Last week, our septic alarm system went off in the middle of the night. We called Ace Acme for help. They came out the next day and found the cause of the problem and pumped the tank. The repairs were done the following day. Their service was fast and efficient, and they left the area clean and tidy. We've used their services for many years at our previous home and will continue to do so. read more

My first exposure for a septic pump with Beau went very well. My second a year later with Dan who they said would come with a camera to determine if my septic and drainfield were salvageable went great untilDans arms were just a little to short to reach into the pipe to give me the report after videotaping. Cost $325 and I specifically asked exactly what would be done and camera was a selling point in making me hire them He told me he'd have to bring digging equipment so he'd be lower to the opening but that way even though another $630 in addition I'd know for sure if I was looking at a Repsir or a $20k plus new septic system He dug the hole lower - got his arm in the right place and THE CAMERA DIDNT WORK! He called the office and told them it had worked the day before but not this time so I paid an extra $600 plus to watch his machine dig the hole a little deeper. I contacted the office and got no response to my email. I waited a week and wrote again and they told me the camera was a "courtesy". I said that's not true that was why I paid almost s $1000 instead of the initial $325 and asked for a partial refund or a courtesy pump at a later time. They refused! Ones reputation and honesty are important and to lie and say camera was s courtesy is phony as THAT WAS THE SOLE REASON FOR HIS REPEAT CALL TO COME BACK AND VIDEO TAPE I don't know what recourse I have but when I get back into town I will be making a small claims suit against them. read more

We initially had a good experience with this company in 2020 after they helped us with a septic system flood, so we signed up for the maintenance plan. Since then, it has been like pulling teeth trying to get anyone to answer a call or email, schedule service, or show up for scheduled service. We are now months behind the maintenance plan that was outlined in the contract that we pay for every month, and no one can explain to me what they will do to make this right. I have received promises for a return call for months, and every call results in a promise to call me back - which never happens. read more

Hi, my client had a septic pump and inspection done last week and we have yet to receive the report. He's called several times asking for it. HOW CAN I GET THE REPORT? This is important and urgent. Please help! read more

We've wasted many years and money with these people. I'm embarrassed to say we fell for the maintenance program. It just kept getting worse because they got lazy when it came to us because now they know we were gullible. We now have a new company here letting us know the pump that AA put in was not right for our system. It's sad that we didn't connect the dots when the house actually came with a septic company. . And it's sad that our neighbors need to know how to turn our septic alarm off just in case we're not home. And my husband gets nervous me having my lady friends come over. read more

Don't expect to get good service from this company. When their truck broke down before our appointment, we were not next in line, rather we had to wait until later in the evening or tomorrow because they had a "big job" that was a priority over ours. But here's the kicker for us, we canceled a big job to wait for Ace Acme! Ace Acme fails at customer service and needs a lesson in plain decency. read more

This company pumped our tank for many years. When the tech, was trying to open the lid, which wasn't on correctly, the tech had said "I hate it when I have to clean up after the past guy" - The handle was also broken. Long story short - the guy couldn't lift the 110 pd lid. Ace scheduled to come the next day, which we thought was to clean it. Apparently, he knocked, we didn't hear it! He just came to look at it and went back to his office to bid a price. In the meanwhile, I called Cuz Septic, a very helpful guy there by the name Greg, told me if my husband was handy that he could left the lid with just an old rope. My husband lifted the lid by himself, not any bigger than the Ace man, just alot older. My husband made a lid and we are now waiting for Cuz Septic to come and pump it. Done with Ace Acme. They probably just wanted to stick us with a big price. read more

