I am usually happy with this Supercuts but then I usually just get a wash and cut. Today I got color and I guess that was a mistake. I wanted a cool blonde and ended up with a warm reddish blonde. I guess I will never get color there again. I will just stick to the cut. Reservation system not accurate. The web said I had an appointment at 1:40 but luckily I called and they said it would be better to come at 2:30. I was seen pretty quickly when I got there at 2:30. Live and learn. read more

Katherine does a wonderful job with my highlights, cut and style every time. The atmosphere in this salon is upbeat and friendly. It can get busy so it's probably best to call ahead or book online. Services Long haircut, Bang trim, Hair highlighting read more

All I wanted was a haircut. The bad part about Supercuts is that you can't check in until the place opens. Maybe it's the Thanksgiving holiday but when I got here and checked in, I still had to wait over 30 minutes because there were three people ahead of me with reservations and only 3 stylists available. read more

A wonderful experience and hairstyle with Silvana! My wife decided to use Silvana to have her hair done upon my recommendation and commented that this was exactly what she wanted and the best haircut she's ever had. Great style and great service thanks to Silvana! read more

Three stylists and only one working. Didn't get checked in till after they finished doing whatever. Was told 20 minutes wait and no one was in the store. Pay the extra and go to a small business. read more

Their check in system is completely useless. They won't let you call ahead to make an appointment, and the system literally comes online at 10:00 am on the dot. I made an appointment to get my hair colored for 10:20. When I arrived, 4 women were sitting there already and I was told that I'd need to wait until 11 am for my appointment. Why have an appointment system in place if they're just going to ignore it? This is how they lose customers. read more

I am feeling pretty good after my first post COVID hair cut! I am giving this salon the full rating because of the excellent way they are handling their business as they reopen following the lock down. Their ability to manage the customer flow and safe distancing and use proper sanitation procedures was flawless and made me feel very safe as a customer. Plus, I received a very good hair cut, even considering the restrictions they have to follow (such as no blow dryers). read more

0 out of 5 i asked for a haircut but not to much cut off and now my hair is super short never coming back

I returned today to get my "wisdom highlights" removed by Anthony bc if I can trust him with my mother's hair than he can definitely do mine. He's an asset to this salon. I hope he sticks around because he's got 2 loyal clients now. Thanks again! read more

Supercuts - My mom - Hair Salons Near Me - CALDWELL, New Jersey

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I needed to get my son a haircut and do some wuick shopping and time was not on my side.. I'm little skeptical about these commercial hair chains and dealing with ethnic hair... however, beggars can't be picky. I walked in and just my luck there was not too busy and someone was able to take him. the young lady who took my son was very professionally and understood the look in my eyes and reassured me that she got this. He walked me through the blade numbers to confirm the cut. My son was engaged in the convo with the stylist and was all smiles when she agreed to do a design in his head. When all was said and done, my son was looking sharp :) and most of all he like the cut. Overall would come again-place is clean, the ladies were nice and friendly read more

I first visited this place three weeks ago n was given a real super cut by one young lady. Second time I walked into the place expecting the same result but walked out with a horrid look. I informed the old lady who was giving me a haircut not to cut it short as I got a haircut three weeks back and asked her to just trim it a bit and clean the sides to give me a neat look. But as my hair was not cut evenly, she picked up the scissors again n chopped it short. I complained but she said no it's looking good on me. She gave me a quick hair wash n never dried it properly. I paid up n came out while cleaning shampoo foam from my ears. I'm not sure whether I'll go back again. read more

I made an appointment via telephone the day before. The person on the phone confirmed the appointment date and time twice. When I arrived due to Covid a sign instructed me to call before entering. Ok all good so far! When they answer the phone I give them my name and they can't find it. They let me in and start asking did you call this store? Who did you speak to? Are you sure? I offered to show them the call record in my phone. As I am getting ready to sit down he questions me again do you know who you spoke to? I decided walked out and he said I can't believe this. If you go there you better know who you talked to on the phone. This place does not understand how to manage their business. In between ?'s a woman without an appointment walked in without calling as indicated on the store window..........she was not questioned read more

You can always rely on Supercuts for a decent haircut in a short amount of time. So when my fiancé kept complaining about his hair, I said "Ok, let's look. There must be one nearby." And sure enough, we found ourselves in West Caldwell a few minutes later. I was a little nervous once I had time to check the reviews -- which was right before my fiancé was called over to the chair! Oops hahahah. I think we were treated very nicely by the two women working that night. No rudeness! They were friendly, greeted us nicely, & worked very efficiently. Sounds like they're fairly busy too; looks like a few people called ahead & two more customers came in while we were there. Oh, and what about his hair? Twenty minutes later, my fiancé came out with a great haircut! His stylist spent a few extra minutes perfecting the cut, & she even trimmed up his brows. We were both impressed with the quality of service & the final product. And the cost ($14) was so much cheaper than NYC prices! Glad that our experience was nothing like the other reviews. Here's hoping they've improved - and we didn't just luck out! read more

