condition. We were very impressed for their cleanup and attention to detail. Definitely will recommend to friends and call back in the future!! read more

They were very responsive to my need in getting my septic pump replaced. The two man crew did a great job and they worked quickly which saved me a few dollars from the initial bid. My complaint is what they charge. The bid came with quantity of items needed for the job without prices, even though I thought the bottom line was extremely high from the last time I had this done with another company, I was in a time crunch to get my septic back operational and they could fit it into their schedule quickly. read more

We had an outstanding experience with Superior. I called them because they service our neighbors; Oliver and Donald were professional, thorough and also educated me on septic care. The fee was exactly what I had been quoted on the phone--the fair market rate (50 cents per gallon). Highly recommend. read more

Super speedy, usually available next day, and affordable. The guys I've met with have been friendly and efficient. I couldn't recommend Superior more! read more

Imagine this star not there. They dont even deserve 1 star, they are a starless wasteland of fictitious lying asshats who make up ridiculous accusations of people. I had an appointment today to get my port a potty cleaned and an employee named Jesse came and cleaned it today. When he arrived at my drive way I walked up to him and told him where the porta potty was and where he can pull in his vehicle. I then told him that there was a path he can walk on to get to the porta potty and went inside. After a few minutes I brought him a water bottle and handed it to him, told him he can have this water because its fucking 80 degrees in satans asscrack. After I handed him the water I started organizing my porch and sweeping the area. He finished cleaning the porta potty. Or so I thought. He didnt even finish the job he never put the blue water in there. And there was also a very clean crumpled beer can in the bottom of the toilet. So somebody else had to come and finish the job. Anyway, he then went to his truck put his things away, got in his truck and turned it on. I told him thank you from my porch and went inside. He then sent me text messages a few hours later asking me out, telling me how beautiful I am asking if I was married or had a boyfriend and telling me about his alcohol preference. When I called the office to tell them about this discomfort in my gut of their employee taking my phone number and telling them his text messages, he knows where I live, he has my information. Unsettling, much! So they tell me that I was flirting with him really hard and that I handed him a water bottle thru his legs....First off, HA! Nnever did I flirt with him or hand him anything inappropriately.  Second, my girlfriend/partner was here the whole time. I have a witness to what happened and his story is fiction, fantasy and a straight fucking up lie. I got no apology from the office telling me that they were sorry for the inappropriate behavior from their employee. They instead believed that I was flirting with him and that I'm the liar! Woooow! Save yourself. Do not go here. read more

These guys are always a great help. They've saved my hide a couple times and they are always kind and professional. They don't overcharge or do work that doesn't need to be done. read more

The pump on my septic failed after only two years. I called Superior as they had done a very nice job on pumping my tank. I was pleased they would be out the next day and left home for the day. They called and said they could come out that afternoon, even though I wasn't home. Well, I wanted it fixed. Guy called and told me I needed a new pump. OK, A little over $2000. But then, they said I would need an electrician to come out and hood up the new pump. Something about OSHA cracking down. Came home and was disappointed to find a cord coming out of the cap, not plugged in. No paperwork on the new pump. No invoice. Here is my beef: If you say you can do something like replace a pump, and then do not have staff qualified to make a simple electrical connection.......you should not be selling the product or offering the service. Now I have to find and pay an electrician for something that SHOULD be included in the installation. I mean....you are charging top dollar. read more

Superior Septic Services - Just a cord and a plug. Not hooked into the the alarm or breaker. Really lame work. - Septic Services Near Me

So they were working next door to me so I called to have them check our septic, the lady on the phone said hell be over when he's done. Well.... he left. He tells the company I had a sign on my door to not disturb, which I did, but I was expecting him so he should have knocked. Then he lied and said he tried calling me. No missed call on my phone. What ever. Guess they don't need the business. And... guess I'll share my experience on Yelp read more

I was quoted just under $500. to have my tanks pumped out. Then I was told there would be an extra labor charge ( they didn't say how much) because my driveway was too steep. I told him that many other larger trucks have made it up the driveway with no problem but he refused--so I said okay. After the bill arrived I learned about all the other charges which I was never told about which added up to more than TWICE the original quote. The total came to $1141. STEER CLEAR!! read more

If there were zero stars that's what I'd give this company. After many phone calls on Thursday I finally found 1 company who promised to come out at the end of the day. S.O.S. Septic Nobody else could come till Friday and our toilets were not able to flush. So I canceled the company who was coming out Friday between 2:30-4:30. They are Superior Septic. The guy who came out Thursday afternoon was Pat who owns S.O.S. Septic. He unblocked the overflow so we could use our toilets and showers. Then he was going to return on Tuesday to pump the tank. We came home Friday morning about noon to Superior Septic sitting in our driveway. They had come on our property after I had canceled them and pumped our septic without permission and without us being home. Needless to say I was NOT happy.. I will NEVER do business with Superior Septic again. After talking to S.O.S. Septic he was very nice and said it's okay and he wasn't going to charge us for coming out last Thursday. So just know the slipshod way some of these guys do business. Choose wisely. read more

