I visit Supercuts for waxing only. And not all waxing, because I only trust one person to do my eyebrows; however, when I've got other parts of my face I don't have time to go to my gal, or to do myself, I visit Supercuts.
Usually, I go to the Guadalupe location, which has always been pretty good; however, I didn't have time to get to that location, so I went to the location in the Tech Ridge shopping area (next to Pei Wei; just north of Parmer and IH-35). Big mistake.
The woman who helped me was named Juana and she was nice and friendly. Nice person, sure, but needs a refresh in waxing, or does not need to be waxing at all.
She began by using really large pieces of waxing paper/cloth strips, and tried to cover large areas of my face at one time, which I've never experienced previously. When she was finished with a first pass of my lip, she began to go over it again, saying she was having a difficult time getting one or two hairs. She went over the same spot three times before I finally asked her to stop and use the tweezers because I was in a lot of pain. She laughed and said, "oh yes, it hurts, right? That part always hurts me too. It's very sensitive."
After she finished, she showed me the mirror and my skin in the area she was "having trouble with" was red and it looked like my skin was broken a bit. Sure enough, I was bleeding a little. Not very much, but still bleeding. BLEEDING. After a wax. It hurt more than any other waxing I've had, and I have been getting my face waxed for 20 years. I have cooling gel at home and used it as soon as I got home and it stung. Never has cooling gel ever stung. It was so painful and the area was very red.
The next day, I woke up and the area was still very red and now swollen. Applied some hydro-cortisone and that stung. Wiped off and applied some antibiotic ointment.
The next day, still very red. I called the store and asked to speak to a manager; whom I spoke with. She was not at all concerned. She seemed eager to get me off the phone. She didn't ask for my name, phone, anything else to make it seem she was interested in helping or following up. She closed the call with, "okay, uh huh...thanks," and hung up on me as I was asking for her name, the owner's name or anyone else who might help. It's not about getting money back or anything, it's more about me having to ask the woman to stop.
This morning, four days later, my skin has begun to crack and is peeling in that same area. I'm so very disappointed and more so, in the manager. Obviously, she didn't care at all, or thought I was exaggerating, lying, etc. I will never visit this location again. I will make a point to visit other locations, even if that means a longer trip, or sitting in horrible Austin traffic. *insert sad face (literally) here* read more