Lorie is very responsive and professional. She does the work herself with a helper. It's done when expected, they are efficient, clean and thorough. She is very knowledgeable about staining and competitive in price. read more

Had them to the front fence. Price and quality were good. Professionalism could be better.

We are completely pleased with the quality of work done on our fence, shutters and garage. The bid was fair, but in the end, we chose Texas Best because of their reputation. My only negative comment would be that it took over 3 weeks to get us on the schedule however we were happy in the end with their work. Wish we had taken before and after pics to show how great everything looks. read more

On time, on budget and done right, that's all i ask. Professional from the get go. It would be nice if all contractors were like this.

Texas Best Stain did a great job on my project. The team was timely and professional. They re-stained our trash enclosure, patio dining table/chairs, pergola, and play set. Everything looks brand new! read more

THE EXPERIENCE WITH THIS COMPANY WAS HORRIBLE TO SAY THE LEAST. The sales manager who came in to assess the work does not even know what services they provide and they do not. Also, they missed the line items of work that were asked for in the contract terms. I had to revise the contract multiple times to get the correct work line items. As one of the line item, he said that the deck can be repaired and provided a final contract. But when the men came in to work (after 2 months of waiting time), they said they will not be able to any repairs to the deck. So I had to cancel the project since I wanted one contractor to go with fence/deck/garage doors. Upon cancelling the project, I asked for a refund, they sent me a check deducting the credit card fee. When I called the customer service personnel K(c)atherine on why the credit card fee was held as I cancelled due to their misinformation, she was so rude and unprofessional and hung up on me. This is the worst customer experience I have ever had. Save yourself a headache and look elsewhere. I WOULD NOT RECOMMEND THEM IN A LIFETIME AGAIN. P.S: A -1 rating for the way they hold themsevles at work. read more

First of all, the salesperson insisted that the current coating on my fence was paint, not stain. Sure looked like stain to me. They use a semi-transparent paint, I was told. Oh, yeah? Now that the job is done, it looks like plain old paint to me. Will water-soluble paint stick to stain? Not likely, but so far (one week later) it's survived a rainstorm. The salesperson presented a brochure detailing a list of colors, and I was told that the staff would try out some options on my fence for me to choose. When they arrived, the truck was loaded up with only one color. Then, I was asked if I wanted to paint the galvanized steel posts the same color. (Will paint stick to galvanized steel?) I gave the go-ahead, but we shall see. Lastly, the plan for keeping the hinges and latches black was to wipe the wet paint off. That part was done in a fairly haphazard fashion - okay from a distance, but don't look too closely. Overall, the price was low and the servicepeople were congenial and cooperative. Wentz did his best to protect my plants, and that was most appreciated. read more

The gentleman knew what needed to be fixed and did an excellent job. The gate works great and will keep my little rescue dog from escaping. The corner of property was fixed as well. Thank you. L. Hicks read more

It's true that the early bird catches the worm! Texas Best got my business because they were the first company to respond to my request for a quote to stain our fence and garage doors AND they were reasonably priced...which is more than I can say about their competitors, some of whom never even showed up for the appointment to provide a quote. But I digress... I was initially told that they were 4-6 weeks behind schedule due to the excessive rain we had this past Spring which was completely understandable. After all, Texas weather can be extreme and unpredictable. As it turns out they were actually further behind than that, although it didn't come as a surprise, nor was it an issue for me. Eventually the job was completed and it was worth the wait. Our fence and garage doors look fantastic! The only reason they fell short of receiving 5 stars was because the communication could have been better. Once the proposal was signed weeks turned into months where I heard nothing from them. I began to wonder if they forgot about me so I contacted them to express my concern. At that point they promptly scheduled an appointment to come clean our fence and garage doors. They arranged to do the staining shortly thereafter, but no one notified us of that appointment beforehand. Fortunately, we happened to be home when the crew showed up. read more

Texas Best Stain - Before staining - Fences & Gates Near Me - Plano, Texas

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We are happy with the work done by Texas Best Stain on the re-staining of our fence. Communication was excellent by all staff members.