Horrible experience. They charged for additional items not quoted, $19.95 for PPE (no PPE was used other than gloves that were not "one-time" use). Site was completely prepped including all lids uncovered and ready, yet was charged an additional $40 for "labor" because they had to pump 'uphill'. I requested an explanation from them after the fact and got a response back how they misquoted and these extra costs still made if a favorable deal. Quote from their response "...the invoice fell heavily in your financial favor and we paid to provide you service." Would not recommend. read more

As others have stated Superior Septic is a horrible company. We called them to complete a Septic Inspection and Pumping on our home that we were selling. Everything was fine until they came back to do the repairs from their initial inspection. They then said there were additional required repairs in excess of $5,000. We asked why when they had already completed the inspection. They said you never know what will happen when they get in there AND that the person they sent out initially to do the inspection was NOT LICENSED. Why would they send an unlicensed person to complete an inspection for a Real Estate Transaction. We called another company to come out and do another inspection. They completed the necessary repairs and said the items called out by Superior were not needed or required by the State. 3 months later Superior sent an invoice for $342.75 for a trip charge and has threatened to place a lien on the property. After this we will be filing a complaint with the city/county. read more

Highly recommend. Fast scheduling...they were able to schedule my appointment two days after I called. Great customer service. Donald was very friendly and thoroughly explained all details of the service. Will gladly use Superior again for future septic needs (in 3 years instead of 5!!!!) read more

They were able to get us scheduled in a short amount of time to come and empty rv tanks. Great customer service and were able to get to us by the afternoon so we weren't waiting long on our scheduled day. Would definitely recommend. read more

Bryon has bent over backwards for me on numerous properties that I had set to close on a very short notice in real estate . Finding a good septic company that I can refer business to has always been easier said than done until superior septic. Very professional, kind and i appreciate how respectful and punctual they are. read more

When I called and spoke to Mika, he was great and was the reason I decided to use Superior Septic Services. The first time they came the driver couldn't get up our hill. I guess THAT should have been a red flag, but I was patient and waited for the owner to come the next day instead. He seemed very professional and courteous and even let me video the work they performed. It seemed like a great professional job. HOWEVER, we have a filter and it looked dirty and he said a screw was broken, so I asked what it would cost to REPLACE it. He informed me that they don't make them plastic any longer, so it would be metal. I said to go ahead, he took my original filter with him and it took a week for them to come out to replace it. When they came to replace my filter it was two NEW guys and they brought a tiny, thin filter, not my big white huge filter that they took out. No one told me there was going to be a tiny filter to replace my old HUGE very functional filter. But, I allowed them to do their work, despite my repeated questioning of it and trying to be assured it was okay. After they left, I tried to call the owner, who I had been speaking to when he took my filter and gave me the quote and told me it was going to be metal, etc... Apparently, he is out of town and unable to speak to me, so an office manager got on the phone and even though I insisted that I speak to the owner, as soon as possible, she went on to "guess what the problem was" and I told her that I didn't want any guesses, I just wanted to speak to the owner. She insisted to speak over me and when I asked her to please listen to what I had to say, she insisted that she already heard me (even though I didn't finish what I was saying). As soon as I tried to tell her that she MIGHT want to never tell a customer again that she is "guessing" what the problem is, she hung up on me! Now, I am REALLY feeling like I was scammed and cheated and lied to and manipulated. What started as a really good feeling with this company has turned into a nasty experience. Not sure I will ever get to speak to the owner again, but if he doesn't call me and try to ensure that I have the correct filter on my system, I am never going to use them again and I do NOT recommend them! After the experience that I had today, I completely understand why they are no claiming this company on Yelp! Sad, but true. I am very disappointed, because I initially was so impressed with them. All I wanted at the end was some reassurance and to speak to the owner, who was the person I had spoken to about my filter! read more

I needed my septic inspected and pumped within a couple days to support the sale of my property. The septic service I've used for years wasn't available in time for the desired sale closing date so I found Superior Septic Services on yelp. The owner and his helper arrived when they said they would, were very courteous, and did a good job. They were at the property maybe 60-90 minutes with a resulting bill of $768. I was told that I was being given a break which I didn't quite believe and both the buying and selling realtors thought the charge was high too. Here is the billing breakdown of the $768 so you can decide for yourself. Again, they provided good service but the charging seems questionable. Here is their billing breakdown for the $768 total bill. - Special Pumping Fee = $200 - Disposal Fee = $195 - Real Estate Certification Inspection = $229 - Labor to uncover septic tanks (dig ~1.5-2ft deep) = $65 - Sales Tax = $66 - License Fees & PPE used on job = $13 read more