I should have checked the rating on Yelp before I called! After a very nice chat with their scheduler, Eve, she was to call me back to schedule an estimate for a cap on our septic and a check/service. Eve, although not very well trained or informed, called me right back after getting a hold of dispatch. Eve had me scheduled out two weeks (not a problem) for a pump (only) $400+. I mentioned again that I wanted to get an estimate for the cost to install a cap and that I felt if they could install the cap the same day that would be reasonable - but if not it was putting the cart before the horse. She placed me on hold and checked with dispatch. When Eve returned she was quoting me $300+ to come and do a service call! For what? I clarified that I wanted an estimate for the cap and $300+ for an estimate was ridiculous. Eve checked with dispatch again $ returned stating that is what they charge for the estimate. I passed. What a joke. No wonder they are at 2.5 stars and they place coupons for $40 off. $40 off ridiculous is still ridiculous. Hope someone that owns this business realizes the problem with this business model - wish you guys the best - but doubt you'll do very well if you don't make some changes. read more

Last Aug 17th 2021 I had my septic pumped and inspected and paid a filing Fee of $35 with Ace Acme. Now i'm selling my house and found out they never filed the report with the county.. Tried calling them to get it filed and they now claim they didn't file it to do me a "favor" I asked what she was talking about. She said my dogs dug holes in my yard and they recommended me to fill the holes and re- seed it. She convinced me I needed to pay another $ 425 to have it re inspected and then they would file the report. This company never told me any of this. I have the report and it passed with flying colors. I thought this sounded wrong so I called the health depth and Tri County Septic. Both said cosmetic yard issues did not matter and Ace Acme should have filed the report last Aug regardless if it passed or not it is the law. I called Ace Acme back and told the owner Kelly I needed the report filed immediately, that I had spoken w Steve Rice at the health district and tri county septic and they had verified it should have been filed and they could get into trouble for not doing so and they were slowing down the selling of my home and i could potentiallylose my other house i was purchasing. The owner started screaming at me and said "great now you got me in big trouble! I'm canceling your appointment and now I have to reverse that paperwork!!! Then hung up on me. I am furious. This could potentially hold up the sale of my house and they still won't file the report! I have a copy of my paperwork thank god or else they could.just lie and say it never happened. Now I have to pay Awesco 479.00 to re inspect it on Monday. So infuriating. NEVER USE ACE ACME. They are fraudulent. Take your money and filing fee and never file w the county. Basically making it look like it's never been serviced before and you can't sell your home until the report is filed w the county! Don't use these scammers! read more

The worse customer service i have ever seen in the industry. I wanted these guys to come and re inspect and do the needful and i told them that the area has been dug up already. And the very unfriendly lady manager said they don't do laborers job. When did i say u do a laborer job. I needed them to come and inspect and do whatever is needed to fix the septic. That's it. And the manager was absolutely not I would even speak with ever. I had given them business before but now blacklisting them on my contacts. read more

I have never delt with such a rude person as Lisa, the office secretary. I asked a question and she hung up on me! No wonder why their rating is so slow! read more

I really don't understand the poor reviews of these guys have received. I've done business with them for 20 or more years they been very professional and gone above and beyond the call of duty and I will continue to do business with them as long as I live in this home. Dealing with the septic system can be expensive, frustrating and traumatic. But that's the nature of the beast. read more

Don't schedule appointments with them! Cancelled the DAY-OF. Had absolutely no regard for the customer and how I needed to take off work, schedule this with my tenants schedule, and have vehicles moved for their septic pumping vehicle. Now I'm calling every place in town to try and find someone who can do the job they previously scheduled to do. Ace: FIGURE YOUR SHIT OUT! You seriously need to learn the basics of running a business and keeping customers happy by just doing the job you said you would do. This is just the basics! read more

Highly recommend Ace Acme Septic services! Was in a bind, and needed someone on short notice. Beau came out, and went above and beyond to get the job done. I will use them for any septic needs in the future! Thanks again Ace Acme! read more

Not so good any more, $325 to look? Estimate. Estimates are free according to Washington state law. They made a big deal about pumping the tank and climbing down inside to make the repair...$1600.00. I used a stick to unhook the pipe had the cover off the it was $650 to change the float switch. Unscrupulous money grab. Ya; not any more. Sorry to say. read more

Made an appointment with Ace to have our septic tank pumped. First the driver calls and tells me he is going to be late. Then when he gets to my house all he does is complain about how he has to do a back flush, and that he has to go and get another truck. The driver then proceeded to tell me about the extra fees he has to charge me on top of the 435.00. Told him to leave. He pulled up his hose and rinsed it on my drive way. This is not a good company read more