Texas Best Stain did an excellent job on our fence rebuild. They communicated when they were going to be there. Juan did a great job letting us know when he would be there so we could make sure the dog was put away. Working with Texas Best Stain was a positive experience and we give them our highest recommendation! read more

Quick response for getting an estimate. Sales coordinator was happy to answer all questions I had. The initial quote was very reasonable. Both teams involved in the re-staining (power wash crew and staining crew) were respectful of the property, made sure to ask for my personal walkthrough, and asked if I had any additional questions. Will definitely consider them in the future for any stain job! read more

Unfortunately, they do not work with you if you have a homeowners claim, but they don't tell you that up front. Dishonest. Stay away from these folks. read more

Primarily the communication was not very crisp and clear. I would be told someone would call me to schedule a date and time to come out and then I'd get a call the night before that they'll be arriving the following morning. Luckily, it worked for my schedule. Several misses regarding doing the job right the first time that was agreed upon. Texted the pics to Kris, Sales Mgr. and he was responsive and got it resolved. read more

Texas Best Stain - They forgot to stain the fence. Had to call them to come back. - Fences & Gates Near Me - Plano, Texas

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Awesome job. Communication was great as well as the price and quality of service provided.

Estimate, fence repairs and staining completed quickly and with top quality work. Thank you!

Unfortunately, they are very difficult to work with and do not stand behind their products or workmanship. Save yourself a headache and look elsewhere. read more

Got a quote and the guy was nice but good lord did they try and hustle me lol. Quoted me over $3700 to stain my patio. Got another guy to do the same job with the stain color I prefer for $900. As soon as bro told me about financing 0% for 12 months I knew they were gonna give me a high estimate. read more

Alex Howe is a super nice person who guided us to make the best decision on color on our fence. My mom loved him. I was so unsure of the color and til the end, he was reliable and made us feel like he was really looking out for us. All details were handled with ease. All questions were answered so quickly. I would recommend him highly! read more

Five years ago my neighbor and I used Texas Best Stain to refresh our existing fences. They just completed another refresh by power washing and re staining both of our fences for a great looking result! I was really impressed that the last one was FIVE YEARS AGO! Goes to show what a quality job Texas Best Stain does. Our project manager, Kyle Jamieson, helped both times. Hence and his crew did a great job power washing, staining and cleaning up. We are very satisfied and can highly recommend Texas Best Stain. read more

I have used Texas Best Stain in the past to repair and stain my fence. When it was time to do the same at my parent's house, I did not hesitate to call them. Kindra did a great job producing a fair estimate and Juan and crew came in one day to bleach the fence and stained it a few days later. We are pleased with the work performed and will likely used them again. read more

Texas Best Stain has basically ruined our fence and deck. They stood us up two times and when they finally came out to do the work it was the biggest botch job ever. When the sales person came out he never gave us the opportunity to see samples, but decided on his own the color and solid stain. We have always used a transparent oil stain. Showing samples was his responsibility as he was trained to do, but failed to do so. We absolutely hate the mess they made. We contacted several of their customers and learned they all saw samples. Kris also admitted the mistake and apologized, but now he denies. Very irresponsible. Beware of this company. Poured chemicals on the lawn, stain already chipping after three weeks. read more

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This review is for a fence replacement that was left incomplete. We had Kyle come out and assess our property after reading all the glowing reviews on yelp. His team was absolutely unprofessional, and rude. I was kind enough to provide drinks and snacks but they played blaring Latin music all day Thursday and Friday and left cigarette butts and plastic bottles on our property. On friday evening I noticed that they had not leveled my fence and had placed unevenly lined planks on my side. I approached their lead guy (Edgar) and told him to stop and check it out and he lost it. Edgar started arguing with my husband and lied that my husband said it was ok to be uneven, and then when my husband corrected him, he blamed my neighbors saying that they said it was ok. My Neigbor came out and corrected him but Edgar was plain enraged. I speak Spanish and tried to explain to him that it looks absolutely messed up with tacked on planks at whichever level was convenient, after their team assured us that they had "ways" of leveling it earlier that morning. We left several messages for Kyle but got no response. Edgar threw a tantrum and stormed off with his two helpers, leaving behind all the trash and planks from the old fence on our yard. The next day only the two helpers came late afternoon when we weren't home and climbed over our metal gate grabbed their stuff and left. My metal gate is now bent down because of two adult males climbed over it. We have had no follow up from Kyle, except for José (helper) from the team telling us that he will come Tuesday to see what's going on. The customer service is non existent and professionalism is sorely lacking. 5/28/19 Edited to Add We spoke to Kyle on Tuesday and he came by to assess the problem. After my conversation with him and his action to fix our fence in a proper manner I've decided to amend my review. Kyle assured us he would address the unprofessional behavior of his crew. Specifically, with regard to our fence he fixed the issue with the uneven boards and charged us just the cost of materials for the additional fence repair. He is professional and polite and if only we had to deal with him and not Edgar things would have gone smoothly. Our fence is now done and looks great. The work is under warranty for 10 years so that's a plus. read more