Sadly was referred by a neighbor, their cost $250, set an appt for Monday afternoon. No show. Called numerous times no answer. Received a call back next day and scheduled. Bryon arrived and never stated cost. Assuming the neighbor up the street has the same septic and septic size that we would be paying $250. Received the bill and it was $451. Shocked and in disbelief, asked he we could make a cash deal of $400. And since he blew us off I thought it was a reasonable offer but no. Once mentioned again the neighbor up the street he stated that he is a professional. Which was really weird. But to each his own, get a quote and know what your paying for. read more

I called Bryon when my septic backed up, he arrived within a half an hour and got the job done quickly. Super nice guy and very informative. Didn't try to sell me a bunch of services I didn't need like others have done in the past. I'll be calling this guy as long as I own my septic system! read more

These guys were horrible. We have security camera's that show them letting their dog crap in the yard and run around, which drive our dogs who were in the house, crazy. On top of that the first bill they sent had the billing to where we could use the coupon for 35.00 off. We sent it with our payment to them, only to get a letter back saying we couldn't use it and a bill showing a different wording of charges. Really? We have reported to the BBB and every other place we can. Unprofessional to say the least. And, wanted a ton of money to "fix" the problem, which ended up not being the problem. I say 0 stars! I only put a 1 because I couldn't post this otherwise! read more

I had an overall excellent experience with this company. They were patient and explained how my system worked. Fixed my problem at a very fair price. I would highly recommend this company to my family and friends. read more

Great service, called when on way, everything explained to me, reasonably priced. Highly recommended!

Completely unorganized, slow and expensive. The right hand of the company doesn't communicate with the left; I ended up going with another company. Avoid, Avoid, Avoid!! read more

Would give zero stars if I could. Very unprofessional to say the very least. Owner cussed me out for taking pictures.

Horrible service at a critical time when my septic was being inspected for a home sale. The pumping was fine it was when they came back to change the baffles that they broke the existing pipe and walked away stating I needed to do a lot more work than they thought. After asking them to stop and not do anything until I got home to see what was going on before proceeding I found they broke the pipe and said it was completely blocked. They were going to charge me 190$ for breaking the pipe. I spoke with the owner bryon and told him I disagreed with him charging almost 200 dollars for 30 mins worth of work, breaking my existing pipe and leaving. He threatened to sue me and hung up on me. I called awesco septic and they had it repaired and new baffles for less than what superior septic charged to break the pipe. I have lots of great pictures of before ( superior septic work) and after awesco repaired supeior skeptics failed attempt. read more

Save yourself a massive headache and call someone else...Unprofessional and EXTREMELY rude. I had a hard time getting anyone to answer my calls or call me back, so I was forced to call them repeatedly to settle a bill, and once I finally got through they acted like they had no idea what I was talking about...YOU GUYS WERE JUST AT MY HOUSE!! I asked a couple questions about my current system and I swear whoever I talked to (brian?) Has no clue what he's doing or talking about. He told me one thing, which I later called another company to confirm and the other company literally laughed at him and advised me to never go through superior again (I wont divulge details, but apparently the owner of superior is one shady shady guy with some very serious allegations against him that stem from years ago up to currently). And again, I cant emphasize enough how rude he was to me. I am only giving one star because Yelp won't allow a zero star rating. I will tell all of my friends and family to look elswhere for septic services!!! read more

Horrible service! They came to change the baffles on our septic tank and ended up breaking a pipe, calling and saying that the pipe was repaired poorly previously and was basically the bottom part of a pipe covered with plastic over it but they could fix it if we were willing to pay $400 an hour to rent a machine to dig up the rest of the pipe (on top of the labor and parts they would charge us) . After we called and told them they broke our pipe clearly and there story didn't make sence (we could clearly see the full pipe that had been broken into pieces) the owner said he would be charging us $200 as a service fee for the "2 hours" (more like 30mins) of work they had done. He also said he was on site while they worked and then changed his story saying "well my guy called me" after this we said we won't be paying the fee and he said he will sue us and hung up. All in all it was a horrible experience and they have the worst customer service I have ever encountered. We called another company out and they took care of it no problem saying that superior septic clearly broke our pipe because they are inexperienced and didn't know what they were doing. The other company took care of everything quickly and charged way less that our original quote. Please do not get any work done by superior septic save yourself the headache!! read more