So these guys came to pump my septic.When inspecting pump ,they said I must have a block in my lines.Gave us a estimate of $ 1400.00 to repair. I was very suspicious as my system is only 5 years old.When describing situation with a local...he said it must've Ace Acme !! They're known for taking people to the cleaner. It cost me $40.00 for valve replacement on pump. Be careful folks. read more

I wish I had read all the reviews before I hired these people to pump my tank. I would not have hired them. Live and learn. They said my system didn't work, that the pump was flooded. I called All Ways Excavating and they came out looked at the pump found out that the electricity had been disconnected to the pump... plugged it in .works fine. read more

Will never use again. Poor customer service, overpriced, Never recived our invoice after installing a new pump. Call anyone else.

I would give this company zero stars. We had an appointment scheduled to have Ace Acme come to our home to pump our septic. The appointment was confirmed the day before. When nobody showed up my wife called and talked with a female, who turned out to be the owner, to inquire about the status of the appointment. The female proceeded to start screaming at my wife on the phone and stated an employee quit and destroyed there records and that there was nothing she could do about it and they we not coming. She then hung up on my wife. I called and asked to speak with the manager or owner. (this is how I learned she was the owner) I asked about our appointment. She said they were not coming and if we didn't like it we can call another company. Problem solved! I would definitely advise all to stay clear of this company customer service is non existent and that is from the owner. Absolutely atrocious!! read more

I am a 70 year old lady, and I was very disappointed with Acme Septic, they did quote me their price for coming out to inspect the problem. But for $300 the problem should have been fixed then and there! $300 to diagnose a problem - I feel I was ripped off! . A couple days later a different septic company fixed the problem for $300. Really bad busy practice! read more

No one likes to deal with septic issues... But this Team is outstanding in the business! They are on time, present the options and talk you through it... They are very client centric and do anything and everything to make sure you are completely satisfied with their work. I would highly recommend this company and a person shout out to LISA... For going above and beyond ... Super great team to work with! read more

My 105 year old Mother called them to have her septic pumped. She lives alone and got the "senior descount" they charged her $1,200. and thanks to a daughter who has never...never worked Mother is basically living on very little. I called the woman in charge and told her that I thought that was way out of line. Mentioned that I am a Realtor with Re/Max, my husband is with Re/Max and my daughter is with Windermere and "she said I was threating her....really with what....then she said the pumper fellow "did not know." "Know what?" She hung up! Never would I ever do business with this outfit....now how Mother decided on this group I do not know but she likes to think she can take care of her affairs...this is sad! read more

If you choose this company you would be wise to watch how the driver operates his vehicle. They don't seem to pay much attention to how much property damage is done. Update the damage was caused to my yard as the driver drove a large tamden axle truck across my yard as he was leaving neighbors drive. I called the company and talked to the receptionist I guess explaining what happened. She promised someone would be out the following day to take photo's and be following up with me shortly thereafter. Guess what, no photo's take and no follow up. Based on other reviews I did not expect one. This company has proven to anybody who checks cannot be trusted read more

As a past customer, I called Saturday to schedule a septic pump. Never got a call back. Same on Sunday. Called AGAIN on Monday to try to schedule. Was told I'd get a call back. Also asked who the Co. owner was now as I had been sent a bill for a no charge service some time ago. The woman REFUSED to tell me the name of the owner !!!. NEVER got a call back to schedule my septic pump so called AGAIN after 4pm. woman who answered was VERY hostile about the bill I had mentioned to previous phone rep ( I have ALL the paperwork to verify my previous charge). Also she NEVER even addressed my request for an appt. to pump !!! She then HUNG UP on me !!! Sadly, after over 20 years with Ace Acme, I will NEVER do business with them again. Obviously the people I used to deal with are no longer with/ or own the company. I called A Wesco and they came out 4 hours later, did a very professional and courteous job and charged LESS than the quote from Ace Acme. To the owners of Ace Acme, SHAME ON YOU !!! This used to be a great company. Seeing the numerous bad reviews tells me you quit caring a long time ago ! read more