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I would highly recommend Texas Best Stain! They were one of the few companies that would do a fence around our pool equipment and were one of the few companies that would install less than 50ft of fencing. Several others wouldn't even entertain it. They also arrived when they said they would and the quality of the work was fantastic!!!!!! I would use them again for sure! read more

For about a month my wife and I searched out someone to build our new fence. We needed a replacement in a bad way and typically we'd just do it ourselves but this time we needed to contract someone. After having four other options come to give a bid we had Alex Howe from Texas Best Stain come out. He was very personable, professional, knowledgeable and genuinely seemed to want to help get us to where we needed to be. Once we got the quote and had a chance to reconnect to hone it to our needs and budget they got right to work. Ruth Montgomery, the Operations Manager, got the crew out incredibly quickly. We were shocked with how fast the "call before you dig" happened, then once that was done the actual demo and construction crew. After that when the details needed to be readdressed they were right on it When the crew arrived to start the project they were extremely respectful and professional. They answered every question I had about the process and heard me out on all my concerns. Everything was addressed in a timely manner and the workmanship was spot on. Every job will have a challenge or a go back and this one was no exception. They dealt with these challenges ang go backs with purpose and all were addressed to our satisfaction. We are confident we got a high quality product from trustworthy and reliable people. We've had some issues with past contractors but not here, I've already referred a handful of friends to seek out a bid for their fencing needs and I'm now doing the same with you! read more

So manager Rocky decided to jump on my previous post to tell me I should have contact them instead of giving a bad review. Apparently he did not READ what I actually wrote. And steadfastly ignored my statements of his very own employees messaging me of their own wrongdoing. Hopefully things have improved since then. read more

Overall, our fence stain looks relatively even. TBS would have earned 5 Stars had the prep work and customer support been handled better. "NOT done correctly the first time" is a recurring theme in other reviews I've read. The day of powerwashing, I told the crew they missed a section (there was dead grass and loose dirt laying on the fence cross beams). The crew was not interested in looking...they were ready to leave. I sent email and pictures to TBS explaining that staining the fence in this condition was concerning. The following day the crew arrived 2 hours before the company's response email. I was assured they talked to the crew and they were cleaning that area. When I arrived home, the dirt was still there...now sufficiently stained to match the wood (almost). I emailed pictures again of the dirt, and the now stained mud that had resulted. I waited several days... I finally called them, and they offered to clean and stain the trouble spot. I was not convinced that they could match the previous color...I've decided to let it go. I believe they CAN do exceptional work. Their price is competitive. I strongly suggest a customer needs to be onsite to supervise the crew. In my email to their office, I "questioned" whether we should continue rather than insisting they STOP. I was very disappointed (and frankly agitated) they never bothered to CALL an obviously unhappy customer before continuing to work. Again, they did offer to come back and fix it, and that earned the 4th Star. Please TBS, do it right the first time. read more

Texas Best Stain - Two pictures sent in my email to the office and sales rep - Fences & Gates Near Me - Plano, Texas

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What a horrible experience with Texas Best StainWe had high hopes for this 5 star company unfortunately Ruth the VP of Operations does not only lack communication skill, but was combative when we were finally able to reach her. They scheduled our service without asking if the dates even worked for us first, then never followed up emails from us asking to delay or postpone the service. They simply showed up and began the power wash leaving our two freshly painted and finished garages trashed with dirt and water. If this is what they do with a wash, what were we to expect with an actual spray of stain. No thanks. They were contacted at 9:30am with our concerns and NEVER called back. We finally decided we had enough and called at 4:00p to cancel any further service and request a full refund. VERY DISAPPOINTED!!! @TexasBestStain read more

I would never use this company. The project from start to finish probably started March and ended in August. Trying to have communication with this woman that worked in the office was a nightmare. Sometimes they would just show up at my house saying they were ready to work. No one had told me. Then sometimes they would take forever to get back to me about when this would be set up. Our backyard was a mess for most of the summer. It was just a nightmare working with these people. I would never use them again. read more