I wish I could write something better but I had an awful morning and afternoon with this place and yes went there twice in one day.. being a typical woman having a bad hair day i figured why not try Supercuts. I only wanted a wash and blow out and the woman doing my hair was yapping my ear while Pulling and tugging at my hair the whole time! She made my hair wild wavy when all I wanted was some volume straight..oblivious staff as well. In the process of getting a refund. This place is a joke I don't see how they have business. Very unprofessional!! Do not go to this Supercuts read more

I really enjoyed Anthony's style of cutting. He was very precise and kept moving my hair around to make sure that it was falling the right way as he cut. I just moved to the area and was very reluctant in starting with a new person after going to the same stylist for 20 years. Anthony was very patient and listened careful to all my instructions. I'm very glad to have fa new stylist that I can trust. Thank you Anthony. read more

Too much rude attitude! Why get put into a bad mood when all you want is a quick, cheap hair cut? Abysmal customer service. Go elsewhere. read more

got the worst haircut of my life here today. the woman didn't listen to a single thing i said and i doubt she even looked at the picture i tried to show her. she did the exact opposite of what i asked and i didnt even realize how bad it actually was until i was home. absolutely awful read more

Probably my second worst haircut I've ever gotten. The wait wasn't bad. But the haircut was nothing of what I asked for. I told her, only lightly clean off the top, and do a 3,2 fade on the sides. Instead the top was way too short, and the sides wasn't a fade at all. Last time I plan on going there. read more

I brought my 87 year old mother-in-law to Supercuts for a haircut and she was fortunate enough to get Anthony. Her hair is very thin and he gave her a short cut that was not only perfect for her, but somehow made her hair look fuller! We were both very happy with the results. He was also very kind to her and chatted with her the whole time. I highly recommend Anthony! read more

What a great place, my daughter got a beautiful hair cut and deep conditioning treatment and left a very happy teenager! I got my roots touched up and a great haircut. Staff is always so personable and friendly, they really listen to their clients, great place! read more

Anthony is a true professional! He made me very comfortable, understood what I was asking for my hairstyle and gave great suggestions. The atmosphere here is friendly, clean and everyone working there seems very supportive! I highly recommend this SuperCuts and especially Anthony! read more

Called ahead...no wait. Have been coming to this salon for several years and have gone to the same 2 stylists the entire time. Always a PERFECT haircut. Occasionally will ask for a variation on the cut...on the money. Stephanie is the best. read more

Called this morning to see if there was anyone available, 10 minutes later I was in a stylist's chair. Victoria gave me a great trim and blowout, followed by a warm towel massage on the back of my neck, for a price that can't be beat! Clients were men, women, young, older, the music was good, the salon is clean...What more could you want for less than $20. Tip your stylist, soooo worth it! read more

I just got a great haircut from Danielle today. It was my first time, but my sister had recommended this place. I'm the kind of person who enjoys luxurious albeit expensive haircuts. A good scalp massage is one of the things I look forward to every time I get a haircut. But after a lot of attitude at some of the more expensive salons around, I realized I wasn't getting my money's worth and gave Supercuts a try. I have previously tried Hair Cuttery as well but wasn't too happy with the results. I was so pleasantly surprised. Danielle gave me the perfect mix of creativity and listening to what I wanted in designing my cut. I felt confident putting my hair in her hands. She recommended some great products, but wasn't pushy in trying to get me to buy them. In the end, I ended up getting them because she helped me get 50% off!! All in all, I got a great haircut, 2 products, plus a ton of free samples for less than $30 and in about 45 min. Plus, she gives a great scalp massage and is good at small talk. The only issue I had was that I left with a lot of hair on my shoulders and clothes, more than usual from a haircut. But that's nothing that a little swiffer-ing can't handle. All in all, I would totally recommend this Supercuts!!! read more

Has to be the worst place I have ever been. Last time I went the "stylist" cut my hair and left me with two completely uneven side burns. I just went today and sat there for almost a half of an hour when the wait time was supposed to be about 10 mins. It finally came time for me to go and without checking the list took the lady who came in after me... Never going there again and I highly recommend not going there if you have any other options take them. I'm even considering cutting my own hair before I go back to that place. read more

Brought my daughter in for an emergency trim on a Sunday afternoon. We were desperate and this place was the only option. We were pleasantly surprised with results! The wait was only five minutes without an appointment. Cut was precise and blowout was lovely. My daughter was so happy! When we were done paying, stylist rushed away to get ready to go home without thanking or saying goodbye (despite a hefty tip). I found that a bit odd, but everything else was great and we will surely return. M. read more

Been going here for several years. Clean and friendly environment. Ask for Laura, her haircuts are very good.

