My initial review was a one star…read more I called and spoke with Tabitha about getting my septic system pumped. They scheduled me for January 8th. The employee they sent out pumped my system and told me that another employee would need to come out and do a diagnostic appointment. He also pulled out all the floats from the last tank. He put those floats back in the tank unattached to anything so all float to the top of the effluent. He also warned that I would only have around thirty days to use my system. I did not understand at the time the float system and his time frame. I spoke with Tabitha about scheduling this diagnostic appointment. She stated they wouldn't have time until the 30th. I explained I would need another afternoon appointment as I work during the day. She said that would be no problem. I received a phone call and voicemail from Tabitha on January 29th at 2pm stating her tech was is my driveway waiting with all the replacement parts. This was odd as I was told it was a diagnostic appointment. I received a second voicemail on January 30th at 3 pm, stating they wouldn't have time not be able to come out until late the next week. I have since done research into my As Built. Klein Septic knew the problem and exacerbated it by removing the floats from the pvc pipe. They then contacted the county health department stating my pump is non operational on January 14th. It's been so long now I will need to have my system pumped again just to fix the floats and see what other problems were created by Klein's initial visit. I will also need to work with the county to get this bogus report removed from my property. At this point I feel Klein is dragging their feet to enhance profit by needing to pump the system to undo the floats from damage and charge for any extra services and products as much as possible. UPDATE!!! Five stars!!! Ken from Klein came out immediately and rectified the entire situation. Fixed the floats, explained my entire septic system and what had occurred. He said the report to county would be changed as well. Just a super knowledgeable person! Answered all of our questions and had a very positive attitude. Fabulous fabulous fabulous

After a visit by a disreputable septic outfit who had screwed me years ago and had changed their…read morename, I contacted Klein at the recommendation of another trusted outfit whom I had used for years (they were not available). Super fast service. The other outfit told me I had to contact a septic designer to get the job done. They also told me I needed a new drainfield!! Ripoff. Klein fixed the problem (a broken pipe) in an hour. The charge was very reasonable. I'll have them come out and clean my laterals in the coming months. These guys are GREAT! You can't go wrong.

We needed to get our septic tank pumped out fast. Septic Solutions came to our rescue and squeezed…read moreus into their schedule and took great care of us. Slavic, the pump operator was very professional and just a genuinely good guy! Ill definitely use them next time.

We had a septic emergency on the weekend. They were quick to get ahold of and very helpful. Slavic…read morearrived early Sunday morning to get the job done, providing excellent service and advice so we can avoid similar problems in the future. The situation was worse than we thought but the people at Septic Solutions helped us fix it quickly and easily and we are very grateful. - Andrey G.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

After getting several quotes, we chose Eduardo to pump our septic tank and clean the filter. His…read moreprice was reasonable and included a generous military discount. He has no glitzy website and no fake 5-star reviews. Just an honest, hardworking "getter done" kind of guy. No BS, no upselling or fearmongering, just a real straight-shooter. When we need future septic or drain work, Eduardo will be the first one I'll call.

Have had CUZ do our home septic system maintenance for 17 years now. Quality work, fairly priced…read moreand on time. Great guys!

Honest guys, don't overcharge and gave me a ton of info on things I can do myself to save some…read moremoney. Will definitely continue to use and wholeheartedly recommend. They also offer military and senior discounts if that applies for you.

Last week, our septic alarm system went off in the middle of the night. We called Ace Acme for…read morehelp. They came out the next day and found the cause of the problem and pumped the tank. The repairs were done the following day. Their service was fast and efficient, and they left the area clean and tidy. We've used their services for many years at our previous home and will continue to do so.

My first exposure for a septic pump with Beau went very well…read more My second a year later with Dan who they said would come with a camera to determine if my septic and drainfield were salvageable went great untilDans arms were just a little to short to reach into the pipe to give me the report after videotaping. Cost $325 and I specifically asked exactly what would be done and camera was a selling point in making me hire them He told me he'd have to bring digging equipment so he'd be lower to the opening but that way even though another $630 in addition I'd know for sure if I was looking at a Repsir or a $20k plus new septic system He dug the hole lower - got his arm in the right place and THE CAMERA DIDNT WORK! He called the office and told them it had worked the day before but not this time so I paid an extra $600 plus to watch his machine dig the hole a little deeper. I contacted the office and got no response to my email. I waited a week and wrote again and they told me the camera was a "courtesy". I said that's not true that was why I paid almost s $1000 instead of the initial $325 and asked for a partial refund or a courtesy pump at a later time. They refused! Ones reputation and honesty are important and to lie and say camera was s courtesy is phony as THAT WAS THE SOLE REASON FOR HIS REPEAT CALL TO COME BACK AND VIDEO TAPE I don't know what recourse I have but when I get back into town I will be making a small claims suit against them.