I have used many companies over the years to do work on my property. Texas best thing is without question the worst I have ever used. After they did a box job I called them and spoke to Rocky. He said the work was finished and he was unwilling to correct the problems that his employees created. In addition as I have written other unfavorable reviews, Rocky has left follow-up messages saying I am a disgruntled ex employee. That is absolutely a lie has he has shown me as well as its employees that all they really want to do is get my money and move on. I leave this review to warn other good people to stay away from this very dishonest unreliable poor workmanship company. I'm very strongly advised everyone to find some other company to do the work for you. As my experience as a 62-year-old man and homeowner for decades has been the worst I've ever had with Texas Best Stain. read more

Whether it was getting the snakes outta the walls, the squirrels outta the bathtub or building a walking bridge over/across our polo pitch and tennis court, we've had countless Home Services folks out to the house over the last thirty years, and one of the best has been Texas Best Stain - they recently put up a new fence and cleaned and stained several other (sections) for us. From start to finish everyone we dealt with whether in the office or in the field (esp. Savanah and Charlie) were exceptional. I especially appreciated the detailed estimate which included photos and a line-by-line cost breakdown of the proposed work to be done; this emailed several hours after we met and walked the property, and quickly and happily updated as changes were considered. The quality of work, and the friendly, professional 2 two-man teams (led by Jesus and Adolpho) who did it was excellent. Not a huge job, but it had updates, revisions and a bunch of moving parts, and they nailed it. And did so with ease. And interacting with the office staff (Savanah, Kate and Madeline) was a delight - from the first call down there to the last mail sent they were welcoming, efficient and professional. Always a pleasure (and let's face it, a surprise) to come across such a well-organised, well-run business who's employees demonstrate high levels of pride and professionalism in everything they do. Impressive. read more

Had a great experience working with Texas Best Stain. They were attentive and very detailed in their approach to make sure we had the best looking fence on the block! I'd recommend them to anyone looking for fence staining. read more

They did a great job and made sure there was no overstay on the concrete or brick. The installers were very friendly and wanted to make sure I was happy with everything before they left. This is the second time I have used Texas Best Stain. I would highly recommend. read more

Following a recent hail storm, my fence and arbor took a decent beating and was all marked. I hired Texas Best Stain to come and re-stain my fence and arbor and to re-seal the stamped concrete. From sales (Alex) to scheduling (Ashley) to the workmanship (Louis and Marco) the experience was excellent. They did a deep power wash on the fence and arbor and re-stained it to bring it back to look like new with a consistent color all around. They power washed the concrete, treated and scrubbed trouble spots on the concrete before re-sealing it to make it look new too. I would use them again and recommend them to others! read more

Fantastic! Super communicative and the work is beautiful. Everyone was so friendly and helpful. Highly recommend!

Who likes getting mail from their HOA? Not me. It's always either a bill or worse a violation notice. Who loves impeccable customer service and quality workmanship? Definitely this guy. Luckily I was able to turn an aggravating letter from the HOA saying that my fence needs to be stained into a fantastic opportunity to improve the look and value of my property. The great folks at Texas Best Stain did an impeccable job staining our fence and the pergola on our patio. Both look brand new. They had to work around bad weather and scheduling issues with other workers at my house and did an amazing job protecting our outdoor furniture and pool. I absolutely recommend Texas Best Stain and now look forward to spending time in my now much-prettier backyard. read more

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I have been using Rocky and Texas Best Stain for over 10 years! They are a top notch organization. They are masters at their craft! They will be my go to stain company for years to come! read more

We really appreciated their service and quality during the install and were recommending them to others, but about a year later, we had someone back into our fence messing up 3 planks. The person responsible was willing to cover the cost of repairing and I reached out to see if they could fix it for us. Their minimum job is $400, which I couldn't justify asking the person to pay, so I'm stuck with a *mostly* new fence. I know it might seem minor to others, but a new fence is an expensive investment and I'm just so disappointed that there's nothing more they could do to cover a minor maintenance job at a reasonable cost. I realize it is likely just not worth their time, so perhaps this is to be expected. Again, pretty good company to work with, just think this policy is worth highlighting. read more

Called local staining companies for my grandmothers fence and Texas Best Stain was immediate to answer. Very friendly and knowledgeable office. Amazing sales, and an overall wonderful experience with the crew and the results. read more

By far this is a great company to work with! From Kris Williamson coming out to measure and sending us a quote to Jericho completing the work. Very professional, so if you are thinking about staining your fence give them a call, you won't be disappointed. read more