Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

We love our new chimney cap! It is a perfect fit and Isaac was so easy to work with. He described…read moreeverything and answered all our questions. We are repeat customers as he helped us in our last house as well. Would recommend!!

We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

They are always so friendly and the food is great for the price. The garlic bread is awesome and…read moreadds just the right taste

Was recommended by a friend for parts for my fireplace. They had to order the part. $531.50…read more Installed part and did not work because of my installation. Would not exchange so looked elsewhere for same part. Purchased same part at Supplyhouse for $162. Called Firehouse to see if they had someone to install part and mentioned the huge mark-up. Nothing said of the price I was charged and they never sent anyone out to repair. A one star from me and would not recommended. Keith Guthrie

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

They were knowledgeable and kind. I came in and asked about a remote for the master gas fireplace…read more I asked about the touch screen ones etc and they told me the truth steer clear of them keep it simple and get a good basic remote starter. I'm glad I did I still had to order it from them but it only took a day and I didn't use Amazon went local. Thank you I'm satisfied with the purchase. Oh I did put the box in the wall outlet where the old mili switch was. Looks great and works outstanding. Thank you.

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.

Our gas fireplace flames were low and then it stopped turning on all together. The guys came out…read moreand were thorough and honest about what was needed. They cleaned it up and gave it a good tune up and now it's working better then ever. I highly recommend them.

They were here to clean two chimneys. One in the family room and one outside. The tech did the one…read moreinside first as I had taken my son into the master bedroom(he's in a wheelchair). I came out after we heard the vacuuming had stopped. Within ten steps of walking across my kitchen floor I started to slip. EVERYTHING was covered with black soot. I asked the tech to call his boss and that I wanted to talk to him personally. The tech then went outside and talked to hiss boss for about 10 minutes. Then the boss finally called my cell and asked what was going on I told him the situation and he told me I was looking for a FREE clean job. His office is less than five mls from my residence and he wouldn't even come to see the mess. They are horrible and I'll keep all posted!!