One hour wait for my boyfriend's hair cut... Two ladies working while the other plays with the radio. Ridiculous. Never go here. Staff is rude and the hair cut is below average for what you pay. read more

Zero stars! Hands down the worst hair cut I've ever had. Complete fuckng dog shit. I asked for short back and sides faded with a side parting. Slightly long on top. What I got was a tuffty mess! AVOID AT ALL COST. I am literally on my way to go get it fixed somewhere else. read more

I had my cut done by Nikita. Nikita was friendly and professional and made me feel very welcome. Overall she did an excellent job. I would certainly come back knowing how good the service is at this location. read more

Went to Supercuts for the first time and requested Anthony. He was wonderful and did an outstanding job. He cut my hair just how I asked him to. If he is available I would recommend having him cut your hair. Found a new place to get my hair cut! read more

Came in Weds night for a consulation with Anthony. Was extremely happy and satisfied with his suggestions and told him to go for it. The haircut turned out amazing and showed his talent and mastery knowing what would fit my style and hair type. Will deff recommend this location and request Anthony for the professionalism and excellent care! Thank you!!! read more

I just got the worst hair cut since my sister cut my hair in 5th grade, Ray Charles could have done a better job. I asked for short on the sides a little long on top but I got short all around. Now all my callicks give me the 90's non-brushed hair look. Yak! I have a decent hair cuts there but it's a crap shoot who you will get. I know who will not give me a hair cut again, Miss Imdoinguafavor in the front chair. read more

First time here last week. Asked for a specific faded. Big jolly black lady butchered it, didn't catch her name. Ended up just shaving my head because it was so bad. read more

Checked in for 1030... 35 min later sitting there still waiting and finally left to go somewhere else. Why make an appointment when you are going to be sitting and it doesn't matter. Never again. Complete waste of time. read more

Made an appointment online with Lilly for 12:30. She was with a customer when I arrived. Finished that customer had to wait while she rinsed someone who had their roots done. Both ok. They told me only 10 more minutes. Checking my phone for messages & when I looked up, someone who came in way after me was in the chair. Obviously I left since making an appointment means nothing. No apology no nothing. read more

ZERO RATING!!!!!! Hands down WORST Experience at a hair salon ever!!! I went in just for a trim and I wanted the back of my hair stacked. While in the chair I told the hairdresser LILY I just wanted a trim on the ends in the front NO layers and stack the back. So she stacks my back leaving me with a flip that looked like Florence Henderson from the Brady Bunch and REFUSED to trim the ends in the front. I said please they're very dry and all she kept saying was No No No I won't do that. I have been to other Supercuts in the past & they have always been accommodating, But Lily refused to give me what I asked for. Upon leaving I was told that if I was unhappy, I can return within 7 days for someone to fix it so I returned the following day & was greeted by Lily the same one who cut my hair, asking me why am I back? nobody is fixing your hair bc its fine & she basically pushed me towards the exist, another hairdresser by the name of Sasha came from the back & ordered Lily to go in the back because she was being aggressive. I was mortified & felt threated...This establishment needs more customer service skills when hiring staff...I will never go back to another Supercuts Anywhere !!! read more

Horrible place ! A. You can't make an appointment you have to call one hour before you want to come for your hair cut. B. They need to hire more people. Two people working on a Friday ? Are you out of your mind ?? The lady took forever to dry my hair. Yeah I have thick hair but it does not take 45 min to dry my hair ! I almost dropped her mid way and said forget it But it is cold out. Now I have to go home and fix my hair Any other salon I have gone to I never had to fix my hair. If the phone rings they will stop what they are doing to their client and answer the phone. Hello !!?? Have one person designated to the phone I cannot tell you how many people came and went because the wait was too long ! I cannot believe this place is still in business. I will never go here again ! read more

Very poor customer service. Kept saying your next, your next......took 45 mins to get my haircut. Girl always chit-chating when they should be working. read more

I had a very horrible experience. The person who was cutting my hair was very unfriendly and she was making faces each time I was saying what I want specifically. She was a dumb ass thinking herself to be extra smart. The cut was bad as I anticipated when she started cutting my hair. Very uneven. Would never like to go here again. read more