ACE ACME workers were completely unprofessional. When the septic pump operator came out, he was in a huge hurry because he was covering for another driver. He pumped (most) of the tank out and experienced a blocked hose. He was cursing and upset. He looked at me and said "sorry dude, someone else is going to have to come by and finish pumping your tank." (Evidently he was in to big of a hurry to satisfy this customer). They charged me over & $1700 for basically telling me I had a line blocked and only 5 feet of another line clear near the D box. The driver looked at me and said, "We are spinning our wheels here. I don't know what he (the other guy) is doing". I will never do business with these folks again. My business now will be with Tri-County Septic. 1. Not professional- Driver was ill-tempered and careless. He cared more about getting to the next job that completing pumping my tank. No follow up. 2. Shoddy work- They suggested "repairing a drainfield by digging dimensions not covered by any septic system model. They also suggested using styrofoam peanuts which are compressible and not to code. (They wanted to save money on infiltrators or gravel). A drain field should not be a swath 10'X20' as they suggested. It should be 3' wide trenches, or similar for proper filtration of effluent. 3. Expensive for performing "work" on a system that they couldn't jet, vac, etc. They could have given a break because the system was broken. They couldn't perform the work that I hired them to do but yet still charged me full retail. 4. Disorganized- The pump operator wasn't aware he was supposed to pump the tank. He was just there to vac out enough to inspect the system. Despite the fact I paid in advance for it. He started to leave and I quickly ran after him and asked if he could pump the tank. read more

We have used Ace Acme several times in the past and were satisfied with their service! We have a very long driveway with a turnaround which had slushy snow that our 4 wheel vehicles have been able to drive. This young driver with a helper got the truck stuck. My son lost over 2 hours of work to help them and finally was able to move the truck but not after driving on the lawn which now has tire imprints and tearing up the driveway which now will need to be repaired. The driver who I was told is the son of the owner and felt that deducting $25.oo was fair for damages. I have to add that he sat in truck while everyone was trying to un~stick the truck. Ohh and he also gave an estimate for $1200 for repairs to the tank which after 36+ yrs has never had a problem except for timely pumping!!! Needless to say I'm not very happy.... read more

ACE ACME SEPTIC was GREAT!! It could have been a sh*tt*er day if they hadn't been as quick to respond and professional, as well as honest and informative. I called this morning because of a back up and they were out by early afternoon just like the dispatcher said they'd be. John came out, at first it sounded like bad news but he checked a few more things and helped pinpoint the source of our problem. In the process I learned things about our septic system that no one else had told us and that will help us keep our system healthy for years to come. Beau came out and cleared our main line, and again, they were timely and professional. In the even that we have any trouble with our system in the future, I wouldn't hesitate to call them again. I can see why my neighbor recommended them to us. read more

I was a bit skeptical about calling them but decided to give them a shot. I needed my duplex listing in Everett to close ASAP without any hiccups so was it was pressing to get the septic pumped and inspected before closing on this house. I'm communicated with Michele and Lisa (owner) to get this work completed. Throughout the process, Lisa was but nothing but responsive, professional, and provided status update for me which I appreciated. It took them two trips to get the big septic tank emptied and inspected but did it in quick order. Price was very good and surprising based on the original Day 1 quote Lisa gave me. Gave me invoice, report, and inspection report on Day 2 which I needed for my paperwork. Overall, happy customer here. Would definitely use them again. read more