This review is solely towards the lack of customer service from the front office. We did not end up…read moreusing Cascade Septic because of the situation written below. I called to schedule a pumping and inspection for my septic for my house that was being sold. The lady I spoke to scheduled us for both services for the second week of January. She even sent a text confirming the type of appointment and date. Fast forward, I called the day prior to our appointment to find out the time they would arrive and she somehow said she was under the impression we didn't need a pumping. I told her that is not the case and that I told her what was needed when we scheduled the appointment. Instead of her apologizing for her error, she proceeded to tell me what the buyers of my house want. Stating they don't need to be there for the pumping just the inspection. This is not the case. Working in real estate, I don't need real estate advice from a scheduling lady at a septic company. She tried to say they will schedule the inspection and pumping on different days. I told her that doesn't work as we are closing on the house very soon. We chose to go with a different company mostly because of her response and no apology for her scheduling error. Even when I called back to cancel the appointment, she continued to try to be combative about her error. Everyone makes mistakes and a simple apology and possibly moving appointments around to accommodate us would have gone a long way. Attached is the confirmation text she sent.

These guys were responsive, honest, and caring. My Mother-in-law was having septic issues. The…read moretanks didn't need pumping and Cascade wasted no time getting out there to sort us out when everybody was calling plumbers and septic folk because of the crazy Winter weather in Tulalip. Strongly recommended! Even after they'd completed all of their work, they checked in by text to make sure we were doing OK. I am impressed.

We've worked with JNJ several times for our septic system, and they've been the only company we've…read moretruly trusted. From the beginning, they stood out for being honest and fair. For example, another company quoted us $1,400 for a repair that JNJ helped us complete ourselves for about $30. That alone told us everything we needed to know. Since then, they've pumped our tanks (always prompt and on time), replaced our entire drainage field at a fair price, and completed every job professionally and efficiently, even on large projects. More recently, we've had ongoing issues with our septic pump, and they've gone above and beyond, helping us navigate the warranty process and, on their most recent visit, getting everything up and running without charging us. It's rare to find a company this honest, responsive, and easy to work with. We highly recommend this family-owned business and are grateful to have a septic company we can rely on. Our system is fully replaced and operational now and I don't expect to need to call them again soon, but working with Jordan and the team has left us feeling confident if we ever have an issue again in the future.

I can't say enough good things about this company! They have been taking care of us for about 2…read moreyears and we have a certain finicky system. They are always open to getting a text if I have questions or with the maintenance plan (which has been a lifesaver for us) They will even stop by and take a look. They are punctual or if something comes up and they bare going to be late they always communicate that so I know what to expect. I am so grateful to have found this company!!

They are a great family owned business. Always knowledgeable and professional. This is the only…read morecompany I will use.

It has been 4 years since our system was pumped and with a family of 5 I thought it was about time…read more Hills Septic showed up and evaluated our system and said everything looked great and we did not need the tank pumped. They could have easily pumped our system and charged us without our knowing any different. Instead they were honest and earned a customer for life! Thank you

Why can I only select 5 stars? Just doesn't seem quite enough. My experience with All Septic…read moreService / E & D Excavating, Inc. was nothing short of amazing. Sewer water was backing up into the house so "next week" was NOT an option. I called and explained the situation and they said "how about first thing in the morning". Sure.. that would be great. Sure enough, they were there first thing in the morning as promised. This is when it got interesting. Instead of just pumping the tank and then saying "your tank is empty, but you still have a problem", he checked the situation out and actually fixed the problem - a plug in the main pipe under the house. He checked the contents of the tank and said it does not need to be pumped if I did not want to do that. Well, okay, sure, I don't care to pay for a pump out when it is not needed. Without going into all of the details - he was very considerate, checked the entire system out, made recommendations that benefited me, and quickly fixed the problem. Could not possibly be happier. Anyone looking for septic service in the Everett / Arlington area - be very careful! Some years ago a big company came in and bought up most of the local companies. They kept the names so you think you are getting competition - not the case! I know of 2 companies that will give you personalized service by someone that actually cares about you - All Septic Service (listed here) and Hills Septic Service. I personally would not use any other septic company in the area.

Awesome help is hard to find! Despite Brandon being extremely busy he was responsive, offered…read moreguidance via phone/email and was willing to be a source for me to ensure someone wasn't taking advantage of me if an additional plumber was required due to my only bathroom not functioning. I did what I could; however, couldn't rectify the situation and thankfully I waited because Brandon and his associate were professional, kind, efficient, and effective. Brandon went the extra mile for me and I'm super grateful. I was glad to cut him a check because he deserves it! He will be my go to if necessary as it's hard to find help like that as a single women-I'm sure many women know what I mean. Thanks for all the help! I am so grateful!!

Brandon fit me into his schedule the same day I contacted him, despite already having a very busy…read moreday. Within 10 minutes of arriving at our home he had solved our problem. Brandon is extremely knowledgable, very trustworthy, and honest to a fault. I would recommend his company to anyone and will never call any other plumber!