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Sumner, WA

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Superior Heating & Air Conditioning

3.4 (5 reviews)

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Pacific Heating & Cooling - Pacific Heating & Cooling

Pacific Heating & Cooling

(277 reviews)

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

Northwest Expert Heating, Cooling & Electrical - How to prevent Electrical hazards

Northwest Expert Heating, Cooling & Electrical

(71 reviews)

I got a random text on my phone for a $50 tune up on my A.C. I hadn't had it serviced in 9 years…read more So I said what the hell and they came and serviced the unit. I told them that my system never kept up on hot days. They offered a bid and I thought they were totally fair on price. So we pulled the trigger. Especially helped to make my mind up as it was around 78 degrees outside the next day and the old system still didn't keep up. They gave me 2 bids and I opted for the more high efficiency bid. Jacob and Aaron arrived at the house to complete the job. My house being 100 years old, it wasn't the easiest and Jacob had to put in the O.T. to get it done. I was still skeptical that it would keep up. But this new system is actually amazing. We've already hit 90 degrees since the install and my thermostat never varied from 72 degrees where I set it. Im 100% satisfied with this company and would absolutely recommend them. Also when Aaron did the electrical, we had a light start blinking. I wasn't sure if it was from the work they did and so I called the company. Aaron came out and fixed my light and it just happened to be a random occurrence not caused by the work being done. That was going above and beyond! Looking forward to staying cool in a hot summer!!!

Buyer Beware: Unprofessional & Incompetent Practices I am…read morewarning consumers about Northwest Expert Heating, LLC. They recommended a Carrier Heat Pump for a PSE rebate but lacked the knowledge to install it. The system failed on day one. A standard 1-week installation dragged into a 6-month nightmare. I had to hire a separate, competent HVAC company to undo their mistakes and get it operating correctly. Technical Incompetence & Communication Failures * Failed Installation: Despite multiple attempts, they repeatedly failed to get the system running properly. * Unprofessional Communication: Management blamed me for their technical failures, scheduled an out-of-state rep without checking my availability, gave night-before notice, and blamed me when the meeting fell through. Code Violations & Financial Misconduct * Bypassed Legal Protocols: They failed to perform mandatory ACCA Load Calculations required under the WA State Energy Code and ignored mandatory electrical/mechanical inspections until I made them a condition of final payment. * Retaliation & Charges: Because the project was unfinished, I withheld a small balance. In response, they placed an unauthorized charge on my credit card--forcing me to cancel it--and filed an inflated Claim of Lien against my property including nearly $1,000 for unprovided services. Current Unresolved Status While they finally reduced my balance to account for the second contractor's fees, the issue remains unresolved. Despite signing a Conditional Waiver and Release, they refuse to provide a copy, tracking info, or proof of mailing for the Lien Release they claim to have sent to the King County Recording office. Avoid this company.

Superior Heating & Air Conditioning - hvac - Updated October 2026

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