My first experience with Ace Acme in 2006 was rather good. The gentleman showed up on time and had the tank excavated and pumped in about an hour. He was also very informative and happily explained the details of my septic system to me. When I was due for inspection/pumping again in 2009, I called again and this time got 'Martin Moe' who introduced himself as a maintenance specialist and master installer. Master salesman was more like it... He showed up without having obtained the 'as-built' and therefore could not do the official 3 year inspection King County requires. He excavated the tank and found it did not need pumping and was in working order, leaving me with a $160 service charge, no real labor done, and no official inspection because he showed up without the as-built. However, that didn't stop him from attempting to pressure sell almost $1k upgrades to add risers for accessibility and replace the inlet and outlet filters/baffles. (I personally would rather have them dig two small holes every three years than have manhole covers in my yard.) Maybe the filter/baffle replacement is a good idea, maybe not. I have low confidence in Moe's recommendation given how hard he tried to pressure me into spending $450 on risers that I made it clear I had no interest in. His sell tactics included fear (what if there's an emergency and we need to get to your system quickly), savings (he suggested I could inspect the system myself, although King County doesn't allow self-inspections), and at one point he started subtly referring to it as a repair. Give me a break. This guy is obviously on commission. Next time I am due for an inspection, I'll look a bit further down in the yellow pages. read more

I have a pump to gravity system and hired this company to replace an old pump, put in risers, and find my drainfield laterals and junction/d-box area to assessment. Before I committed to hiring them, they sent someone out who looked at the drainfield area and said that, yes, their technicians could come out the next day and it would be easy for them to find the trenches and d-box area. But when they came out, they could never find my d-box area/couldn't find most of the laterals. Said it was impossible to find them. As far as the new pump, after they left, I would occasionally put my head down to the pump tank riser and listen, and I'd hear it running for a while, stopping, running again, stopping. As a layperson untrained, I thought that was great. No water was backing up into my home and I could hear the pump working (before, without the risers, I could never hear anything so could never listen at all.). Therefore, I assumed all must be well. So a year later, it was time to be inspected and to see if all was well. Turns out, the inspector told me the on and off again with the pump was not normal at all. It was eventually discovered that no check-valve had been installed. So the brand new pump was trying to shoot water out, but a lot of it just recirculated back into the tank, so for a year, the pump had to almost continually run to try to keep up with it. It also shut off before all water was completely gone, possibly because it was overheating from the near constant pumping. After a year of that brand new pump overworking itself, I had to hire others to put in a whole new pump again, and this time put a check valve in. After a load test, it was working perfectly with the check valve put in, and it passed inspection. They were also able to find all the laterals in the drainfield as well as the junction/d-box area. I paid Ace Acme about $3200 for not being able to do do what I hired them to do, and for improperly doing what I hired them to do. The only thing that was correct were the risers, for which I should have been charged only a few hundred dollars. The others I had to hire who did it all properly charged a total of $2300. It's tough economically, and that $3K was not money I had to just throw away. read more

We've continued to use this company for our septic service, and they do a good job. (3 Stars on Yelp = "A=OK"). We had them come out again in 2014 for a routine cleaning, and the tech was concerned about a drainfield failure because our tank was full to the very top. However, it turned out that it was just a clogged filter which he cleaned for no charge and everything worked great. My only suggestion for improvement is not really about the service, because we really like these guys and continue to use them for their quality work...but instead, just on making sure to keep the language clean when they are on the job site. Most people probably wouldn't want their kids to pick up any new lingo! :) Again, there's nothing in their level of service that would deter us from using these guys again (which we do), and we've also referred them to friends. read more

As I read the reviews now, I feel stupid that I didn't look this up first. I called at 9 AM on Saturday to get my septic tank pumped on President's Day Weekend. I was assured by Ace that they could get me in so I cancelled the other 2 local companies from coming out to help. At 5 PM, Ace showed up in a shop truck, they thought they could pull the filter and the tank would drain. They've pumped the tank before so they knew my system. Pulling the filter did not work and so the driver said he was sorry and he'd come back out Monday morning to pump the tank. I told him I don't have water or toilets and I have a mess in the house. They said they were sorry. Not nearly as sorry as I am. I will never call Ace again. read more

These guys have been our source for the servicing of our septic for the last 15 years. Just the other day we had our pump fail and when you need these guys let me tell you that you REALLY need them. They're professional at they're job, friendly and effieicent but take it from me if you plan ahead for the worst you can save yourself a lot of money. I needed to replace my pump as I said and when you can't hold it any longer a $650.00 pump will cost you $1300.00. As I said, they came in and got the job done but if I knew then what I know now I could have saved some bucks. read more